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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2116 Topics
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mdrobel_ahammedHub Starter
asked in Developers & API
Email missing in the athlete profile.

I called Strava API to connect the athlete with my app, I need some required information about the athlete. Email is the first priority of them, but I can't see the email of the athlete. I already tried with the all of scope but still I don't see the email. How can I get the email of the athlete?

21
M
1 year ago
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justingiffardHub Rookie
asked in Developers & API
Access goal progress and challenge progress from API

Im looking for a way to access goals (ie Profile > Progess > Goals) and challenge (ie Groups > Challenges) progress from the API (for example lets say a monthly running goal of 100KM is set up then I can see okay 56.2/100 KM done or whatever or for the September Running challenge it can tell me also 56.2/100KM done) Is there a way to access this? I don't see it in documentation.To be clear I just want to read the details of the challenges that the user has setup or signed up for not modify anything and not see challenges from anyone else

51
J
1 year ago
A
AlenCROHub Starter
asked in Developers & API
Wrong data uploaded

I noticed that strava is uploading different data then i have on my watch or on my bike. Is that normal ? I guess its not. Regards,Alen 

22
A
1 year ago
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Patrick_4109Hub Rookie
posted in Strava Features Chat
Weekly effort

Hi,My weekly effort in my free version of Strava (on the pc it doesn't work, on the android phone it works fine) doesn't work anymore.For each of my sporttypes the count is zero but i already ran 33 km and made a lot of bike km does???? Is this new???Gr. Patrick

17
P
1 year ago
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ksbakpakrHub Starter
asked in Strava Features Chat
timeframe for actives synched upon joining a club

If you join a club, does it synch/show your activities from that point forward, or does it add your activities from the last week and perhaps adjust last week's leader board?

01
K
1 year ago
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toweliechaosHub Rookie
asked in Strava Features Chat
Choose default activity type from full list

I only use Strava for Kayaking. I can edit any activity to be kayaking. However, my only choice for a default type is running or cycling. Why is this? Why can I not choose from the same list as the activity list? I do not want to have to go and manually every single edit activity after I've done it. Please implement this feature which should be pretty straightforward from a coding perspective. I've also noticed that even though I edit the title of the activity on my Xoss app, this is ignored by Strava and defaults to 'Morning Ride/Run'.

43
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1 year ago
zecanard
Superuser
zecanardSuperuser
asked in Strava Features Chat
Incorrect Timestamps for Photos Uploaded via Website

In the Strava app (for iOS, at least), tapping on a photo from the Home Feed or from inside an activity opens a dedicated Photos View that you can scroll through vertically. In that view, every photo shows the time it was taken right below it. The problem is Strava reads the wrong metadata field for this timestamp.I do some quick, light editing on my photos before exporting them to my desktop, then uploading them to Strava. As a result, every photo I take during my hikes gets uploaded with a timestamp around 11 p.m. or midnight on Strava.It looks to me like Strava reads the File Modification Date/Time field, rather than Create Date, or Date/Time Original, or even Modify Date, all three of which are usually identical (and all three of which are available in my exported/uploaded photos). So Strava needs to change the priority of the fields it reads as the timestamp.As far as I can tell, photos uploaded from the app show the correct timestamp, even if they were edited prior to upload.Here

13
zecanard
Superuser
1 year ago
R
rickyh-wHub Starter
asked in Strava Features Chat
Leaderboard reporting

Hi, I have a team challenge which starts tomorrow (1st Sept) but I notice the leaderboard presents/refreshes weekly. Firstly, if I want to take a snapshot of week 1 will I have to manually capture each individual activity or is there a way to pull this? Secondly, can't I just add when the challenge is from and to so that its a constant leaderboard rather than changing? 

26
R
1 year ago
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dkcHub Rookie
asked in Strava Features Chat
Show resting or stops on a ride (activity)

I am interested in analysing my stops post ride. I would like to see where I rested on an activity (this affects your efficiency percentage on long rides such as Audaxes, i.e. ride time vs rest time) This can be where the stop was more than 1 minute no power or cadence registered speed below 3km per hour (in case of a wandering GPS) Ideally this would show in a table (similar to the existing Laps table) showing the rest start time (time of day and ride time) rest time the end time for each extended stop Even better if you could show these as locations on the activity map Many thanks for reading and hopefully upvoting this idea.

22
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1 year ago
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Ed1Hub Starter
asked in Strava Features Chat
Kudos

Is there a way to tap the whole activity and give kudos instead of tapping the tiny little icon? I think many people would benefit from double tapping the whole activity, instead of having to tap the tiny little thumbs up. This is because I often miss it and end up at the map or in the activity instead of giving kudos. Any solutions?

301
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1 year ago
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Sk4467Hub Starter
asked in Strava Features Chat
Mountain biking goals not updating correctly

In the goals/progress area, my progress toward a mountain biking goal does not appear to update correctly.   It shows progress based on my miles completed several months ago vs miles completed to date.

01
S
1 year ago
J
JHN_KHub Starter
asked in Strava Features Chat
Why is graph of Tempo different on phone and computer?

The graph of my Tempo when running seems to be different on my phone or on the computer.I put them in Excel with WebPlotDigitizer and they are somewhat similar, bot not really. How can this be?      

01
J
1 year ago
A
AnkushHub Starter
asked in Strava Features Chat
Seeking info diet & workouts

I am from Pune - India running, cycling with reasonable distance majorly at weekends. I would like to get information about the diet, workouts to improve stamina and lower down the heart rate. Currently while running it goes up to 170-180. Please suggest. Thanks.

01
A
1 year ago
jiverach
jiverachHub Starter
asked in Strava Features Chat
New map type: Support the Voice

What: A new Strava map type that any user can use, "Support the Voice" or similar nameBlack-Yellow-Red as per the colours of the Aboriginal flag in AustraliaWhy: On 14-Oct Australia votes in a referendum too grant first nations people a 'Voice to Parliament' which will include a change to our constitution to officially recognised 60,000 years of history and culture, compared to as it currently stands, only recognising 200-odd years of colonial ruleThis is a chance for our great nation to take a huge leap for the better of all. But the referendum is at high risk of failing. It needs all of the support and awareness we can musterThank you for listening and for your support

02
jiverach
1 year ago
K
KJ21_2Hub Rookie
asked in Strava Features Chat
Erroneous notification

I received a notification "Nice Climb!" the other evening, for 280 feet of climbing, but there was no activity that would/should have generated this. I was sitting on the couch. Really oddly, the logged heart rate is dangerously high for sitting on the couch, average of 128, when my resting heart rate is high 40's. It almost seems like I received a notification that belonged to someone else. Is this a thing?

17
K
1 year ago
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FederspielHub Starter
asked in Strava Features Chat
search by named gear

I'd like to be able to search my cycling activities by one of my named bikes. In other words, I'd like "named bike" to be a search filter.

31
F
1 year ago
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estengerHub Rookie
asked in Developers & API
Cannot create app - Something went wrong error message

I'm trying to onboard to start using the Strava API for personal use and I'm stuck at literally step 1.Reading the documentation here, it says:Any registered Strava user can obtain an access_token by first creating an application at https://www.strava.com/settings/api.This page does not work. I see the header for My API Application, then right below it an error message that reads Something went wrong. I've attached a screenshot below. This is super discouraging that step one of onboarding doesn't work for the API.

23
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1 year ago
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tochinetHub Starter
asked in Strava Features Chat
Strava volume lower than other apps in Android

I would like to increase the volume of the Strava notifications I get while running : for some weird reason, they are sensibly weaker than other notifications/vocal messages I get from other applications (like Garmin for example). I checked the settings, it doesn't look like there is any place I can increase those. I tried a few other apps (Adidas Running, Runmaster, etc., ) and they all are about the same volume, except Strava. The music is dimmed the same way like for the others, but the volume is about the same as the music, so it's difficult to understand the messages (like when a segment is started). Any way to improve that ?

81
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1 year ago
Q
QP88_2Hub Rookie
asked in Strava Features Chat
Feature Suggestion: Route Categorization for Enhanced Organization

I have a suggestion that I believe could enhance the user experience on Strava by allowing us to categorize routes. The idea is to introduce a feature that enables users to group their routes into customizable categories, such as "Texas," "Mountain Trails," "City Scapes," or any other personalized category name. This feature would provide several benefits:Enhanced Organization: Users could easily find and access specific routes based on their interests or locations, making it simpler to plan their activities.Efficient Navigation: Categorizing routes would make navigation through personal collections more efficient, especially for users with a large number of saved routes.Community Engagement: The ability to share categorized routes with friends or within a group could foster a sense of community and promote route exploration.I believe that implementing this feature could further enrich the Strava experience and cater to users who have diverse preferences and interests. I look forward t

52
Q
1 year ago
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Db64_2Hub Rookie
posted in Strava Features Chat
Stop misusing the metric system

You misue the metric system and I want you to correct your user interface language. Example Check out this post on Strava from The Strava Club. https://strava.app.link/pMyMogGuKCb In above:k = 1000, m = metre. Don't break the metric system. You should write 1 km, 5 km, 20 km. Lower case k is not short for kilometre.

02
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1 year ago
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kos_houseHub Rookie
asked in Developers & API
ultramarathon creation *with driveable aidstation POI'S

I've created a route, now i need to find where roads, that vehicles can legally drive on, will intersect with the route.  and have those points be able to be clearly transferred to apple/google maps so aid station workers can simply drive to said points, setup an aid station and wait for the runners to show up.

04
K
1 year ago
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LucasdemapHub Starter
asked in Developers & API
time in data stream not starting at 0

My app does not handle the datastreams well if time does not start at 0. Some activities of other users have this issue. I have not been able to get this on one of my own activities.How can i replicate this in an activity to test and handle the error this causes? I have a phone and a Wahoo Bolt to test with.Thanks,Lucas

01
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1 year ago
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ddrewHub Starter
asked in Developers & API
Who can I contact about data requests for academic research into building a running training model

I am a post-grad student, studying for a Masters in Data Science.I am working on a project using machine learning tools to analyse individuals' historical training and race fit / gpx / tcx data, and to identify successful training patterns and strategies.This analysis would then be used to build and train a model to enable any runner to create their own training program, entirely personalised to their running history.At the moment, I am limited to accessing data from people that have provided it to me directly. Is there anyone at Strava that can be contacted for this sort of request?Thanks!

11
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1 year ago
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SozFozHub Starter
asked in Developers & API
"View a Subscription" instructions for webhook do not work. Return 403 Error.

Hi.Ive set up a Strava API webhook, but need to change the callback URL where webhook events are sent. To do this I want to...Find the subscription ID of my existing webhookDelete the existing webhookCreate a new webhook Ive been trying to follow the instructions here to complete step 1.https://developers.strava.com/docs/webhooks/#view-a-subscriptionIve been making a GET request tohttps://www.strava.com/api/v3/push_subscriptions?client_id=89977&client_secret=MYCLIENTSECRET However this returns<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd"><HTML><HEAD>    <META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1">    <TITLE>ERROR: The request could not be satisfied</TITLE></HEAD><BODY>    <H1>403 ERROR<

141
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1 year ago
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meilanHub Starter
asked in Developers & API
App authorization to upload Fit to Strava.

Users upload Fit to Strava through App authorization.The result returned by Strava told me that it was successful, but some users reported that no exercise data was uploaded to the Strava platform. What is the reason for this situation?

31
M
1 year ago

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