Ask & Troubleshoot

I am building a personal project to consolidate all my location data, and so am building an API consumer to fetch all my activities and their time/latlng streams. I am over-engineering in case friends want to use it (and because it’s fun).It seems I could paginate explicitly with page or date-based with before. I see in the forum history, here, that there was a period when page didn’t work, but that it’s now reliable. Aesthetically, I prefer the date-based “cursor” approach.Is there any guidance on which is preferred and/or future-proof?

Hallo.Het probleem is nog steeds niet opgelost. De kaart knippert nog en ziet nog af en toe zwart . Das wel jammer 

I am very lucky and grateful to live in a state with so many mountain bike trails available. I recently started volunteering for a bike oriented group in my state and went to an event they put on here in Michigan. My husband and I helped close the event at the end of the day and just that part involved lots of work. I don't know that many people actually realize how much work goes on before, during and after for sports related events whether they be free or pay for. So many people volunteer their time and energy into creating these events. Also a great deal of time goes into trail maintenance for things like daily use all the way to pay for events. In general this work is completed by volunteers. It seems like it would be worth trying to give these people the opportunity to get recognized for their time volunteering. It's not for bragging, in my opinion, it would be for well deserved recognition and appreciation by those who get to enjoy the fruits of their labor.

Hi, I recently learnt from my wife that Strava shows the following pop-up which allows her to quickly edit her latest activity, which is a feature I've been longing for for ages, as I've multiple bikes that I need to update my every single activity to ensure I chose the right one.However, this pop-up is not showing for me. We're both using iOS, though she's using iOS17 while I'm using iOS18. I don't think that matters though. I can't seem to find any setting in Strava for this though, nor find any feature announcement from Strava on this. Can anyone shed any light on this? Thanks in advance! 

I noticed when an image is uploaded to an activity via the Edit Activity, that it doesn’t trigger an Update webhook event - is this behaviour expected? Could it be enhanced to include it?

Hi All,I normally run with a friend who doesn’t take their phone/watch so after we run I use the ‘Add Others’ function when viewing the run summary so they can add the run to their profile.Recently the ‘Add Others’ function has disappeared and I don’t know how to get it back.Has anyone else experienced this? And if so can you please guide me on how to add the feature back? 

In the January 400 minute challenge for 2025 the leader board is shown, as of 5th January, with the leader on 1197h.That is ridiculous and makes the challenge result information not worth having.The stats need to be correct.Just show hours accumulated in January, that’s all.N OVERALL NAME TIME PROGRESS 1 Manuel Lecke 1197h 16m 17,959% 2  

Hi,We asked for athlete count increase around 4 weeks back, but haven’t heard back.The ask was to increase the limit to 10K.Did we ask for a too big limit to start? as I see most people here get 999 limit.Can someone help us in expedite this, as this is blocking out our feature release which we have committed based on the timeline (7-10 days) which was shared with us. We are fine by 999 limit as well to get started.

Hello Community, I have been trying to get Strava to respond to athlete limit increases since October, submitted the form multiple times and have never got a response. Is Strava going under? Should we be selling our stock? What is going on, it seems like no one is working there? Has anyone had any luck getting past the 1 athlete limit for new apps in the past 6 months?Thanks!

I had had them connected before but now they are not connected and I can not find anywhere in Suunto app to connect with Strava (android).I see online to do the following: select Settings > Account > Connect to other services.Anyone experiencing the same issues?Thanks!!

HelloFor the personnal heat map, we have the option to click and show home-work routes. But it’s not possible for the global mondial heat map. Exemple for Belgium, there is a large area whitout any electric bike… but in my case i use it only for “home-work routes”, not for leisure i mean. And so my moves are not visible on the global map as you can see the picture below.Is it possible to have also in the settings of the global world map the possibility to add these home-work routes and have really all the moves of Strava?Thank you 

Dear Strava,I'm looking to develop an application that takes advantage of strava's API. But when I use the API to log in with a second account, the following error appears: 1. Issue 1Error 403: Limit of connected athletes exceeded.This app has exceeded the limit of connected athletes. If you are a developer of this application, please contact Strava developer support for how to request a quota increase.2. Issue 2After the an user login successfully, I use the api "/api/activities". I only get 3 activities, while the user has 4 activities.Please prepare a sandbox environment for me so I can integrate the API. If everything works perfectly, we will consider using the API for production. We will then continue to ask you about the API usage quota as a s

More activities on the Apple Watch now support maps in watchOS11 (such as paddling) Is there a way to force strava to bring the map across when it imports from Apple health, as it does with running/walking/cycling/open water swimming (etc…)?I know I could use the strava app, but I like having the deeper integrated health metrics with using Apple workouts

After I save a route on my web account,   I am unable to find any the saved routes on the iPhone app. Where are my saved routes in the iPhone app?

Good morning, For the past week my iPhone Strava widget has not been updating with correct mileage. I assume this is a known issue based on what I’ve read on Reddit, but didn’t see a topic from 2024 on this topic. I’ve tried removing and re-adding the widget to no avail. 

I would like to retrieve public data from Strava API but I can’t obtain scope : activity:read. Is there any way to proceed ?

I’m using the app to track my walks this year, I don’t run. I went to my statistics and they are empty, it seems you only offer statistics for running and cycling? Is there a place where walkers can simply see how far they’ve walked so far this year? 

Does anyone know how to delete/reset the Strava - Peloton integration? We learned the hard way that Peloton does not validate emails during their setup process.  So we bought a bike, thought we logged into my wife’s correct Peloton account on the bike screen (but mispelled her email), then integrated with Strava.   Later we realized we had the wrong (inaccessible) Peloton account and corrected that, but now cannot connect the correct Peloton account with her Strava account because Strava returns an error that there is already a Peloton account associated with that Strava account.  We cannot “deactivate” the integration from the Peloton end because that email does not actually exist (and the Peloton account deleted.) We have repeatedly tried to get support from Strava, but they just keep replying to our ticket with responses about how to change our STRAVA email, not understanding that we are trying to reset/delete the Strava/Peloton integrati

Yesterday (14/01/2025), I could make requests to the Strava API without any problems. For example, this endpoint was working perfectly for some tests:“https://www.strava.com/api/v3/activities/13181274603” But today, despite having a new token that is valid, I am getting the following error:“””Token expired, refreshing...Data successfully inserted.Error making request to https://www.strava.com/api/v3/activities/13181274603: 401 Client Error: Unauthorized for url: https://www.strava.com/api/v3/activities/13181274603””” Is anyone else experiencing this?This is a piece of my Python code:“””  def _get_headers(self) -> Dict[str, str]: """Generate headers for requests.""" return { "Authorization": f"Bearer {self.access_token}",

Hello everybody,I’m new around here. First post on the Strava Community Hub.I have a question. Is it possible to share a Strava Beacon with a satellite map instead of what appears by default?Thank you so much in advance.Regards,Pedro 

I have a galaxy fit 3, it syncs to strava through samsung health. But my heart rate data from every workout only shows in samsung health app and not strava although the activity spears in strava. How to I make my heart rate data appear in strava?

I have a galaxy fit 3 I sync to strava through samsung health. But below the activity, the watch model does not appear. It only shows 'samsung health'. Is this normal? Just wondering 

Hi. I often find my activity time is cut short when viewed via the monthly summary. Sometimes by an hour. Any ideas? 🤷

I checked my Strava and saw this a few days ago and I am unable to fix this. There is no activity on my feed that shows this, just my profile. Any ideas to fix it?

Since a few days my new activities aren’t added to my personal heatmap anymore in both Android and web. I tried to forceclose via settings in android, then unselect/reselect heatmap but it doesn’t allow with the errormessage “personal heatmap failed to load”. In web it does allow unselect/select, but nothing really happens, the old heatmap is not updated. added strava to whitelist for site cookies. emptied cache in android after forceclose. added to whitelist adblocker. tried editing the new activities, i use windows/chrome for web. nothing works. thank you for looking into this, this option is quite important to me. Greetings TFW.