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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2280 Topics
T
Tess256Hub Starter
asked in Strava Features Chat
Notifications not showing / app freezing

For days now I can't see my notifications because the page is constantly loading, this is all I ever see! I have uninstalled the app, switched my phone on / off, logged in/ out and nothing seems to help. The app is constantly freezing as well.it's so frustrating I expect better when paying for a subscription service!  

65
Scout
Community Manager
1 year ago
A
AndySHub Starter
asked in Strava Features Chat
IOS17 Create a Route and Crop Route Bug and Create a Segment

Seem to get a “Mapbox GL not supported by browser” error now that I have moved across to IOS17. Is this an error on my part or a bug from the Apple update not allowing Strava to work?

94
nstelemark
1 year ago
cy-linder
Superuser
cy-linderSuperuser
asked in Strava Features Chat
Different data on total kilometers

I just noticed in my profile that today I made the 6,000 km in the year. BOOM!! When I switched to the dashboard view, I noticed that my annual goal only shows 5,948 km. What is true now? (Sorry for the German screenshots)

537
C
1 year ago
D
DavideHub Starter
asked in Strava Features Chat
Segnalazione attività / Activity reporting

Buonasera, nell'ultimo periodo mi è capitato più di una volta di provare a segnalare attività sospette poiché palesemente svolte, anche se parzialmente,in auto. Mi compare però un messaggio in cui mi si dice che ' non posseggo i permessi per segnalare l'attività.' Sapreste dirmi come mai? Grazie TRANSLATION:  Good evening, in the last period it has happened to me more than once to try to report suspicious activities because they were clearly carried out, even if partially, by car. However, a message appears telling me that 'I do not have permission to report the activity.' Could you tell me why? Thank you

21
Scout
Community Manager
1 year ago
G
goalassoHub Rookie
asked in Developers & API
How to Get A List of Segments for Athlete within start/end Dates.

Good Day,I can not figure out how to get a list of Segments that an athlete has ridden. I can get the list of Activities in a given time period using the below. But, how do I then see if those Activities contain a certain segment? I can't figure out where/how to link an activity to a segment or link a segment to an activity or just search for a segment across an athlete's activities within a start/end date. https://www.strava.com/api/v3/athlete/activities?access_token=xxxxxxx&per_page=1&page=1&before=1704067200&after=1672531199The goal is that I want to see if an athlete has ever ridden a segment within a specified start/end date.  So,  " Did Bobby ride Segment A between StartDate and EndDate". Any guidance is greatly appreciated,Goalasso 

214
Jan_Mantau
Superuser
1 year ago
P
pbrett1992Hub Starter
asked in Developers & API
CORS Error

I am unable to update the scope to activity:read of my Application as there seems to be a CORS error when the when a new auth token and refresh token are requested!  Any help would be appreciated!

22
G
1 year ago
S
shauryaHub Rookie
asked in Strava Features Chat
Manipulated GPX files for KOM cheating

Hello riders 😀 !There's a suspicious rider cheating his way to KOM's by mainpulating gpx files & editing them through 3rd party or web to change his segment time for the KOMs.here are my points to back up my claim.1> Riders taken back to back 9 koms with in 13 days on climbs ranging 3-12% average gradient, no recovery , no rest between high intensity efforts & no structural training is there.2> No use of any sensors , no clipless shoes only flat sports shoes are used,the pictures never match the time of the ride & expressions never justify the high intensity efforts.3> On analysing gpx files through web, riders data never matches with other riders data on the leader board, the online gpx tool exports gpx reports as PDF for everyone who's on the leaderboard but his report comes as a PHP file.4> Rider has  an obsession with being at number 1 one the board and almost every ride is a KOM ride. On flagging rider becomes aggressive because there are

116
S
1 year ago
SiroFits
SiroFitsHub Rookie
asked in Strava Features Chat
Strava not updating my stats

After riding for 3 days for a solo ride of 800km I finally combined the 3 rides into one using the Fit Files Combine tool before uploading to Strava. To my disappointment the ride never got added to my club leaderboard. I let that slide but now it is still not counting as my longest ride yet. My longest ride is still at 525 km which is definitely 3 years ago. Here is the ride that won't count as a longest ride https://www.strava.com/activities/10086632519I need help to make these work.

261
Scout
Community Manager
1 year ago
T
tylergreen159Hub Starter
asked in Developers & API
Group Challenges

I am currently doing a group distance charity and tracking through strava - i've allowed workouts to be apart of the challenge, however they don't take any distance off, how can we change this or calculate to distance

11
Scout
Community Manager
1 year ago
M
MarkWilsonHub Starter
asked in Strava Features Chat
Saving Routes to a Club

I would like to be able to save Routes to a Club, so that we have a 'library' of routes that Club members use - I have my own routes, and other club members have theirs too, but it would be very good to be able to select some of them and share to a club, eg for a club ride, or just as a reference for good local rides. Is this facility available? 

194
D
1 year ago
R
Rince137Hub Starter
asked in Developers & API
ExploreSegment response could provide more information

I am trying to build something around `athlete_count` and `star_count` based on the top segments returned here: https://developers.strava.com/docs/reference/#api-models-ExplorerSegmentWith the API limits, even for one of these explore responses I'd need to make 10 additional calls to get the `counts` and would run into the 200 calls limit immediately.Is there any other way to get these counts? Could they be added to the model?

11
SkippyVasquez
Community Manager
1 year ago
A
adosHub Starter
asked in Developers & API
Does "explore segments" only retrieve *my* segments?

I'm trying to use the API to discover local cycle routes to try out. I'm trying with a GET request on "explore segments":https://developers.strava.com/docs/reference/#api-Segments-exploreSegmentsBut it always returns an empty segments array []Here's a sample query (enclosing roughly the entire UK in the bounds):https://www.strava.com/api/v3/segments/explore?bounds=[50,-6,60,2]&activity_type=riding&min_cat=4&max_cat=1 Am I wrong to expect data back? I've only just signed up to Strava so I have no data of my own yet - does "explore segments" not return "public" data? Thanks,A

751
SkippyVasquez
Community Manager
1 year ago
M
marcvanderHub Rookie
asked in Developers & API
Using Strava iOS or Android app for 0auth from a web app

Hello, I have developed a web app. It requires people to connect with Strava. The current flow is the following: when the users click on "Connect with Strava", I redirect them to https://www.strava.com/oauth/authorize with all the query parameters. It works fine on mobile and desktop browsers. I'm now looking to implement another flow when users are using my web app on their mobile phone. I want to open the Strava app instead of the Strava web version when the user has the Strava app installed. For this, I'm following the guidelines here: https://developers.strava.com/docs/authentication/ On iOS, I redirect the users to strava://oauth/mobile/authorize (with the exact same query parameters than my current working flow with the Strava web version). It properly opens the Strava app on the iOS device, but right after (approx. 1 second), it redirects the user back to the redirect_uri (which is my web app) without letting him give his consent.  Could this be caused becaus

221
SkippyVasquez
Community Manager
1 year ago
A
anbarbosaHub Rookie
asked in Developers & API
Receiving a 404 error while trying to use the Export GPX endpoint

I am trying to utilize the Export GPX endpoint for a feature in a mobile application. However I am running into a 404 error when I actually go to use the endpoint. I know that this endpoint requires a read_all scope for private parameters which I already included in my webform urlscope=activity:read_all,profile:read_all,read_all This is how I have my exportGPX endpoint set up as well..https://www.strava.com/api/v3/routes/{route_id}/export_gpx Am I missing anything? 

87
A
1 year ago
A
ArtyomHub Rookie
posted in Strava Features Chat
Edit button on "My Activities" page

The menu accessible through edit button on "My Activities" page is missing the new activity types like Tennis for example.

01
Scout
Community Manager
1 year ago
X
xkowekxHub Rookie
asked in Strava Features Chat
Default bike for "Indoor Cycling"

I marked my bike for "Virtual Ride" and I thought that ALL indoor cycling will be matched with a bike I choosed but it's not. I have to correct used bike every time manually after. Not everyone using Zwift to record training indoors. I just ride with wahoo bolt connected to my smarttrainer and that's all. You should add "Indoor Cycling" in "Default Sports".

1171
Scout
Community Manager
1 year ago
H
helenjerry87Hub Starter
asked in Strava Features Chat
Logging time on manual activities

Question for the group: when I add a manual activity, I enter the time I did it but on my feed it shows as an hour earlier. Does anyone know why this is and how to fix it?

662
H
1 year ago
D
davidmeilandHub Rookie
posted in Strava Features Chat
Elevation gain issue

I recently used Strava (iPhone app) on a backpacking trip. The trip was a combination of trails and backcountry routes, all of it in steep terrain, over several days. On a couple of the backcountry routes, the elevation gain shown for the day was wayyyy off. The most extreme example is a day on which I know we started at about 3500 feet, climbed up over a saddle at about 5500 feet, then descended back to about 3500 feet. There's a little give and take and I think the elevation gain for the day was around 2200 feet or so. Strava shows 7500 feet of gain that day. That's wildly inaccurate. If I look at the activity in the app, there's an orange bar called "view analysis" and if I go there I find a graph of elevation that shows the ~2200 feet of gain very straightforwardly. I cannot reconcile this with the 7500 foot figure. The website version does not have the analysis feature, for whatever reason.Anyone have any insight into how this works and what might be going on?

696
D
1 year ago
N
noellaurentHub Starter
asked in Strava Features Chat
Very slow strava app

I am experiencing a very slow strava app on my android. Everything takes very long to upload. Both wifi and 4g. I tries to re install the app without success. I am not using a vpn... 

141
Scout
Community Manager
1 year ago
R
RDYHub Rookie
asked in Strava Features Chat
Editing / duplicating existing routes & adding new manual points disables saving

It's been this way for at least 5 days now ... wtf is going on?Maybe it's since the new 'enhanced' waypoints launched.  How or why this would happen or would be thought a good idea is beyond me.  But for me, routing is now almost completely useless.  This compounds the already broken segments on routes.

51
Scout
Community Manager
1 year ago
B
BobBaymanHub Starter
asked in Strava Features Chat
Splitting an event

Can I record several sections of a run as one event? I am planning to run to the train station, pause Strava, jump on a train, get off the train, start Strava again, run to another station, etc. Can I do this as a single event?

41
Scout
Community Manager
1 year ago
K
kubejHub Starter
asked in Developers & API
Strava oauth username null

Hi guys, playing around with strava api and authorization using next.auth. I found out, that my account has username equal 'null' (e.g. curl -G https://www.strava.com/api/v3/athlete). Is it normal?

61
Jan_Mantau
Superuser
1 year ago
S
sonny4Hub Rookie
asked in Strava Features Chat
Route detail page doesn't show which Segments are starred anymore

It seems that the Route detail page (when you click on a Route under your Strava > My Routes) has changed recently, and doesn't display which segments are starred. You need to click a Segment to star or unstar. This worked just fine in the "old" (much better) version. Which is a BIG anoyance to me.With the old page, I could plan a Route, and then easily star Segments right on the page. Those starred Segments were then pulled over to my Garmin Edge. The new page makes this way more difficult. I would need to click on each Segment separatelly, and there are dozens of them.Futhermore, on the "old" (miles better) page, when you put your mouse over a Segment, it displayed where it is on the map. This feature is gone.Please, bring back the previous very good Route detail page.

526
D
1 year ago
K
KodltiHub Rookie
asked in Strava Features Chat
Incorrect Avg Power data by e-bike rides

I think AVG POWER on Strava by my e-bike rides is not correct (today 276 W; October 23 with heart belt 259 W) - it is too high and incorrect. When I am riding on non e-bikes, my AVG POWER is 130-170 W, I am not able to make 276 W or 259 W... It seems the avg power by e-bikes does not have correction by el. engine and batery? 

32
K
1 year ago
C
CrapahuteurHub Starter
asked in Strava Features Chat
Affichage Pourcentage lors apres un run.

Bonjour Pouvez-vous créer svp, une fonction "" pourcentage actif "" ainsi on verrait, en analysant les données Strava quelle était le pourcentage des pentes lorsqu on déplace le curseur sur la trace du parcours réalisé 

01
Bryant
Community Manager
1 year ago

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