Hi ​@Keith Briones, 

Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is for general questions and information while our Support team will handle questions that require account access. We’ve confirmed with our Support team that there is an open ticket associated with your account’s email address.

To check your Support tickets and confirm you have an open ticket, please sign into your Strava account on the Web at strava.com, then go to this link to see your tickets. 

Please click here for more information about the Support Process