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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

4270 Topics
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MiloushHub Starter
asked in Developers & API
Altitude data - Manual vs. API upload

Hallo,I have following issue:I have my activity in FIT format. There is NO GPS data in my activity just:Distance Speed AltitudeIf I try to upload this FIT using standard WEB (+) button everything looks OK, altitude (gathered from barometer) and elevation gained is displayed as expected.But if I try the same file using API /uploads POST then there is NO Altitude data displayed for exactly the same activity.Am I doing something wrong during API upload?FIT used is attached.Thank you very much for pointing me to right direction.

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DscoducHub Starter
asked in Developers & API
API to create a Group ride?

Is there an available api endpoint to create and/or edit a group event?  I looked at the api reference page but didn’t see anything.

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Scot11Hub Rookie
asked in Strava Features Chat
Is there a way to hide the Kudos option from my rides?

I'd prefer to NOT get Kudos for my rides.Is there a setting to "hide" Kudos from my rides?I'd just prefer to not get them.

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bblakely14Hub Rookie
asked in Strava Features Chat
(RESOLVED) Can't Opt Out of Personal Information Sharing with Third Parties

Had to accept new privacy policy when opening the app and then when I went into settings to opt out of sharing my personal info with third parties (because it shares it by default), I was unable to opt out. If I turn it on to opt out, it immediately goes back off when i come back into this setting and says network error. I am currently not seeing a way to stop sharing my info with third parties on the web for my account so it appears there is no real way to opt out of sharing my personal info with third parties.

1290
Scout
Ssairi
SsairiHub Rookie
asked in Devices and Connections
Missing Strava app on Apple Watch

I have missing Strava app on the watch but on the phone it says my watch is connected to it this is annoying anyone could help me solve this ? 

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vsamokhinaHub Starter
asked in Devices and Connections
Can't see Strava on my Apple Watch

Hello!The first problem I met was that Strava activities recorded on my Apple Watch didn't appear in my feed. They were available for sync on my watch even though they did not appear in my feed after I clicked "Sync", literally nothing changed after this action.I decided to reinstall Strava on my phone but after that it's not available on my watch at all. iOS 17.5.1watchOS 10.5What should I do to:- make the Strava app available on my watch again?- how exactly should I sync the unsynced activities to see them in the feed?

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ilpostinoHub Starter
asked in Strava Features Chat
Red-ish line that shows path

I have this memory that in previous versions of Strava if you followed a route the track of the route was given by a red or orange line. When I walk in the outback, I often put the trip into Strava as a route, so I have a backup in case I am unsure where to go. I have the version for Android, and this line doesnt appear anywhere and I dont see any settings where I can turn this on. Is the line still a thing?

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Bryant
Community Manager
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henryjjjamesHub Starter
asked in Devices and Connections
I can't find data permission authorazation on setting

Recently I realized my heart rate data is no longer being shown on Strava when it's sent from Garmin or Whoop and after having researched it everything is saying I need to allow data permission. But I cannot find it in the settings.

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brobertsonHub Starter
asked in Developers & API
Single waypoints

Strava indicated that when they were taking over the Fatmap platform that all features of Fatmap would be available on Strava.  I cannot for the life of me figure out how to mark a single waypoint as I could in Fatmaps.  I have to create a route in order to create ANY waypoints.  For example I would like to mark a potential trail head.  That is it.  I don't want a route.  I could do that on Fatmap.  I cannot on Strava.  This is a simple function that in my opinion would make Strava much more appealing and user friendly.  Is there a way to do this or is this something being incorporated in the near future>

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krasterHub Starter
asked in Strava Features Chat
Delete all activities upload before a certain date

Hello, recently I've started using a Garmin forerunners for my running activities. Since I was using a smartwatch with poor GPS all activities in Strava regarding this old smartwatch should not be considered valid. I would like to delete all activities regarding this old smartwatch:- either deleting all activities before a certain date- or deleting all activities coming from zepp app sync 

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Scout
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truetoeHub Rookie
asked in Strava Features Chat
What happened to saved routes on Android?

The new route planning functionality on Android is nice and all, but now I can't seem to find any of my saved routes, including new routes I created using the new interface. Did this relocate in the app, did it go away altogether, or is it user error on my part?

2740
j13ag
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gusgus190Hub Rookie
asked in Strava Features Chat
(RESOLVED) Segment creation not working / Not Saving Created Segments

Strava says "Segment creation in this area is disabled because it has been identified as private property, having restricted activity access, and/or other reasons" Support site says it's a known issue and they're working through it, is anyone else having this issue? Hopefully it'll be fixed soon!

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AEROGUEROHub Rookie
posted in Strava Features Chat
My Routes Update, Sept 2024

I noticed some changes to My Routes.  1) The biggest problem i have with the route planner is when switching from shortest distance to most popular.  Please allow that switch to take effect from the current waypoint to the next (like you do for manual mode) OR from the point you selected that option going forward, as opposed to applying that method of routing to the ENTIRE route.  I spent an hour crafting a route and couldn't get it through an alley (it did a 2-mile circuitous loop to the next way point), when i switched to shortest distance it REROUTED MY ENTIRE ROUTE.  Ouch.  2) Please allow us to delete waypoints from the list on the left again!!  Bring that back!3) It is a small issue but kinda frustrating: we used to be able to grab a part of the route between two waypoints and drag it through a particular place. But now the planner cannot process that action, and the route gets discombobulated and jumbles the route (hence the reason we need

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knootersHub Starter
asked in Strava Features Chat
Reporting too many entries

I like to create segments for my runs, so I made a few on a trail near a local lake. Now, the interesting part, is that so many of the best runs obviously are skiing acitivites, given that the pace is sub-2min/km here and there (typicall steep downhill), in the middle of winter with snow and ice everywhere, and pacing in general makes much more sense to skiing runs (like, way more variation than you'd typically have during a run). So, I reported as many as I could of them, to clean up the rankings, but now it won't let me report more.I guess I will eventually be allowed to continue, if I bother, but isn't there anything that can be done that's a bit more efficient? It's not a matter of life or death, of course. If there are rankings, they deserve to be as correct as possible.

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Jana_S
Superuser
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Yannick_AHub Starter
asked in Developers & API
Strava ticket #3054295 Pb de Publication Page de Club

Suite au problème rencontré sur la page Strava de notre club, vous nous avez répondu (message ci-dessous) que vous aviez supprimé la possibilité de mettre des liens. Que proposez-vous comme solution ?Communauté Strava -Récemment, notre équipe a été confrontée à une campagne soutenue de contenu inauthentique publié sur la plate-forme et, par conséquent, nous avons pris certaines mesures nécessaires pour protéger la communauté. L’une des nombreuses mesures que nous avons prises consiste à filtrer les liens sur plusieurs surfaces d’applications. Cela était nécessaire pour protéger la communauté contre les contenus préjudiciables et violants. Nous reconnaissons que cela a eu un impact sur beaucoup d’entre vous. Nous sommes également conscients que des non-liens ont été inclus par inadvertance dans ce filtrage et nous nous excusons pour les perturbations que cela a causées.La sécurité des communautés est notre priorité absolue, et nous prendrons toutes les mesures nécessaires pour les proté

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veronicawinston
veronicawinstonHub Starter
asked in Developers & API
How do I set up Glance on my Android Lock Screen?

Having trouble setting up Glance on my Android Lock Screen. Need help Any tips or step-by-step guides?

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veronicawinston
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znerkenHub Rookie
posted in Strava Features Chat
Bug: still no ios18 icon for Strava. Cmon?!

In iOS 18 icon art should update according to the user customization of either dark, color or standard. All my other apps had this updated and ready to go by iOS 18 release date. Strava however, still hasn’t fixed it. Cmon!!!

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cgpwhite83Hub Rookie
asked in Devices and Connections
Distance not displaying

Just done a 5km and my Apple Watch was counting backwards from my last run and then when saved didn’t display the full run distance. 

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malexejevHub Starter
asked in Strava Features Chat
Bug: letter case changed for model when Gear is saved

web UIProfile / Settings / Gear / pick some shoes to changeupdate brand to ASICS, model to "Novablast 4 Yellow"saveitems is saved as "Novablast 4 yellow" ("y" is small, not uppercase)Change happens on server, not in web client, I checked.Before it worked without modifying case, and in case it was a newly introduced feature (by any chance) - other gear in my list was not updated.Please fix )

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ActivityFix
Superuser
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KulahpacHub Rookie
asked in Strava Features Chat
Pixel watch question

Hello. I know this maybe a dumb question but I don't see an answer in here anywhere. I have a pixel watch 2 I use while running. Now I cant find the info but somewhere I thought I read the pace it shows on the watch display is that of the current mile, not the average per mile over the entire running event. My question is does the pace shown on the Strava display on the pixel watch 2 show the average per mile or the current mile pace.  Thanks 

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ClementDHub Starter
asked in Strava Features Chat
Acitivies PR not showing

Dear Strava community,Since several activities, I no longer see my Segment PRs on the activity overview, both on the mobile App and on the desktop web page.You can find an example below of an old run with PRs showing on the overview.And just today, I did a new segment where I made a PR:And this doesnt appear on the overview, and I cannot find out why. I did check all privacy parameters, made everything public, tried to Refresh Activity Achievements but nothing appear to work. This is quite frustrating as I used to like seeing on the overview when and where I did a PR, now I need to open every segment to see what I did.Do you have any idea what could be wrong and how to fix it?Thank you in advance,Clément

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ivanagetfit12Hub Starter
asked in Strava Features Chat
Activity Notes Not Saving

On my most recent activity, every time I try to enter notes and click save. It doesn't save to my activity. Can you please look into this? Thanks!

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halfmanhalfwitHub Rookie
posted in Devices and Connections
Magene

Is this Magene HRM compatible with Strava. And, if anybody can say, is it compatible with Rouvy too? Thanks

493
Scout
PinkChick
PinkChickHub Starter
asked in Strava Features Chat
Activity Title / My activity names have changed

I like having my activity distance in the activity title. I just noticed it has now been removed from my activities. For example: My entered title: 2.2k - Easy Neighborhood Run Strava changed to: - Easy Neighborhood Run If I enter as "2.2 - Easy Neighborhood Run" it does not get changed.   

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greencommuterHub Climber
asked in Developers & API
Detect if user uploaded activity manually

Hiya,Im building a rewards app on top of Strava, whereby if people complete exercises and commutes they will earn real rewards. However the upload manually feature means people can cheat and earn rewards by scripting creation of a GPX file say.At the moment i think the way to detect this is through the device_name field in the DetailedActivity. However that field is just a String rather than an Enum. Is it possible to know what values it might take? Is that the only way to know that the user uploaded a GPX file themselves? as its not 100% protection imho.many thanks 

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