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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2073 Topics
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BrendamMcHub Rookie
posted in Strava Features Chat
Can’t send multiple likes to followers activities.

Up until recently I could fire off kudos to all the people I follow by clicking a button near the top right (online). When I click it now, it says I have sent kudos to all but this is not the case. It might be an add on app that I have linked to Strava that allowed me to do this but I can’t seem to find out which. This is not to be confused with sending kudos to those who took part in the same activity as me as that works fine.Any suggestions please?

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1 year ago
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PatrickvbHub Rookie
asked in Strava Features Chat
Ride a segment but not in the list.

This morning we did a tour in Belgian Ardennes with our Cycling club.We did a 8 K long climb from La Roche to Samrėe.After syncing, I remarked that on some segments on this climb, I have no result, on others I have results. It's like I didn't passed this segment. This is bizarre 🤔 🤔.What could be a solution for this problem?Thanks for your imput.Patrick - Belgium

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1 year ago
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BenwooHub Rookie
asked in Strava Features Chat
Safety concern: time and location shared in feed

Hi thereStrava is awesome - nothing to add to that.However, I have certain security and privacy concerns with regards to the combination of location information (track) and the timing of said recorded track. The location information is an integral part of Strava and I feel that security and privacy concerns are appropriately addressed. I struggle with the time stamp of the activity though. Everybody who has access to my activity can see WHEN I move WHERE. Many people tend to do the favorite routes they do at similar times of the day (before work, lunch time, after work, etc.). It would be awesome to not just have a privacy filter around the start and end location of a run, but also around the start time. For example: no exact time stamp but only the date.In short: remove the threat that runner X is passing by the dark corner of the park every evening at 8:42 pm.Thank you. Happy to hear other voices on the topic.

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1 year ago
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Zaker237Hub Rookie
asked in Developers & API
Console App with strava

Hello every body, i'm trying to create an App where a will agregate my sport data and i was wandering if the is a way to authenticate without being redirected(using a redirection link for getting the code).Thank in advance

13
Z
1 year ago
chappers
chappersHub Starter
asked in Strava Features Chat
Activity recording

There are many different activities that can be recorded on Strava but I've taken up Archery and cannot see that on the list provided.Is there any way this can be added or maybe and 'other' activity button so that you can enter what you have done manually. Thanks.

21
chappers
1 year ago
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Scot11Hub Rookie
asked in Strava Features Chat
Is there a way to set the default "type of ride" on Strava?

When I ride, it is almost always as a commuter.How can I set Strava so the default "Type of Ride" is "Commute" so I don't need to select it each time I ride?I searched for 'default "Type of Ride"' and couldn't find anything.

123
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1 year ago
jeroenudb
jeroenudbHub Rookie
asked in Strava Features Chat
Average speed is incorrect

Strava is displaying a far more slower average speed than it actually is. On a 5km 32 minutes run it shows an average speed of 6.2 km/hr. This should be 9.4 km/hr

12
jeroenudb
1 year ago
Jan_Mantau
Superuser
Jan_MantauSuperuser
asked in Strava Features Chat
Why does an Indoor Cycling activity shows in an outdoor segment?

In the ride segment https://www.strava.com/segments/35185845?filter=overall the first place is an indoor ride https://www.strava.com/activities/4587913987How can such a thing be possible? From the look of the ride and its constant speed it really was indoor. Is that some glitch where a virtual ride was tagged wrongly?

52
Jan_Mantau
Superuser
1 year ago
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TlabHub Rookie
posted in Strava Features Chat
Map type

I takes two tries when I edit an activity to change the map type.   Why?

104
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1 year ago
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saschaHub Starter
asked in Developers & API
API: SummarySegment documentation

The documentation for SummarySeĝment states that activity_type can be either Run or Ride. But the actual return value can also be other activity types, so it probably would have to be an instance of ActivityType.

11
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1 year ago
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jmellenthinHub Starter
asked in Strava Features Chat
Best efforts

I'm sure the new feature called best efforts is helpful to many users.  However, I am a para-athlete and am unable to run.  That being the case, I have no information showing in best efforts despite the fact that I workout with my handcycle 5-6 days a week. Is there any way to change what category the best efforts displays.

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1 year ago
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demrotHub Starter
asked in Strava Features Chat
waypoints are rubbish, how do I get rid the route builder auto waypoint insertion.

Migrated Content

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D
1 year ago
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slopesappHub Starter
asked in Developers & API
Unable to post activities

Overnight we've seen 100% failure of the /api/v3/uploads endpoint. A post to that route returns the following raw HTML. However, the Strava status page says things are 100% operational?  

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1 year ago
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Ben14Hub Starter
asked in Strava Features Chat
Monthly Recap Email

I have seen friends and family that get a strava monthly recap email on the 5th of the next month that gives stats and info about what they did. I do not get this email and it’s not going to spam or anything. I checked email preferences and I have everything on. What can I do? 

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1 year ago
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Saz188Hub Starter
asked in Strava Features Chat
Gravel rides should count for challenges

Why don't gravel rides count towards the monthly cycling distance challenges???

11
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1 year ago
paleloser
paleloserHub Climber
asked in Developers & API
Substituting ClubAthlete and ClubActivity by SummaryAthlete and SummaryActivity

After working for some time with the API, I'm wondering if this is something feasible. The SummaryXXX model looks not only more complete but usable (as they both include identifiers).In case this is not possible, or causes some sort of breaking change, it would be nice to have info, such as identifiers, gear used, activity stats, etc. on the ClubXXX models.Thanks in advance.

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paleloser
1 year ago
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NeetuHub Starter
asked in Strava Features Chat
I was suppose to do HM tomorrow but I can’t because I got infection. How could I get my refund?

Migrated Content

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N
1 year ago
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TassonHub Starter
asked in Strava Features Chat
My Photos (Media) and that of followers has stopped showing

Hello, on all activities of mine and those of followers I now have white grid squares instead of photos of the actual activity.  I have logged in and out of strava app and in and out on my phone. is there a solution to this? Thanks! 

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1 year ago
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LorenzoverfaillHub Starter
asked in Strava Features Chat
Account

I had to reset my phone and i forgot my account to login. I found my monthly payment in my google account but when i try to log in its a new account? I would be happy if i get my old account back. All my activities or on that. 

01
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1 year ago
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Eric_GreenptHub Rookie
asked in Developers & API
location_city and location_state as null

Hello.I noticed this evening, when downloading my data using Strava API (through Postman), that the location_city and location_state parameters are set to 'null'.As I have given my token full access, I get also the detailled info for the segments, and there, the city and state parameters are set properlyI am fairly certain that it was not the case before, so I' m wondering if something has changed.Thank you.

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1 year ago
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mo51_2Hub Rookie
asked in Strava Features Chat
Toggle Route Visibility / Hide Route Hotkey M

In Strava Routeplanner (which STILL is not available on mobile..), there seems to be no way to temporarilly hide the planned route to see the features underneath. This needs to be added. This is almost standard practice by now if you look e.g. at Komoot or BRouter Web which both use "M" as a hotkey to temporarilly hide the route while the key is pressed.

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1 year ago
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majeranekHub Starter
asked in Strava Features Chat
How often surface type gets an update?

Hi,From what I've read you are using Mapbox as the company to provide mapping and they are using OSM for surface types. I would like to ask you how often do you update your surface types in Strava Routes? I'm asking because I wonder if it's worth editing surfaces in my neighborhood so it's visible for everyone in Strava Routes. Sometimes it's quite annyoing when drawing a route, riding it and after that someones says that you could go nicer path somewhere because it is smooth tarmac and on the Routes it was marked as dirt..Cheers,Filip

01
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1 year ago
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TomoHub Starter
asked in Strava Features Chat
App not saving map type or commute tag

I've already contacted Strava support about this issue but got nowhere.The the past couple of months the app (android , and yes already uninstalled and reinstalled and still have same issue) randomly will not save map type or commute tag, it will just save as a standard ride.So this morning whilst saving my commute ride I notice is I choose ride as commute and then set map type the app removes commute option, so I then reset ride as commute but app then removed map type choice?? Anyone else having this issue? Tom 

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1 year ago
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StanysseHub Rookie
asked in Strava Features Chat
dual subscription

 Hello,I have a problem with my subscription.I currently have 2 subscriptions and I would like to cancel the one without the trial period and get my money back at the same time. I took out the subscription with the trial period first, but it didn't work, so I had to do it a 2nd time.In addition, I opened ticket #2693699 which was closed without any response.Please solve this problem

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S
1 year ago

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