Ask & Troubleshoot

Since the strava has athlete intelligence launched, which AI based insights or analysis I can do for my own application?What things will be allowed in this case?Will a summariser for months data and analysis of months data be okay? since strava only provides athlete intelligence considering one single activity.

Since the past two days, I haven't been able to see the heatmap. The button is missing in the Android app. I've tried it on different devices and have also reinstalled the app. There is just the possibility to select Point of Interest.I have a premium membership. 

Hi,Strava continually shows lower power reading when compared to power reading on my Garmin.  I have disconnected Strava from my Garmin several time and it still shows lower power reading.

Subject: Bug Report - White Line in Digital Camera PhotosDescription: White line appears at bottom (landscape) or right side (portrait) when uploading digital camera photos. Not present in iPhone photos.Reproduction:Upload digital camera photo View photo Check edges for white lineEnvironment:iPhone app Chrome/Mac Photo source: Digital camera exportsNote: More visible in dark photos

The Ice Watch is said to be compatible with Strava, according to their website and documentation.The Android Ice Watch app has a ‘connect to Strava’ feature.But when I try to connect it says: ‘Request failed’. No reason, just failing. How can I learn what the underlying problem is?

Hi All,Is it just me, or can we not create segmenst for MyWhoosh Rides? I know it will be a private segment, but at the moment I cant even do that. When I want to save the segment, I just get a screen that says Strava is offline. I’ve been trying for hours, without luck.TIA

Does anyone know if that feature is just gone? I really liked seeing my personal heatmap when I opened up the map from a new activity, or seeing it when I opened up the map for someone else’s. I just don’t have any option to add that layer now, does anyone know how to restore it?

Hi, I've upgrade to the family plan and invited 3 people to join. We all live in The Netherlands, however 2 people get the error message that they don't live in the same country as me. We all live in the same city in the same country, so we should be able to join in the family plan. Please help out.

Saved Routes not showing. I’ve just imported a GPX file for a route i’ll be riding tomorrow on my Mac. I can see the route map in the google browse, but when i open Stava on my iphone, all my own routes are missing; not loading. iOS 18.1.1. I’ve also tried it on my work iphone, but same problem. I’ve read on this community, that others are experiencing similar problems. I’ve logged out, closed the app, logged in again, same problem. I’ve also shut both phone down, restarted them, logged into the strava app again, but still not routes.I need this to work, it’s the reason i’m paying to use the app.

Is it at all possible to change the map back to the way it was before the recent update? Whenever I click on a ride now, the formatting of the ride map is very klunky and hard to navigate or view (line is too thick). I also can no longer overlay my rides with heat maps which is disappointing. To me this is a case of, if it ain’t broke, don’t fix it.

The user who set up our Strava developer account has now left the company, the users who could have set up that account have left the company and their email accounts have been deleted.I have the client ID and secret for the application and am looking to change the callback url.Is there a way for me to change the email on the account? Alex

If you click on the "Challenges" tab in the top of web-based Strava you get a nice overview of all the available changes and it shows which ones you joined. Unfortunately, as far as I can see, on this page it is not visible on this page:- Which challenges you already completed- What the progress is on your challenges, e.g. 8km out of 100km targetAdding this helps in targeting a specific challenge to complete and prevents that you have to click through on each challenge to see its details.

Note error in title: not visible on Strava App on device nor in my activities. The file has not successfully loaded into Garmin via my 1050 edge. I think somehow it may have synched via the web and bypassed the garmin upload to garmin connect (and then to Strava). 1040 works flawlessly; 1050 - not so much.  Tried to add it via the .fit file and had little success.https://www.strava.com/activities/13708359691 what am I doing wrong ? is the .fit file corrupted on my garmin ?  how to I repair that ( reset device ?) it’s brand new but ok.  feedback appreciated.Kevin

Today I went on my first bike ride since December and when I ended/saved my activity I noticed that for some reason Strava hid my start and end location. Why? Is this a bug? Anyway I went into my privacy settings and the start/end hide, which I had set to off, was changed! Now I have a hidden start and end that I want to unhide so that my followers can see them.  How can I unhide them? I can’t find any obvious way to do this in the app. Do I have to use the website?  Any help would be appreciated.  Thanks.I wish programmers would be more considerate and not mess with personal settings, or log you out of an app when it upgrades, or time out your log in (well except for sensitive apps like banking), etc. I haven’t had any log out problems with Strava but this setting changing by itself was annoying.

Is there any way to plan training on Strava? I signed up for a half marathon running training plan, but I can't see upcoming activities to do in my calendar. Is there this functionality in the app?

Hello, can someone please explain why my last gravel ride was not counted to my monthly goal? Under the main current km number 59km are missing (117km is showing), but this overall distance is actually display correctly below (176,2km) in smaller letters… Thanks! 

Hello,my garmin automatically starts an activity when I go out to run some errands. It is generally activities that are less than 15 min. And  then the activity appears on my strava feed. Is there a feature to automatically exclude all activities that are less than certain amount of time?

I am using a Samsung Galaxy watch 6 and for the last 2 activities I did, both running, the map is not showing. Both activities are done outside and surely has a clear GPS signal and I have always been in the same route for previous activities recorded and posted in Strava. I can’t identify the issue. Can you help me?

Every ride shows “Type of Ride” as “Commute” by default.  How do I turn that off? None of my rides are “Commute”

Would it be possible to introduce a time filter to heatmaps so that trails that fall out of favour fade out?I live in an area surrounded by forests and use the heatmap facility extensively to find new routes to run / cycle off the main fire trails. However, due to forestry work over recent months and years and the inaccessibility of some routes due to tree growth, this has become an increasingly unreliable way to plan a run - routes that were popular can now no-longer be navigated.I would propose at least a 12-month rolling filter (a bit like the rolling 90-days for local legend) to ensure that all seasons are captured.

I earned a Trophy yesterday. That Trophy shows in my cabinet on my profile. But didn’t / doesn’t show against the activity where I earned it - as it always usually does. I wondered if it was a blip in the system….. Today I’ve completed the ‘February Walk 50k’ Challenge. And infact earned another Trophy today. Again they are  showing in my Cabinet / Trophies earned. But didn’t ever / doesn’t show against todays activity that earned it and took me over the 50k. Ive looked through all my settings (App and full web version). And even un-joined and re-joined both Challenges. I got re-notified I’d completed both these challenges. But it didn’t change the Trophies not showing against todays activity. Any bright ideas please ? 

I just signed up for the premium plan. I do indoor cycling which I do on and off throughout the day, 10 minutes here, 25 there, etc. Is there a way at a glance to see my total time for the day? Thanks!

I note the new "quick upload" feature on Android app.I'd like the option for it always to default to "advanced edit" as I always add additional information not available in the "quick upload." Thanks

I’m sure it would be tough to have Strava automatically remove rest times from overall pace (one man’s rest might be another man’s workout), but Strava should allow me to identify rest “segments” in my uploaded workout.  Strava can then ignore them when calculating pace and give me a true average pace.  Example, I run 8x800m with 1 min standing rest - Strava will mark my pace as slower because of the 8 minutes of standing rest.  When we mark the type of run as “workout” I would think Strava could account for rests.  Even better would be for Strava to put my splits on the main workout overview instead of having to drill into the workout.