Ask & Troubleshoot

Hi there,I have an application that fetches activities using webhooks. I have been getting errors about exceeding the overall rate limit, but according to my API settings dashboard I’m not actually hitting my limits - can someone help me out with what is happening here? According to the rate limit headers I’m hitting some crazy numbers which I don’t see being super realistic because we only have DAU in the hundreds, so is something wrong on the Strava side?  

The Strava week starts on Monday. For some of us, we’d like it to start on Sunday. Didn’t you go to preschool? Ha ha.Honestly, I designed the title of this question to help Strava see how many people would appreciate this feature. If no one there is smart enough to write that code, I’ll do it.  I just need access to your codebase.Thanks!Dave Scotese.

I want to save these 30 days to use the free preview, but strava automatically started the trial 3 days ago without me noticing. How do I end this and save the remaining days?

Starting january 2 my Suunto app does not synch with strava. Very frustrating! Anybody else with the same problem? Maybe a sollution?!Bob from Holland

Hello,A few years ago, we developed a website at my company to promote a healthy lifestyle through a distance-based competition between departments. However, as I understand that due to recent API policy changes, it's no longer possible to display individual user data to others.Is there a way to create a leaderboard that shows the combined achievements of each department, as well as a global leaderboard showcasing the top participants across all colleagues? Thank you,Imre

For the past few days I have noticed that my feed only displays 3-4 activities of my connections. Has anyone else experienced this? How can o get it back to before so I can hand out some kudos  please note this is not an issue with syncing my activities. It’s viewing my connections activities on my feed. 

Dear Strava Support Team,I am writing to express my frustration as we have reached our athlete limit of 999. Despite my efforts to contact support, I have not received any assistance, and my clients are now experiencing issues connecting, resulting in a 403 error.I had previously attempted to communicate with Strava before reaching this limit, but was advised to wait until we did so. Now that we are at capacity, the lack of response is incredibly frustrating and not user-friendly.Please assist us in resolving this matter as soon as possible.Thank you.

What is the purpose of the camera image on the Strava map?

Why can’t i see power zones map in Strava? I use Wahoo’s heart rate monitor, speed and cadence sensors, yet I cannot see the Zone1-5 readings. Are these sensors and monitors sufficient to calculate the training zones? Please advise.  

Hi there - does the direct messaging feature send a push notification if a new DM is received or a reply to an existing DM chat?I get all other notifications, activity, kudos etc ThanksWoody

Hello, I thanks since a few weeks strava doesn’t update the Moving time After sync workout. i use the Apple Watch and the workout running app to record my runs. When i’m done, i open the strava app and sync the workout. After few seconds the run is on strava. in the past, strava analyses the run and updates the Moving time. So stopping formtraffic light was deleted   but now my avg speed etc is worse and i cannot compare my progress.   ‘is this a setting i can change myself? mny thanks in advanced jeroen

Hi,I am referring to Driving Directions – Strava Support.My route starts from Home, goes through various places, and then ends back at Home.When I follow the instructions in the above link, my navigation app (Google Maps) basically just says I am Home, because the directions are only from the ‘Start location’ to the ‘End location’, which are both Home.Google Maps supports multiple locations. Please could the feature be fixed, such that the multi-point route is also reflected on the Navigation Apps?Many thanks.

Hi, I get an error when I try to view the sports year summary. It tells me to try again and just repeats the error. I have been a subscriber for several years now, I would really like to be able to see my 2024 year.

My wife and I are both Strava subscribers. I can see her relative effort in activities when I view these activities on the Strava website but I can't for the life of me see this data in the Strava android app, and this is the interface that I use by far the most frequently.Can anyone point me in the right direction? Please don't tell me this is another area where there is a lack of feature parity between the app and the website?

could not create a route, weather it is short or long distant, i am getting an error message which is "Error: Sorry, we couldn’t complete that action. Please try plotting the point again.This can occur when routing across large distances, so try plotting more frequent waypoints that are closer together."

Hi everyone,I’ve been enjoying the "My Year in Sport" feature and taking a closer look at the data it shows for 2024, but I’ve noticed some inconsistencies that are rather confusing, and I’m wondering if anyone else has come across this?For example, in my summary, the total distance for "Ride" is listed as 3,880 km, and for "E-Bike Ride," it’s 1,005 km. However, when I check my Training Log and YTD data, the numbers are 3,885.8 km for "Ride" and 1,005.9 km for "E-Bike Ride." Even when I include the small distance from a few "Velomobile Ride" activities, the total still doesn’t seem to add up to the figure shown in the summary.It gets even more baffling when looking at the overall total distance for all activities in 2024. My Training Calendar summary says 5,741.3 km, "My Year in Sport" says 5,753 km, and the Training Log for All Sports shows 5,728.8 km.What’s odd is that at least for running, everything seems to match up perfectly. So, where’s the trick when it comes to cycling?I’ve at

We’re not too near to our api limits, but do get close sometimes. Our system is only interested in activities or types of Swim, Bike, Run, or Walking. I don’t think I’ve seen anything, but I was wondering if there was a way to stop Strava webhook from sending e.g. Skiing activities/Paddle Boarding. As querying those only wastes our api limits.

I am using strava on my mobile phone to record open water swimming. When saving the activity I get a ridiculous time, although the recorded route is accurate. I can get the correct time by resaving as a run and then again as a swim. However, as soon as I share it defaults to a ridiculous time. Anyone else experienced this issue and can it be fixed?

 Hi,I'm encountering an issue with the Strava API when trying to retrieve activities. Despite following the OAuth flow as per the Getting Started documentation, I consistently receive the following error:{ "message": "Authorization Error", "errors": [ { "resource": "Athlete", "field": "access_token", "code": "invalid" } ]}Here’s what I’ve done so far: Generated an authorization code using the following URL: https://www.strava.com/oauth/authorize?client_id=143540&redirect_uri=http://localhost&response_type=code&scope=activity:read_all Exchanged the authorization code for an access token and refresh token: https://www.strava.com/oauth/token?client_id=143540&client_secret=****&code=****&grant_type=authorization_code Used the access token to fetch activities: https://www.strava.com/api/v3/athlete/activities?access_token=**** However, the access token always returns the "invalid" error. I verified the follow

I've just upgraded the os on my watch (ui 6.0) and now the back button doesn't pause the activity. Is there an upcoming strava patch that will resolve this?

Hi In the webpage, fitness and freshness is retrieved from here https://www.strava.com/fitness/{athlete_id}?range=3months&type=&source=combined What is the equivalent endpoint in the API to retrieve that information?Thanks

Hi,I would like to integrate and display advanced metrics for Subscription users in our application, such as Fitness Score, Relative Effort, Training Log, etc., to provide a fitness summary, send notifications, predictions, and more.However, I couldn’t find a clear endpoint for this in the documentation. It seems like I might need to retrieve all activities, count their relative effort (which appears to be tied to the `suffer_score`), and then manually calculate the values. But I would expect there to be an easier method.Could you please clarify if there is a more straightforward way to achieve this?Thanks for your help.

Hi Strava team, We have  the 999 Athlete limit and have tried contacting support to request to increase it 200k but we didnt get any update for almost 1month now.Is there a separate contact form or method to get this number increased?Thanks.

FINISH TIME IS 1:49 MIN BUT THE PR FOR 50K 1:51 MIN PLEASE SOLVE THE ISSUE

I went hiking the day before my flight and forgot to finish the activity session. Consequently, strava recorded the 12,000 km flight as part of the activity.My issue is that now, whenever I go to that activity to close it, strava crashes. This means that I cannot record new sessions. 😞 Any ideas on how I can solve this?