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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2267 Topics
S
SozFozHub Starter
asked in Developers & API
"View a Subscription" instructions for webhook do not work. Return 403 Error.

Hi.Ive set up a Strava API webhook, but need to change the callback URL where webhook events are sent. To do this I want to...Find the subscription ID of my existing webhookDelete the existing webhookCreate a new webhook Ive been trying to follow the instructions here to complete step 1.https://developers.strava.com/docs/webhooks/#view-a-subscriptionIve been making a GET request tohttps://www.strava.com/api/v3/push_subscriptions?client_id=89977&client_secret=MYCLIENTSECRET However this returns<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd"><HTML><HEAD>    <META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1">    <TITLE>ERROR: The request could not be satisfied</TITLE></HEAD><BODY>    <H1>403 ERROR<

231
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Community Manager
1 year ago
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meilanHub Starter
asked in Developers & API
App authorization to upload Fit to Strava.

Users upload Fit to Strava through App authorization.The result returned by Strava told me that it was successful, but some users reported that no exercise data was uploaded to the Strava platform. What is the reason for this situation?

71
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Community Manager
1 year ago
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KirnskiHub Starter
asked in Developers & API
Add club to athlete via API

HI, can I simply add a club to an athlete using PUT by providing the club ID (e.g. 1234)?If yes, does it override the active clubs? Thanks! 🙂

881
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Community Manager
1 year ago
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Florent29Hub Starter
asked in Developers & API
Vitesse en velo surnaturel 🚀 plus rapide que des professionnels

Bonjour je trouve dommage que l'on puisse accepter des sorties en vélo avec des vitesses a plus de 100km pour des amateurs quelconque ou des montées d'un col plus vite que des cyclistes professionnels... La plus part du temps oublie d'arrêter l'application après les sorties de vélo... Et roule en voiture après et si ça ne choque personne !!!!  dû coup les segments sont faussés... Cordialement et vive le sport sans triche à bon entendeur 

01
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Community Manager
1 year ago
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GideonBrHub Rookie
asked in Developers & API
API POST to /activities

I am currently developing a mobile application and many of our users ask us if they can export their workouts to Strava.  We can post some workout data to /activities https://developers.strava.com/docs/reference/#api-Activities-createActivity through your API but, the workout data is very limited. Is there a way I can post all of the variables under https://developers.strava.com/docs/reference/#api-models-DetailedActivity to /activities or another endpoint? That would allow sending more complete data from our users to Strava.Thanks!

92
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1 year ago
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CMasemHub Starter
asked in Strava Features Chat
How to record inside a covered VeloDrom?

I’m a little confused. I am a longtime Strava paid subscriber but I don’t use community resources much. I recently started riding the VeloDrome in my town. On road rides I use both apple watch and wahoo element to track activity. What’s the best way to record inside a covered VeloDrom. It’s under an inflated dome.

251
Jane
Community Manager
1 year ago
A
Alaskayvonne14Hub Starter
posted in Strava Features Chat
New to Community: from Yorkshire, England!

Good morning from Yorkshire, England !  I love to Road cycle, club & solo to explore, enjoy fresh air and company. I cycle between 60-100 miles per week, whatever the weather (almost!). I also walk around London a lot as it’s quick and you get to observe a lot more. i look forward to learning from the group. Thanks !

31
Scout
Community Manager
1 year ago
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Tessaelise7Hub Starter
asked in Strava Features Chat
Restore activity

Hey I posted my run and it didn’t show up on my page. I really need that run is there anyway that you could get it to show back up? Thank you! 

31
Scout
Community Manager
1 year ago
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stravadevHub Starter
asked in Developers & API
Strava Developer Program - App Submission - National Fitness Day' app [Client ID: 109801]

Hi Strava team,We submitted a form for the Developer Program together with an app [National Fitness Day - Client ID: 109801] on 3rd August.Do you know when we should anticipate feedback?Is this the best place to share queries like these.Thanks 

51
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Community Manager
1 year ago
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monter-en-hautHub Starter
asked in Developers & API
Display during activity

Hello,when I start an activity, the phone screen shows distance, speed and time. I would like to display other information, such as altitude, or elevation. How can I do to change? THANKS

21
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Community Manager
1 year ago
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sonjajoachimsHub Starter
asked in Developers & API
Garmin upload

Why does my workout of kinomap and iconsole not upload in garmin. Can anyone help me please

81
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Community Manager
1 year ago
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JessicaBrantHub Starter
asked in Developers & API
Club Activity and suggestions

Hello everyone,I am the president of the exercise science club at Chatham University and we are trying to mix things up this year with our events. I would really like to be able to host group challenges for the club to get students active and participating, the only problem is in order to do group challenges you have to have a subscription. I can understand why they would want you to have a subscription in order to make the challenges but I do not see the need to have to pay just to participate in them. More students would be interested in using the app if this feature is free so I would like find some kind of work around. I am also not sure if this is the suggestions box for the company to look at but if it isn't could someone tell me where to go please?It would be really great for the University to host private challenges for the students only. Thanks! 

11
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Community Manager
1 year ago
R
rubenpoppeHub Starter
asked in Developers & API
Allow import of activity type on GPX

Allow the import of activity type like it is present in the export of an activity. Importing activity type is already supported for FIT and TCX files.<gpx> <metadata> <time>2023-06-25T08:00:00Z</time> </metadata> <trk> <name>Morning Run</name> <type>9</type> or <type>Run</type> ... 

41
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Community Manager
1 year ago
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maigeshengHub Rookie
asked in Developers & API
fix heatmaps

I understand the idea that heatmaps lines are graded so that we can see more and fewer travelled routes. But many of us are less concerned with that. Many would like to see the routes that theyve ridden, period. my most memorable rides are rides that Ive only ridden once and Id like to see them on my heatmap. But because they've only been ridden once they are so faint that I cant even see them. Ive tried playing with the colors but nothing works. make it so that all rides are solid, visable lines. Or at least make that an option like some other 3rd party apps have done. 

31
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Community Manager
1 year ago
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robal1991Hub Rookie
asked in Developers & API
Import activity with no GPS data

Hello, I'm trying to import my past 1900+ activities from MapMyRun. I have all activities exported in TCX format. But some activities has no GPS data (for example Gym workout). Strava bulk upload is rejecting those files. Can I somehow import them? The file looks like this:<?xml version="1.0" encoding="UTF-8"?><TrainingCenterDatabase xmlns="http://www.garmin.com/xmlschemas/TrainingCenterDatabase/v2" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.garmin.com/xmlschemas/TrainingCenterDatabase/v2 http://www.garmin.com/xmlschemas/TrainingCenterDatabasev2.xsd"><Activities><Activity Sport="Other"><Id>2019-11-08T17:00:12+00:00</Id><Lap StartTime="2019-11-08T17:00:12+00:00"><TotalTimeSeconds>5400.0</TotalTimeSeconds><DistanceMeters>0.0</DistanceMeters><Calories>410.999999763264</Calories><Track><Trackpoint><Time>2019-11-08T17:00:12+00:00</Time><Dist

191
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Community Manager
1 year ago
P
pjs845Hub Starter
asked in Developers & API
check garmin upload in external_id field (API - get LoggedIn Athlete Activities)

Is it possible to check data uploaded from garmin with external_id field without device name field?

71
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Community Manager
1 year ago
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virendrakukrejaHub Starter
asked in Developers & API
Need to get the club members monthly activity stats '' Jaago and Bhaago_365 Days walking''

Dear Strava  API Team, We have created one walking club named as '' Jaago and Bhaago_365 Days walking'' and wanted to fetch the monthly stats of distance covered by all members of this club being myself as ''admin'' of this club so that we can track , monitor . motivate and recognize the members of this club . Requesting to help me out to know the simplest process of getting the monthly /specific time period stats of all members of this named club based on requirement . Thank you !

81
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Community Manager
1 year ago
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TachymazeHub Starter
asked in Developers & API
Looking for testers for Tachymaze strava

Hello,I am developing the app Tachymaze for Apple Watch, the goal is to provide safer navigation while running or cycling. I am looking for beta testers for the strava integration, it allows to import routes created on strava when you have a premium account could anyone help with testing at https://testflight.apple.com/join/7nfDko4NI hope I'm complying with all rules.best Richard 

11
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Community Manager
1 year ago
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Didier68130Hub Starter
asked in Developers & API
Draw a route on an area without a path ?

It would be nice to be able to plot a route over an area without a referenced path... This is the feature that often prevents me from plotting MTB routes with your tool, whereas this feature is available on other applications, such as https://www.openrunner.com/Another good idea to take from openrunner: the fact of being able to superimpose several courses on the same map... 

51
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Community Manager
1 year ago
D
danstrange18Hub Starter
asked in Developers & API
My feed is of activity from other countries, not my own

Posted in general, now in Developer Discussions.Hello!  I've used free version and now in 30 day trial, enjoying Strava as I prepare for the upcoming end-of-July 500 mile ride across Iowa, RAGBRAI.  I'm from USA, but the activity I'm seeing of other riders is from Brazil, Turkey, and Spain.  Surprised I do not see any from USA.  I've checked my profile and it looks okay.It labels me as Mont Blanc - not sure what that means, anyway I'm in the USA.Any ideas?Thanks!

31
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Community Manager
1 year ago
H
haru_rurun0312Hub Starter
asked in Developers & API
Trying to uploading a post

(I'm just trying to post, please ignore this post)

01
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Community Manager
1 year ago
P
pjs845Hub Starter
asked in Developers & API
When using List Athlete Activities in strava API

 I am using List Athlete Activities from Strava API. When the uploaded activity is received as a response value, Is it possible to distinguish whether the data was uploaded from garmin by the value of external_id?

41
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Community Manager
1 year ago
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giarfa_mylimeHub Starter
asked in Developers & API
Add new gear

Hello everyone,I'm writing on behalf of an Italian bike brand.I know from Giant bikes ios app you can directly add your bike to Strava gears.I haven't found a way to manage (add/remove) gears using public v3 apis, you can only read gears.Is there a way to access those kind of apis? Must we setup a partnership between Strava and the brand?

41
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Community Manager
1 year ago
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Bastille76Hub Starter
asked in Strava Features Chat
Tracking a running challenge over a month

Hi,I work for a charity, and we are running a challenge in September. I have set up a club and expect to have approx 100 people. As this runs from 1-30 September, is there any way to calculate the distance travelled by everyone in the club over this time? I see the leaderboard runs weekly, but is there any platform, upgrade or addon that would allow me to automatically track the group for a month, rather than doing this manually weekly? Thanks, Diane

61
Scout
Community Manager
1 year ago
N
nicvasHub Starter
asked in Strava Features Chat
ride loaded but is not showing up under my activity. i notice the elapsed ride time is 169 hours whi

  

31
Scout
Community Manager
1 year ago

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