Ask & Troubleshoot

For example, when I add a pair of shoes with the brand Nike and model Vaporfly 3, Strava incorrectly formats it as VaporFly 3, capitalizing the 'f'. This is incorrect; you won't see such writing on Nike's official website or anywhere that mentions this shoe.What's even more amazing is that when I name the model Vaporfly 3 Premium, it doesn't get formatted. But if it's named Vaporfly 3 Volt, it gets incorrectly formatted as VaporFly 3 Volt again. This forces me to name it Vaporfly 3 DV4129-700 (which doesn't get formatted).There are many other similar issues too.

When I added my new Saucony Endorphine Speed 3 to my list of shoes, Strava makes the s lower case. I have tried numerous different tricks to get it to make that letter upper case as it should be, but it always winds up going back to lower case! For example, I tried renaming the shoe Endorphine PSpeed 3. That stays upper case. But when I remove the P the s goes to lower case. When I added a second space before Speed, then it worked. This does not happen with any of my other shoes. It seems as if Strava has a list of shoe names that it tries to match and the Endorphine Speed 3 is typed with a lower case 's' in that list. The double space didn't match anything so it kept my spelling. If this is the case, that is a feature that should be removed. Just use what I type in.

The Strava app on Google Watch 3 isn't very good – I can't set my favourite activity, Mountain Biking, so I have to scroll past about 30 activities to find it each time.Instead, I've used the default Fitbit app (which does add Mountain Biking as a quick select favourite). However, I can't get it to sync with Strava. I've read forums, reinstalled both apps, checked permissions on both apps multiple times etc. Has anyone else had this issue?

My cycling crew and I recently all bought the Garmin 1050 for our mountain biking adventures.  3 of us so far have tried syncing it with Strava to display live segments, and none of us are able to get this working for some reason. I understand there is some sort of “no downhill” policy, but we can’t even get the climbs to work, even after trying to re-create new climb segments to test.  Is there something we are missing?  Neither the “E-Bike” or “E-Mountain” categories seem to work.  Even trying to sync some local road only segments, out of maybe 30 segments, I was only able to get 2 starred segments to show.  So we know its “working”, but there has to be something we’re missing.

Hi Strava Developer Community,I hope this message finds you well. I am currently working on integrating the Strava API into our application and have a few questions regarding the setup and usage of the API.Questions:1. Multiple Applications for Development and Production:Is it possible to create more than one app under the same account, for example, one for development and another for production? If so, what are the steps to set this up, and are there any best practices to follow?2. API Limit Increase for Testing Phase:We need to conduct internal testing with 50-100 users to ensure our integration with the Strava API is functioning correctly. Is it possible to temporarily increase the number of users for this testing phase or you must have already released the application into production?3. Suggestions for App Approval:Are there any specific guidelines or suggestions to increase the likelihood of our app being approved by Strava? Any tips on documentation, implementation, or other best

Details - new IPhone 16 Pro. I do not recall this issue on my previous IPhone...When recording stairclimber activity the clock stops when the screen is locked. I did a bunch of tests and it seems to happen after about 60 seconds, but may pick up after a few minutes for another minute. It’s an indoor activity so it doesn’t (shouldn’t) need GPS. It seems very random. For example, I started the activity and climbed for 15 minutes with my phone in my pocket (on screen lock) and it registered 6 minutes. I have background refresh ON in App settings. App is up to date as far as I can tell: v395.0.0 (r46412)Is there some other setting I’m missing?Thanks in advance,Karl  

I can’t see my rides on the Web (Chrome) for the past few weeks on the personal heatmap, but can see them on the app (Apple 14).

I use a Garmin 1030 to record my rides and they automatically upload to Strava (IOS app).No power meter used so Watts are calculated by Strava algorithm.since recent SW upgrades (both Garmin and Strava, don’t know which is causing problem) power figures are hugely over-reading. Example freewheeling down a long 8% hill power is shown as 158w if I then use ‘adjust elevation’ feature in app the power drops to 6w and total elevation for ride only changes by 8ft on total of around 880ft.Strava iOS app SW rev is ? How do you read this?phone Sw rev 18.1.1Garmin connect rev 5.8.1.3Problem is consistent now for all rides, power always corrects itself when. ‘Adjust elevation’ is used.Any ideas what’s wrong? - Alan 

Hello,I am comparing training plans and looking at the Strava generated plan.  It provides nice detail on the site for the first few weeks but then it just has durations, not distances.  I can tell for sure that the plan is aimed at faster runners or road runners.  I am working on my training calendar and this tool does not help due to these limitations.  Or maybe I am looking in the wrong place? It would also be good to have plans longer than 12 weeks. Thanks!

When obtaining the access token and refresh token for the first time using the code, the validity period of the access token is 6 hours. Within this validity period, both the access token and refresh token remain unchanged upon repeated requests. After the access token expires, the access token changes but the refresh token remains the same. Once the refresh token expires, the access token can no longer be renewed, and it's necessary to obtain a new access token and refresh token using the code again.The question is: What is the validity period of the refresh token, and when will it change upon request?

Strava does not seem to be able to post Backcountry skiing activities-what can be done to fix this?

Hello,Since Sunday, some activities from my app are no longer syncing with Strava. I checked if my token is still active, and I tested it on Postman.I regenerated a new token, but it doesn't work either. I don't understand why it stopped working. Could it have expired, or has the authorization for my app expired? "message": "Authorization Error",    "errors": [        {            "resource": "Athlete",            "field": "access_token",            "code": "invalid"        }    ] Best regards,

Does anyone else have trouble with Apple Watch/health app automatically uploading bike rides to Strava? I record my workouts in the fitness app on my watch, which saves workouts to the Activity/Fitness app. This should sync between Strava and Health. The apps are enabled to talk to each other and automatic uploads are enabled as well. All other workouts (ie walk, run) import automatically no problem. With bike rides (“outdoor cycle”), I have to manually hit the import the ride. Pretty annoying!To troubleshoot, I have disconnected the Strava app from Health/Fitness, deleted the app and redownloaded to my phone and watch. Same thing happens though. Any other activity automatically imports to Strava just fine. But with Bike rides, I have to manually go into Strava on my phone and hit "import". Could this be a bug?

HiI tried to subscribe with the android app, but it redirected me to chrome browser which appears to have now created a new strava account (with my subscription) under my gmail address, which is not my longstanding accountI’m trying to refund the subscription (with little success) but I also realise that means I wont be able to get the discount that was offered last week.  what should I do?

It came to my attention recently that Strava has created a blanket restriction on posting any form of hyperlink to their platform without any notification to the users posting the link. Similarly, club pages can no longer have a website associated with them and past links shared have been removed without notice. You cannot even link to Strava’s own ecosystem on a Strava post.I created a support ticket requesting information on this glaring issue and was directed to a community post the cites “harmful spam” despite no evidence of such spam occurring. Attempts to follow-up with these concerns have received no response with Support only closing my tickets without notice.To add insult to injury I’ve noticed that we can no longer copy/paste any text from anywhere in Strava on mobile. Inquiries into the reasoning behind this have been similarly ignored.If user safety is the concern then it seems odd that email notifications still contain links as the scrubbing occurs at a step after the post

Recently changed my running watch and now summary data does not show HR stats. Permissions are correctly enabled. I don't want to see Power I'd like to see HR data back again. Any suggestions. Thanks 

Is there a way to mark a Hike or Walk as a Race, so that time spent taking breaks is included in stats? Last year I completed the Mammutmarsch, which is a 100km walk and something I would consider a “race”.I would like my activity to better represent the actual time it took us to complete it, as well as the km/h and pace and everything else.

Is there anyway to add pets to an exercise!? I’d love to add my dog who trains with me everyday. Even if it was like the gear/shoes! 🐶🙏

I have a Samsung Watch with Strava on it, I am not using my phone when running. First, I had no subscription and only showed avg time/km. Now, I have only current speed/km. But, now I can't measure if I am still on schedule for average during my run. I have bought subscription to see both, but this is not possible? Thank you in advance.

The simplest way to clean-up segment leaderboard

Hi all,This is not the usual issue of iFit not syncing at all with Strava, as mine syncs most of the time.I am set up so that every time I complete a ride on my NordicTrack studio bike, iFit shares the workout with Strava, but every now and then I will do a ride and it will not sync, no matter what I try.This afternoon I completed two workouts and even though they are both showing on the. iFit calendar, only the first has migrated across to Strava. It will be working fine for another week or so, then will happen again.It happened a few times last year which I wasn’t too fussed about, but I use Strava as my main workout diary and decided to exercise every day in January. Everything migrated across without issue until January 12th, where Strava thinks I had a rest day, whereas today is actually day 18 of exercise.I know it’s not the end of the world, but rather frustrating all the same and I’m hoping if it’s a known issue, there might be an easy fix, outside of rebooting and reinstalling

 There’s an icon for Alpine skiing, but it doesn’t work.  Uphill distance in the chairlift is included (!!) so speed is completely skewed.  Also, non-sensical segments, perhaps from summer hiking or mountain biking (?) are included in stats.  The alpine skiing icon should be removed from the list of sports that Strava “supports” until this is fixed!  The stats make absolutely no sense for downhill skiing and they are extremely misleading until you use another app to see your real stats and then figure out what the problem is with Strava.  

Anyone else having issues with the strava app on the iPhone? I did a run this morning. Struggled to load it via the Garmin watch. I can’t see any fresh feed updates since yesterday. I know friends have done an activity. But I can’t see them. This is the same for when I log on online too. Rather frustrating. I’ve logged out. Logged in. Deleted the app. Re installed the app. And also turned the phone off and on. Still the same. 

Under activities there is no option for ski. Also map types there is no winter map. Any advice?

Strava stopped sync’ing activities from the Suunto app. I know it has been asked a few times before, but I have tried all provided solution, such as deleting and re-installing Strava, disconnecting and reconnecting Strava, but not worked. Also I am sync’ing from Suunto to other apps and that is working, so it’s definitely on the Strava end of things. It also used to work until a couple days ago, when it up and stopped working. Please advise on how to resolve.