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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2070 Topics
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Superuser
SilentvoyagerSuperuser
asked in Strava Features Chat
Issue: mismatch between achievements in the feed and achievements in the activity details

I wanted to report an issue that I observe from time to time on my activities. Occasionally, when I finish a run and upload it to Strava it shows that I have some achievements there. Then I open the run and look at the list of segments and see a smaller number of achievements there.For example, today I had two achievements shown in the feed - two second best efforts on segments. But the list segments shows only one second best effort. In the past I assumed that could be due to hidden segments. But if I look at hidden segments on the web, I get yet another number of achievements, that is different from the number of achievements in the feed.It would be good if Strava engineers sorted this out. 

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Superuser
1 year ago
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keithkoloHub Starter
asked in Developers & API
Strava Real Time Location Data

My kids race mountain bikes and send me their strava beacon. I'm hoping to be able to pull their real time location data (and maybe their teammates) and put it on a map where the family members who are at the race can see where everyone is on the course. Picture beacon as it is now but with multiple riders on the screen at once. I might be missing this somewhere but I cant tell if the Get Activity Streams would be able to give me the strava location data in real time. I tried using the Swagger Playground (and the API via postman) but I cant figure out how to get the activity ID of an activity that is currently being recorded. Any suggestions? Thanks!

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1 year ago
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damnddanielHub Starter
asked in Developers & API
Pagination parameters does not extract all club activity records

To provide some background context, I am currently running a sports challenge that utilizes Strava Clubs to track participant's activities. For a particular club, it has accumulated a total of 1032 activities, and right now I am only able to extract 200 of these activities by using page=1 and per_page=200, however when I move over to page = 2 and per_page = 200, it gives me a random number of workouts (in this case 5 activities) and when I move on to page = 3 and per_page = 200, there are no more records. The pagination parameters appear to not work as intended.My concern here is that the activity data are missing and it impedes me from tabulating scores to then show the participants who contributed the most to their clubs.Here are some images provided to help fellow developers and gurus understand the code. I am using Postman to extract the data and a visualizer code that converts the JSON data into a table. Upon the third image, it is observed that the GET request isn't returning a

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1 year ago
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strava999Hub Starter
asked in Developers & API
Super Newb

Hello EveryoneLastnight i successfully set up my app using the Getting Started Guide. I was able to setup Postman and connect.  I used to OAuth and got the code and was able to view all my activities on Postman and on this Strava API tutorial.  https://youtu.be/sgscChKfGygToday however nothing works. Im sure its bc my access token is expired but I cannot figure out how to refresh it.  Ive tried the tokens from my Strava API page and the new tokens i got from the OAuth yesterday on Postman to no avail.  I can re-run the OAuth url and get a new code but and it returns new tokens but they dont work.I appreciate any help.

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1 year ago
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burgomHub Rookie
asked in Developers & API
Implements new endpoints

I tried to use strava api with clubs, try to get events, and detailed information for club athletes, but is not possible, i was looking the endpoints that strava use in his page and i find some endpoints can fit this like https://www.strava.com/clubs/{id}/leaderboard This endpoint retrieve all the club members with the detailed information

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1 year ago
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dannyJHub Starter
asked in Developers & API
Get all public segment data from local area

I want to create a data visualization personal project for fun. I want to make an interactive map to display public segment data. To compare personal times with others. Also to possibly highlight locals who have great times throughout the city (Im from NYC and want to only use segment data from the city).While doing my initial research for this problem I see many posts and forums talking about how Strava doesn't  let you get this data anymore even if you're a paid user(I am a paid user). Is this true? Or am I seeing info on something else and getting myself confused?I really just want data on times and perhaps usernames(or athlete ID if usernames aren't allowed).If anyone knows about this please let me know if this is possible.Thanks for your time while reading this and any help you could throw my way!!

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1 year ago
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hpoulHub Starter
asked in Developers & API
Download all Photos of my own activities?

Hello, When getting an activity at `/api/v3/activities/9250597099` only the "primary" photo is returned. I have seen there is an endpoint `/api/v3/activities/9250597099/photos` but it only returns "placeholder" images.. Is there any way to retrieve all photos? I have basically requested all scopes..  "read","read_all","profile:read_all","activity:read","activity:read_all", but that didn't seem to change anything.. thanks,  Herbert    

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1 year ago
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thinhphamHub Rookie
asked in Strava Features Chat
Can not see last week activities on my screen

As you can see on the screen below, I can not see last week achievements. I tried to click at date of calendar but can not see any thing. And I can not see monthly tag also. I set all privacy to public already. Could you please instruct how to display monthly task?Thank you.   

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1 year ago
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MaxxHub Starter
asked in Strava Features Chat
Adding Waytypes and Surfaces to activity description

Hello Everyone,is there some app around which analyses activities uploaded to Strava and adds the waytypes and surfaces ridden/ran in this activity to the activity description?I really enjoy this feature in the Komoot Routeplanner and would like to see some of this analysis post-ride in my activities.Best regards,Maximilian

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1 year ago
Adam23
Adam23Hub Rookie
asked in Strava Features Chat
Elevation leader board

Hi I have been using Strava for some time now mainly for road biking, and is superb, but recently I have add a MTB rides for more variety! So my suggestion is to add an separate leader board for elevation. The reason for this is MTB rides are shorter and cannot much road rides , so MTB riders can't compete with road riders for distance , but they can much elevation! Recently I have done 63 miles ride with nearly 3500 ft elevation ( road) and few days later MTB ride 30 miles and similar elevation! I think that will be a perfect add two leader boards one for distance second for elevation so clubs/ riders can achieve something in a different way. Maybe someone cover that topic before, just my thoughts now, much appreciated for any replies and support! 

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Adam23
1 year ago
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MimacmtbHub Starter
asked in Strava Features Chat
Volunteering as activity (trail maintenance, event hours, free clinic, etc) that can earn monthly ba

I am very lucky and grateful to live in a state with so many mountain bike trails available. I recently started volunteering for a bike oriented group in my state and went to an event they put on here in Michigan. My husband and I helped close the event at the end of the day and just that part involved lots of work. I don't know that many people actually realize how much work goes on before, during and after for sports related events whether they be free or pay for. So many people volunteer their time and energy into creating these events. Also a great deal of time goes into trail maintenance for things like daily use all the way to pay for events. In general this work is completed by volunteers. It seems like it would be worth trying to give these people the opportunity to get recognized for their time volunteering. It's not for bragging, in my opinion, it would be for well deserved recognition and appreciation by those who get to enjoy the fruits of their labor.

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1 year ago
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StephiHub Starter
asked in Strava Features Chat
Ideas regarding redeeming challenge rewards

In Germany it is not possible to get products from „the feed“ so it would be better not to offer the challenge from „the feed“  because I made this challenge and tried it out to get the reward. But it wasn’t possible. Somethings couldn’t generally not shipped to Germany, other products like the Strava bottle only with horrible shipping fees. Greetings & hope that someone can do something 

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1 year ago
Gareth_Jordaan
Gareth_JordaanHub Starter
asked in Strava Features Chat
Why do I only see certain Challenges in my feed?

All those challenges, lets use the strava challenges as examples..... I used to see them all in my feed the minute they came out, I also used to see when everybody else had joined a challenge. Now if i want to join a challenge, I have to go and look for it? Why is this? what has changed with the challenges? Have you made them location based?

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Gareth_Jordaan
1 year ago
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AMossHub Rookie
asked in Strava Features Chat
Grouping multiple rides

Hi is there a way to group multiple rides with say a tag, so that you can view the totals as well as the individual data/statistics? 

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1 year ago
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capybaraHub Rookie
asked in Strava Features Chat
No medals or trophies in the list of segments?

Sorry if this type of post is not allowed or is in the wrong spot. I just joined this forum, because I wanted to express my confusion for why there is no medal image or trophy image when scrolling through an activity’s segments. It just says PR or 3rd overall in for monotone boring fashion. What!?! It’s super hard to read the segment list now and you have to physically read each thing instead of scroll until you see a gold medal or trophy. Is this a glitch on my end or some new feature?

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1 year ago
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JoelMaHarryHub Rookie
asked in Strava Features Chat
“Segments” page used to feature route map. It’s gone.

The Segments page in the app and on the site formerly featured my route map above the column of segments. This was extremely useful. It allowed me to see exactly where each segment was located within the route. The map is now gone. No reason given. Why would you kill this essential bit of your UI?Why are you degrading useful functionality? 

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1 year ago
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brussiasHub Rookie
asked in Strava Features Chat
recherche d'activités sur une période déterminée

Le journal d'entraînement permet de visualiser les activités sur un mois donné ou de les faire défiler en commençant par les plus récentes mais SELON MOI, il est à ce jour impossible de faire une recherche sur une période.Par exemple, je voudrais rechercher mes activités effectuées entre le 1/06/2022 et le 31/07/2022 et cela aussi bien sur tous types d'activité (Course à pied, cyclisme, etc...) ou sur l'ensemble de mes activités.Or, à ce jour, seules les recherches par sport, distance, temps, dénivelé, période et type d'activité sont possibles sans indiquer une date précise ou des dates (entre le .... et le...).L'affichage souhaité serait donc uniquement les résultats pour la période

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1 year ago
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Eric77Hub Rookie
asked in Strava Features Chat
Working with OpenStreetMap

I ride over a certain stretch of road often and have been trying to create routes that use this same stretch of road, but the Strava route builder will detour me tens and thousands of climbing feet out of the way.  The problem is that the road source used in the route map has a stretch of road incorrectly identified as motorway.  What is the best way to fix this?Here's a bit of context.  The road is Pacific Coast Highway in California just south of Las Posas.  This is about 40 miles WNW of Santa Monica.  Pacific Coast Highway is a main cycling thoroughfare connecting the Los Angeles area to Oxnard/Ventura.  Just south of Las Posas the road splits into two travel directions with a pronounced divider.  It looks like a motorway, but the speeds are still 55 mph.  The first offramp is Las Posas and cyclists exit here to continue north.  Because OSM had a short section of PCH labeled as a motorway cyclists were routed through the Santa Monica moun

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1 year ago
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clemissileHub Rookie
asked in Developers & API
API : filter athlete activity by type

Hi everyone, I’m working on a little dashboard to do some stats on my « bicycle to work » activities (i.e. global distance, fuel not used, etc) and I was wondering if there is a way to add a parameter to the getLoggedInAthleteActivities request so it only returns activities matching a specific type. In my case it would by only cycling activities for example since I don’t use running or yoga activities to do my stats. Thanks for your replies

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1 year ago
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AlejandroHub Starter
asked in Developers & API
Get public activity's of athlete

I'm trying to get some information of public activities but seems to be not easy.As spectated, work with my activities but not with public activities, using scope activity:read_all not working.Using activities with scope activities:read or read_all i cant access to activities of other athlete and with streams i can access to one key only, but not all data in one request.I'm doing something wrong or there is not possible?Thanks you

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1 year ago
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grumbledookHub Rookie
posted in Strava Features Chat
routing issues

Using Strava routing including unpaved sections is always an adventure. First, those routes almost always include at least one unrideable or even impassible section. Second, the Strava route builder is often refusing to include sections that are well-known and frequently used cycling paths; one has to switch to manual routing to include those. So a feedback system would be great. In the end, the route builder is one of the most attractive benefits of a Strava subscription. If it does not work properly, customers will switch and rather pay for komoot. And when it comes to performance analysis there are ao many alternatives in the market that offer much more for the money than Strava does. So you guys better make an effort to keep the Strava subscription attractive.

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1 year ago
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bmoore235Hub Rookie
asked in Strava Features Chat
Where does surface data come from?

I'm trying to figure out where the surface type data comes from for Strava. I know some of it comes from OSM(OpenStreetMaps) and that's referenced here - https://support.strava.com/hc/en-us/articles/8471952550669-Route-Terrain, but there seems to be other data being sourced as well.  Old Ferry Rd and Groveland St both show as being paved roads, which is accurate.  When I go to look at Groveland St in OSM there is a surface tag saying that it's asphalt, so that makes sense.But... When I look at Old Ferry Rd, there is no surface tag present.. So how does Strava know that this road is paved??? 

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1 year ago
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JonmHub Starter
asked in Strava Features Chat
Inputting weight

Can it be made easier to input your actual weight via the app? I am in the 124lbs and under category but when I look at the leaderboards I see that many people are clearly far heavier than that.  can people then be reminded to enter their correct weight ?

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1 year ago
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Superuser
uzaksSuperuser
asked in Strava Features Chat
Is there a kudos giving limit?

Question: is there a limit to the kudos that you can give? Per hour, per day, etc?  I was scrolling my feed and was giving kudos and at some point I wasn't able to. 

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Superuser
1 year ago
Тімоті_Перріш
Тімоті_ПеррішHub Rookie
asked in Strava Features Chat
Use Heatmap Popularity When Creating Suggested Routes to Avoid Unsafe Roads

Being a paid subscriber, I've been exploring the use of Suggested Routes in my area via the Strava app. Every suggested route from my home location includes a very unsafe, high-speed, high-traffic road with no bike lane or paved shoulder when the option for a safer route nearby exists. If Strava has the ability to "follow most popular" segments when building routes via the website based off heatmap data, why can't Strava incorporate this type of AI to create suggested routes from the app that map to the "most popular" segments? This would likely avoid segments/roads with little or no heatmap activity and keep cyclists off more dangerous routes. In the attached image, suggested routes include the road circled in red EVERY time. The safer route would be in green.A similar suggestion was made here (https://communityhub.strava.com/t5/strava-features-chat/unsafe-routes/m-p/2081), but the logic of my suggestion is a bit different and would be easier to implement, I think, and would be more "

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Тімоті_Перріш
1 year ago

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