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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2256 Topics
Y
YasinCBHub Starter
asked in Strava Features Chat
Activity names and details on feed

Hello,Lately my strava app doesn't show the names and details of the rides on the feed. It only shows the map and the date on my activity page and on the feed page some people's rides are only map and some others are normalDoes anyone else has the same issue?  I'm using android appIt only shows map and the date on my activity page and on the feed some people's rides are only map and some others are normal

163
Scout
Community Manager
1 year ago
P
PadsterHub Rookie
asked in Strava Features Chat
Activities

Hi - could Strava add Scuba diving as an activity?

162
Scout
Community Manager
1 year ago
D
danstrange18Hub Starter
asked in Strava Features Chat
My feed is of activity from other countries, not my own

Hello!  I've used free version and now in 30 day trial, enjoying Strava as I prepare for the upcoming end-of-July 500 mile ride across Iowa, RAGBRAI.  I'm from USA, but the activity I'm seeing of other riders is from Brazil, Turkey, and Spain.  Surprised I do not see any from USA.  I've checked my profile and it looks okay.Any ideas?Thanks!

22
Scout
Community Manager
1 year ago
M
Matthieu-WHub Starter
posted in Strava Features Chat
How to disable "New Post" Notification

Hi everyone, recently I started receiving notifications for any post that might appear on any of the clubs I'm member of. This is super annoying as I now get many redundant notifications daily. I don't remember having this in the past, it feels like it started a few weeks ago.Is there any way to disable these kind of notifications? 

5138
S
1 year ago
C
ccsalwayHub Rookie
asked in Developers & API
GPX TRK TYPE

Can anyone please provide me a list of activity types for the GPX files?  The example below has a number 4... which, as its my GPX, means hiking.I thought it would line up with the FIT activity value but far from it, and by the looks of it, some activities like WheelChair and RollerSki arent even in FIT. <?xml version="1.0" encoding="UTF-8"?><gpx creator="StravaGPX iPhone" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.topografix.com/GPX/1/1 http://www.topografix.com/GPX/1/1/gpx.xsd" version="1.1" xmlns="http://www.topografix.com/GPX/1/1"><metadata><time>2023-03-05T09:15:23Z</time></metadata><trk><name>8 Wainwrights around Hayeswater</name><type>4</type><trkseg>

72
R
1 year ago
G
gmgriffinHub Rookie
asked in Strava Features Chat
Kudos to all in group feature wonky

Today when giving kudo to one person in a group activity, all people got kudos from me. Nver seen this before today. OK. No problem. However, when other people posted the ride later in the day, and I tried to add a kudos to them, it would show the kudo, but then later delete some of the kudos (some from the original automatic kudos). Every time I refreshed it seems to kudo a different set of people. This is happening with a group activity that I participated in and one that I didn't. Desktop version.

206
D
1 year ago
R
RhwellsHub Starter
asked in Strava Features Chat
No contact from support

Hi I have an issue with badly incorrect data due to a heart rate strap defect. Emailed support about four days ago and no response. Is there anyone here who can help? thanks 

11
Jane
Community Manager
1 year ago
strideon
strideonHub Rookie
asked in Developers & API
How to Associate a Strava Activity to Device Record

In my app, athletes can connect their Strava, Garmin Connect and COROS accounts to, among other things, capture completed activities. So if they've connected both Strava and, say, Garmin, then when they complete workouts, we'll receive activity records from both accounts. Problem is we only want the workout to appear once in their calendars, and to accomplish this, I've used date/time and other logic to try to detect duplicates. But that isn't foolproof since start time, distance and completion time can all be different for the same workout.Is there anything available in the Activity record that would definitively say which device activity record it's associated with, or is there a more robust way to associate the two records? I see there's an external_id field, but sometimes it references a ping record, sometimes it references a FIT file, and sometimes it's empty. It used to contain the Garmin activity ID which directly referenced the ID in Garmin's record, and that was perfect, but i

92
strideon
1 year ago
P
PonuliukasHub Starter
asked in Developers & API
Changing the map type using the API

Hi, I am trying to make a program that as soon as I upload an activity, changes the title, the description, and most importantly the map type from the regular orange line, to the "support Ukraine" map type.I have been playing around with the API, using the get request to see an activity, but there is no entry for the map type. Is this even possible? Best,J

12
ActivityFix
Superuser
1 year ago
R
Raymond7Hub Rookie
asked in Developers & API
Web Application

Hi, I have been working on a simple web application to track running performance. Currently I am using the MySQL database. I have a form taking in Time of run as a string. I was running into issues trying to store the run time as a time via MySQL. I joined Strava hoping I could inspect the HTML with hopes of helping me with my issue.First, I observed that information is being stored as JSON objects. I also observed that the inputs of the form we're taking in the time for a run as a number. I was hoping to engage in a conversation with a developer to assist me as I try to solve my issue and continue building my application. My questions are can I accomplish my goal with MySQL as my database or will I need to convert to a NoSQL database? Does my information need to be input as a JSON object? What steps should I take to accomplish storing "duration" of a run in my Web Application?

35
Lovro
1 year ago
C
CotacolHub Starter
asked in Developers & API
How to get all segments from a Route in the API?

Hello all,  In our cotacol (Belgian) app, we are leveraging Strava Segments so our members can "collect" different hills in Belgium.  Those hills match one:one with a Strava Segment.  Now, I am building a functionality, so that users can select one of their Routes and get to see which of the 1000 segments that would be conquored with that Route... However, just like the default behavior with an activity, it seems not all the routes are returned in the response for a Strava Route.  And I am wondering if there is a similar query string parameter we can use, to indicate we need all segments in the response.  (just like include_all_efforts with the GetActivity operation). What I am doing now:  - GET /routes/{routeId} This only returns a subset of the segments in the payload.    

61
V
1 year ago
S
Steph6421Hub Starter
asked in Strava Features Chat
Virtual walking feature

I can't find the feature suggestion board anywhere. Sorry.Suggested feature:A lot of people now own walking pads to use when working from home.When I use mine Strava thinks I have been for a run and I can't change it to walking."Virtual walking" as an activity option would fix this and mean that I don't earn running trophies by accident 🙂Thanks for your time.

191
Jane
Community Manager
1 year ago
E
elczkcHub Rookie
asked in Strava Features Chat
best efforts and flagged activities?

Has something changed recently with best efforts? I am getting 'silly' records from activities with GPS problems that I have flagged myself - these never counted before. 

43
E
1 year ago
C
CJPHub Starter
asked in Strava Features Chat
Personal Best Efforts

Will it be possible to do the following?Personal best efforts be displayed as follow:Personal Record - all time best effortSeason Best - Summer Winter Year bestAs you get older it is becoming more and more difficult to get PB's.... Will be very nice to see what you have done the last year / season / quarter /

71
Jane
Community Manager
1 year ago
S
SpiffBifHub Rookie
asked in Developers & API
Changing to Webhook Events API - who can help?

For years our website has run cron jobs sending request to the Strava API. We are having three cron jobs. So every minute we are sending request to Strava but we are experiencing "Rate Limit Exceed " issues now. Strava suggests making a change to web hook events API, which is fine by me, but where do I find capable resources to that code change?

209
A
1 year ago
E
EdsonHub Starter
asked in Developers & API
how to pull activity information from all athletes via API

I need to be able to access the routes, to later search for the GPX of each Athlete associated with my club, and thus be able to recover all the statistics to consolidatename, date, hour, local, km, gpxThe api I'm using is: GET https://www.strava.com/api/v3/athletes/:athleteId/routes?page=1&per_page=200 but I get Forbidden Is there any way to search for the information of the athletes associated with my club?

731
paleloser
1 year ago
B
BeniaminHub Rookie
asked in Strava Features Chat
Invalid time while importing training from GPX

Hi Guys I am importing my hiking trails from 3rd party app. I review GPX files manually, and all tracking points look fine, but imported to Strava shows training duration e.g. 1:16h while in origin it was 8:32h. Have any idea? I have already tried such converter https://gotoes.org/strava/Combine_GPX_TCX_FIT_Files.php but the final result is the same.

114
B
1 year ago
luciano_rizzi
luciano_rizziHub Starter
asked in Strava Features Chat
Hello and a Question

Hello everyone, my name is Luciano, brazilian, 49 years old and I'm a road cyclist, eventually a mountain biker. I've been a Strava user since 2014, I started uploading from a Garmin device in 2015. I have a question, see many users who manage to record the same activity at the same time, recording from a device and a cell phone. I notice that in this action the distances and elevations accumulate, which is unfair in the monthly challenges. The question is, should we keep flagging these double activities, couldn't Strava detect this automatically? Thank you and good trainings to all.

12
I
1 year ago
P
PARKHub Starter
asked in Strava Features Chat
"Creating Posts is temporarily disabled. Please try again later"

Please tell me why this phrase appears.Also, when I try to register an announcement with the club, the post does not register and continues to go to the login page.  

21
Jane
Community Manager
1 year ago
T
TCoutsourosHub Starter
asked in Strava Features Chat
Merging of activities?

I'm an avid cyclist and backpacker and I recently completed a 3-day backpacking trip. As usual, I recorded my activities over the three days and everything was great, but I wish there was a feature where I could merge my three separate activities (days) into one activity to show my total stats for the entire trip in addition to each individual day. I camped along the route, so each previous day's endpoint was the next day's start point and I feel like this would be a fairly straightforward feature to add. It could also be applied for bikepacking. Has anyone else wondered about this? 

691
Jane
Community Manager
1 year ago
B
bricinHub Rookie
asked in Strava Features Chat
Pin a route

I have routes downloaded for offline use. I want to use these routes on a run/hike. Unfortunately the route gets un-highlighted and in the middle of nowhere, I am stuck.I suspect if I clicked "do this route" in Strava it would work but on a very long hike I cannot afford for my phone battery to take that hit. Any way to pin the route?

45
B
1 year ago
S
steven_naessensHub Rookie
asked in Strava Features Chat
Activity feed shortened

Since yesterdaty, my feed is not showing me all activities.Only from the past day. I have already logoff en logon into Strava.Restart device, nothing helps.Is on smartphone (android) en pc.

36
Scout
Community Manager
1 year ago
T
TitinHub Rookie
asked in Strava Features Chat
¿ Cómo puedo aceptar actualizacion de politica de privacidad y términos de servicio?politica de

Migrated Content

83
Soren
1 year ago
CoachK
CoachKHub Rookie
posted in Strava Features Chat
Elapsed Mile Tracker

Recently I was riding and every time I completed a mile, the elapsed time for the mile would pop up at the top of the screen.  However now I don’t see that anymore.  I love that feature and want to know how to enable it again. 

13
CoachK
1 year ago
N
nandoalves07Hub Rookie
posted in Strava Features Chat
Criar ou Salvar Rotas; Provide Feedback about road Surfaces in Strava Maps

Sugestão para que fique disponível opção de identificar se é terra ou asfalto partes dos percursos no momento de criar ou salvar uma rota. TRANSLATION: Suggestion to make available the option to identify whether parts of routes are dirt or asphalt when creating or saving a route.

12
N
1 year ago

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