Ask & Troubleshoot

Hey all. Anyone know if you can add notes or suggestions to another users saved segment? Thinking specifically in case of when a trail running track is overgrown and inaccessible for example. Would be great to k ow beforehand when planning a route and researching segments. Cheers

I have been unable to upload photos from my iPhone to my Strava activities for the last two weeks. No change in size of photos or what I’m doing. Any ideas on how to fix this?

Hi Strava community 😀For a while now the activity map is white. The trail is red and visible as usual but the map is gone. If I open the activity and change to the map it is just like it supposed to be. This isn't just my own activities, it's the same for all the activities in my flow. The problem is just in the app not the website. Thanks for all answers/Mikael Ros

I just discovered that Strava apparently does not provide heart rate analysis for some activities (ie Walking, Hiking). I got a sweet new Garmin Epix Gen 2 and went for a hike only to see only a barebones heart data graph in my Strava app and the web page. There is no deeper analysis like HR zones or even HR max or avg. Is there a chart somewhere that shows what kind of analysis is available for each activity type?While walking and hiking activities might not be as intense cardio activities as mountain biking or running, when you walk or hike up mountains and hills, your HR can get up there!

With the latest Android update, I am unable to see the map behind my activity track when I tap on any particular activity.The map is visible in the list of activities, but disappears when I select an activity, leaving the track floating on a white background. It's happening with two different devices.Is this intentional?

Hi,I recently purchased a CMF smartwatch, the CMF Watch Pro, but when trying to link my CMF app with Strava, I get the error 403: "The limit of connected athletes has been exceeded," and it doesn't allow me to complete the connection. How can I resolve this issue?Thank you.

I’m using the Strava app using Firefox on a Windows laptop.I have created a numder of different stages on different activities.I’m getting this message on seperate activities, couldn’t find any more issues or duplicates i.e. Titles are not duplcates.

It appears with the new heatmap update(?) that the feature of being able to see a personal heatmap overlay when looking at the ride/run of someone else has been removed. Perhaps I'm mistaken? If this is no longer available it is a big loss! I hope it will be restored!Being able to see where someone has been and where I've been nearby is a great feature. I hope it hasn't been lost for long!Thank you!

Good day Strava developers,It's been over 2 weeks since I have submitted a form asking to increase number of athletes. I have sent an email to follow up, not response. How long does it take to get feedback/approval after completing the form?Thanks 

Is there a way to disable “suggested rides”? I have enough clutter on strava without it making suggestions on local rides that i already do/know.  Its almost offensive suggesting we don’t know our local rides loops/trails.  

I have an app that is part of the Developer program which has a read rate limit of 30k/day. I was operating well under that limit (2-3k) until recently when I gained a lot of users. Has anyone had success with requesting to scale their API to fit the need? I would love for users to not have a bad experience when first opening the app. Thanks!

Submitted the form for API access a month ago and never heard back from Strava.Is Strava not allowing new apps anymore? 

Hello Admin,I am already submitted my application for review my application since December 2024, since then we also create ticket to developers@strava.com and got ticket number in the title but until now have not received an answer.Can we get update for our application to increase the athlete and rate limit?

Hello, the "number of allowed connections to fitness influencers" for us is 1, and we hope it can be increased to 5,000. It has been two days since we submitted the application on the page, but we haven't received a reply yet. If the expected requirement cannot be met, to what extent can it be increased temporarily? The product has been launched, and we hope this can be processed as soon as possible. Thank you.

I am trying to setup a webhook subscription and am getting an error “GET to callback URL does not return 200”.My callback URL is:https://a0410022.fmphost.com/otto/receiver/Strava.fmp12/channel_activities?hub.verify_token=STRAVA&hub.challenge=15f7d1a91c1f40f8a748fd134752feb3&hub.mode=subscribe&apiKey=[KEY]Which does in fact give a 200 OK response (see images 2 and 3, response and headers).Why is the /push_subscriptions POST throwing back an error that the callback URL “GET to callback URL does not return 200”?

Hi. Alpine Ski doesn’t either show in activity calendar or count into club statistiscs. I would definitely like that to count into the stats. It does just not make sense that it’s not inkluded there. Ofc only the active time. Is there any plan to add the statistics into Strava clubs and own activity calendar?

I just got flagged on a 6 mile ride that I've done 74 times with consistent results.  The flag does not give any indication of what the actual issue is. It says crop the ride, change the activity, etc. The flag is wrong but there is no way to remove it. Is there a better app than Strava?

Hello, so I’m using an iPhone 14 Plus with the most recent iOS version, I tried the Strava widget but it does not update, does not show any activity, I already uninstalled and rebooted my phone but nothing… how do I fix it?  

Since the strava has athlete intelligence launched, which AI based insights or analysis I can do for my own application?What things will be allowed in this case?Will a summariser for months data and analysis of months data be okay? since strava only provides athlete intelligence considering one single activity.

Since the past two days, I haven't been able to see the heatmap. The button is missing in the Android app. I've tried it on different devices and have also reinstalled the app. There is just the possibility to select Point of Interest.I have a premium membership. 

Hi,Strava continually shows lower power reading when compared to power reading on my Garmin.  I have disconnected Strava from my Garmin several time and it still shows lower power reading.

Subject: Bug Report - White Line in Digital Camera PhotosDescription: White line appears at bottom (landscape) or right side (portrait) when uploading digital camera photos. Not present in iPhone photos.Reproduction:Upload digital camera photo View photo Check edges for white lineEnvironment:iPhone app Chrome/Mac Photo source: Digital camera exportsNote: More visible in dark photos

The Ice Watch is said to be compatible with Strava, according to their website and documentation.The Android Ice Watch app has a ‘connect to Strava’ feature.But when I try to connect it says: ‘Request failed’. No reason, just failing. How can I learn what the underlying problem is?

Hi All,Is it just me, or can we not create segmenst for MyWhoosh Rides? I know it will be a private segment, but at the moment I cant even do that. When I want to save the segment, I just get a screen that says Strava is offline. I’ve been trying for hours, without luck.TIA

Does anyone know if that feature is just gone? I really liked seeing my personal heatmap when I opened up the map from a new activity, or seeing it when I opened up the map for someone else’s. I just don’t have any option to add that layer now, does anyone know how to restore it?