Answered

Total stats and YTD stats is incorrect for followers

Forum|Forum|6 months ago
May 1, 2025
4 replies
87 views

+1

Heleneb
Hub Rookie
1 reply

My total stats is not changing for my followers. It’s stuck on 100 km, when the correct total is something else. I am wondering if it stoped updating after changing privacy settings to “only followers”. Tried to change them back to “everyone”, but it still has not updated to correct stats.. Anyone?

Best answer by Vincenzo

Ciao @Heleneb. Probably the stats are not considering all the activities. Have you considered to contact the support team opening a ticket? It depends on how many activities have you uploaded to properly check them...

+27

Vincenzo
Superuser
264 replies
Forum|Forum|6 months ago
May 2, 2025

Ciao @Heleneb. Have you noticed if before changing the privacy controls the mileage grew correctly? I don't know exactly if it's a bug but what the followers see surely depends on privacy controls.

https://communityhub.strava.com/insider-journal-9/profile-privacy-controls-explained-1518?tid=1518&fid=9

H

+1

Heleneb
Author
Hub Rookie
1 reply
Forum|Forum|6 months ago
May 4, 2025

Thank you for your response @Vincenzo !

I’m not quite sure when it happened, but after changing it back to “everyone” it stills shows uncorrect stats.. around 300 km difference…

+27

Vincenzo
Superuser
264 replies
Answer
Forum|Forum|6 months ago
May 4, 2025

Ciao @Heleneb. Probably the stats are not considering all the activities. Have you considered to contact the support team opening a ticket? It depends on how many activities have you uploaded to properly check them...

+28

anchskier
Superuser
762 replies
Forum|Forum|6 months ago
May 5, 2025

@Heleneb - Are all of the activities the same type of activity or a mix of different types? Also, have you made sure that you changed the visibility of each and every one of those activities to viewable by everyone?

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