Skip to main content
Answered

refund

  • April 13, 2025
  • 2 replies
  • 75 views
B
Forum|alt.badge.img

"Hi everyone, I just noticed an auto-deduct charge for a Strava subscription on April 13, 2025, from my e-wallet (GCash), which happened without my consent. As a student, I’m on a tight budget, and I did not authorize this charge. Has anyone else had a similar issue? I’m trying to get a refund and would appreciate any advice on how to resolve this with Strava. Thanks in advance! #RefundRequest #StravaHelp #UnauthorizedCharge"

Best answer by Jana_S

Hi ​@biyen, unfortunately we cannot help you here (the community hub is a place where Strava users advice each other, but without access to account/subscription information). You’ll need to contact Support as described here: 

 

    2 replies

    Jana_S
    Superuser
    Forum|alt.badge.img+29
    • Jana_S
    • Superuser
    • 1651 replies
    • Answer
    • April 13, 2025

    Hi ​@biyen, unfortunately we cannot help you here (the community hub is a place where Strava users advice each other, but without access to account/subscription information). You’ll need to contact Support as described here: 

     

    I
    Forum|alt.badge.img
    • iamm1k7y
    • Hub Starter
    • 2 replies
    • May 5, 2025

    Hi we've had the same case I'm also a student and I'm so frustrated in this. Do you had your refund already? how many days does it took? 


    Terms & ConditionsCookie settingsAccessibility statement