Ask & Troubleshoot

Hello,Since Sunday, some activities from my app are no longer syncing with Strava. I checked if my token is still active, and I tested it on Postman.I regenerated a new token, but it doesn't work either. I don't understand why it stopped working. Could it have expired, or has the authorization for my app expired? "message": "Authorization Error",    "errors": [        {            "resource": "Athlete",            "field": "access_token",            "code": "invalid"        }    ] Best regards,

Does anyone else have trouble with Apple Watch/health app automatically uploading bike rides to Strava? I record my workouts in the fitness app on my watch, which saves workouts to the Activity/Fitness app. This should sync between Strava and Health. The apps are enabled to talk to each other and automatic uploads are enabled as well. All other workouts (ie walk, run) import automatically no problem. With bike rides (“outdoor cycle”), I have to manually hit the import the ride. Pretty annoying!To troubleshoot, I have disconnected the Strava app from Health/Fitness, deleted the app and redownloaded to my phone and watch. Same thing happens though. Any other activity automatically imports to Strava just fine. But with Bike rides, I have to manually go into Strava on my phone and hit "import". Could this be a bug?

HiI tried to subscribe with the android app, but it redirected me to chrome browser which appears to have now created a new strava account (with my subscription) under my gmail address, which is not my longstanding accountI’m trying to refund the subscription (with little success) but I also realise that means I wont be able to get the discount that was offered last week.  what should I do?

It came to my attention recently that Strava has created a blanket restriction on posting any form of hyperlink to their platform without any notification to the users posting the link. Similarly, club pages can no longer have a website associated with them and past links shared have been removed without notice. You cannot even link to Strava’s own ecosystem on a Strava post.I created a support ticket requesting information on this glaring issue and was directed to a community post the cites “harmful spam” despite no evidence of such spam occurring. Attempts to follow-up with these concerns have received no response with Support only closing my tickets without notice.To add insult to injury I’ve noticed that we can no longer copy/paste any text from anywhere in Strava on mobile. Inquiries into the reasoning behind this have been similarly ignored.If user safety is the concern then it seems odd that email notifications still contain links as the scrubbing occurs at a step after the post

Recently changed my running watch and now summary data does not show HR stats. Permissions are correctly enabled. I don't want to see Power I'd like to see HR data back again. Any suggestions. Thanks 

Is there a way to mark a Hike or Walk as a Race, so that time spent taking breaks is included in stats? Last year I completed the Mammutmarsch, which is a 100km walk and something I would consider a “race”.I would like my activity to better represent the actual time it took us to complete it, as well as the km/h and pace and everything else.

Is there anyway to add pets to an exercise!? I’d love to add my dog who trains with me everyday. Even if it was like the gear/shoes! 🐶🙏

I have a Samsung Watch with Strava on it, I am not using my phone when running. First, I had no subscription and only showed avg time/km. Now, I have only current speed/km. But, now I can't measure if I am still on schedule for average during my run. I have bought subscription to see both, but this is not possible? Thank you in advance.

The simplest way to clean-up segment leaderboard

Hi all,This is not the usual issue of iFit not syncing at all with Strava, as mine syncs most of the time.I am set up so that every time I complete a ride on my NordicTrack studio bike, iFit shares the workout with Strava, but every now and then I will do a ride and it will not sync, no matter what I try.This afternoon I completed two workouts and even though they are both showing on the. iFit calendar, only the first has migrated across to Strava. It will be working fine for another week or so, then will happen again.It happened a few times last year which I wasn’t too fussed about, but I use Strava as my main workout diary and decided to exercise every day in January. Everything migrated across without issue until January 12th, where Strava thinks I had a rest day, whereas today is actually day 18 of exercise.I know it’s not the end of the world, but rather frustrating all the same and I’m hoping if it’s a known issue, there might be an easy fix, outside of rebooting and reinstalling

 There’s an icon for Alpine skiing, but it doesn’t work.  Uphill distance in the chairlift is included (!!) so speed is completely skewed.  Also, non-sensical segments, perhaps from summer hiking or mountain biking (?) are included in stats.  The alpine skiing icon should be removed from the list of sports that Strava “supports” until this is fixed!  The stats make absolutely no sense for downhill skiing and they are extremely misleading until you use another app to see your real stats and then figure out what the problem is with Strava.  

Anyone else having issues with the strava app on the iPhone? I did a run this morning. Struggled to load it via the Garmin watch. I can’t see any fresh feed updates since yesterday. I know friends have done an activity. But I can’t see them. This is the same for when I log on online too. Rather frustrating. I’ve logged out. Logged in. Deleted the app. Re installed the app. And also turned the phone off and on. Still the same. 

Under activities there is no option for ski. Also map types there is no winter map. Any advice?

When searching your activities on the mobile app, search results are returned in non-chronological order. When I do interval workouts, I will leave a note in the "private notes" section stating the type of interval I did. When I go to "My Activities", before executing a search the activities are listed in chronological order. Once a search is executed, say for "intervals" I get back all of the proper results, but the order of them is all over the place. I believe they should still be in chronological order. Thank you! Also the little auto save statement for this text box should probably be in my local time. Its not. Just saying.

Strava stopped sync’ing activities from the Suunto app. I know it has been asked a few times before, but I have tried all provided solution, such as deleting and re-installing Strava, disconnecting and reconnecting Strava, but not worked. Also I am sync’ing from Suunto to other apps and that is working, so it’s definitely on the Strava end of things. It also used to work until a couple days ago, when it up and stopped working. Please advise on how to resolve.

Why Strava stoped syncing with Bryton and Suunto? How can I fix it? Reinstalling and reconnecting doesn't help.

Is there any way to set an annual cycling distance target which does not include the virtual kilometres (in my case from Zwift)?  I like to track my outside distance, not the amount of spinning I do in my cellar, but can’t seem to separate the two.  Surely a basic requirement?

I am trying to create a training plan for my next (first!) marathon, that takes place in Copenhagen May 11th.But it seems like I can only create a plan for 12 weeks….!! Does anyone know if that is the only option for a marathon plan? It would be really nice if Strava could provide a plan for a longer period, e.g. 16 or 20 weeks. It seems really odd that everyone should be able to train to a marathon in 12 weeks, regardless your age, fitness level, weight etc.

This is a workout I’ve just done. 1 hour of weights, 10 minute run, 10 minute row, 50 minutes exercise bike. The x-axis is meaningless. It should be time based, not distance based. 

I am building a personal project to consolidate all my location data, and so am building an API consumer to fetch all my activities and their time/latlng streams. I am over-engineering in case friends want to use it (and because it’s fun).It seems I could paginate explicitly with page or date-based with before. I see in the forum history, here, that there was a period when page didn’t work, but that it’s now reliable. Aesthetically, I prefer the date-based “cursor” approach.Is there any guidance on which is preferred and/or future-proof?

Hallo.Het probleem is nog steeds niet opgelost. De kaart knippert nog en ziet nog af en toe zwart . Das wel jammer 

I am very lucky and grateful to live in a state with so many mountain bike trails available. I recently started volunteering for a bike oriented group in my state and went to an event they put on here in Michigan. My husband and I helped close the event at the end of the day and just that part involved lots of work. I don't know that many people actually realize how much work goes on before, during and after for sports related events whether they be free or pay for. So many people volunteer their time and energy into creating these events. Also a great deal of time goes into trail maintenance for things like daily use all the way to pay for events. In general this work is completed by volunteers. It seems like it would be worth trying to give these people the opportunity to get recognized for their time volunteering. It's not for bragging, in my opinion, it would be for well deserved recognition and appreciation by those who get to enjoy the fruits of their labor.

Hi, I recently learnt from my wife that Strava shows the following pop-up which allows her to quickly edit her latest activity, which is a feature I've been longing for for ages, as I've multiple bikes that I need to update my every single activity to ensure I chose the right one.However, this pop-up is not showing for me. We're both using iOS, though she's using iOS17 while I'm using iOS18. I don't think that matters though. I can't seem to find any setting in Strava for this though, nor find any feature announcement from Strava on this. Can anyone shed any light on this? Thanks in advance! 

I noticed when an image is uploaded to an activity via the Edit Activity, that it doesn’t trigger an Update webhook event - is this behaviour expected? Could it be enhanced to include it?

Hi All,I normally run with a friend who doesn’t take their phone/watch so after we run I use the ‘Add Others’ function when viewing the run summary so they can add the run to their profile.Recently the ‘Add Others’ function has disappeared and I don’t know how to get it back.Has anyone else experienced this? And if so can you please guide me on how to add the feature back?