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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2286 Topics
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LyndsaytylerHub Starter
asked in Strava Features Chat
Downloaded routes issues

New to the forum so apologies if in the wrong placeMy downloaded routes won't load once I'm out in the middle of no where with no Internet. This keeps happening. I can't even see my list of routes anymore to open the downloaded one. It just tells me there's a network error and can't load.  Surly there's an option somewhere to see the downloaded routes while offline?

171
Jane
Community Manager
11 months ago
A
antoniocatalaHub Rookie
asked in Developers & API
Query segment data

Hi, I would like to know how to make a query on a segment using the API, and how to filter with the parameters that appear in the sorting table. For example: https://www.strava.com/segments/16956881 

52
A
11 months ago
R
rupesh97Hub Starter
asked in Strava Features Chat
Strava vs. Garmin Connect total work numbers different

I have a power meter, so I can see the total work number (in kJ) as I ride my bike. Unlike "calories burned", total work should be a fairly straightforward calculation from the power numbers in Watts (it's a discrete time integral). Once the ride is uploaded, Garmin Connect numbers agree with what the head unit was showing. However, the Strava value for total work is usually 2-4% lower. Any ideas why?

393
Jan_Mantau
Superuser
11 months ago
Jana_S
Jana_SHub Expert
asked in Strava Features Chat
Bug: Comments on Others’ Activities - disabling push notifications doesn’t work

There’s a bug in the iOS app:Settings > Push Notifications > option Comments on Others’ Activities > disableThis doesn’t turn off notifications for comments on other people’s activities - I keep this disabled but once I comment on someone else’s activity, I am still being notified about new comments.This makes me think twice before e.g. congratulating someone on a great achievement as I don’t want to be hit by a surge of notifications that I’m not interested in. I’d be happy to comment more and encourage fellow athletes, but this bug is stopping me. 

114
J
11 months ago
O
onovyHub Rookie
asked in Developers & API
GPX import ignores trkseg XML tags thus violating GPX specification and counting wrong distance

It looks like Strava's GPX importer completly ignores "trkseg" XML tag. In attached file there are two segments.GPX file contains one track (trk XML tag). This track can have one or more segments (trkseg XML tag). Segment have points (trkpt XML tag). Distance should be counted as distance between all points inside one (and every) segment but not between segments.Example:Let's have one track with two segments.First segment: point A, point B, point CSecond segment: point D, point EDistance should be counted as:track_distance = distance(A, B) + distance(B, C) + distance(D, E)You count it as:track_distance = distance(A, B) + distance(B, C) + distance(C, D) + distance(D, E)(which is wrong, distance between C and D must not be in total distance)Distance between last segment point and first point of next segment must not be counted in whole distance.According to GPX specification:https://www.topografix.com/GPX/1/1/#type_trksegTypeA Track Segment holds a list of Track Points which are logicall

56
T
11 months ago
J
jplikesrunningHub Starter
asked in Strava Features Chat
Group Challenges User Interface

Hi, in the recent past (Winter 2022) group challenges would show the individual contributions of participants working together towards a goal. That was highly encouraging to members because it showed the work they put in to the collective goal.Now for whatever reason, that statistic is now replaced by “last qualifying activity date;” I don’t think this contributes anything to the participant themselves or to others within the group. It’s frustrating actually to not see individual contributions. The dates of activities adds no value shown as the main metric when viewing group challenges.Having to click into the individual users to see how much they’ve contributed to the collective goal is an extra step that saps the fun of what group challenges used to be. No one wants to tap into each individual participant to see what should be the first thing shown from a UX/UI perspective.Is this something that may be changed back to its previous UI?

75
W
11 months ago
W
wagsHub Rookie
asked in Developers & API
Why don't routes and activies show both polyline and summary_polyline

The API docs says that both getActivityById and getRouteById should return both a map.polyline and map.summary_polyline. However, my activities only have a polyline and don't have a summary_polyline. My routes, meanwhile, only show summary_polyline and no polyline. Am I missing something?Also, does anyone have a good description between polyline and summary_polyline?

132
W
11 months ago
GudeStefan
GudeStefanHub Rookie
asked in Developers & API
Register an App w/o Subscription

My understanding is that the only way to register multiple apps is to create an account for each, as a single account cannot be associated with more than one app. As such I set up a new account, however was unable to register my new app as I did not have permission to access strava.com/settings/api. In the UI this appeared as the "My API Application" button not being present. I was unable to find any documentation discussing this, but then decided to sign up for the trial subscription and it worked fine from then on.This seems wrong as devs surely should not be expected to create and subscribe to a new account if they are woking on multiple apps as I am. Also there is no mention of this being a  feature of a sub, if it were intentional.Perhaps I am missing something or if not, could someone from Strava please help clarify the rational here?

114
D
11 months ago
A
Anonymous
asked in Strava Features Chat
EMAIL ADDRESS ISSUE

Hi, my Strava account on an Android phone won't let me change email. The account and address is 12 years old and that email has not been used for anything other than Strava throughout those years. I honestly have no recollection of using it - note that I have always been permanently logged in so have never used it on a regular basis (logging in and out). I've no idea what my password is and I get no option saying 'forgot password?', so how am I supposed to progress with this??  It's infuriating!  Al. 😞

433
Scout
Community Manager
11 months ago
S
SciencesueHub Starter
asked in Strava Features Chat
Pause notifications while injured

Can we pause notifications from Strava while injured. I’d really like to get back out there but I’m on strict bed rest the  light activity for the next 6 weeks. I’m already nervous about losing conditioning but Strava updates feel like nags.and I really do need to follow drs orders also it would be nice to be able to show injury or illness on the graph.

192
Scout
Community Manager
11 months ago
R
RebeccaOHub Starter
asked in Strava Features Chat
Time zone right in Profile but not in Feed

Hi, I started a challenge on 1st January and recorded the results manually and when I look at my activity feed it is reporting 31 December last year instead. I have checked the time zone settings and it says Sydney Australia and I've gone in to edit and it is 1st January, but then defaults to what looks like Los Angeles Time back in the feed. Are there any other ways to fix this? It's making my monthly tally short and I need to be able to show I've done 430 km for the challenge by the end of the month. Thanks

62
Scout
Community Manager
11 months ago
F
FloodyCHub Rookie
asked in Strava Features Chat
(RESOLVED) Saved route not visible

Hi, recent problem. I create a route - either drawing it on the app, or upload a gpx file, hit save and all should be fine. However the app shows (by the saved route count) that the route is created, yet it doesn’t appear in my list of saved routes! Website no better, the newly created route not displayed. Tried website using Chrome, no good. Did all obvious things like logout, delete app, remove cookies. No joy. Any ideas? I have logged a ticket but no idea how long that’ll take. Thanks. 

253
Scout
Community Manager
11 months ago
T
tlhotkHub Rookie
asked in Strava Features Chat
Make admin

Hi all, I have gone through a big frustration with failures to add admins to my club. No matter what I use, my notebook with Firefox, Chrome and Edge, mobile app, I have tried everything and no luck with adding the admin. Whenever I click on the MAKE ADMIN button, the page resets and goes back to members page with no change whatsoever.Help please. Thank you, T.

266
Scout
Community Manager
11 months ago
X
XiaraScottHub Starter
asked in Strava Features Chat
Login Assistance

I have recently been logged out of my Strava and have lost access to the email account it was linked to. how do I recover the account? I am still able to automatically upload activities through the Garmin connect app and I am subscribed to Strava. Please help! This has been going on for days of back and forth of submitting requests and no one is responding  all the best

41
Scout
Community Manager
11 months ago
T
TF24_2Hub Starter
asked in Strava Features Chat
Signed up for Strava subscription on the wrong account. How do I transfer it to my other account?

I did the discounted membership price on my correct account. When the discount page popped up for the subscription it made me continue from a different browser. I logged in through the 'sign in through email option' and ended up signing up for the subscription on a brand new account because I used a different email. I want to transfer my subscription from one account to the other. How do I do this?

71
Scout
Community Manager
11 months ago
S
siebzigsiebenHub Rookie
asked in Strava Features Chat
Public Photos on Routes

Does anyone know why the location of public photos on routes is hidden? - It would be great to see where those photos are taken, especially when the route has longer distance.

112
S
11 months ago
S
StilisHub Rookie
asked in Strava Features Chat
Nordic Skiing full distance

There is no way to see full distance of Nordic Skiing. And even better if you could choose a period as Skiing season starts November and might end in May. There's also new year in between which makes the season tracking difficult because everything starts on January and ends in December. 

122
S
11 months ago
M
mjsobelHub Starter
asked in Strava Features Chat
Flybys not loading

Nothing loads when I click on Flybys on my activity. This has just started in the last few days, no change to my privacy settings, which are set to allow all.

2354
O
11 months ago
N
NewlandsHub Rookie
posted in Strava Features Chat
Global Heatmap Visibility

Hi,I just noticed that the Global Heatmap for my area suddenly has lost most of it's color.  It seems as it Strava is now filtering the Global Heatmap more aggressively and areas where previously I could see many routes there are now very few.  I use Strava for planning gravel rides in my area where the maps are not reliable, but without heatmaps I can't tell whether the roads are passable or not.I hope that Strava will dial back the filtering so that roads with fewer rides will also be visible, or provide controls for users to decide how much filtering to apply.-Donald

275
A
11 months ago
K
kflanaganHub Starter
asked in Developers & API
Is total_elevation_gain corrected or native?

Hello,In the API is the Activity.total_elevation_gain field populated with Strava-corrected elevation or the elevation data originally recorded by the device / app? The documentation just states: "The activity's total elevation gain." Thanks

21
Jan_Mantau
Superuser
11 months ago
G
Gerben321Hub Rookie
asked in Developers & API
Webhook is called multiple times?

Hi all, I've noticed that my webhook is called 3 times when an activity is added or edited. Any reason why this is? There's obviously only one webhook setup at the strava side. I see them in my server logs with something like 7 minutes between them. There are push notifications in my app based on information from the webhook, so now people are getting multiple notifications. What can I do to debug this? My server responds with an empty json response within the specified 2 seconds. Thanks. 

72
G
11 months ago
Shant
ShantHub Adventurer
asked in Strava Features Chat
Are the tracks near you open or closed to public?

How do you find out?I wish there was an easy way to tell if tracks are open before going and a way to comment on a segment/ point of interest to say it is closed. Some tracks are only open if the teams are practicing on the weekend. 

32
Shant
11 months ago
R
RichBHub Starter
asked in Strava Features Chat
New garmin HRM and change of layout on activity

hey guys, So I have just this week gotten a new HRM, a Garmin Pro-Plus. Now when I complete a HIIT workout and save ther activity it seems to be recording mileage on the main page of my activity. How do I change / edit this? Its not the end of the world but my old HRM showed average HR and max HR which was perfect. Screen grab here: thanks!!!!!  

71
Jane
Community Manager
11 months ago
B
BartFontaineHub Starter
asked in Strava Features Chat
Can't give kudo's anymore

HeloSince today I can't give kudo's anymore. A few hours ago I still could but now no more. Can anybody tell me why ?ThxBart

251
Jane
Community Manager
11 months ago
R
RobertBobHub Starter
asked in Strava Features Chat
Triathlon leaderboard sports stats update

Could be possible to add other kind of sports in the leaderboard stats for Triathlon Clubs? Actually, the leaderboard for Triathlon clubs take only runs, rides, and swims stats into account. It is a pity because triathlete trained as well: fitness, crossfit, and virtual run and virtual bike especially in winter time. Could be possible That would be grateful, thanks in advance.

21
Jane
Community Manager
11 months ago

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