Ask & Troubleshoot

I am using a Samsung Galaxy watch 6 and for the last 2 activities I did, both running, the map is not showing. Both activities are done outside and surely has a clear GPS signal and I have always been in the same route for previous activities recorded and posted in Strava. I can’t identify the issue. Can you help me?

Every ride shows “Type of Ride” as “Commute” by default.  How do I turn that off? None of my rides are “Commute”

Would it be possible to introduce a time filter to heatmaps so that trails that fall out of favour fade out?I live in an area surrounded by forests and use the heatmap facility extensively to find new routes to run / cycle off the main fire trails. However, due to forestry work over recent months and years and the inaccessibility of some routes due to tree growth, this has become an increasingly unreliable way to plan a run - routes that were popular can now no-longer be navigated.I would propose at least a 12-month rolling filter (a bit like the rolling 90-days for local legend) to ensure that all seasons are captured.

I earned a Trophy yesterday. That Trophy shows in my cabinet on my profile. But didn’t / doesn’t show against the activity where I earned it - as it always usually does. I wondered if it was a blip in the system….. Today I’ve completed the ‘February Walk 50k’ Challenge. And infact earned another Trophy today. Again they are  showing in my Cabinet / Trophies earned. But didn’t ever / doesn’t show against todays activity that earned it and took me over the 50k. Ive looked through all my settings (App and full web version). And even un-joined and re-joined both Challenges. I got re-notified I’d completed both these challenges. But it didn’t change the Trophies not showing against todays activity. Any bright ideas please ? 

I just signed up for the premium plan. I do indoor cycling which I do on and off throughout the day, 10 minutes here, 25 there, etc. Is there a way at a glance to see my total time for the day? Thanks!

I note the new "quick upload" feature on Android app.I'd like the option for it always to default to "advanced edit" as I always add additional information not available in the "quick upload." Thanks

I’m sure it would be tough to have Strava automatically remove rest times from overall pace (one man’s rest might be another man’s workout), but Strava should allow me to identify rest “segments” in my uploaded workout.  Strava can then ignore them when calculating pace and give me a true average pace.  Example, I run 8x800m with 1 min standing rest - Strava will mark my pace as slower because of the 8 minutes of standing rest.  When we mark the type of run as “workout” I would think Strava could account for rests.  Even better would be for Strava to put my splits on the main workout overview instead of having to drill into the workout.  

There needs to be a method to reset all elevation data, updating a single ride in the app isn’t practical. I have years worth of incorrect elevation data due to a faulty GPS 

My strava app on iOS has a bug giving me issues. My speed and km remain at 0:00 throughout the activity, and then after the activity strava posts a wildly inaccurate map and distance, for example I did a 12mins walk and it showed 0.09km and 45s time, also he map looks so weird and not accurate. I have done everything; location services are turned on too, I’ve uninstalled and installed strava thrice, my ios is updated to the current version, I dont know what else to do, all my walks or runs are donew outside with the clear sky, other apps that uses map are working fine with my phone, this has been happening for the past 1 It's so frustrating. Help

Hello I m trying to find out if there is a way to check total khm of my club members.Since challenge is only pay to join i have invited my friends to a club to challenge each other but i want to make it yearly not every week. Is there any way to do that?

Doesn't happen on all maps, but most are zoomed out when you want to view them, and only way to see route is by a flyby - not very helpful. This has been since the last main update.When's it going to be resolved?

Hello, My Samsung Health app connection to Strava service keeps disconnecting from time to timeThis is very annoying and is reported by many users since 2021, someone can find a fix please?Cheers!

Hi, I have just purchased a new Galaxy watch 5.  I have tried using the Strava app on the watch when i bike to work. It seems to record this ok, but when i look at the ride on my phone or website it does not show the time taken. If i go into the ride, it seems to be recording the segments ok.  I tried the walking profile and this worked ok and displayed all the info correctly. Anyone else seen this issue ? ThanksDarren

Hi everyone. I'm new to Strava, I have the free version. My friend logged our walk and I shared it to my feed, I wanted to add my own photos but the upload photo icon is greyed out. I've checked my app permissions but still can't find the issue.  

So every time I try sync my bike ride from Mi Fitness this happens ,the maps looks the same on both .but the stats on strava are crazy high and funny thing this happens only when syncing bike ride anything else works perfectly 

I recently move from UK to the US how do I change the country to USA? 

Is anyone else having problems creating Segments today ?I have created many hundreds of Segments over the last 5 years and so I am quite familiar with the process.  Today I keep getting “Strava is temporarily unavailable” messages when I try to create 3 new Segments (all in different Activities).  I have successfully created a couple of other Segments and I don’t see anything unusual about the problematic new Segments.  Has anyone seen anything similar ? (I’ve not come across anything like it before).  “Status.Strava.com” says everything is working normally.

Any chance that we could log the distance covered on a static machine eg stationary bike, elliptical, rowing machine? It’s frustrating that these are excluded from the progress tab!

Hi in fat map there was loads of great ski routes for back country as well as route descriptions for these and on pist descriptions. Are we going to see these returning to Strava? As there's running and biking routes so should be skiing?

If I assign different shoes to an activity after it's already uploaded, I don't see a change in that shoe's total mileage from the Gear page. I see the same issue whether I update the gear from the iOS app, or the web app. Anyone else seeing this problem? (iOS v321.0.0 (r39013))

Hi All, Anyone know why the Strava Beacon notification text number keeps changing. I literally have a text message inbox full of US telephone number notifications about beacon.28 different numbers since July 11th. Not acceptable functionality!!I am in the UK. Thanks

I’ve been doing a 5 mile minimum per day run streak this whole year, and my year in sport said my running streak was something like 190 days.  It’s messed up, because some days of that streak were ultramarathons that spanned multiple days.  Strava has the data.  It always just shows one giant activity on the day the activity began, even though the activity spans multiple days.They should come up with a stretched dot, or some other mechanism to visualize a multi-day event, and also count that towards a “streak”. Would also be nice to see (and possibly have settings) for “streaks”

After years using bryton 420 with no problems it's now not linking or showing as a compatable device on the settings list, bryton says linked and sent but nothing is recieved.

Hello,I have a problem syncing my fitness app with a third party Strava account. Everything is enabled and connected to each other but the activity is never transferred in the Strava app. Does anyone have the same experience or a solution?