Ask & Troubleshoot

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I haven’t found an easy way to upload to Strava a session that was recorded in TrainingPeaks. Is there an integration planned in your roadmap?Many thanks

Now I’ve got a button that links back to my profile in the top right - a second button that I didn’t need.

Hello all,I’m trying to retrieve personal record for 10Km run, 21km run for bike and so on. But it seems there is no endpoint for that ? Someone has found something ? Best regards,Valentin 

Is there any way of setting up a challenge - where total miles in the challenge - but cycle miles are only counted as 33% of the total ridden..IE - 30 mile bike ride = 10 miles towards the challengewhere as a 10 mile run = 10 miles.. The owner of the challenge could weight all activities however they wanted. For exampleSwimming - 10xRunning - 1xCycling - 0.33xHiking - 1.5x Then the winner would be the one with most “miles” (points) at the end of the challenge  

Just wondering why I can't find the January Run 200K & 300K Challenges? 

Hello, my progress is not updating, is there a way to fix this? It works on the website though Thank you  

How on earth does this work? I have a Galaxy Fit 3 and Samsung Galaxy A55. I understand that you toggle on Strava as a synced service through Samsung Health. The watch and phone are synced fine. I’ve given Strava and Samsung Health all permissions, including physical activity and sensors. What shows in the Strava app when they are successfully synced? In the settings bit, I can click two different things. One - ‘Connect an app or device’ with a little watch icon. And two -Manage apps and devices’. The first opens a screen of different watches available, and I select Samsung. It then says ‘visit our support page to connect’ and has a orange ‘get started’ button at the bottom. When clicked, it’s a support post about connecting it - all of which I have done. When I press back, it briefly flashes up with ‘error connecting your device’. The wheel spins in the top right corner of the Strava app too. What do I need to do from within the Strava app to sync and connect? 

Why my Strava iPhone and my Apple Watch apps work independently is a mystery to me. Perhaps Strava could take a lesson from All Trails where the phone and watch apps sync nicely!

I just got back from a ride and feel very frustrated. I started the app when I started my ride and, for some unknown reason, the app only recorded about a third of my ride! ☹️ I did not knowingly pause the ride at any time. The ride shows that I started and ended in the same place, which makes sense, because that’s what I did, but if I had accidentally paused the app at some point, then I would’ve had to accidentally restart it too!I really don’t wanna pay the subscription fee if this keeps happening. This isn’t the first time that I wasn’t able to satisfactorily record my ride! I do take a lot of pictures when I’m riding, so perhaps I stopped it from recording accidentally, but I’m not opening the Strava app when I’m using my camera. If anyone can help me to make sense of this, I’d really appreciate it!Here is my ride: https://strava.app.link/hBxQTB5NYPbAs I pointed out, I rode three times as far as the ride shows!

On a specific segment my previous PR was 3:07min, dropped to 2:30min today and registered as my new PR on that segment however the leaderboard for the segment still shows my old PR.. Any ideas? Seems broken..  

A couple of feature requests:- Would love to be able to filter my activity feed to only show certain types of activities. Like maybe I'm interested in people's runs but I don't really care to see their daily walk/bike commutes?- Same on the post side: if I could automatically post certain types but keep others private (unless I decide to post later.)- The dream would be if I could choose to mute certain types of activities from particular people. Like maybe I like seeing when my dad takes a walk every few days. But that friend whose watch auto-posts their every step? No so much. But maybe I don't want to mute that person because I do actually want to see their runs. Just not their 30-second walk to the corner store.Thanks! 😄K p.s. I'm in Canada, not Indonesia. Not sure what's with my location. haha

I tried installing/uninstalling the app multiple times, logging out and in , turning phone and watch on an off, but the run doesn’t show up on the app. It shows imported from the Health app but somehow doesn’t appear on the Activities page. Manual Gtx file uploads are highly inaccurate. Thanks 

UPDATE: aannddd all of a sudden it’s back. 🤨 My apologies for the confusion! Some recent changes took place and it appears that Virtual Ride (and other Virtual activities) have been removed. I used this for indoor spin bike rides and could manually enter my distance and time. Am I just missing something? Where did it go? Can we get it back?

I have my apple watch health app synced with my Strava and have never had any issues uploading activities until today. I see the activity and it shows that it has uploaded successfully to Strava but then it just never shows up on my activity feed. Is anyone else experiencing this or know of a fix?

Lately, I have a problem with showing rides on the dashboard page. When I load the ride it appears normally during activities. The next time I see only the rides of my friends on the dashboard page. Mine aren't here. On the Training - My activities page, all my rides are normally visible. What's wrong with the Dashboard page?I have an annual subscription.Thank you

Strava used to only calculated my actual moving time for runs and rides (unless marked as a race). I’ve noticed the last few weeks/months that it’s now doing my total time and not eliminating stand still time. Please help! This feature was nice for trail runs so I didn’t need to stop/start my watch every time we stop for pictures etc. Thank you.

Hello Strava developer community!I'm developing an early-stage MVP for a fitness application that aims to enhance users' longevity through personalized workout programs. We're currently building on Replit and want to integrate with Strava's API.Our current situation:We have a basic working prototype, but we don't yet have a live URL since we're developing on Replit and haven’t deployed yet Successfully implemented single-user OAuth flow Need multi-user access to test with a small group (friends & family - less than 50 people)I'm working on the API Program Submission Form but facing a few challenges:No official company yet No dedicated support URL yet Early development phase without public-facing website (currently on Replit)Has anyone been in a similar situation during early development? How did you handle the submission process? Any tips for completing the form requirements while still in the MVP phase?Any guidance would be greatly appreciated, particularly around best practices f

When I first set up a few months back I had no issues with the sync between pixel watch and Strava. I then got a new phone and nothing syncs. All the permissions are turned on and I've tried a different way by using Fitbit to sync to Strava - still nothing. Any help would be appreciated as I've been paying for a few months now and not been able to use it! 

I’ve been trying to record my indoor pickleball round robin play, but every time Strava says it detected no activity. What’s going wrong? I have successfully recorded my spin class workouts as well as my weight training workouts and yoga, so indoor activities work. Does it record outdoor pickleball? As it’s December, I’m not going to be playing outdoors in New England for another six months to be able to test that out. I would like to record my indoor pickleball activities. How can I do it with Strava? Choosing the activity on my Apple Watch doesn’t work for the above reasons. 

It is currently possibly to view the relative effort scores of other premium subscribers on the website, activity by activity. However, I very rarely use the website (and suspect the same is true for many other users) so, despite my wife and I being premium subscribers for over a year now, we didn't even know this was even possible until yesterday. My idea is simply to make this functionality available on the android / iOS app as well, so that a greater proportion of users will be aware of it and able to easily make use of it.

Please use your email address associated with your organization.This is the problem please provide me some details about this problem abd bot to solve it.

Hello, I just bought the strava premium 9 days ago but for some cash related issues, I have to get refund. I just opened a ticket, sent necessary informations and screenshots. But there is no reply to me. I have 14 days for the refund, as I know. Could you help me please, thanks.

I can't find the January swim challenge, are they coming it in 2025?

I have been a subscriber for quite a while, and this is the first time I am seeing this issue where a ride segment that I created some 3-odd years ago had its name changed. For some reason it's now named after some local folding bike club. How does something like this happen and can I please get my named segment back? It's a fairly busy segment, and I and many others have been using it for years. It went from a name with some meaning of the local area to one now named after a folding bike club with the word “sprint” added to it…it’s an almost 2-mile-long segment…What’s going on???