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Question

Can't access my main account

  • February 25, 2025
  • 2 replies
  • 31 views

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The user who set up our Strava developer account has now left the company, the users who could have set up that account have left the company and their email accounts have been deleted.

I have the client ID and secret for the application and am looking to change the callback url.

Is there a way for me to change the email on the account?

 

Alex

2 replies

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  • Author
  • Hub Rookie
  • 1 reply
  • February 25, 2025

Also I tried to contact the support team and they directed me here


Jan_Mantau
Superuser
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  • Superuser
  • 894 replies
  • February 25, 2025

If it’s a company email account it would be the easiest to recreate that email account and then start the password reset process in Strava. For anything else that is Strava account related the community hub is the wrong place to ask and you have to get back to the support team. But don’t ask them how to change callback URLs, that’s probably the reason why they folded and didn’t understand that your primary concern is the account access.


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