Ask & Troubleshoot

Years of activities missing on web app, but all are on my mobile app?  Why?

The new map engine was recently expanded on Android and beginning today I am seeing a new problem. Firstly, the 3D is not working. Here's a shot of Mt Everest, which is known for being pretty tall, but it is rendered flat:This was not a problem a few days ago. Curiously the Alps seem to be working but other mountain areas worldwide aren't.Strava recently touted they have new winter satellite maps, but on this skiing activity it looks no different from the standard map:I am also having pan and zoom issues where the map becomes unresponsive to all inputs requiring restarting the app. If I had to guess it's because the camera is in an otherwise disallowed location due to the 3D not loading correc

Using my casio g shock 5600 connected to One Plus North Android phone gives a huge difference in the pace data. Any ideas how to fix this? I've disabled the auto pause activity in Casio and Strava. 

The Live segment on my Garmin 1040 stoped showing. Any tips how to fix this problem???THX

I’m building a “low-budget” Strava integration for our company Ride to Work program, using Google Sheets & Apps Script.  Once a user is authorized, my script has no problem retrieving activity data.  However, I’m stuck on the authorization.Specifically, when a user follows my Apps Script deployment URL and clicks on the “Authorize with Strava” link, they’re prompted to log in, and then get the “We sent you a code” response.  Except, no code is sent.  I’ve tried multiple users, and confirmed that in a neighboring tab they can log into Strava without issue.  I can also take the https://www.strava.com/oauth/authorize?... link with the proper arguments and manually produce an oauth code after logging into Strava.So the jist of it is, there seems to be no way to actually log in from the context of a Google Apps Script web deployment.  Any id

Hi, I run on trails a lot and recently learned I am supposed to be able to log runs as a trail run. But somehow that’s not possible for me. If I want to edit the run later, I can only choose between “run”, “long run”, “workout” and “commute”. No trail run option in sight. I am using an iPhone. Anyone with the same problem?

Hi everyone,is it possible to import an activity using the app for mobile phone from a GPX file ?I can do it from PC but I don't know how to do it from app for mobile phoneTHXWilly

I’m trying to renew my Strava subscription but it tries to charge me much more than it’s charging in my country. I’ve raised a ticket 4 WEEKS ago and I got not a single response. This is just plain disrespect towards clients. What can I do?

Hi, i have problem with strava live segments on 530 while navigation. I have try with rout synced from strava, segments are with Red stars, i can see on edge segments (menu -training - live segments) but not shows while ride with navigation .Also i have do factory reset and nothing :/ maybe someone have fix Segments are one, from GC also i have change to strava 

I am trying to find the first bicycle ride I recorded on a specific bicycle “Gear” in Strava. I cannot find a way to search or filter activities by Gear. Is there a way to do this?

The last three times I have run using Strava it has incorrectly had my moving time less that half the time of my run. For example this morning I ran 12.3km in 1 hour 11 minutes (without stopping) yet my moving time is listed as 29 minutes.As a result my average pace is completely wrong and all segments are wrong.It is correctly tracking the distance I have covered so don't see how this could be a gps issue? Also I have used RunKeeper simultaneously, which has worked fine. I am having to delete my Strava activity and port from RunKeeper.Any idea what is causing this? I have been using Strava with no problems with my phone for a long time so don't understand why it has started doing this?

possible to put back all the segments visible on the map of each activity?

I would sometimes get an error when calling the token exchange API: POST https://www.strava.com/oauth/token, but it would work if I make the exact same call for a second attempt. Anyone know why this is happening? In the “authenticaion” documentation on Strava Developers, one statement says the URL should be https://www.strava.com/oauth/token, while an example shows the URL as https://www.strava.com/api/v3/oauth/token (I pasted below) Is this why my call to the API returns an error sometimes? Thanks.====

Hi guys! I could use some help here. I’m trying to implement concurrency with my Strava API calls such that I can acquire activities on various athletes concurrently instead of one by one. However, despite my best efforts, I think there may be a limitation with the Strava API which does not support asynchronous operations. I tried wrapping the read requests within async.to_thread() but that didn’t seem to work. Have any of you guys bypassed this Strava limitation to get concurrency working? Thanks.

My last activity isn't showing up in my followers main feed. They only see it, if they go on my profile first and them go on my personal activity feed. Is there a fix for that? Can I reupload my activity for example? 

Steps to reproduce: iOS, Chrome mobile browser log into your Strava account  top-right corner menu > Clubs tap any of the clubs from the list expected result: club page opens actual result: immediately after the club page loads, it redirects you as if you weren't logged in (message "Want to run with us? Download Strava to connect with athletes in this club and track your workouts, races and adventures.” and the orange "Join Strava” button)notes:reproducible with any club (both those that I own or don't) reproducible also with Safari it’s not actually logging me out, when I go back to the dashboard I can browse my timeline etc; it rather seems that the Club landing page somehow doesn't recognise that the user is logged in

I noticed in the global heatmap in new york city, if you set the sports to “all sports” there weird squares all over the place. they are especially prominent if you set it specifically to “all cycle sports” or just “ride” only. they are perfectly north-south oriented, and are 0.25x0.25 miles (or 1 mile in circumference)it does not take much to tell that there are no such routes that exist in the city. so what causes these? I’m also wondering if it’s just on my side.. 

During a riding audio cues (start, stop, pause) do not sound. Audio cues are enabled in the settings.Android. Samsung.How to fix it?

Below is a screenshot of random ghost waypoints that I yoinked off the route trying to reroute…  What am I doing wrong? I’ve been making maps for 9 years already using this editor and I never ran into this issue..      

Saved a friend’s bike map. I want to change a few of the roads he chose along the way, so I chose to edit a copy of his map. I can change the starting point easily enough, but I can’t seem to add new waypoints along the way in order to change the route.Is there a way to do that?

I was recording a long distance ride when my iPhone died. Restarted iPhone after recharge. Restarted Strava to see if my recording had been lost, but all I get is the spinning wheel and app unlocked up. I don’t want to lose the recording progress that I’d made before the power disruption. 

A lot of people use t.ex. Zwift both for training and races. It should be possible e to set the type of activity to "Race" for virtual rides too. Looking at my Monthly fitness, it's not possible to get a good view on how the race period affected my fitness. 

Hello,I'm having an issue with the Strava API that I hope someone can help me resolve. I'm able to successfully make API requests through Postman, but when I implement the same code on my server, I get a 403 error.What works (in Postman):I'm trying to access activity data with this endpoint: GET www.strava.com/api/v3/activities/[activity_id]With the authorization header: Authorization: Bearer [my_token] The error I'm getting on my server:I'm using PHP with cURL for my implementation. Here's the error I receive:403 ERROR The request could not be satisfied. Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Generated by cloudfront (CloudFront This implementation has been working perfectly for months, but suddenly stopped wo

Hi there,I know I'm probably not the only one facing extremely long times to reach (or better said, I still have no answer, 3 weeks after my e-mail !!!) Strava support, but I post my story here, in case someone can help me.I have an issue with the family subscription: a friend sent me the link and I got the following error: “you can’t join the formula, you’re not in the same country”. What makes no sense since we are actually living in the same country (France), and that’s also what is indicated in my (and his) profile. The link also worked perfectly for the two other friends who joined his family.I immediatly contacted Strava Support to ask what to do or what they can do to fix this issue, but it’s been 3 weeks now, and I still have no answer, and the issue is still not fixed. For a paid service, that’s a little scandalous…I do not have many hopes that my problem will be solved here, but if anybody knows how to actually get help from Strava, or better, h

Hello, since the strava update 378, the Mi Fiteness data is no longer synchronized with Strava. And the revision 379 did not solve the problemthanks