Ask & Troubleshoot

My wife and I are both Strava subscribers. I can see her relative effort in activities when I view these activities on the Strava website but I can't for the life of me see this data in the Strava android app, and this is the interface that I use by far the most frequently.Can anyone point me in the right direction? Please don't tell me this is another area where there is a lack of feature parity between the app and the website?

could not create a route, weather it is short or long distant, i am getting an error message which is "Error: Sorry, we couldn’t complete that action. Please try plotting the point again.This can occur when routing across large distances, so try plotting more frequent waypoints that are closer together."

Hi everyone,I’ve been enjoying the "My Year in Sport" feature and taking a closer look at the data it shows for 2024, but I’ve noticed some inconsistencies that are rather confusing, and I’m wondering if anyone else has come across this?For example, in my summary, the total distance for "Ride" is listed as 3,880 km, and for "E-Bike Ride," it’s 1,005 km. However, when I check my Training Log and YTD data, the numbers are 3,885.8 km for "Ride" and 1,005.9 km for "E-Bike Ride." Even when I include the small distance from a few "Velomobile Ride" activities, the total still doesn’t seem to add up to the figure shown in the summary.It gets even more baffling when looking at the overall total distance for all activities in 2024. My Training Calendar summary says 5,741.3 km, "My Year in Sport" says 5,753 km, and the Training Log for All Sports shows 5,728.8 km.What’s odd is that at least for running, everything seems to match up perfectly. So, where’s the trick when it comes to cycling?I’ve at

We’re not too near to our api limits, but do get close sometimes. Our system is only interested in activities or types of Swim, Bike, Run, or Walking. I don’t think I’ve seen anything, but I was wondering if there was a way to stop Strava webhook from sending e.g. Skiing activities/Paddle Boarding. As querying those only wastes our api limits.

I am using strava on my mobile phone to record open water swimming. When saving the activity I get a ridiculous time, although the recorded route is accurate. I can get the correct time by resaving as a run and then again as a swim. However, as soon as I share it defaults to a ridiculous time. Anyone else experienced this issue and can it be fixed?

 Hi,I'm encountering an issue with the Strava API when trying to retrieve activities. Despite following the OAuth flow as per the Getting Started documentation, I consistently receive the following error:{ "message": "Authorization Error", "errors": [ { "resource": "Athlete", "field": "access_token", "code": "invalid" } ]}Here’s what I’ve done so far: Generated an authorization code using the following URL: https://www.strava.com/oauth/authorize?client_id=143540&redirect_uri=http://localhost&response_type=code&scope=activity:read_all Exchanged the authorization code for an access token and refresh token: https://www.strava.com/oauth/token?client_id=143540&client_secret=****&code=****&grant_type=authorization_code Used the access token to fetch activities: https://www.strava.com/api/v3/athlete/activities?access_token=**** However, the access token always returns the "invalid" error. I verified the follow

I've just upgraded the os on my watch (ui 6.0) and now the back button doesn't pause the activity. Is there an upcoming strava patch that will resolve this?

Hi In the webpage, fitness and freshness is retrieved from here https://www.strava.com/fitness/{athlete_id}?range=3months&type=&source=combined What is the equivalent endpoint in the API to retrieve that information?Thanks

Hi,I would like to integrate and display advanced metrics for Subscription users in our application, such as Fitness Score, Relative Effort, Training Log, etc., to provide a fitness summary, send notifications, predictions, and more.However, I couldn’t find a clear endpoint for this in the documentation. It seems like I might need to retrieve all activities, count their relative effort (which appears to be tied to the `suffer_score`), and then manually calculate the values. But I would expect there to be an easier method.Could you please clarify if there is a more straightforward way to achieve this?Thanks for your help.

Hi Strava team, We have  the 999 Athlete limit and have tried contacting support to request to increase it 200k but we didnt get any update for almost 1month now.Is there a separate contact form or method to get this number increased?Thanks.

FINISH TIME IS 1:49 MIN BUT THE PR FOR 50K 1:51 MIN PLEASE SOLVE THE ISSUE

I went hiking the day before my flight and forgot to finish the activity session. Consequently, strava recorded the 12,000 km flight as part of the activity.My issue is that now, whenever I go to that activity to close it, strava crashes. This means that I cannot record new sessions. 😞 Any ideas on how I can solve this? 

Hello, I’m having an issue with the progress chart, it doesn’t update on the chart when I finish my run and upload it. I’ve tried to restart my phone ,log out and log back in, installed the las test version and try everything again, but none of them solve the issue.Could someone help me to fix this issue please 

Hi everyone,I’ve been enjoying the "My Year in Sport" feature and taking a closer look at the data it shows for 2024, but I’ve noticed some inconsistencies that are rather confusing, and I’m wondering if anyone else has come across this?For example, in my summary, the total distance for "Ride" is listed as 3,880 km, and for "E-Bike Ride," it’s 1,005 km. However, when I check my Training Log and YTD data, the numbers are 3,885.8 km for "Ride" and 1,005.9 km for "E-Bike Ride." Even when I include the small distance from a few "Velomobile Ride" activities, the total still doesn’t seem to add up to the figure shown in the summary.It gets even more baffling when looking at the overall total distance for all activities in 2024. My Training Calendar summary says 5,741.3 km, "My Year in Sport" says 5,753 km, and the Training Log for All Sports shows 5,728.8 km.What’s odd is that at least for running, everything seems to match up perfectly. So, where’s the trick when it comes to cycling?I’ve at

Hi! Requesting urgent help in checking why my activities are logged on my profile and showing up on my profile’s weekly data. But my activities are not showing up on my overall progress. I have tried manually creating a new activity but the data created was still not logging it to my overall progress. Attaching here a photo of my Progress and of my weekly mileage. 13kms have not been logged which are two run activities. I have restarted my phone, deleted and redownloaded the strava app, updated the strava app to the latest version and disconnected/reconnected my garmin forerunner 55. Still facing the issue even after attempting these trouble-shooting measures.Please advise on how I may fix this as soon as possible, thank you!

After previous ride my Rapha Festive 500 Challenge had 365km completed(which is correct), after todays additional 56 KM , stats show I completed 340km. My activities are public, nothing hidden. Anyone else experienced this?

This is more of a UI fix, than a feature request.I use a 4K monitor, and often have Strava opened on a website in one of the 4 corners of my large display.When I click on the full screen option on any Map within any activity on Strava, the map goes full screen on my entire 4K display, covering all other windows as well. The expected behaviour is that the Strava Map goes full screen on only that browser window.It is up to the user to maximise the browser to the full 4K size, and then click full screen on Strava, if they want that big size of a map. Strava may wish to add both options, but the default should be for the given window, not the entire display.

Hi, I would like to know if there can be given any estimate on how long you have to be on the waiting list before the Jefit integration with Strava will be activated? Best regards,  Bert Maes 

Feature Request: Allow Users to Remove KudosAs an active Strava user, I'd like to propose adding the ability to remove kudos. This feature would align Strava with standard social media functionality while improving the user experience. Why This Matters1. User Control: Social media platforms universally allow users to control their interactions, including the ability to remove likes or reactions. This control helps users manage their digital footprint and engagement history.2. Error Prevention: Accidental kudos can happen, especially on mobile devices. The ability to undo this action would help maintain meaningful engagement metrics.3. User Experience: While the current "kudos are forever" policy is playful, it may not serve the best interests of users who need to manage their activity history for personal reasons. Implementation SuggestionThe solution could be as simple as allowing users to tap the orange thumbs-up icon again to remove kudos, similar to how likes work on other platform

Hello,On the strava app, my run appears in my activities, but it is not taken into account in the weekly progress graph. I tried turn off my phone, recording a new run activity, the graph is still not updated.Best,

At the time of setting up my api application, I added 1 in Number of athletes allowed to connect and Number of athletes currently connected. How can I change this. As I am trying to use the app its giving me error - Error 401: Limit of connected athletes exceeded.

Is there any way of setting up a challenge - where total miles in the challenge - but cycle miles are only counted as 33% of the total ridden..IE - 30 mile bike ride = 10 miles towards the challengewhere as a 10 mile run = 10 miles..

Hi I have a stages power meter which recorded my power for a ride today on both a Garmin watch and headset. Both recorded 208w average. I had no stops and the Garmin and Strava time was the same, 1:42. However on the Strava app it has logged my ave watts as 181w. 27w lower than both Garmin tools. On the Garmin website it has recorded 199w weighted ave power.  Very confused??

I’ve used Strava with an Apple Watch for several years and it has worked flawlessly, until recently.I use the app to track “Workout” activity while working out with kettlebells. All it needs to do is track heart rate. Because of the way kettlebells move, I flip the watch around so that it’s on the inside of my wrist, and about three inches above where I normally wear it. This worked fine for about the first 18 months that I did it this way. Anytime I would look at the watch face, the app would be active, time accurate, heart rate being tracked, etc. In the last few months, the app seems to shut down during workouts. Many times when I look at the face, the watch hands are showing and the app has disappeared. If I push the watch crown and tap on the app icon, it usually re-appears and picks up where it left off. Sometimes doing this just starts it over from zero. When I look at the data from a workout, there are lengthy periods where heart rate was obviously not being tracked. This does

Hi!I’m trying to reverse engineer the exact split information from the streams data in the Strava API.  It works OK for most cases, but I’ve noticed that there’s often times a discrepancy between the length of the distance/time array and the exact moving time (ie. the `moving_time` field).  In some cases, the streams data is wildly off.For example, all of the streams for one of my activities have length 2316.  But, the moving time for the activity is 2295.  The distance stream ends with a distance 6589.7, but the `distance` field has value 6586.9.  Is there a reason for the discrepancy in streams data? Thanks!