I live in Taiwan but I subscribed family plan in Japan this March since my membership was expired during the trip. When I came back to Taiwan, my friends were not able to join my family plan, system showed that we are in different countries (all of our accounts are based in Taiwan).
I’ve submitted a ticket but there’s no response for more than 6 weeks. Anyone knows how to resolved this issue? Will VPN work in this case?
Best answer by Lola
Hello
We checked with our team internally and can confirm that your ticket is still open with the team and they are looking into it - so we appreciate your patience!
Please click here for more information about the Support Process
+29Hi
what needs to be done is that Strava Support changes the country code in your account, unfortunately it's something only they can do, users can't do it themselves as far as I know. (This also means that VPN won't help.)
Submitting a support ticket was the right step, but even though I hear that they're a bit swamped and response times are rather longer, 6 weeks seems excessive…
Hi Jana
Thanks for the reply, the country in my profile is Hsinchu City, Taiwan, and same as my friends. Is there another country code which is invisible for general users?
+26Hello
We checked with our team internally and can confirm that your ticket is still open with the team and they are looking into it - so we appreciate your patience!
Please click here for more information about the Support Process
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