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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2280 Topics
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mruscoeHub Starter
asked in Strava Features Chat
Manual input of training impulse

Is it possible to manually input training impulse on the Freshness and Fitness page? Power meter wasn't working on a recent ride, so no entry was made on this Strava page. A significant uptick in fitness would have occurred if the data had been registered. So my fitness curve is not reflective of actual fitness. On Training Peaks, data can be manually inputted such that it adjusts fitness based on your estimates. Even if not totally accurate, it seems better than a curve which doesn't move at all based on the lack of data. Thanks.

221
Jane
Community Manager
1 year ago
T
tmikuHub Starter
asked in Developers & API
How to keep client secret secure in public app?

I'm working on a browser-based app using the Strava API that I hope to eventually make publicly available. Originally, I was planning on having all of the communication take place in Javascript in the user's browser. However, since the POST that exchanges the auth code for an access token requires the client secret, so far I have needed to hard-code my client secret in the browser-side JS.This doesn't seem secure, but I'm not sure what the easiest method to secure it is. My first thought was to host a separate API to retrieve access tokens. Once the browser gets an auth code back from Strava, it sends it to the API, and the API talks to Strava to exchange the code for a token, and then sends the token back to the browser.This seems a little convoluted, and even more so if I would need to implement TLS on my new API to secure that communication channel. Is there another recommended way to keep my client secret secure?

141
V
1 year ago
P
paloskarHub Rookie
asked in Developers & API
Athletes currently connected - but lost in app's db

I have a few "Currently connected athletes".The problem is that they got deleted in my app's database. Meaning that I'm not able to access their refresh token or short lived access token, even though I have their permission.Is there a way to retrieve or regenerate their refresh token?So that I can create their profiles in my db again.Second option is having them "create a user" again in my app.Thanks for any suggestion!

62
V
1 year ago
johantiger
johantigerHub Rookie
asked in Developers & API
How long time for developers to answer

Hey, I submitted a question through email to the developers inbox 3 weeks ago and still no answer. Does anyone know what kind of response time I should prepare for? And, if someone on the developers team at Strava reads this, it is regarding ticket #6141Thanks,Johan

50
johantiger
1 year ago
D
DmitriiHub Rookie
asked in Developers & API
API /clubs/{id}/activities Issue. 2 people have same name and first surname letter.

Hello. I created a dashboard. I'm using API /clubs/{id}/activities .All is good, but i can't separate two people because they have same name and surname start with same letter. Therefore i got an issue. Pavel S. - it's a two different people.Could you add any id, guid or something else for separate two persons near with firstname?

43
lopey66
1 year ago
E
ET1Hub Starter
asked in Strava Features Chat
Strava Features

As a Strava user for over 10 years and several as a subscriber member; it is truly disappointing to continue to use the app and find Strava has removed access to every possible feature to those whom are not a subscriber! Sad that an app that many use to better their health by monitoring their activities and search for motivation to improve; you only find disappointment that every feature is a must subscription driven! Did you ever think of young students who are staring out a sport and they cannot afford a subscription. Strava has millions of paying subscribers sad you are so money hungry! 

101
Scout
Community Manager
1 year ago
C
cleanhatHub Starter
asked in Strava Features Chat
Moving time and elapsed time not correct

The last three times I have run using Strava it has incorrectly had my moving time less that half the time of my run. For example this morning I ran 12.3km in 1 hour 11 minutes (without stopping) yet my moving time is listed as 29 minutes.As a result my average pace is completely wrong and all segments are wrong.It is correctly tracking the distance I have covered so don't see how this could be a gps issue? Also I have used RunKeeper simultaneously, which has worked fine. I am having to delete my Strava activity and port from RunKeeper.Any idea what is causing this? I have been using Strava with no problems with my phone for a long time so don't understand why it has started doing this?

17911
Scout
Community Manager
1 year ago
R
richard_h20Hub Starter
asked in Strava Features Chat
I would like to have public strava challange with pulic leader board. How I do it ?

I would like to start Jan - Dec public challange. How I set it up ? Thanks for support. Best. Richard

11
Scout
Community Manager
1 year ago
lopey66
lopey66Hub Explorer
asked in Developers & API
Color UTF8 Emoji

Something I noticed some time back has been emoji changing from color to shadow/black & white. below is some code I have used in my web applications to enable color emoji to appear as we expect them, like country flags.<link rel="preconnect" href="https://fonts.gstatic.com" crossorigin><link rel="stylesheet" href="https://fonts.googleapis.com/icon?family=Noto+Color+Emoji"><style>@font-face {font-family:Noto Color Emoji;unicode-range:U+1F1E6-1F1FF;}</style>

70
lopey66
1 year ago
C
cmenschelHub Rookie
asked in Developers & API
Upload activity with name that contains utf8 characters like an emoji

I am trying to upload an activity via the API with a custom name that contains special utf8 characters like an emoji. It seems that this is blocked by the API. Once I try that the whole activity won't be processed - but I don't get an API error back. or is something wrong on my side? I am using a standard multipart/form-data upload in Swift

92
lopey66
1 year ago
F
FizzlepieHub Rookie
asked in Developers & API
Invalid Authorization Code After 1 Use

I was trying to develop my code (in Python) to gather my club's data for a data science course project. The issue I have is that I'm learning that once I run the request using the authorization code one time, the second time won't work. Even if I get my access and refresh token, running the code in the main will end up running the function to use the authorization code so it'll become invalid and the code won't run. How do I solve this?Here is a picture to show what I mean: 

398
L
1 year ago
W
weiyanHub Starter
asked in Developers & API
redirected after authentication,code loss

oauth/callback/strava&state=ba59db78-5afc-4e45-bdf3-9f4b3ecbf1ed

10
W
1 year ago
F
fietsicamanHub Starter
asked in Developers & API
Data analysis app

I have developed a webapp ride analysis using advanced ECP-ExRec models. ECP = Extended Critical Power, ExRec = Acute anaerobic Exhaustion and Recovery.In this stand-alone app, the athlete browses for and uploads his data file in .fit formatI would like to integrate it into Strava as an authorized app. Is it possible to read the full content of a strava data file, such as timestamp, hr, power, alt, cad, etc...?To get an idea of the webapp https://glitch.typhooncycling.me 

381
Jan_Mantau
Superuser
1 year ago
W
witkHub Rookie
asked in Developers & API
[Strava API] - Get components of an equipment (Bike)

Hi all, It's possible via API obtain the components of a determinate equipement? In API Reference we can obtain component info by:GET /gear/{id}but it does not return components info 😓:{ "id" : "b1231", "primary" : false, "resource_state" : 3, "distance" : 388206, "brand_name" : "BMC", "model_name" : "Teammachine", "frame_type" : 3, "description" : "My Bike." }

115
W
1 year ago
H
hbarn19174Hub Starter
asked in Developers & API
Using the "explore segments" function

I'm using Python to return the "explore segments" query and would like to know how the top-10 segments are chosen.For example, in the Developers Playground it says that the GET explore segments, "returns the top 10 segments matching a specified query". How is "top-10" defined? Is it using the most popular segments in the geography boundary to search or some other designation?How can I view all and not just the top-10 segments?Also am I able to search for a segment using the detail that gets returned in the query instead i.e., distance, avg. grade, elevation gain, etc.? The query is very limited when just being able to search based on "the latitude and longitude for two points describing a rectangular boundary" and the "activity type" especially when I'm searching for a run segment so the climbing category is not relevant.Thanks!

72
M
1 year ago
M
meilanHub Starter
asked in Developers & API
Rate Limit Increase

HelloI have applied for API limit rate for 3 weeks, but there has been no feedback. Now it has caused a lot of user complaints. Please review and respond as soon as possibleThanks

20
M
1 year ago
J
JamieGHub Starter
asked in Strava Features Chat
Hide an address

I'm not sure which API/Mapping service that Strava is currently using, but it is impossible for me to use the privacy feature to hide my home address.I live in Bahrain and the address system here is messy, so identifying an exact address is pretty difficult. Previously I could hide an address using GPS coordinates but that doesn't seem to work any more either.Anyone else facing these issues or have a better solution for me? I'm not really interested in hiding the start/end of all my activities as I don't really care when I start away from home.

322
F
1 year ago
P
pwilczynskiHub Rookie
asked in Strava Features Chat
Bug with infinite fitness

When filtering for "all time" the fitness graph seems to bug out  

02
P
1 year ago
R
redartHub Starter
asked in Strava Features Chat
Blue shaded circle around my location

Hi all,Can anyone help me get rid if the blue shaded circle?.  It happens every time I create a route and allow Strava to access my location. Makes the underlying map difficult to see.Thanks.

24
A
1 year ago
D
DvdcasteloHub Starter
asked in Developers & API
aposentar um componente com data retroativa / retire a component with a retroactive date

Como contornar quando esquecer de aposentar um componente em uma determinada data e já tiver feito várias atividades posterior a data de aposentar o componente? TRANSLATION: How to get around when you forget to retire a component on a certain date and you have already carried out several activities after the component's retirement date?

01
Scout
Community Manager
1 year ago
C
conorcarletonHub Starter
asked in Strava Features Chat
strava not updating stats

After riding 670km in one go over the weekend, the 'my longest ride' feature of strava has not updated. How can i fix this?

81
Scout
Community Manager
1 year ago
zbatman
zbatmanHub Rookie
asked in Strava Features Chat
Side by Side Comparison missing Virtual rides?

I Zwift a lot, even during warmer months. I like the controlled environment and training aspect of it all. I noticed when viewing another athlete in Strava, the "Side by Side Comparison" does not reflect this (very real and full of blood, sweat, and tears) data for the last 4 weeks (maybe all year/all time).Actually, it appears there is no way to merge Virtual Rides or even display Virtual Rides for last 4 weeks, even on "My Stats" on my profile page. The top of my profile page has a large font "Last 4 Weeks 6 Total Activities", but "My Stats" and "Side by Side Comparison" has "Last 4 Weeks Activities / Week 2" 

123
R
1 year ago
J
JaspHub Starter
asked in Strava Features Chat
Global heatmap

If I log into STRAVA and look at the global heatmap, I just get a blank page. Can anybody tell me what I need to do to see the global heatmap?

01
Scout
Community Manager
1 year ago
dantsai
dantsaiHub Climber
asked in Strava Features Chat
[bug] iOS Elevation metric truncated on "You" page

On one of my weeks in the "You" Progress view, the Elevation metric is truncated (it shows "1,654..." instead of "1,654 ft")This doesn't happen on any other data points that I can find. Just a random thought, I wonder if it's related to the duration being exactly "2hr" (with no minutes to display). That's the only unique thing about this data point that isn't true of the other weeks that I can see.Anyway, hope you can fix this, thanks.

01
Scout
Community Manager
1 year ago
C
Camille1986Hub Starter
asked in Strava Features Chat
Training interrupted by phone restart

My phone turned off while I was record activity. After turning on the phone (I do not have a SIM card in it), incorrect date was displayed (31st February 2022). When I turned it back on, Strava showed the time with "-". After recording activity and correcting the date and time on my phone, the workout was saved, but I can't find it anywhere. Is it possible that due to an incorrect date, the training was not included at all? Where can I find it? 

41
Jane
Community Manager
1 year ago

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