Ask & Troubleshoot

After I updated my Strava app a few days ago, I can no longer find the ‘crop activity’ option in the usual ellipsis menu. I need to use it on a recent activity where I forgot to stop before I went for a drive (face palm). Unfortunately, I forget to end Strava activities quite often, so I need to use this function a few times a year! I’ve tried on site and app and no luck yet. Anyone know how to do this now?

We have a ride for our user, the maximum speed mentioned in the summery is 69Kms/hr although all the ride there is no such speed. The ride detail activities/12363433025

Hello, this is New Balance Korea. We connect to Strava through an app called MYNB to record and store running data and provide related services to our customers. However, for a while, the data has not been reflected properly, and recently, the icon for installing Strava app has not been viewed on Google Play and the App Store. Do you have any plans to suspend or reduce services to South Korea? If so, please answer the specific schedule plan.

Hi,the Strava authentication in my windows app CR4NKUP is not working anymore. The app was built in Unity and uses the Vuplex Webengine ( https://developer.vuplex.com/webview/overview ). When the user wants to connect his Strava account for uploading activities to Strava the InApp Webbrowser is opened with the Authentication url and according parameters and the user has to authorize. My app handles then the upload of the activities to Strava and takes care about token refresh, etc. Everything was working fine for more than one year. But since about two months the Authentication does not work anymore.When the Strava page is opened in the InApp webbrowser and the user enters his credentials (email) the page shows an error instead of the next page to enter the password. The error is something like this (translation from German to English):Unexpected Error. Please try again later.If I use the url for authentication directly in the browser everything works fine.Were there any changes on Str

Hello,I have implemented a “synchronize” activities action on my website with a Strava connect button. So far, it works well for everybody except for one athlete.The account is correctly associated with Strava, but when calling the /athlete/activities endpoint, nothing is returned.When calling the endpoint for other athletes, 30 (max) activities are returned by the endpoint.There is no error, except that the response body is an empty array. REST.php on line 97:array:4 [▼ "headers" => array:25 [▼ "Content-Type" => array:1 [▶] "Transfer-Encoding" => array:1 [▶] "Connection" => array:1 [▶] "Date" => array:1 [▶] "status" => array:1 [▶] "x-ratelimit-usage" => array:1 [▶] "x-ratelimit-limit" => array:1 [▶] "cache-control" => array:1 [▶] "vary" => array:1 [▶] "referrer-policy" => array:1 [▶] "x-permitted-cross-domain-policies" => array:1 [▶] "x-xss-protection" => array:1 [▶] "x-request-id" => array:1 [▶] "x-r

How and where do I find my Strava ID on the App? Thank you.

Is this form https://share.hsforms.com/1VXSwPUYqSH6IxK0y51FjHwcnkd8 the way to go? Whats the usual turn around time?

Recently my api was approved by strava. Post that when I click My API Application in Setting, my client id changes ****80 or ****79.When 79 all my limits gets reset to default and when the id is 80, I get the allowance provided.Any idea?

Hi all,I don't know where to put this question. So, here i go:So i want to buy Strava Premium. I bought for 70 euro's on Google Pay.What is didn't see, that my Google Pay and Strava-mail don't match.Now i got 70 euro's on a different mailadres and no Premium.Can i change the e-mailadres on strava what is connected to Google Pay or am i doomed to make a whole new strava account?  

It says the club posts situation has been resolved on other conversations but is anyone else still unavailable to post on their club despite having tried everything?

Hello, we are developing a third-party service using the Strava API.📌 Scenario:Our service:Receives activity creation/update events via Strava webhooks. Then retrieves the activity data and updates the activity description by appending our service's content.⚠️ Problem:After receiving the webhook, we retrieve the activity data and update the description.However, we occasionally encounter the following issues:Our description update is not reflected. Descriptions added by other third-party services disappear.To address this, we introduced a 4 to 5-second delay before fetching activity data, but the same issue still happens intermittently.❓ Questions:What is the recommended approach to prevent description conflicts when multiple third-party services update an activity simultaneously?We would appreciate it if you could share any official guidelines or best practices related to this.Thank you! 🙏

Hi,I’m trying to export power data from an activity using the Strava API. I have a request that fetches the activity stream with the watts parameter. When a power meter was used during the activity, the values are returned correctly. However, if the activity was performed without a power meter, the API returns an empty stream.I noticed that in other places, such as the average_watts field, the API provides a value based on estimated power without any issues. Additionally, on the Analysis tab of the Strava activity page, it’s possible to view estimated power at each time point.Is there a way to retrieve estimated power through the API so that it appears in the activity stream? Maybe there’s another endpoint or parameter that should be included?Thanks for your help!

I've built an application using a domain for webhook, for some reasons I've to switch to new domain, will this transition be smooth or should I request all my users to register again?

When I tried to share activity from the Fitbod app to the Strava app, the Strava app reported, "Unable to connect to Strava servers; try again later."

Hey,It's been more  than two weeks since I submitted a support request and still no response.

Hi, Strava map query here: as of lately, when I click on the map recorded by Wahoo/Strava, all I get is my 'naked' route, ie just the outlines of my route but no background map at all to click on and enlarge, so no option to home in on the 'real' map to go over where I've been. Yikes. Am I going wrong somewhere, or is this Strava's naff idea of an update?!?

The fitness score/ graph is more like a training load score or effort score. It tracks the strain you're putting on your body, but doesn't account for things like efficiency, speed, or how well you’re adapting to that load. Calling it a "fitness score" is definitely a misnomer, especially when it doesn't accurately reflect your actual fitness improvements.My score has gone down 20% in the past 45 days even though I'm doing similar milage as at my peak, I've just gotten more efficient. So technically, the decrease in "fitness" is actually an increase.It’d be much more helpful if it were framed as something more specific, like training strain or load tracking, so users wouldn’t mistake it for a true measure of fitness. But for now, it’s really more about the volume and effort of your training than your actual fitness progress. Thoughts?

Hi, this was raised about a year ago and there still does not appear to be a resolution for it.  I seem to have a few runs completed where the activity time is completely missing for no apparent reason. One of my activities it was there previously but now it is gone.I’ve seen something about the amount of space, but this is not the issue at all. There is enough space, the detail is just not there.  I’ve uploaded two examples where you can clearly see the run with the time displayed has more achievements than the run without the time.This is only when on the mobile app on the main activity feed. You can see the time when you click the activity but most of us just want the time on the main page so it can be seen when scrolling.It is a small issue but very frustrating. Please resolve it.  If you need to omit details from this area, omit the achievement badges as this is less important than the time in my opinion. Would be grateful for an explanation as to why this happens and only on some

My widget recently changed from orange bars to green and now also appears to be showing my year to date mileage instead of weekly mileage. The color is less of an issue (just weird it changed) but I would like the option to go back to seeing my weekly mileage rather than year to date.   

Would be good to have the Segments inside some control with a scroll bar, that when going through all the segments the elevation map or even the map would still be visible.Now when you are scolling down the map disappears after 25 segements and the elevation map after 30 segments (depends on the resolution). This is how it is now:--The list of segmetns can be very long, and if you are scrolling down through them, the map and the elevation map are not visible any more sooner or later.Thats why I would put all the segments into some control like DataGridView, where you can use a scoller if there is more then X number of items inside of it. So it would be like: It’s always nice to at least see the elevation map (if not the map as well) when scrolling through the segments of the route, roght? Now its more or less useless, if you don’t see what’s going on, specially on the unknown routes. PLEASE :) 

On the mobile Strava Version you have a nice overview on how many Km,Hours and Elevation you‘ve gained in the last 3 months.  Now it usually has the Kilometers/Miles on the Y axis. How do I change it to hours?So that the chart has the highest peak at the week with the most hours and not with the most Km/miles.

Hi, I’ve recently subscribed to strava and after using the flyover video it creates after each of my runs it was great so see, little dot goes along your route you have just ran aswell as a red line following. Now for whatever reason my flyover vids are still working and being created but there is only a little dot following my route and no red line it’s hard to navigate your route. Anybody know why? It was available on previous runs and even if I go back and view them it’s the same now. Just the dot no red line. If I view any of my followers activity and view there flyover they have there’s all fine. 🤷🏻‍♂️ any help please 🙏 

Does anyone know why the event data being sent to my webhook looks like a schema definition, instead of the actual activity data? This is the event data that my webhook receives from Strava after an activity is logged, no data or whatsoever.{   "":"http://json-schema.org/draft-04/schema#",   "title":"StravaPushModel",   "type":"object",   "required":[      "event_time",      "object_id",      "object_type",      "owner_id"   ],   "properties":{      "event_time":{         "type":"integer"      },      "object_id":{         "type":"integer"      },      "object_type":{         "type":"string"      },      "owner_id":{         "type":"integer"      }   }}

Yesterday I did the Cape Town Cycle Tour and my activity shows up in Strava to import, it’s in my Apple health and fitness and I did two short rides after ending my main ride, one to the car and one from the car back to the house as the roads were still closed. The subsequent rides imported and display in my feed but my race is “imported” but I can’t see the activity. I have logged out, tried to reimport it, deleted the app, re-added my watch and nothing seems to be helping 

I wonder if any of you have gotten a solution to a similar problem;I have an old Strava account, https://www.strava.com/athletes/13939161 , which I am fairly certain used my Facebook account to log in. Because I can see that I have a Strava connection still active on my Facebook account from the same time I created my first account.However, when I got a new phone and wanted to log in, I made a mistake and chose Google as log in method instead. My Facebook and Google account has the same email connected. Somehow that created a new account, https://www.strava.com/athletes/133051305 . Now I cannot access my old account. When I choose Facebook as login method, it directs me to the new account. The same for Google and Email login. I cannot wrap my head around this, since Strava claims that one email cannot be connected to several accounts.Any suggestions?