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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2073 Topics
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giarfa_mylimeHub Starter
asked in Developers & API
Add new gear

Hello everyone,I'm writing on behalf of an Italian bike brand.I know from Giant bikes ios app you can directly add your bike to Strava gears.I haven't found a way to manage (add/remove) gears using public v3 apis, you can only read gears.Is there a way to access those kind of apis? Must we setup a partnership between Strava and the brand?

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1 year ago
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Bastille76Hub Starter
asked in Strava Features Chat
Tracking a running challenge over a month

Hi,I work for a charity, and we are running a challenge in September. I have set up a club and expect to have approx 100 people. As this runs from 1-30 September, is there any way to calculate the distance travelled by everyone in the club over this time? I see the leaderboard runs weekly, but is there any platform, upgrade or addon that would allow me to automatically track the group for a month, rather than doing this manually weekly? Thanks, Diane

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1 year ago
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nicvasHub Starter
asked in Strava Features Chat
ride loaded but is not showing up under my activity. i notice the elapsed ride time is 169 hours whi

  

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1 year ago
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JBenedictHub Rookie
asked in Strava Features Chat
Segments for over 75 years of age

I am over 75 but in Strava the oldest age group is 75 and over which includes folk who have not put in their DoB. Strava defaults this to 1900 so they become over 75.

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1 year ago
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zwinslettHub Rookie
asked in Developers & API
Questions about weather data in the API.

Can anyone tell me if there are plans to add weather information besides temperature to the activities API? I know Strava's front-end displays basic weather information like feels-like and precipitation about the time an activity took place but that doesn't make its way to the API in any way I can tell.It also seems like the "average_temp" field does not show up consistently in the API. Is there a reason for this? I suspected it was older activities that did not have the data, but I cannot identify rhyme or reason why some have it and others do not.Thanks!

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1 year ago
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Strava
Tyler11Strava
asked in Developers & API
Athlete Capacity is 99 - this is far too low and I'm extremely concerned

Hi there,I have just had my submission approved for the Strava Developer program. In the e-mail, it included that I now have rate limits that are higher than they previously were, which is great. However, it included that my "athlete capacity" is now only 99 - whereas previously it was unlimited for all API applications.I already have 96 athletes connected - you can see how many you have once approved. This limit of 99 is far too low and I am extremely concerned. It reads as though my application, among many others, has/have just been broken for new users. I have a bunch of questions: What happens if I reach the 99 athlete limit and another tries to connect? What is the error message so that this can elegantly be handled?How am I supposed to deauthorize an athlete? My application is a visualization app which has very few concurrent users. However, it may have many connected athletes as they will connect, use the application, and likely forget about it. This seems like an obvi

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Strava
1 year ago
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benjrouHub Rookie
asked in Developers & API
Subscription webhook error 403

Hello,When i try to view or edit the subscription webhook of my app i have a 403 error 403 ERRORThe request could not be satisfied.Bad request. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.Generated by cloudfront (CloudFront) Request ID: 4cwuvOFIyTkqtHY2tqelKD6UZqOHYK6VEM0cBvNFwAghFuRrlUcYHA== 

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1 year ago
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LyonhartHub Rookie
asked in Strava Features Chat
How can I compare my own segment results?

Hi all is there a way to review a segment PB time against other rides I have done over that segment. Trying to find out where I am gaining and losing time over a specific segment. 

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1 year ago
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RubyStarHub Rookie
asked in Developers & API
“Relative Effort” Why does this metric ‘dumb down’ on anything other than cycle or run?

Today I did 2 hrs weights and cardio, logged activity with HRM and Wahoo app. Result posted to Strava, Time 2:05hrs, av.HR 130, max.HR 155, calories 1513.Yesterday Zwift cycle. Result posted to Strava, Time 1:25hrs, av.HR 145, max 162, calories 713.Relative Effort yesterday 135, fitness +2, stronger effort than usual, right at the top of the red zone.Relative Effort today 3, and right at the bottom in the pale blue zone?Seriously?? I sweated and put in just as much today as yesterday but you ‘dumb down’ on weights and don’t count it for “effort”. Your metric is surely wrong?

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1 year ago
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ilja_booij_joinHub Starter
asked in Developers & API
Getting "Internal Server Error" when doing upload

Hi,I'm trying to upload activities to Strava. I've made sure the user I'm doing it with has the right permissions (`activity:write`). When I perform the uploaded, using a gzipped tcx file as content, I get a 500 Internal Server from the Strava API.The body just contains:500 Internal Server ErrorIf you are the administrator of this website, then please read this web application's log file and/or the web server's log file to find out what went wrong.Has anybody seen this before (and been able to fix it)?Cheers,Ilja

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1 year ago
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DennisParkerHub Rookie
asked in Developers & API
Oauth token 404 response

I am setting up oAuth flow in postman and all works ok until it calls the token URL at which point it fails with a 404 as per the below. If anyone has some ideas on this help would be much appreciated: ▶POST https://www.strava.com/api/v3/token 137 ms▶Network▶Request HeadersContent-Type: application/x-www-form-urlencodedAuthorization: Basic MTEyOTM1OmIyOTUxMjZiYmIwYTBkZThkNzVjNDdkYWMwZDc3NDJkYTI1ZWIzZDY=User-Agent: PostmanRuntime/7.32.3Accept: */*Cache-Control: no-cachePostman-Token: 5338b39b-26c7-4e29-8522-37083712d01dHost: www.strava.comAccept-Encoding: gzip, deflate, brConnection: keep-aliveContent-Length: 133Cookie: _strava4_session=oi9vk4mpurrq5ere7c9msr25p75menc6▶Request Body grant_type: "authorization_code" code: "e2632985384fd78ff6d482d42fedb3cfcb20cf7d" redirect_uri: "https://oauth.pstmn.io/v1/callback"▶Response HeadersContent-Type: application/json; charset=utf-8Transfer-Encodin

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1 year ago
Julia_Davis
Julia_DavisHub Rookie
asked in Strava Features Chat
Gear mileage doesn't update with retroactive activity assignments

If I assign different shoes to an activity after it's already uploaded, I don't see a change in that shoe's total mileage from the Gear page. I see the same issue whether I update the gear from the iOS app, or the web app. Anyone else seeing this problem? (iOS v321.0.0 (r39013))

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Julia_Davis
1 year ago
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Alex9Hub Starter
asked in Strava Features Chat
Average Pace

Hello Ive been a Strava user for a number of years, and have always used the average pace function - my average pace across total distance run - to track my runs i seem to have automatically been given a preview subscription and now, when I run, I can only see average split pace per km rather than average pace across total distance  please can somebody tell me how I can go back to seeing the previous stat whilst running  thanks alex

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1 year ago
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overxxHub Rookie
asked in Strava Features Chat
Customizing splits

Does anyone know if I can define the size of the splits? By default I can chose between 1km or 1mi, but it would be nice to really define other distances.Even better, it would be awesome to define time splits instead of distance one. That would allow, for instance, to train 1 min splits for fartlek series

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1 year ago
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EmmajaneHub Starter
asked in Strava Features Chat
External links

Is it OK to link to a YouTube video (in this case a yoga instructional video) in the description of my strava activity and post it to my followers?

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1 year ago
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RachyMazHub Rookie
asked in Strava Features Chat
Heatmap - is there an issue?

Hi there, I am currently unable to access my heatmap - is there an issue at the moment for anyone else?

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1 year ago
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pete_sim1Hub Starter
asked in Developers & API
can ignore

Couldn't delete, but edited comment. Can ignore, thanks.

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1 year ago
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irayuuuutiHub Starter
asked in Strava Features Chat
Activity is not uploading to strava

I recorded my 8 Km run via Strava app on iwatch series 8 this afternoon and the activity wasn't uploading to strava.Please help. 

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1 year ago
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gulluwingHub Starter
asked in Strava Features Chat
rides without equipment

Hello guys,    I use strava to record my mtb rides but I discovered that some of them do not rest the equipment (bicycle) so I do not have a correct calculation of kilometers for bears and consequently even Probikegarage can not display a correct mileage.    I don't know how to filter the rides that they are without equipment and how to add the correct equipment to them.    Also being numerous rides to be corrected are not like making the change by group and not one by one

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1 year ago
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William1Hub Starter
asked in Strava Features Chat
Average and actual speed

For several weeks, strava has been displaying my current speed and above my average speed during my activities. Someone knows how to reset the average speed ?

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1 year ago
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lukrHub Rookie
asked in Developers & API
How to get app listed

Hello all,I've made an app using the Strava API where you can create unique prints using your activities. I would like to get it listed here: https://www.strava.com/apps/printsDoes anyone know who I should contact?Happy riding!Luk

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1 year ago
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Emma6181Hub Starter
asked in Strava Features Chat
Swimming map

Why when I swim in the sea, does it not put a map on my activity. Sometimes it does, other times it doesn’t. I have gps and my phone is alway with me too

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1 year ago
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marcbHub Rookie
asked in Strava Features Chat
Dark Mode !!

It's 2022 and most apps have Dark Mode nowadays. I know, it's weird to use Strava when not working out... But looking at the segments the night before to plan out the next run is a thing. Please make us literally lose less sleep when doing this, or when recording an activity in the evening. This has consistently been the top request on reddit.com/r/strava Thanks

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1 year ago
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norunnersHub Starter
asked in Developers & API
Authorization Error When Attempting to Create Kudos with Strava API v3

Hello Strava Community Hub,I am currently working with the Strava API v3, attempting to automate kudos creation for specific activity IDs using a valid access token. Despite the token having all necessary scoped permissions, I continually receive a `401 Unauthorized` error with the message `"Authorization Error"`. The access token is valid and not expired.### Error Details:```{"message":"Authorization Error","errors":[]}```### Steps to Verify Access Token:1. Checked that the access token is set correctly in my application.2. Verified that the access token is not expired.3. Confirmed that the token has all necessary scoped permissions for writing (required for creating kudos).### Reproduction Steps:If you would like to reproduce this error, please follow these steps (replace `<redacted>` with your actual valid access token):```sh% curl -X POST https://www.strava.com/api/v3/activities/9646819174/kudos -H "Authorization: Bearer <redacted>"```After executing this command, the r

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1 year ago
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JadeHub Rookie
asked in Strava Features Chat
How to enter distances in metres on the Android app?

I'm using an indoor rower and want to enter the number of metres I've done in 10 minutes. I add a manual activity, choose "rowing", but the distance only gives me the option for miles or km. If I use km it only goes to one decimal place, which is no good if I've done 2053m. It's fine on the desktop version (I can do miles, km, metres or yards), but is it possible to do it on the app?

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1 year ago

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