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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2288 Topics
I
IreneactiveHub Starter
asked in Strava Features Chat
Sugerencia: Privacidad selectiva / Tip: Selective Privacy

Sugiero poder configurar la privacidad de la actividad según su tipo o incluso según unos tiempos mínimos o km de actividad. De lo contrario saturas la app de tus contactos o tienes que bloquearlo todo e ir activando la configuración para cada actividad independientemente si eres de esos que registrando todo. Gracias, saludos. TRANSLATION:  I suggest being able to configure the privacy of the activity according to its type or even according to minimum times or km of activity. Otherwise you saturate the app with your contacts or you have to block everything and activate the settings for each activity regardless of whether you are one of those who record everything. Thanks greetings.

01
Scout
Community Manager
10 months ago
SamB3
SamB3Hub Rookie
asked in Strava Features Chat
Group Challenges Query and Clubs

Hey, I recently started a group challenge - 90 miles in 30 days - "90 in 30" and a club "Sam B's 90 in 30 Club". I think a great feature would be to able to add/make challenges through clubs, not just events. So for example my club 'Sam B's 90 in 30 club' would include a challenge every 30 days/month of 90 miles in 30 days (Walking,`Running, Hiking) instead of these two things being separate. I understand this might be a premium feature, since I can only make 3 challenges with my current account. I'm also a graphic designer and would love to create and add my own badge to my 90 in 30 challenge for successfully completing it, make my trophy case all snazzy. Either this is a feature already and I don't know how to do it or could be a great creative opportunity especially if we could create challenges through clubs. Would love to hear everyones thoughts!Sam B  

21
Scout
Community Manager
10 months ago
J
jarostekHub Rookie
asked in Strava Features Chat
Automatic language change in the application

Some time ago the mobile app spontaneously changed my language from English to Russian. I don't know Russian, I use the English version. How can I restore the correct language? Everything is fine on the website. I reinstalled strava but this did not help.

5245
Jane
Community Manager
10 months ago
S
SarahBHub Starter
asked in Strava Features Chat
Strava step counter - new, but inaccurate

Hello everyone!In the last 3 weeks, my Strava data started showing steps taken during a walk (in-app, Android).They're wildly inaccurate - today, 5.33 mile walk = 584 steps! 😄How can I stop the steps showing or make it accurate? Thanks in advance, Sarah

272
Scout
Community Manager
10 months ago
A
AGWHub Starter
asked in Strava Features Chat
Mapping over another part of the route - Problems

When devising a new route on Strava's mapping tool from a PC, I cannot draw the return route over an existing section of the route. Manual mode does not seem to solve the problem either. Is there an easy fix, what am I doing wrong, it used to work just fine, and this is the only reason why I pay for Strava. I am already having to post the group rides in Ride with GPS, but I would rather return to Strava is I could get it to actually work like it used to work. Any guidance is appreciated!

132
Scout
Community Manager
10 months ago
I
infowearHub Starter
asked in Developers & API
Rate Limit Increase

1. My application’s sports sharing has reached the daily request limit. What do I need to do to increase the request limit?

51
E
Community Manager
10 months ago
A
Anonymous
asked in Strava Features Chat
TERRIBLE EXPERIENCE losing access to paid account

What is the complicated issue I’m solving?? <<< I lost access to an email address (which was part of a Google suite, so no actual password but click-through logins). I can no longer log into a paid account. >>>That’s literally it. Since I lost my account, I had created another account to contact Strava support. I submitted tickets, emailed the support desk directly, and attempted to call. No help whatsoever. Now if I submit a ticket, it becomes flagged as solved (wth??) All I needed is to change the email to the account so that I am able to log into my account (shouldn’t it be a given if I’m paying the subscription???). It’s not that complicated. You should have built the functionality to recover an account in case they lost an email address or Facebook account. People change jobs and they become logged out of what they had. Don’t you get it?? How many more hours should a paying customer spend on solving this issue? It literally should’ve take

141
Scout
Community Manager
10 months ago
B
BlakeWHub Starter
asked in Strava Features Chat
Measurement

I have my unit of measurement set to KM but all my best efforts are shown in miles. I reinstalled the app after powering my device for 10 seconds but this is still the case. How do can I fix this so my stats are only in KM. Thanks

301
Jane
Community Manager
10 months ago
S
skybedyHub Rookie
asked in Strava Features Chat
Different results from .fit and .gpx

If I upload manually original .fit file from Garmin, I get new activity on Strava. If I then this activity export to GPX file, the activity remove and again I upload from the GPX file, I get activity with different parametres than the original activity was. How it's possible, it's correct?      

691
Jane
Community Manager
10 months ago
Y
yatishmadhavHub Rookie
asked in Strava Features Chat
Workout logged incorrectly

Hi. This is my first post ... go easy on me lolI did a 1h 23m workout this morning. Tracked it using my Samsung Galaxy 5 Watch ... but it only logged as 1m 33sWhen checking on the watch there are not unsynced activates. How can I correct and log the full workout and as 2nd prize at least update the workout time?Thank you

434
Y
10 months ago
T
tomekpl77Hub Rookie
asked in Developers & API
Strava API question - problem with dashboard creation

Hello Team,I have one request related to Strava API. Currently I would like to connect one of my Club to power BI. We would like to use it to follow our team members what kind of activities they did for example in August and what kind of results they have. It will be useful for us to organize some competitions for associates etc. I already tested your API an  mainly (List Club Activities, List Club Members, List Athlete Clubs) but the data which I was able to collect are not satisfied. For example I don’t have full last name of team members. Based on that it is not so easy to track who it is. Other issue is that when I get the list of activities it is the summary for associate. Based on that I’m not able to organize the dashboard where I can follow who did for example how many kilometers on bike in August.Based on that are you able to support me and let me know if it can be easily organized or give some other hints how we can do it.

64
P
10 months ago
E
Community Manager
Elliott11Community Manager
asked in Developers & API
Extended Deadline for Strava Developer Program

At Strava, we’re constantly inspired by the passion and innovation within our developer community. Since we launched our new developer program, we’ve witnessed an overwhelming amount of interest and enthusiasm. It’s evident that many of you are keen to collaborate and continue contributing to the vibrant Strava ecosystem. Your invaluable feedback has allowed us to refine and improve the application process. As we iterate to ensure a streamlined submission journey, we recognize that additional time to submit for review would be appreciated by our community. In light of this, we’re excited to announce that we are extending the deadline for our Developer Program. This will provide everyone ample opportunity to be part of this exciting journey and ensure that all apps benefit. The new deadline will be March 4th, 2024. Thank you for your continued interest and feedback. Together, we look forward to building a richer and more dynamic Strava experience for our shared community. Sincerely,Stra

1118
H
10 months ago
L
lhdamianiHub Starter
asked in Strava Features Chat
Fitness & Freshness values are different from Web vs App

Hi, I'd like to know if someone else also has this issue: my fitness & freshness values differ from the web vs the app... maybe it's not a bug and it's expected, but then i'd like to know why would this be implemented like this? Web: app:   Does anybody have any idea how to sync them again or what happened ?Thanks in advance...

337
G
10 months ago
RMSouthAfrica
Superuser
RMSouthAfricaSuperuser
asked in Strava Features Chat
Confirmation of KMs

Dear @Jane11 Please ask the technical team to look into this for me.My yearly KMs on the mobile and the Web interfaces are not the same. See pics  

12
RMSouthAfrica
Superuser
10 months ago
W
wesleyschlenkerHub Starter
asked in Developers & API
Randomly Not Receiving Webhook Events

For some reason, activities from Strava have been randomly not sent to our webhook after users finish logging their activities. We've seen multiple users of our application now who log the same activity day after day, and somedays we receive the event, but other days we don't. What's going on?To clarify, this appeared to start around the end of last year, but the issue has been worsening with more and more users reporting this problem. I just checked our logs last week and realized that the problem wasn't on our side, but that Strava wasn't sending us the events at all.

173
aligg
10 months ago
Liv
LivHub Rookie
asked in Developers & API
Rate limit exceeded

Can anyone tell me why I get a message, “rate limit exceeded” when I try and post a comment, that won’t post because of this message? It’s working again. 🤗 

1510
mk_ultrarunner
10 months ago
D
doogle66Hub Rookie
asked in Strava Features Chat
E-bike mileage

I'm new to this site so apologies in advance if I'm unfamiliar with itI have regular bike and e-bikes. I want both to count towards my annual goals (time and distance). I've been Googling for whether e-bike rides count, most replies suggest they do count, but clear from my total they don't (I can simply change an activity from Ride to E-Bike ride and see the totals change for YTD).How do I get it to count everything short of calling everything a Ride (which messes up lots of other things)?

8319
R
10 months ago
L
luisgustavom1Hub Starter
asked in Developers & API
Why can't I filter by after using correct timestamp

What I'm doing wrong? The format timestamp is correctly?I want get the activities in a range of 1 monthbefore = 1709383329531 // "2024-03-02T12:42:09.531Z"after = 1706877451938 // "2024-02-02T12:37:31.938Z"

21
ActivityFix
Superuser
10 months ago
K
KevinWhiteTriHub Rookie
posted in Strava Features Chat
Strava Power goals not achieved

Hello,This isn't a huge deal but for some reason, the power goals I set on the desktop Strava (I don't know if this is available on the app) don't seem to be achieved. However, my power curve shows that the goal has been met. Any idea why this is happening?  

31
Jan_Mantau
Superuser
10 months ago
T
TrailkussHub Starter
asked in Strava Features Chat
No Elevation Gain from Treadmill shows up...

Hi there hope you can help me out, i use a nordictrack incline treadmill (xi7)  for my special keyunits like hiking intervalls or hike /run intervalls and stuff like that. Everything was fine since 2 weeks. I uploaded the tcx.file like weeks and months before but now... no elevation is showing up in my workouts.  On Ifit its the 3rd party where i get the tcx file from everything is fine. And also on trainingspeaks the elevation shows up when i upload it. Only on Strava no elevation anymore...I opend severall time a ticket but since yet no solution ;(I uploaded pictures from everything.  Regards 

30017
F
10 months ago
D
davidmarks206Hub Rookie
asked in Developers & API
I can't oathenticate on my new domain

I keep getting {"message":"Bad Request","errors":[{"resource":"Application","field":"redirect_uri","code":"invalid"}]}When I use the following auth url:https://www.strava.com/oauth/authorize?client_id=MYCLIENTID&redirect_uri=https://MYNEWDOMAIN/rule10/activities/strava_callback&scope=activity:read_allThis is the same URL I used a long time ago on MYOLD domain. Any thoughts on why this should be. David 

131
SkippyVasquez
Community Manager
10 months ago
D
davidmarks206Hub Rookie
asked in Developers & API
Can I use the API from two domains?

My app was originally developed on one API.  Now I'm building a second version on a different domain.  Can I authenticated my app on the second domain?  Or do I need to do some voodoo of somesort

81
SkippyVasquez
Community Manager
10 months ago
P
pocnesteHub Rookie
asked in Developers & API
Get Authenticated Athlete response does not match DetailedAthlete's instance fields

There are fields in the response which are not present in the DetailedAthlete. such as username for example. Is this intended? 

11
SkippyVasquez
Community Manager
10 months ago
L
livbHub Climber
asked in Developers & API
Authorization Error profile:read_all_permission missing

Hi,I was wondering if anyone can help, I am having an issue trying to access my activity data for a dashboard I am building. I have tried using the refresh token given on my strava API application page and this results in a read_all_permission missing authorization error. I have seen a number of others have had this issue so I followed the fix they suggested:Using the address to approve and take the code from the resulting addressand using that method to get a different refresh token but instead of fixing the issue that then results in a 'refresh_token', 'code': 'invalid' response when I try to request an access token.Can anyone help?Thanks

221
SkippyVasquez
Community Manager
10 months ago
R
RigeqyHub Starter
asked in Developers & API
Question about remove/update activity by API

ood afternoon! I am writing to you to ask a few questions. We are currently developing a website that is aimed at receiving training in the form of tcx, etc. and making adjustments to them. In particular examples: 1. Adding a distance to the workout, for example, recorded a workout on an exercise bike, recorded how much you rode from the simulator, and then added this distance to the workout at an average speed throughout it.2. Combined several workouts into one. The question is interesting: is there any possibility of replacing workouts or removing them using API endpoints? We saw that you can change workouts, but there are basic fields, such as names and descriptions, but we are interested in changing the data that is available through the /streams endpoint. Perhaps it is possible not to upload a new workout, but to update it via the /uploads endpoint.Thanks in advance for your answer! Sincerely,Nikita Runeev

81
SkippyVasquez
Community Manager
10 months ago

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