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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2288 Topics
stephen11
stephen11Hub Explorer
asked in Strava Features Chat
How long before a newly added trail becomes routable in the route builder?

I recently added a new trail in a local park to OpenStreetMap - the path shows up in the route builder, however, when trying to make a route including it, the router completely bypasses it.    

31
Jane
Community Manager
10 months ago
V
VNASupperHub Starter
asked in Developers & API
Challenge problem

Is there currently an api that provides a list of challenges near the user? I want to take the challenges and display them on my mobile app

01
johantiger
10 months ago
J
jleighHub Starter
asked in Strava Features Chat
Other Club events

It would be nice to have non-run/non-cycle events for clubs. I have used club events to help organize swim meets, social dinners, and would like to use them for swim/rowing practice / regattas and more. Having more events would help keep people coming back to strava.

11
Scout
Community Manager
10 months ago
ajtosh77
ajtosh77Hub Starter
asked in Developers & API
New App ToS Approval Question

I am developing a game-based activity visualization app for web and mobile. I just published the first trailer video of the product:https://www.instagram.com/reel/C3lW9SvvYcF/?utm_source=ig_web_copy_linkCurrently, it does not integrate with Strava. I would love to support users importing their activities from Strava, but I think technically I do not meet Strava's terms of service. Strava could make a reasonable case that I duplicate some of their features. Is there a process for getting prior approval prior, as opposed to implementing the integration and hoping it passes? I am single handedly developing this product, so I do not want to waste any development time.Also, if you have any thoughts or questions on my product, Run the World--I would love to hear that too. You can sign up for my upcoming beta here: https://runtheworld.jarxconcepts.com/Regards,Andrew Tosh      

31
threadchill
10 months ago
C
City_rideHub Rookie
asked in Developers & API
Account setting doesn't saved after changes. API put requests doesn't have response.

Account setting doesn't saved after changes. API put requests doesn't have response.User is automatically logged out after sending requests and refreshing the page.This bug reproduce only in account athletes: 29844192

03
C
10 months ago
S
spartanxHub Starter
asked in Developers & API
Inquiry: Utilizing Strava API for Activity Type Recognition

Dear Strava Support Team & Strava Community,I am reaching out to inquire about the capabilities of the Strava API regarding the recognition of activity types based on GPS track records & Heart Rate.While examining the payload for creating activities via the API, I noticed that it includes types such as Run, Ride, and Walk. However, I am interested in whether there are specific API endpoints or methods within Strava's API that utilize analysis or AI to accurately determine whether an individual is walking, running, or traveling by vehicle based on GPS track records & Heart Rate. Our team requires precise information regarding the activity type (walking, running, or vehicle travel) to ensure accurate data interpretation and analysis within our application. Having access to such functionality would greatly enhance the reliability and usefulness of the data obtained from Strava's platform.Could you please provide insights into whether Strava offers API endpoints or fe

41
Jan_Mantau
Superuser
10 months ago
S
stigbarrettHub Rookie
asked in Developers & API
Downloding stream via strava api the first approx 1 minute og the track is missing

I am aorking on an app. When I downlad a activity stream for an athlete, the first part of the route is missing . How can I avoid that??

74
ActivityFix
Superuser
10 months ago
J
JasperCroomeHub Rookie
asked in Developers & API
Segment History

Hi, is it possible to get to a segment's history? I'm looking to see what activity a given segment has over the past 7-14 days, as a way of getting 'conditions' for a route / trail.

83
J
10 months ago
regnier_noah
regnier_noahHub Starter
asked in Strava Features Chat
Feature Request: My Routes Folder System

Aloha from Hawaii! I am a passionate Strava route creator and would love to see a private file system added to the “My Routes” feature of Strava web and mobile. It would simply all subfolders in “My Routes” and allow you to name and assign routes built to a folder for organization. It’s not like I have hundreds of routes (yet) but I’d love to group them by relatedness for ease of access. For a user story example: I am a trail runner here in Hawaii and there are a lot of undesignated trails that require me to build routes using manual mode. Route builder has all the tools I need to make a great route but for some particular mountains here, I make several routes that split one long trek into smaller routes for more reasonable efforts. There are about 8 total sections to this group of routes. As someone who builds plenty of bike, road, and trail routes I’d find it extremely efficient to be able to sort these routes into folders based on categories I privately label. If I ever leave H

371
Scout
Community Manager
10 months ago
johnjwall
johnjwallHub Rookie
asked in Strava Features Chat
Fatmap and Strava History

I've installed the Fatmap app and logged in via Strava but none of my past activities show up. When I'm on the "My Adventures" page it says I can connect a tracker to get my Strava data but when I click through I only get options to connect Garmin, Suunto and LifePass, no Strava.Any suggestions or ideas on how to get it to work?

147
G
10 months ago
G
GL1Hub Starter
asked in Strava Features Chat
activity filter

Hi, if possible, I would like to understand how many km I have done since I fitted my new tyres. I would like to have a filter for dates from — to so as to have a report of the total km done, altitude difference done and time taken. Thank you.

161
Jan_Mantau
Superuser
10 months ago
H
HowardMcCannHub Starter
asked in Strava Features Chat
Entering a new age group

I'm now a 55 year old runner. All my previous runs were in the category lower. So all my runs are no longer showing up in the 50-55 category (as I'm no longer in that age bracket)Only my current runs show up ....what about all the others when I was younger...is it possible to set the filter to show my runs from the previous categories over all the years of running....eg my runs as a 44 year old should be shown in that group..... Or am I missing something in the settings of the app

172
K
10 months ago
D
David7Hub Rookie
asked in Strava Features Chat
Total Time for the Day at a Glance?

I just signed up for the premium plan. I do indoor cycling which I do on and off throughout the day, 10 minutes here, 25 there, etc. Is there a way at a glance to see my total time for the day? Thanks!

133
ActivityFix
Superuser
10 months ago
A
AkshayHub Starter
asked in Developers & API
Date is not getting from club members

I use this api https://strava.com/api/v3/clubs/${id}/activities     I try to fetching club members data other data is getting but date is not getting so any solution ?

63
P
10 months ago
E
educostaHub Starter
asked in Developers & API
Site com Desafios Virtuais de Ciclismo / Website with Virtual Cycling Challenges.

Olá, gostaria de criar um site de desafios virtuais e por isso busco alguém que posso me ajudar a desenvolver.Preferencialmente que fale com idioma português . TRANSLATION: Hello, I would like to create a virtual challenge website and that's why I'm looking for someone who can help me develop it. Preferably speak Portuguese.

11
S
10 months ago
C
clayandchingpowHub Rookie
asked in Strava Features Chat
HR data not showing

Using a Wahoo Tickr...the HR works fine but the transfer from Zwift to Strava strips the HR (but it still transfers to Garmin connect ok).  Any ideas on why HR won't show for trainer rides on strava?  Outdoor rides are no issue

132
C
10 months ago
P
PAXOKAHub Rookie
asked in Developers & API
Authentication process canceled

Hello,I developed an web app, it works very well in localhost, but when I deploy it, I am able to retrieve Strava activities, I have a problem during authentication.My error message is:AuthCanceled at /oauth/complete/strava/Authentication process canceledRequest Method:Request URL:Django Version:GEThttp://centcols7-245eaaaf.b4a.run/oauth/complete/strava/?state=ebefy8dzD9YHtwc2R0wCIivPpB0amT9b&code=cb9d55d79f9dcd8c8fc7e23a920c4fd07693aa12&scope=read,activity:read_all5.0.2 

131
P
10 months ago
H
huynt1337Hub Rookie
asked in Developers & API
get activity information of Number of currently connected athletes

Hi everybodyCurrently, I haven't found a solution to get all registered user's activities, does anyone have any solution?Hope to receive help from everyone

145
ActivityFix
Superuser
10 months ago
R
RoelandHub Rookie
asked in Strava Features Chat
Remove PB from Elliptical as virtual run (without deleting activity)

I have various Elliptical runs registered on strava that mess up my normal running PB's. How can I remove these from the running PB's without deleting the activity? I already made them private, but that did not do the trick. 

65
H
10 months ago
B
bobboHub Rookie
asked in Developers & API
why can't I create a route that has a simple out and back segment?

I'm trying to create a new route, and there's a section of road that's a simple out and back.  The creator is forcing my route into a loop, when I don't want additional roads on that section, in fact, I just want the route to follow my cursor.  It didn't behave this way previously (a few months ago).  What gives?  Please change it back.

82
B
10 months ago
W
WesPlateHub Climber
asked in Strava Features Chat
Reply autocomplete should prioritize names of commenters

it’s really surprising how difficult it is to reply to somebody’s comment. The auto complete for the name does not prioritize the names of people who actually commented. Here’s a screen recording, demonstrating: https://share.icloud.com/photos/036eMR4aCdID_P0fPCcSM3NUgThe autocomplete should prioritize names of people who have left comments.

21
Jane
Community Manager
11 months ago
chris_chris
chris_chrisHub Starter
asked in Strava Features Chat
Matched Rides Disappearing?

Hi! So, recently I did a ride (bike), one that I do exactly quite often, every couple of weeks for the last few years. Matched rides used to pop up and show me all of these rides going all the way back to 2019. Now, suddenly, I only see matches for the last couple of months. Also, I different ride regular ride today, exact same route as usualy and matched rides isn't even showing up. Is anyone else noticing this? Could there be something wrong with my data?

36
G
11 months ago
D
DrewtietzHub Rookie
asked in Strava Features Chat
Power graph

A recent app update has moved the power graph away from the analysis tab.   This is a really bad change because looking at the correlation between power and heart rate in the analysis tab is at the core of data analysis.   I would urge support in moving the power graph back to the analysis tab, even if it means just simply duplicating it so it is in both the main post page and the analysis tab.  Us cyclists want to see heart rate and power graphs on the same page please. 

44
S
11 months ago
J
jpcampbell42Hub Rookie
asked in Strava Features Chat
Allow individual goal activity types to match group challenge activity types

Currently, when creating a group challenge, we can select a specific list of activities to count toward the challenge. However, individual goals can only be related to a single activity type or to a bucket of activities that does not align.For example, I participate in a group challenge that counts both Run and Workout/HIIT/Crossfit (see below for why I put slashes between those). I would like an individual goal that also tracks those activities.I grouped Workout/HIIT/Crossfit because the current app behavior is a bit confusing. In one group challenge where I participate, the only listed qualifying activities are: "Hike, Run, Virtual Run, Walk, Workout" but my "HIIT" activities on Strava *are* counted.Basically, when I do a bootcamp style activity (Workout/HIIT/Crossfit) or a run I would like to include it. But, for example, when I go skiing or biking I do not want those to be counted. If you were to create a pre-created group, it would be something like "activities on foot."

62
J
11 months ago
L
lmalossiHub Rookie
asked in Strava Features Chat
Activities defaults on retired bike

Hi all retired a bike some day ago and added a new one (gravel) and defaulted on cycling and gravel biking. New activities altough defaults on the old (and retired) bike.   Any help? regards Luca

53
V
11 months ago

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