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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2073 Topics
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kos_houseHub Rookie
asked in Developers & API
ultramarathon creation *with driveable aidstation POI'S

I've created a route, now i need to find where roads, that vehicles can legally drive on, will intersect with the route.  and have those points be able to be clearly transferred to apple/google maps so aid station workers can simply drive to said points, setup an aid station and wait for the runners to show up.

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1 year ago
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LucasdemapHub Starter
asked in Developers & API
time in data stream not starting at 0

My app does not handle the datastreams well if time does not start at 0. Some activities of other users have this issue. I have not been able to get this on one of my own activities.How can i replicate this in an activity to test and handle the error this causes? I have a phone and a Wahoo Bolt to test with.Thanks,Lucas

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1 year ago
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ddrewHub Starter
asked in Developers & API
Who can I contact about data requests for academic research into building a running training model

I am a post-grad student, studying for a Masters in Data Science.I am working on a project using machine learning tools to analyse individuals' historical training and race fit / gpx / tcx data, and to identify successful training patterns and strategies.This analysis would then be used to build and train a model to enable any runner to create their own training program, entirely personalised to their running history.At the moment, I am limited to accessing data from people that have provided it to me directly. Is there anyone at Strava that can be contacted for this sort of request?Thanks!

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1 year ago
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SozFozHub Starter
asked in Developers & API
"View a Subscription" instructions for webhook do not work. Return 403 Error.

Hi.Ive set up a Strava API webhook, but need to change the callback URL where webhook events are sent. To do this I want to...Find the subscription ID of my existing webhookDelete the existing webhookCreate a new webhook Ive been trying to follow the instructions here to complete step 1.https://developers.strava.com/docs/webhooks/#view-a-subscriptionIve been making a GET request tohttps://www.strava.com/api/v3/push_subscriptions?client_id=89977&client_secret=MYCLIENTSECRET However this returns<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd"><HTML><HEAD>    <META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1">    <TITLE>ERROR: The request could not be satisfied</TITLE></HEAD><BODY>    <H1>403 ERROR<

101
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1 year ago
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meilanHub Starter
asked in Developers & API
App authorization to upload Fit to Strava.

Users upload Fit to Strava through App authorization.The result returned by Strava told me that it was successful, but some users reported that no exercise data was uploaded to the Strava platform. What is the reason for this situation?

11
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1 year ago
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KirnskiHub Starter
asked in Developers & API
Add club to athlete via API

HI, can I simply add a club to an athlete using PUT by providing the club ID (e.g. 1234)?If yes, does it override the active clubs? Thanks! 🙂

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1 year ago
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Florent29Hub Starter
asked in Developers & API
Vitesse en velo surnaturel 🚀 plus rapide que des professionnels

Bonjour je trouve dommage que l'on puisse accepter des sorties en vélo avec des vitesses a plus de 100km pour des amateurs quelconque ou des montées d'un col plus vite que des cyclistes professionnels... La plus part du temps oublie d'arrêter l'application après les sorties de vélo... Et roule en voiture après et si ça ne choque personne !!!!  dû coup les segments sont faussés... Cordialement et vive le sport sans triche à bon entendeur 

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1 year ago
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GideonBrHub Rookie
asked in Developers & API
API POST to /activities

I am currently developing a mobile application and many of our users ask us if they can export their workouts to Strava.  We can post some workout data to /activities https://developers.strava.com/docs/reference/#api-Activities-createActivity through your API but, the workout data is very limited. Is there a way I can post all of the variables under https://developers.strava.com/docs/reference/#api-models-DetailedActivity to /activities or another endpoint? That would allow sending more complete data from our users to Strava.Thanks!

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1 year ago
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CMasemHub Starter
asked in Strava Features Chat
How to record inside a covered VeloDrom?

I’m a little confused. I am a longtime Strava paid subscriber but I don’t use community resources much. I recently started riding the VeloDrome in my town. On road rides I use both apple watch and wahoo element to track activity. What’s the best way to record inside a covered VeloDrom. It’s under an inflated dome.

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1 year ago
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Alaskayvonne14Hub Starter
posted in Strava Features Chat
New to Community: from Yorkshire, England!

Good morning from Yorkshire, England !  I love to Road cycle, club & solo to explore, enjoy fresh air and company. I cycle between 60-100 miles per week, whatever the weather (almost!). I also walk around London a lot as it’s quick and you get to observe a lot more. i look forward to learning from the group. Thanks !

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1 year ago
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Tessaelise7Hub Starter
asked in Strava Features Chat
Restore activity

Hey I posted my run and it didn’t show up on my page. I really need that run is there anyway that you could get it to show back up? Thank you! 

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1 year ago
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stravadevHub Starter
asked in Developers & API
Strava Developer Program - App Submission - National Fitness Day' app [Client ID: 109801]

Hi Strava team,We submitted a form for the Developer Program together with an app [National Fitness Day - Client ID: 109801] on 3rd August.Do you know when we should anticipate feedback?Is this the best place to share queries like these.Thanks 

31
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1 year ago
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monter-en-hautHub Starter
asked in Developers & API
Display during activity

Hello,when I start an activity, the phone screen shows distance, speed and time. I would like to display other information, such as altitude, or elevation. How can I do to change? THANKS

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1 year ago
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sonjajoachimsHub Starter
asked in Developers & API
Garmin upload

Why does my workout of kinomap and iconsole not upload in garmin. Can anyone help me please

11
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1 year ago
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JessicaBrantHub Starter
asked in Developers & API
Club Activity and suggestions

Hello everyone,I am the president of the exercise science club at Chatham University and we are trying to mix things up this year with our events. I would really like to be able to host group challenges for the club to get students active and participating, the only problem is in order to do group challenges you have to have a subscription. I can understand why they would want you to have a subscription in order to make the challenges but I do not see the need to have to pay just to participate in them. More students would be interested in using the app if this feature is free so I would like find some kind of work around. I am also not sure if this is the suggestions box for the company to look at but if it isn't could someone tell me where to go please?It would be really great for the University to host private challenges for the students only. Thanks! 

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1 year ago
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rubenpoppeHub Starter
asked in Developers & API
Allow import of activity type on GPX

Allow the import of activity type like it is present in the export of an activity. Importing activity type is already supported for FIT and TCX files.<gpx> <metadata> <time>2023-06-25T08:00:00Z</time> </metadata> <trk> <name>Morning Run</name> <type>9</type> or <type>Run</type> ... 

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1 year ago
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maigeshengHub Rookie
asked in Developers & API
fix heatmaps

I understand the idea that heatmaps lines are graded so that we can see more and fewer travelled routes. But many of us are less concerned with that. Many would like to see the routes that theyve ridden, period. my most memorable rides are rides that Ive only ridden once and Id like to see them on my heatmap. But because they've only been ridden once they are so faint that I cant even see them. Ive tried playing with the colors but nothing works. make it so that all rides are solid, visable lines. Or at least make that an option like some other 3rd party apps have done. 

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1 year ago
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robal1991Hub Rookie
asked in Developers & API
Import activity with no GPS data

Hello, I'm trying to import my past 1900+ activities from MapMyRun. I have all activities exported in TCX format. But some activities has no GPS data (for example Gym workout). Strava bulk upload is rejecting those files. Can I somehow import them? The file looks like this:<?xml version="1.0" encoding="UTF-8"?><TrainingCenterDatabase xmlns="http://www.garmin.com/xmlschemas/TrainingCenterDatabase/v2" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.garmin.com/xmlschemas/TrainingCenterDatabase/v2 http://www.garmin.com/xmlschemas/TrainingCenterDatabasev2.xsd"><Activities><Activity Sport="Other"><Id>2019-11-08T17:00:12+00:00</Id><Lap StartTime="2019-11-08T17:00:12+00:00"><TotalTimeSeconds>5400.0</TotalTimeSeconds><DistanceMeters>0.0</DistanceMeters><Calories>410.999999763264</Calories><Track><Trackpoint><Time>2019-11-08T17:00:12+00:00</Time><Dist

21
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1 year ago
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pjs845Hub Starter
asked in Developers & API
check garmin upload in external_id field (API - get LoggedIn Athlete Activities)

Is it possible to check data uploaded from garmin with external_id field without device name field?

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1 year ago
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virendrakukrejaHub Starter
asked in Developers & API
Need to get the club members monthly activity stats '' Jaago and Bhaago_365 Days walking''

Dear Strava  API Team, We have created one walking club named as '' Jaago and Bhaago_365 Days walking'' and wanted to fetch the monthly stats of distance covered by all members of this club being myself as ''admin'' of this club so that we can track , monitor . motivate and recognize the members of this club . Requesting to help me out to know the simplest process of getting the monthly /specific time period stats of all members of this named club based on requirement . Thank you !

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1 year ago
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TachymazeHub Starter
asked in Developers & API
Looking for testers for Tachymaze strava

Hello,I am developing the app Tachymaze for Apple Watch, the goal is to provide safer navigation while running or cycling. I am looking for beta testers for the strava integration, it allows to import routes created on strava when you have a premium account could anyone help with testing at https://testflight.apple.com/join/7nfDko4NI hope I'm complying with all rules.best Richard 

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1 year ago
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Didier68130Hub Starter
asked in Developers & API
Draw a route on an area without a path ?

It would be nice to be able to plot a route over an area without a referenced path... This is the feature that often prevents me from plotting MTB routes with your tool, whereas this feature is available on other applications, such as https://www.openrunner.com/Another good idea to take from openrunner: the fact of being able to superimpose several courses on the same map... 

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1 year ago
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danstrange18Hub Starter
asked in Developers & API
My feed is of activity from other countries, not my own

Posted in general, now in Developer Discussions.Hello!  I've used free version and now in 30 day trial, enjoying Strava as I prepare for the upcoming end-of-July 500 mile ride across Iowa, RAGBRAI.  I'm from USA, but the activity I'm seeing of other riders is from Brazil, Turkey, and Spain.  Surprised I do not see any from USA.  I've checked my profile and it looks okay.It labels me as Mont Blanc - not sure what that means, anyway I'm in the USA.Any ideas?Thanks!

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1 year ago
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haru_rurun0312Hub Starter
asked in Developers & API
Trying to uploading a post

(I'm just trying to post, please ignore this post)

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1 year ago
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pjs845Hub Starter
asked in Developers & API
When using List Athlete Activities in strava API

 I am using List Athlete Activities from Strava API. When the uploaded activity is received as a response value, Is it possible to distinguish whether the data was uploaded from garmin by the value of external_id?

01
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1 year ago

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