Ask & Troubleshoot

When I look for a specific person Y (not following, private profile) in the overview, it says “X is a subscriber”. When I go into my friend X's profile (we follow each other) the person Y does not belong to the person he’s following/subscribing. It also fits with the total number of people he is following.  What’s right? Does X follow Y?Is it possible to hide persons you follow in your list or is it just an error/bug. I know that X followed Y but it was a time ago and Y was part of his list also.  thank you so much 😊 

I intend to join a family plan but I was denied access as the page says I don’t live in the same country.But I do live in the same country as the location in my profile also tells.

I ride with groups several times a week. All the other riders' Strava accounts show the Group Activity ("Rider X rode with Rider Y and Rider Z" etc), but I don't show up in their rides and they don't show up on mine. My Privacy Setting in Group Activities in my settings is set to "Everyone."I opened a support ticket two weeks ago but haven’t even got a response. Anyone experienced the same issue and maybe solved it somehow?

Since approx. 30 hours it’s not possible to login into this communityhub.strava.com. Regardless of browser and system, private window or not, the error after click on “LOGIN” is always:Mostly this comes without asking for login data, only private browser windows asks for that but the result is the same. By the way, login to www.strava.com works faultlessly.Obviously this problem is not everywhere else I couldn’t submit this post. This is a browser that I don’t use for www.strava.com and I was already logged in so I guess my saved login data are still valid.Considering that only a handful of people wrote something in the last day it seems widespread but that can be coincidence and it’s only me.

I ride with groups 2-3 times a week. All the other riders' Strava accounts show the Group Activity ("Rider X rode with Rider Y and Rider Z" etc), but I don't show up in their rides and they don't show up on mine. My Privacy Setting in Group Activities in my settings is set to "Everyone."What's the problem? I've tried asking support, and they just say "Make sure your setting is set to 'everyone'", which it already is.So annoying!!

Was just looking back at some of my first activities recorded on Strava (rides) and noticed that the gear selected for the ride was my current default bike for "ride" sport types (Cervelo R5). The problem here is that the bike I have set as my default for rides was purchased several years after these first rides. For those initial rides, I'm guessing I didn't have any gear set, so I then looked at the rides I had logged just before my actual first ride with my current bike, and see that they too are marked as R5 rides, even though I know by that time I would have marked them as my old bike (Allez).When I recently set my default bike for rides (R5) did that action override what gear I selected (or didn't select) for those old rides, and artificially inflate the miles logged on my R5? 

Tried to write this when forums where down (lol), so brief and to the point here:Fix route creation. Cannot believe it hasn’t been fixed yet, it’s useless now. Nothing is functional, it selects the specific route no one wants to ride, double click adds a way point (I think single click for that is enough clicks, there are only so many, and right now, I give zero clicks for my previous fave function). Concretely: get the functionality of the old model. There are many others things that are wrong, you can find a long list in all the posts that no one submitted when the forum was down.Oh, and make sure you ditch this API circus. I know whoever reads this has zero influence on it, but I just want you to know had bad Strava is becoming.Thank you for once being awesome.

Hi, on my indoor route (Stage 1 - Million Dollar Highway Colorado) today I noticed that I didn't see my wife on the segment the complete climb, "All time woman". Her time was on place 5 but she isn't visible at all. We have the same privacy settings and we are friends IRL (😂) but on Strava as well 😂.  We should also see followers on the site but that isn't visible either.Her profile name brehmweg@duck.com. Thanks for help😊

I submitted two requests one week ago but have not received any response from the Strava team. My project is very urgent, so what can I do to get approval or who can I contact for support on this issue?

I use the Strava app on a Galaxy Watch running Wear OS 5. I have the device’s AOD (Always On Display) feature turned on.When I’m in the middle of a run and the screen times out, it no longer displays the info screen (elapsed time, pace, distance, bpm). Strava should show some info on the screen when AOD is on.Alternatively if it doesn’t work well with AOD, there should at least be a setting to keep the screen always on (and dimmed) while in the middle of an activity so I can easily see the information. The Samsung Health app has this option when in the middle of an activity.

Stronglifts 5x5 is a fantastic weight lifting app and I’d love it if Strava could pull my data from it.    I find weight training on Strava (and Garmin) is cumbersome and not at all the strength of the apps.   

My husband has been unable to access his account for the last two days.  It says, "Sorry, you don't have access to this page."  Why? Nothing happened to precipitate this?  Why has it been two days with no answer?

Can someone help me understand what is going on.  With my last 2 runs, total distance on the watch and what uploads to fitbit is correct as well as total time. But in fitbit app, the total time is correct and total distance, but the split times and distance are incorrect. If i export the TCX file from my fitbit app and upload to strava the total distance is incorrect as well as the splits with a moving time of 47:20, which is pretty similar to the fitbit splits added up.  Fitbit doesn’t display “moving time” but shows total time (correct) with the splits (incorrect).  The maps in both fitibit and strava appear correct from what i can tell.  If i take the same TCX file and upload it to https://activity-analyzer.app/html/ I don’t see any obvious gaps, and total distance is correct. Where do you think the problem is?I’m adding some screenshots showing oddities form the fitbit app, strava and the activity analyzer site i used, and if you want me to send you the TCX file exported out of fit

How come we don't have 5 mile and 10 mile PB records? There's plenty of these races out there. Garmin record the these PB's but for some reason strava doesn't, they just the 1 and 2 miles distances.

I rode a segment using my Garmin 540. During the ride i kept seeing my segment screen on the device, that it said I did it with 9mins and 2secs. But once uploaded, strava said the same segment was 9mins 13seconds. Why is there an inconsistency?

Does anyone know how to enter the number of steps in Strava after running or walking? Do I need to have a step counteror  pedometer?  Até. Rodrigues Bomfim

 at some point I’ve selected certain activities to be in the drop down list at the top, the training log then pulls from those activities to look at. I want to add a new activity type in but I can’t figure out how to - can anyone help please? For example yesterday it’s showing one 27 minute activity (yoga), it’s not showing a virtual row I logged because virtual row is not in the drop down.thank you!

I am reaching out to report an issue I am experiencing with my outdoor activity maps not appearing on Strava. I use an Amazfit GTR 2 watch connected via the Zepp app, which is synced with Strava. While the map for my workouts displays correctly in the Zepp app, it does not reflect on Strava. Here are a few details to assist in troubleshooting:Device: Amazfit GTR2App Used for Syncing: Zepp Issue: Maps for outdoor activities (e.g., running and cycling) are missing on Strava, despite being recorded correctly in the Zepp app. Issue Existing since 30/10/2024  I have already verified the connection between the Zepp app and Strava, but the issue persists.  Looking forward to your guidance on resolving this matter.

Hi Team, I am having sync issue between Strava and Zepp. Whenever I start the activity in my Amazefit, it shows all the values correctlyWhen i sync my activity to the strava. It does not show the correct time, map and my location. Also, it does show the max speed of 0 km/h for my cycling activity. 

We encountered a 401 - Unauthorized Access error while attempting to retrieve the last six months of activity data for an authenticated rider using the Strava API Method: List Athlete Activities (getLoggedInAthleteActivities).We would appreciate any insights from the community regarding the potential reasons for this error.Thanks in advance,Saji

In the activity details, in the “Results” segment list, a segment name does not display correctly apparently when it has a dot in it. A dot between words without spaces, for example “Nances.Bosc de la Vall”.App version: 388.12 (1238714) on android 14.Example segment:https://strava.app.link/tYNt40f0dPbScreen captures: 

So my question is basically summarized in the title. I have a route which starts and ends at the same location (a loop). Now I want to modify the route to keep it the same loop, but to start and end it at a different location (without having to recreate the entire route from the new start point). 

Virtual rowing app EXR recently included GPS data in the upload. However, Strava seems to assume you are physically there as it includes Weather data for that GPS location. This should not be available on activities marked as Virtual Rowing. 

How long does it take for the staff to respond bevauze their most likely gonna reply after the 14 days where i wont get a refund on my subscription that i canceldd 

Hi, I have been using strava for years and never encountered this issue. I have uploaded an activity and it is all on strava with map, pace, time etc. - all the stats are correct. However it is not being pushed to the activity feed for some reason. Have tried deleting it and re uploading it, using a time corrector too, but it still isn’t being put on the activity feed. The activity is not private or muted as well. Any solutions for this? thanks