Ask & Troubleshoot

Hi, I was interested in trying out a free trial of Strava but I’ve been charged £54.99, I tried cancelling and now I have no premium access and charged the full amount Can someone please help me with this? 

So here’s where I got to -created a new push subscription successfully and got a subscription Id back tested my endpoint to ensure it can process test POST messages ok, and has logging in place to show if it gets called I login as a user and authorize the app with the scope activity:read_all,read,read_all,profile:read_all, and verified that the context with the access token also includes those scopes Now I go to strava and change or create a new activity, but nothing gets sent to my webhook if I deauthorize the app from the settings/my apps page, I see the post getting send successfully to my endpoint with the right Id in for my user, and telling me the athlete has deauthorised. Wondering why I’m not getting any of the activity updates.   My app that the client logs in with works fine and I can query all activities and profile data with the supplied access token.  The Strava developer page for my API shows I have 1 user connected, as expected.One strange thing I notice is the strava my

Hello Community,I’m reaching out to address some user interface issues I've been encountering recently and to seek advice or potential solutions from fellow users and the development team.Here are the key problems I've noticed:Navigation Confusion: The layout of the navigation menu has become cluttered, making it difficult to quickly find frequently used features. An intuitive and streamlined menu could greatly enhance usability.Inconsistent Button Functionality: Some buttons do not respond as expected or have inconsistent behavior across different sections of the app. This inconsistency can be confusing and frustrating, particularly when performing routine tasks.Display Errors: Occasionally, certain elements do not load correctly or are displayed improperly. This includes overlapping text, distorted images, and misaligned content, which detracts from the overall user experience.Accessibility Issues: There are some accessibility features that seem to be lacking or not functioning as in

When I get kudos the notification indicator in the iOS app tells me I've got 3 kudos, but when I go into notifications there will be just the one. Likewise when it says I've got 5 kudos, there may only be 2. Anyone else getting this issue?

Hi, I am working for a trail running event organization and I would like to know if it would be possible to create a route from a GPX directly with the API, specifying waypoints in the body. It would allow to generate the iframe to show the route with 3D flyover on their website for each race by just importing the gpx in their website admin dashboard.The important point is that all of their waypoints and gpx files are stored in their database so it would allow to not spend time on strava route creation each year for their multiple races as they would only recreate something that they have already done.Thank you for fatmap integration by the way!

Hi,I forgot the e-mail account which is associated to my account: https://www.strava.com/athletes/10116982When I try to login to my usual e-mail accounts I set up new accounts. Can you locate the e-mail address to my account? Best regardsFriderike   

Strava browser web view is archaic and hasn’t changed in 10 years or more!Does Strava have any plans to update this view and make it match the more modern Android app data display? How do I make heart data always display in web view? Mousing over the graph below the map in webview is the only way to obtain certain data, such as the current BPM or the starting/ending minimum heights.  However, the resolution is poor, with a spacing between data points of about 15 seconds.  This is unacceptable. 4. When mousing in webview, it is difficult to control the mouse in small increments.  Should be able to use the cursor keys to move left/right in 1 second increments. Splits should show average and max BPM, if available. Webview shows the moving time and pace but not the average speed. “Elevation” should be changed to “elevation gained”, otherwise people might confuse the number with max elevation.

Hi there! I have a JustGiving fundraising page and I’ve connected my Strava app, but it does not show on my page. It says “paused” then it says to “manage Strava settings”, so I do so, and select the activities I want to show and then each time it “failed to save settings”. I’ve even tried to disconnect and reconnect Strava but nothing helps.  any help is appreciated as I’m training for a half marathon and would love for my Strava to be connected!

If an activity’s visibility is set to “Followers”, when I mention an user, who is not a follower, do they get an information that they got mentioned? I suppose: yes.But does this overrule the activity visibility setting for this mentioned user as well? I suppose: no So, these users get notificated, but cannot see the activity, right?

Hi, I have an app synchronized with the Strava API, where I search for athletes' activities done on Strava and save them in my database. However, some people are connected, but the synchronization is not done.I would like to know if there is any way to check which athletes are synchronized on the Strava side. Is there an API where I can do this search?Thanks.

When I try to get all the activities of the currently authenticated user, I have no problem with the vanilla endpoint with no parameters, iehttps://www.strava.com/api/v3/athlete/activitiesreturns a list of 30 of the authenticated athlete’s activities. However, if I try to use any of the parameters noted in the documentation, such ashttps://www.strava.com/api/v3/athlete/activities?page=1then I receive the following error:HTTPError: 403 Client Error: Forbidden for url: https://www.strava.com/api/v3/athlete/activities What am I doing wrong here? I am using the requests library in python, if that is helpful.

I have an Application API (old version, athletes not limited) used in our system to build Running Challenge in my company. For now, Strava API apply Number of athletes allowed to connect: 999 but my company over 2500 staffs. Many people cannot link to their Strava account.I've completed the form STRAVA API PROGRAM SUBMISSION FORM already. Hope Strava Developer Admin can see and approve my request. Our Running Challenge is opening for registration and starting soon. Please help. Client ID: 90924

I have just started a training plan and I'm trying to view it so I know what runs to expect or even just to see if what run I have to do tomorrow when said plan is meant to start? I did the way it tells you to online but every time I click training log it sends me straight onto the app on some random users page and says other athletes training logs aren't available? Any ideas 

My son is unable to access since yesterday. Before was everytime regular.Email is correct.Pw evan, but was changed more than once, with your procedure. But when I go to digit, is written : try again later. But it is from ine day that is going.What can I do?We try acess from PC/apple/ mobile 

I am going to cycle 350 kilometres in a route that is 500 kilometres. I will cycle 70 km and 30 km in a car, another 70 on the bike and 30 in a car and so on. Can I get this on strava in one ride or do i need to upload each 70 km?

Strava is displaying a far more slower average speed than it actually is. On a 5km 32 minutes run it shows an average speed of 6.2 km/hr. This should be 9.4 km/hr

I am trying to integrate with the Strava API, but I found that my cycling activities recorded with my mobile have splits and only one long lap. However running activities recorded with my Sunnto watch have automatic laps and splits, and the laps I indicate for circuits workouts in my watch come as laps and  no splits. Is there any place where we can see the expected structured for activity types? When I check with API Docs I only find one example of activity type data. But, how to cover all possible outputs?  

Why has my heatmap and the global heatmap suddenly disappeared from my mobile device?

I’m trying to find out if it is possible to correct a route you have made in the computer but failed to follow exactly due for example temorary roadworks. Or you inadvertently turned into the wrong street and had to back up. How can you remove those ‘tails’ from your route after the route was saved in strava? 

Hi Strava community!On my account, it is possible to manually export a GPX file of an activity (not a route, an activity). This GPX file can then be imported in another app (specific for biking stats for example).Is there a way to do it programmatically? On the API documentation, I saw that there is an endpoint to extract GPX for a route but not for an activity.I've understood how to get the list of activities I am looking for from the public API and their ids, but is there a way to get the GPX file from a specific activity?I also haven't found parameters to filter the activity list we can get from the GET activity endpoind (to search for ride activities only for example). This is available using the desktop app.Is there a way to do this? Thank you for your answers.

Hey, it would be great to have optional data labels (with a checkbox to turn it on/off) on weekly / monthly summaries chart on main profile page. Sth like this: What do you think? Also, why cannot I submit my swim as a "race"? All the best to you!

Looks like the API is not returning YTD totals for athletes yet. Has anyone else run into this?[ytd_ride_totals] => stdClass Object        (            [count] => 0            [distance] => 0            [moving_time] => 0            [elapsed_time] => 0            [elevation_gain] => 0        )    [ytd_run_totals] => stdClass Object        (            [count] => 0            [distance] => 0            [moving_time] => 0            [elapsed_time] => 0            [elevation_gain] => 0        )    [ytd_swim_totals] => stdClass Object        (            [count] => 0            [distance] => 0            [moving_time] => 0            [elapsed_time] => 0            [elevation_gain] => 0        ) 

Hey Guys, a few days ago, I created a new passwort and have logged out from the strava app. When I logged in again, my account was empty and all the activities from the last years were gone. I requested the strava support but nobody answered or helped me. Do anyone tell me what to do or how long does it take, that strava support answer and help me? 

Is there a way to set a group challenge to have members walk 1 mile everyday for a month?This is what Google is showing me:Access the Group Challenge feature: Go to the "Groups" tab on the Strava app.  Set the Challenge Goal: Select "Distance" as the goal type.  Define the Daily Distance: Set the daily distance to 1 mile.  Choose the Duration: Set the challenge to last for a month.  Invite Group Members: Add your friends or colleagues to the group challenge. The problem with this is that I cannot figure out how to set a “daily distance.”  When I’m selecting the distance, and putting in “1 mile” it’s making it seem like 1 mile is the total goal rather than a daily goal

Is it possible to have an open entry when entering the swim distance on the Strava app rather than the constant scroll in 25 yard/meter increments? The web version allows for manual entry and having that option in the app would be awesome!