Skip to main content

Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2269 Topics
M
Mash15Hub Rookie
asked in Strava Features Chat
Auto-Pause not working for walks?

I use Strava to record my walks, using my phone.Ride Auto-Pause is enabledRun Auto-Pause is disabled (as it suggests to enable this only if one runs).When my walk pauses, Strava does not pause recording.  Has anyone else experienced this?  Is there a way around this?I might try enabling the "Run Auto-Pause" feature despite the suggestion.Thank you.

72
M
1 year ago
K
KarolHub Rookie
asked in Strava Features Chat
Route GPX import bug - discipline autochange and route crash

When creating route by GPX file import, discipline type is set automaticly as Run. (earlier was normaly Ride).When changed to Ride route is total changed as route builder want to connect points using existing (known by Strava) roads.Just after GPX upload: Route after changing discipline to Ride:

14
N
Strava
1 year ago
E
eamoroscHub Rookie
asked in Strava Features Chat
Is it possible to log a diving activity? (From my garmin or manual)

I have looked  and cannot and find it. It would be great to sincro your dive logs from garmin (or any other brand) or even adding it manualy, adding some fictures such us: Type of Air, gear, water temperature, dive time, bottom time, maximum depth, etc.. (this data can be sincronized from your device to make it easier or manualy filling it)

131
Scout
Community Manager
1 year ago
D
dsteinyHub Rookie
asked in Developers & API
Hi fellow developers - question about stopping/starting an activity via API

Hi, I'm looking into the Strava API, and we'd like to have the ability to start and stop an activity.  However, from what our development says, there is no explanation in the documentation on how to start and stop an activity (such as run, bike, etc)   Does anyone know if this is possible and, if so, how to do it?Thanks,Dan Native Voice

04
D
1 year ago
M
mdrobel_ahammedHub Starter
asked in Developers & API
Email missing in the athlete profile.

I called Strava API to connect the athlete with my app, I need some required information about the athlete. Email is the first priority of them, but I can't see the email of the athlete. I already tried with the all of scope but still I don't see the email. How can I get the email of the athlete?

91
Jan_Mantau
Superuser
1 year ago
J
justingiffardHub Rookie
asked in Developers & API
Access goal progress and challenge progress from API

Im looking for a way to access goals (ie Profile > Progess > Goals) and challenge (ie Groups > Challenges) progress from the API (for example lets say a monthly running goal of 100KM is set up then I can see okay 56.2/100 KM done or whatever or for the September Running challenge it can tell me also 56.2/100KM done) Is there a way to access this? I don't see it in documentation.To be clear I just want to read the details of the challenges that the user has setup or signed up for not modify anything and not see challenges from anyone else

171
Jan_Mantau
Superuser
1 year ago
A
AlenCROHub Starter
asked in Developers & API
Wrong data uploaded

I noticed that strava is uploading different data then i have on my watch or on my bike. Is that normal ? I guess its not. Regards,Alen 

52
R
1 year ago
P
Patrick_4109Hub Rookie
posted in Strava Features Chat
Weekly effort

Hi,My weekly effort in my free version of Strava (on the pc it doesn't work, on the android phone it works fine) doesn't work anymore.For each of my sporttypes the count is zero but i already ran 33 km and made a lot of bike km does???? Is this new???Gr. Patrick

67
P
1 year ago
K
ksbakpakrHub Starter
asked in Strava Features Chat
timeframe for actives synched upon joining a club

If you join a club, does it synch/show your activities from that point forward, or does it add your activities from the last week and perhaps adjust last week's leader board?

11
Scout
Community Manager
1 year ago
T
toweliechaosHub Rookie
asked in Strava Features Chat
Choose default activity type from full list

I only use Strava for Kayaking. I can edit any activity to be kayaking. However, my only choice for a default type is running or cycling. Why is this? Why can I not choose from the same list as the activity list? I do not want to have to go and manually every single edit activity after I've done it. Please implement this feature which should be pretty straightforward from a coding perspective. I've also noticed that even though I edit the title of the activity on my Xoss app, this is ignored by Strava and defaults to 'Morning Ride/Run'.

333
Jane
Community Manager
1 year ago
zecanard
Superuser
zecanardSuperuser
asked in Strava Features Chat
Incorrect Timestamps for Photos Uploaded via Website

In the Strava app (for iOS, at least), tapping on a photo from the Home Feed or from inside an activity opens a dedicated Photos View that you can scroll through vertically. In that view, every photo shows the time it was taken right below it. The problem is Strava reads the wrong metadata field for this timestamp.I do some quick, light editing on my photos before exporting them to my desktop, then uploading them to Strava. As a result, every photo I take during my hikes gets uploaded with a timestamp around 11 p.m. or midnight on Strava.It looks to me like Strava reads the File Modification Date/Time field, rather than Create Date, or Date/Time Original, or even Modify Date, all three of which are usually identical (and all three of which are available in my exported/uploaded photos). So Strava needs to change the priority of the fields it reads as the timestamp.As far as I can tell, photos uploaded from the app show the correct timestamp, even if they were edited prior to upload.Here

183
Scout
Community Manager
1 year ago
R
rickyh-wHub Starter
asked in Strava Features Chat
Leaderboard reporting

Hi, I have a team challenge which starts tomorrow (1st Sept) but I notice the leaderboard presents/refreshes weekly. Firstly, if I want to take a snapshot of week 1 will I have to manually capture each individual activity or is there a way to pull this? Secondly, can't I just add when the challenge is from and to so that its a constant leaderboard rather than changing? 

106
Scout
Community Manager
1 year ago
D
dkcHub Rookie
asked in Strava Features Chat
Show resting or stops on a ride (activity)

I am interested in analysing my stops post ride. I would like to see where I rested on an activity (this affects your efficiency percentage on long rides such as Audaxes, i.e. ride time vs rest time) This can be where the stop was more than 1 minute no power or cadence registered speed below 3km per hour (in case of a wandering GPS) Ideally this would show in a table (similar to the existing Laps table) showing the rest start time (time of day and ride time) rest time the end time for each extended stop Even better if you could show these as locations on the activity map Many thanks for reading and hopefully upvoting this idea.

142
D
1 year ago
E
Ed1Hub Starter
asked in Strava Features Chat
Kudos

Is there a way to tap the whole activity and give kudos instead of tapping the tiny little icon? I think many people would benefit from double tapping the whole activity, instead of having to tap the tiny little thumbs up. This is because I often miss it and end up at the map or in the activity instead of giving kudos. Any solutions?

1261
Jane
Community Manager
1 year ago
S
Sk4467Hub Starter
asked in Strava Features Chat
Mountain biking goals not updating correctly

In the goals/progress area, my progress toward a mountain biking goal does not appear to update correctly.   It shows progress based on my miles completed several months ago vs miles completed to date.

11
Scout
Community Manager
1 year ago
J
JHN_KHub Starter
asked in Strava Features Chat
Why is graph of Tempo different on phone and computer?

The graph of my Tempo when running seems to be different on my phone or on the computer.I put them in Excel with WebPlotDigitizer and they are somewhat similar, bot not really. How can this be?      

21
Jane
Community Manager
1 year ago
A
AnkushHub Starter
asked in Strava Features Chat
Seeking info diet & workouts

I am from Pune - India running, cycling with reasonable distance majorly at weekends. I would like to get information about the diet, workouts to improve stamina and lower down the heart rate. Currently while running it goes up to 170-180. Please suggest. Thanks.

01
Jane
Community Manager
1 year ago
jiverach
jiverachHub Starter
asked in Strava Features Chat
New map type: Support the Voice

What: A new Strava map type that any user can use, "Support the Voice" or similar nameBlack-Yellow-Red as per the colours of the Aboriginal flag in AustraliaWhy: On 14-Oct Australia votes in a referendum too grant first nations people a 'Voice to Parliament' which will include a change to our constitution to officially recognised 60,000 years of history and culture, compared to as it currently stands, only recognising 200-odd years of colonial ruleThis is a chance for our great nation to take a huge leap for the better of all. But the referendum is at high risk of failing. It needs all of the support and awareness we can musterThank you for listening and for your support

02
Scout
Community Manager
1 year ago
K
KJ21_2Hub Rookie
asked in Strava Features Chat
Erroneous notification

I received a notification "Nice Climb!" the other evening, for 280 feet of climbing, but there was no activity that would/should have generated this. I was sitting on the couch. Really oddly, the logged heart rate is dangerously high for sitting on the couch, average of 128, when my resting heart rate is high 40's. It almost seems like I received a notification that belonged to someone else. Is this a thing?

17
S
1 year ago
F
FederspielHub Starter
asked in Strava Features Chat
search by named gear

I'd like to be able to search my cycling activities by one of my named bikes. In other words, I'd like "named bike" to be a search filter.

41
Jan_Mantau
Superuser
1 year ago
E
estengerHub Rookie
asked in Developers & API
Cannot create app - Something went wrong error message

I'm trying to onboard to start using the Strava API for personal use and I'm stuck at literally step 1.Reading the documentation here, it says:Any registered Strava user can obtain an access_token by first creating an application at https://www.strava.com/settings/api.This page does not work. I see the header for My API Application, then right below it an error message that reads Something went wrong. I've attached a screenshot below. This is super discouraging that step one of onboarding doesn't work for the API.

143
E
1 year ago
T
tochinetHub Starter
asked in Strava Features Chat
Strava volume lower than other apps in Android

I would like to increase the volume of the Strava notifications I get while running : for some weird reason, they are sensibly weaker than other notifications/vocal messages I get from other applications (like Garmin for example). I checked the settings, it doesn't look like there is any place I can increase those. I tried a few other apps (Adidas Running, Runmaster, etc., ) and they all are about the same volume, except Strava. The music is dimmed the same way like for the others, but the volume is about the same as the music, so it's difficult to understand the messages (like when a segment is started). Any way to improve that ?

221
Scout
Community Manager
1 year ago
Q
QP88_2Hub Rookie
asked in Strava Features Chat
Feature Suggestion: Route Categorization for Enhanced Organization

I have a suggestion that I believe could enhance the user experience on Strava by allowing us to categorize routes. The idea is to introduce a feature that enables users to group their routes into customizable categories, such as "Texas," "Mountain Trails," "City Scapes," or any other personalized category name. This feature would provide several benefits:Enhanced Organization: Users could easily find and access specific routes based on their interests or locations, making it simpler to plan their activities.Efficient Navigation: Categorizing routes would make navigation through personal collections more efficient, especially for users with a large number of saved routes.Community Engagement: The ability to share categorized routes with friends or within a group could foster a sense of community and promote route exploration.I believe that implementing this feature could further enrich the Strava experience and cater to users who have diverse preferences and interests. I look forward t

442
Scout
Community Manager
1 year ago
D
Db64_2Hub Rookie
posted in Strava Features Chat
Stop misusing the metric system

You misue the metric system and I want you to correct your user interface language. Example Check out this post on Strava from The Strava Club. https://strava.app.link/pMyMogGuKCb In above:k = 1000, m = metre. Don't break the metric system. You should write 1 km, 5 km, 20 km. Lower case k is not short for kilometre.

02
D
1 year ago
K
kos_houseHub Rookie
asked in Developers & API
ultramarathon creation *with driveable aidstation POI'S

I've created a route, now i need to find where roads, that vehicles can legally drive on, will intersect with the route.  and have those points be able to be clearly transferred to apple/google maps so aid station workers can simply drive to said points, setup an aid station and wait for the runners to show up.

04
K
1 year ago

Badge winners

Show all badges
Terms & ConditionsCookie settings