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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2280 Topics
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mepayneHub Starter
asked in Strava Features Chat
Bogus Badge Numbers 😡

The Strava app keeps showing 50+ badge notifications and it is really never more than 3-5.  This is SO annoying.  

31
Jane
Community Manager
1 year ago
Z
ZvinceHub Starter
asked in Strava Features Chat
Plan d'entraînement cyclisme / Cycling training plan

Bonjour les plans cyclisme son indiqué être des plans en salle ? Ça indique quoi ...pour home trainer ? On ne peut donc l'utiliser pour la route ?  TRANSLATION: Hello, are the cycling plans indicated to be indoor plans? What does that indicate...for a home trainer? So we can't use it for the road?

01
Jane
Community Manager
1 year ago
C
cypokHub Rookie
asked in Strava Features Chat
Description is hidden when logged out, why?

If you open some Strava activity being logged out (e.g. use private mode), you'll notice that title, map, photos and even comments are shown. But description is hidden.Why? Does anybody know what to tune in your account to show it?E.g. https://www.strava.com/activities/10120639819 

01
Jane
Community Manager
1 year ago
A
arnovanliereHub Rookie
asked in Strava Features Chat
Data Export Missing Translations

When requesting a bulk export of your data, there are missing translations in the 'activities.csv' file:<span class="translation_missing" title="translation missing: en-US.lib.export.portability_exporter.activities.horton_values.type">Type</span><span class="translation_missing" title="translation missing: en-US.lib.export.portability_exporter.activities.horton_values.start_time">Start Time</span><span class="translation_missing" title="translation missing: en-US.lib.export.portability_exporter.activities.horton_values.jump_count">Jump Count</span><span class="translation_missing" title="translation missing: en-US.lib.export.portability_exporter.activities.horton_values.total_grit">Total Grit</span><span class="translation_missing" title="translation missing: en-US.lib.export.portability_exporter.activities.horton_values.avg_flow">Avg Flow</span><span class="translation_missing" title="translation missing: en-US.lib.export.

11
Jane
Community Manager
1 year ago
V
vuatteHub Starter
asked in Strava Features Chat
(RESOLVED) Routes Bug

It seems like saving routes isn't working. The route is created but then does not appear in the route list

912
J
1 year ago
L
livbHub Climber
asked in Developers & API
cannot authorize in the dev playground

In addition to my question below I am also unable to use the dev playground when copying my correct client id and client secret. I have seen another with this issue, is it my side or strava's?Thanks

68
P
1 year ago
J
JanIe_KHub Starter
asked in Strava Features Chat
How to stop the patronising 'Well done youve done another activity blah blah...' type notifications

I have scoured notification settings but there isnt an option for turn off patronising comments. Does anyone know what they come under? 

32
V
1 year ago
W
WallyHub Rookie
asked in Strava Features Chat
Disappearing Segments

Hi, I'm 2 seconds off the KOM for a short segment near me. (34 s) Today I had another try, but on my return home / end, & fill in the Strava report, I found it no longer exists...(The KOM holder has just moved to Spain, by the way).Can Segments be taken down or removed....? And do people do this...? TIA Ian 

1007
W
1 year ago
S
StretchHub Rookie
asked in Strava Features Chat
Can't create a route!

Once again, a basic capability of Strava that was working fine has decided suddenly to not work at all.Trying to create a route. Select my start point, fine. But when I select another point, no matter how close or far, I get the dreaded "Error: Sorry, we couldn’t complete that action. Please try plotting the point again.This can occur when routing across large distances, so try plotting more frequent waypoints that are closer together." Closer together than 1 km???And yes, tried this in multiple browsers, same story. Even tried importing an existing route and editing it ... same story, the big red banner.Any help/comment/feedback/suggestions appreciated. Just doing my head in.

232
R
1 year ago
J
jimmy325Hub Starter
asked in Developers & API
strava api questions

Hello! We are a Chinese company, and we have applied for Strava's developer API. We aim to use Strava user's exercise data through authorization and generate exercise trajectory videos on our Tooolive product, making this a very exciting endeavor.However, we have a few questions that we would like Strava to address:Can Chinese Strava users authenticate through OAuth2? We have received feedback from users about this issue. How can we resolve it?Is it possible to download exercise data from Strava's API in FIT format, or is it limited to GPX format? If FIT format export is possible, could you please provide guidance on how to do it?Thank you!.

21
M
1 year ago
R
RobBHub Rookie
asked in Strava Features Chat
Challenges allow logging after they close

So I was in a challenge (contest) that ended at midnight. I logged my final activity shortly before and was in the lead. Midnight came and went and I was in 1st place! I was happy I won and went to bed.I woke up this morning, and I can see now that I’m no longer #1. Nearly an hour after midnight, someone had  backdated a new entry, logging an additional activity, and that pushed me to 2nd place. How is that fair? Why does the Strava app not have something in place to prevent this? Now the admin of our challenge will see the other guy in 1st place and declare him the winner 

49
Scout
Community Manager
1 year ago
V
VenixHub Rookie
asked in Strava Features Chat
Route creation problem

For the first time in several weeks I tried to create a route a few days ago on my iMac using Chrome and some way into the creation of the route it’s like the webpage refreshed and cleared the entire page, it was completely blank. The only thing showing in my browser was the URL. I then tried it again, and the same thing happened. I gave up.I’ve just tried creating a route again today, this time on my iPad in Safari and it has done the same thing - part way into the creation of the route the page goes blank. I really need to create this route prior to my long run in a couple of hours so I’ve saved it, and keep going back and editing it to extend it because i can’t seem to create it in one go without this problem. It is happening over and over and over. I can’t even seem to add 1km to it without the page going blank. It has made route creation completely unusable for me.

918
Scout
Community Manager
1 year ago
notacreature
notacreatureHub Starter
asked in Developers & API
Unable to change gear for an activity via API

Hi! I have a problem with my Telegram bot which uploads activity files to your Strava accounts.I've made it so you first publish the activity through the bot, and then you can change it's name/description/type etc.And here lies the problem: when the bot changes the type of an activity through the API, the default gear doesn't set automatically, so you have to log in the Strava app and change it manually.Is there a way to set shoes/bikes for the activity via the API?Also, I remember previously gear items had "primary" parameter, which, i think, corresponded with the Default equipment in the UI. But now, since developers added the default sports list to the gear, the "primary" parameter is always set to "false" and cannot be changed, hence the gear can't be set automatically when editing activity via API. Am I right or missing something?

161
C
1 year ago
R
RoadBikeHub Starter
asked in Strava Features Chat
I can't see Waypoints?

Hi All,My group ride has started using waypoints on our routes.Each weekend a route is sent out that includes waypoints and everybody else on the ride can see them on their garmins, but I can't.If I look at the route in Strava on my pc, the waypoints aren't showing, so I'm assuming this is where the issue is.Does anybody have any idea why I can't see the waypoints?My strava account is set to private, could this be causing the issue?Any advice gratefully received.Thanks

41
Scout
Community Manager
1 year ago
J
JoanHub Rookie
asked in Strava Features Chat
Goals are not being listed correctly on web

I set 3 goals (all are power goals) today and as you can see they are listed as "undefined on undefined"

01
Scout
Community Manager
1 year ago
V
VictorVHub Starter
asked in Strava Features Chat
Hide an (old) effort from segment

Dear all, I am checking different segments on my regular route and noticed that the progress isnt showing a lot of deviation although I increase a lot. This is because there is this one time that got recorded with a flat tire. So went way over my usual time and now im looking into hiding this effort from the segment.This activity with the effort was a couple of months ago and was visible for everyone, therefor i tried to hide the complete activity to make it disappear, but it keeps on showing the effort.are there any options?

32
Scout
Community Manager
1 year ago
C
Char23Hub Starter
asked in Strava Features Chat
How to add manual activity without Strava changing it

I would like to know is there a way to add a manual activity without Strava changing the pace,speed or distance? For example, yesterday I did a mile in 20 mins,at 7.57 for a run and when I added the distance and speed Strava changed the duration,then when I tried changing the distance down to what I did the pace went up or down and I tried changing the speed also and it changed the distance. How can it be manual activity and entry if Strava is changing things it's not meant to?! 

373
Scout
Community Manager
1 year ago
V
VicoHub Rookie
asked in Developers & API
API endpoint to share an activity

Hello,I would want to implement a feature in my app that would allow athletes to share their activity to other accounts automatically based on the activity title. However I was disappointed to see that there is no endpoint on the open api for that. I was wondering if there is any plan to add this feature in the near future? Thanks

55
Jan_Mantau
Superuser
1 year ago
D
dsm1891Hub Rookie
posted in Strava Features Chat
Flag dangerous routing

Hello,I understand you use third party services to handle your maps and routing, I just wanted to highlight Strava frequently suggests routes that are dangerous. Strava has the capability to flag segments as dangerous, but not if Strava built routes are. Here is the route strava suggests I take from Great Cross Hall Street to Hunter Street (Liverpool UK)This is an illegal turn turning through a busy intersection on a major A road through the city. There is ample bicycle tracks around this area, however Strava routes across 4 lanes of traffic with each lane heading in a different direction.I understand the map makes it look semi-possible to cross, but due to the lights and the (unsigned) right turn only in the middle, it is not possible. Here is how google routes it:and bing (as a car)Just trying to make our city a little safer. I would appreciate if you could flag this with your map/route providers and consider in-app ways of flagging this information. Thanks &

24
D
1 year ago
C
Cjm88Hub Rookie
asked in Strava Features Chat
Maintenance tracker

What about the ability to split gear/bikes into sub categories ie. Chain, so can keep a track of waxing lubing schedules and to see if a certain lube/method works better. Or tyres, add your tyres to keep an eye on mileage etc. 

73
Scout
Community Manager
1 year ago
Ronian288
Ronian288Hub Starter
asked in Strava Features Chat
Search climbing segments in my area

Hi! Is there any way to filter search climbing segments -w ratings- in my area? I want to try'em all!

52
Scout
Community Manager
1 year ago
stephen11
stephen11Hub Explorer
asked in Strava Features Chat
Goal setting on desktop bug - doesn't change back from miles -> hours and vice versa

How to reproduce:Edit running goal to be some number of hours per week (e.g 50)Save itEdit running goal to be that same number of miles per week (50)Result: it says set to hours. You have to change the numeric value in order for it to change to a different goal type (miles -> hours, hours -> miles)

02
Scout
Community Manager
1 year ago
A
AndreasStuecklHub Starter
asked in Strava Features Chat
GPX Upload limit despite premium account

I've been using another app to record my routes for over 10 years and have now switched to Strava. I can upload 25 tracks at once and after about 4 repetitions I probably reached a limit and am locked out for a day. I also have a premium subscription. I have about 8,000 tracks and apparently I can upload 100 per day. Then I would have to upload tracks for 80 days? Is there another solution?

403
Scout
Community Manager
1 year ago
D
DonThemanHub Starter
asked in Strava Features Chat
Image posting in "Manual activity"

Hello Strava, I recently found an issue where images currently selected for posting cannot be viewed in full.I feel this would be a great addition so users can check photos are correct. You could potentially allow the images added to a manual activity to allow for a tap to display, then exit as chosen (X). Allowing users to find safety in posting photos from a photographical standpoint. Thanks.

52
Scout
Community Manager
1 year ago
R
randumbbearHub Rookie
asked in Strava Features Chat
Potential Segment Matches

When clicking the "Don't see the segment you're looking for?" link at the bottom of an activity, the list of potential segment matches is just a simple list, with no links to follow to the individual segment page. Would be very helpful to add this feature for route planning in areas with confusing overlapping trail segments, and for segments that are not heavily traveled and don't show up on the segment explore map.

12
Scout
Community Manager
1 year ago

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