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  • 1,672 Topics
  • 4,827 Replies
1672 Topics
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Nico3runHub Starter
asked in General Chat
Bug report on training log

Hi !I’ve found what seems to be a bug on my training log on the Strava App for iOS : my training log (in French : journal d’entraînement / I don’t know what is the name in English) doesn’t show any activities anymore.I tried to hit refresh and it doesn’t work. On desktop mode, everything is ok. But on the App, nothing seems to work anymore in the training log. I tried updating the App and logout/login but the issue’s still there.I’ll appreciate if someone can tell me if that’s just me or a wider known bug !Thanks !

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BenoitSomersHub Starter
asked in General Chat
Directional Pointer 90 Degrees Off

I’m having the same problem as described in this ticket.That ticket was marked as “solved”.Could you elaborate on that solution, please?Thanks,Benoit.

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Superuser
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yogeshmhHub Starter
asked in General Chat
Share option not working

Earlier, when I clicked on "Share", I used to see multiple options — one with only stats, one with map and stats, etc. But now I can see only one option, which is the transparent one.I have made the activity visible to everyone and removed all privacy restrictions, but it still shows only one sharing option.

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Jana_S
Superuser
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Paulo CazeHub Rookie
asked in General Chat
Mention on comments

I can't mention someone in an activity comment using the App but it works when on website. If there is user restriction to not be mentioned, why it works on website?

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DV8Hub Rookie
asked in General Chat
Missing weight training

I connected my "gymbook" app to apple health today for the fist time and now my workout is not showing on Strava at all. I have search for the workout everywhere on strava, but no luck. it is showing on my apple fitness though.How do I get the workouts to register on Strava?

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PosiusHub Rookie
posted in General Chat
Route not showing on map during activity

Hello,I’ve recently been experiencing an issue: when I start an activity using a route I created, the route no longer appears on the map. I have no way to view the planned path during my ride/run.Could you please help me resolve this? Thank you in advance

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mirteHub Rookie
posted in General Chat
pengajuan pengembalian dana

Dear Strava Support Team, I am contacting you to request the cancellation of the Strava subscription that is already active on my account. I never consciously agreed to this subscription, and only realized the charge after the transaction was processed. I have submitted a refund request through Google Play and am currently waiting for the process which is said to take 1–4 business days. Here are some details that may help you trace my account: Amount charged: Rp 609,390.00Device used: Android I would like to ask the Strava team to help me:1. Cancel the active subscription.2. Review this case and support the refund so that my funds can be returned. Please contact me if you need additional information. Thank you for your attention and assistance. Best regards,Cahaya Mirte

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Jana_S
Superuser
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humblyenduringHub Starter
asked in General Chat
Subscription Offer Pop Ups - Inte

This has already been brought up in an archived comment, but because it is archived I can't upvote or comment on. So bringing it up again, because it is annoying. In exchange for the data I am collecting on your behalf, please let me use your app in peace. I am aware that the price is modest and I'm sure the perks are fantastic, but I am tired of being nickle and dimed by corporations like this.Me n Dwight Yoakim and the Open Road

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MelVCHub Starter
asked in General Chat
why can't I reply to people who comment on my activity and who I'm following?

If someone I'm following comments on a recorded/saved activity I used to be able to use the @ to bring up their name and reply to them directly. Now they just don't appear. Other people appear but not the ones I want. I use an Android/Google phone. This has only just started happening in the last week or so.

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Bryant
Community Manager
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joshbantzHub Starter
asked in General Chat
Subscription purchase not active

Hello - My ticket number is #3034516.  I have not heard back from support and am looking for some help.  I purchased a subscription (and have had my credit card charged), but it is not showing up on my main strava account.  I think it has something to do with using apple pay and the e-mail on my apple pay is an old strava account.  Any help would be great!

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Jana_S
Superuser
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Oliver R.Hub Rookie
asked in General Chat
I got a KOM with STRAVA fail.

Hi, yesterday I got a KOM with bycicle. But it's a STRAVA fail. How can I delete this KOM??Thanks for helpOliver🙋🏻

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JRNZHub Rookie
asked in General Chat
Changing email address - BUG

Hi - I see a lot of folk having the same issue:I have two 100% valid email addresses, I use them all the time - one is work, the other is personal. I want to change strava default from one to the other...So, I go through the usual bog-standard method on either PC or mobile app. I change from personal (which has been working for years), to my work email. This worked fine. But after a few days I decided to change back to personal. This fails every time, same error message “something went wrong, please try again”I know about the verify codes/spam folders etc. I’m a long-time paid supporter. I know about not being signed in on multiple devices/accounts. I understand all that usual crap, logging in and out of accounts.I suspect this is a bug, that prevents reusing a previously used address, or simply a flawed system overall. I desperation I sent a ticket, and (having just now tried again) managed to change the email successfully this time. So, I’m assuming it’s a manual work-around that the

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Jan_Mantau
Superuser
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Cyclo_SaurusHub Rookie
posted in General Chat
Feedback on: New Mobile App Interface for Activities (bad UI decisions)

My opinion:  There are some poor UI choices in the updated Activity viewing interface on the Android app (February 2025 update).  This is the interface you see when you click on an activity in your feed.1) Half the screen, upon clicking, is Strava’s terrible default map (and not the map chosen by the user, e.g. “Dirt”, etc).  Photos should be the key attraction.  Photos are what make people click an activity.  The new interface hides the most interesting feature and it replaces with Strava's WORST POSSIBLE MAP OPTION (my opinion).   This “default map”, which takes up half the page, should either be updated or killed.  It shows ALMOST NOTHING USEFUL.  No town names, no surface types (dirt vs pavement), no scale bars or mileage markers to indicate distance.  It's just a route shape with little meaningful context -- and takes up half the screen in this view. Clicking the map...  Gives almost nothing extra.  You get town names, but no other useful context.  For instance, if I chose DIRT as

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Anonymous
posted in General Chat
Adventure Around Australia & NEW ZEELAND

Hello everyone,who would like an adventure in Oceania, more specifically in Australia-New Zealand?Of course by bike!!! I'm looking for 2 people, regardless of whether they are women or men, who are not afraid of a bike adventure around Australia and New Zealand ... the start is on March 15, 2026 ...You will receive a lot of information by writing to this email address.. only then write if you have decided for sure 100%.""istvan.balogh.12@gmail.com"

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Horst 2206
Horst 2206Hub Rookie
asked in General Chat
Person Sperren

Ich bin neu hier und habe eine Frage bezüglich einer Person sperre. Und zwar kann diese Person mich oder mein Profil noch sehen und meine Daten sehen oder auslesen? Ich wäre für eine Antwort sehr dankbar, da wie gesagt ich neu bei Strava bin. Vielen Dank Horst

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Jan_Mantau
Superuser
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PietonliteHub Rookie
asked in General Chat
connexion impossible compte strava

Bonjour à tous ! J'ai un problème de connexion. J'ai changé de smartphone et j'ai dû me reconnecter sur le nouveau, mais impossible car l'envoi du code ne part pas et me dit qu'il y a erreur, contacter l'assistance. J'ai essayé sur PC, pareil. J'ai testé avec Google, mais mon compte n'est pas associé ! J'ai envoyé un mail à Strava mais pas de nouvelles, rien, une vraie galère. Est-ce que quelqu'un a déjà eu ce problème ?

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Lionel1988Hub Starter
asked in General Chat
getting error when posting in club

Hello all, recently I been receiving a server error when trying to post my activity in my clubs. I am able to post to about 2 or 3 groups, after that I am unable to do so. I also did a double run but struggling to post my second run in any group. 

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funriderHub Rookie
asked in General Chat
Route Building using Heatmap

Hi allI have a issue when I'm creating a trail running route. I have built various routes in the past, so not an entire newbie. I have been struggling lately with trail running routes. I use the global heat maps, I know the area, I know its been used often, but as soon as I start building, the "builder" simply refuses to use the heat map route, and uses other routes instead, taking me on an entire different route. Besides going manual, is there another way of "forcing" the builder to use the heat map?

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irongirlsandy
irongirlsandyHub Starter
posted in General Chat
Every Mile Matters. Let’s Talk About E-Bike Inclusion

Hi Strava Community,I recently went on my first ride with Nova, my new e-bike. It marked a meaningful step in my journey with dystonia, a neurological condition that’s reshaped how I move through the world. Cycling has always been part of my identity, and transitioning to an e-bike wasn’t giving up, it was choosing to keep going.But when I got home and checked my Strava stats, I noticed something that genuinely hurt: the miles weren’t counted. Not toward my annual mileage. Not toward my lifetime totals. Not toward the story I’ve been building with every ride.I understand the need to separate e-bike rides from segments and leaderboards. That distinction protects competitive integrity. But excluding e-bike miles from all ride statistics feels like erasure. For those of us riding with adaptive needs, whether due to disability, aging, injury, or simply a new way of moving, it’s not about competition. It’s about being seen. It’s about honoring the effort it takes to keep showing up.I know I

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jer456Hub Starter
asked in General Chat
Turn on Athlete Intelligence

How do I turn Athlete Intelligence back on?

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Jana_S
Superuser
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Bart MazurekHub Rookie
asked in General Chat
Bug- segment results sticking

For the last couple of weeks, while on a ride, upon finishing a segment the results of that segment will remain on screen long after the segment ends. They remain even if additional segments are attempted.i will take a picture next time this happens but its annoying.

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AungpyaesonetofuHub Rookie
posted in General Chat
refund

I am writing to request a refund for a recent charge on my account. I signed up for a free trial on July 10, 2025, but I did not intend to continue with a paid subscription.The recent charge of $52.35 was an automatic renewal that I was not aware of. While my account shows the transaction date as August 9, 2025, the money was actually deducted from my bank account on August 27, 2025.As I have not been using the paid features since the trial ended, I would like to request a full refund for this transaction.Thank you for your assistance.

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Lisa WolfeHub Rookie
asked in General Chat
Followers who aren't active on Strava

I seem to be getting a lot of new followers lately who don’t have any followers and don’t seem to be active on Strava. What is this about and is there any way for Strava to catch and limit this? Thanks!

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rareinatorHub Starter
asked in General Chat
Cant import strength training from apple health

So i have an issue, i recently got a new app to track my strength training workouts. Before i just used strava to log a workout. And then noted the weight on a piece of paper.This new app automatically exports all of the data to apple health, and it works great. The problem i have now is that strava dosent let me import it.Strava works just fine to import something like a run from apple watch, but when importing the strength training from this app it dosent even show up in the list, of available imports in Strava.  Is there anyway to make this work, without going through a third party app like Rungap, which also sees the strength training exercise.

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Jana_S
Superuser
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richardkiHub Rookie
asked in General Chat
Profile stats incorrect

When looking at my profile and the “My Stats” section it is only showing I have done total of 45 runs 0miles and this year 15 runs 0 miles.This is completely incorrect I know I have done 353 runs, for 1,187.6 MilesHow is it that these stats are now showing as total Garbage. Anyone else notcied this. 

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