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I’m trying to renew my Strava subscription but it tries to charge me much more than it’s charging in my country. I’ve raised a ticket 4 WEEKS ago and I got not a single response. This is just plain disrespect towards clients. What can I do?

Hi ​@araja 

Thanks for your post. We are not able to provide any updates about Strava Support tickets on the Community Hub, however we have checked with the Support Team and can confirm that they are currently working through a backlog of requests. Sincere apologies for the delay - please be patient and a Support Analyst will be in touch with you as soon as possible. 

Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access.

Please click here for more information about the Support Process

 

Best,

Kimberly

Strava Support

How many weeks am I supposed to wait for such simple request about malfunction?

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