Ask & Troubleshoot

I had an issue with my watch syncing with my phone/the app for the past couple of months, and now am trying to port all of my activities over. I’ve uploaded the majority of them, but now with only 6 left to go, it’s giving me an error message saying “You've exceeded the maximum number of uploads. Please try again later.” According to the chat bot, the only limit is that you can’t upload more than 15 at a given time, but there’s no limit to how many you can upload in a given day… Based on this recurring error message though, I’m not so sure.Does anyone know how long I have to wait to upload the rest? Or if there’s anything else I need to do?

Just some general feedback- I'm sure many love the increased monthly walk challenge- I see it bumped up from 30k to 50k starting in 2025. Unfortunately, as a busy pregnant mom of a toddler I'm finding this change to have really hurt my momentum. The 30k was perfect for me to get in each month, it was challenging to hit, and kept me motivated to try and get steps in each month because some health issues have prevented me from running pregnant. The 50k goal is just not going to be attainable for someone who was not always able to make the 30k goal. I wish Strava had not removed the 30k option- it was a good distance. Why not have both? I really miss having this- it kept me engaged all thru my first pregnancy. :(

I am fairly new to Strava but have no problems with previous runs automatically syncing to Strava. My run from last night is no where to be found but my post stretch workout synced no problem. I have gone through the steps of logging out and back in, turning off my phone, reconnecting my Apple Watch to Strava and still nothing appears 

Is the flag feature functional for e-bike activities. Am I wasting my time trying to clean up e-bike leaderboards?

Bonjour,Je me demande pourquoi il n’y a pas la Zumba et le step dans les sports Strava ?Merci pour la réponse ☺️

Since the past couple of weeks when I click on the map of an activity, I see the GPS track but the background map is just about empty. I used to get a proper map with paths, roads etc. that I could zoom in and out. What's supposed to pass as a map now is pretty useless. Anyone have an idea what changed?

I’m unable to see certain friends’ 2025 YTD data in both the iOS app and the web browser. If I choose previous years from the pulldown on the web app, the data is available, but not 2025. Here’s a screenshot from the web app with my friend’s missing data on the left. I can see his daily activities, just not his YTD stats  

I just realized that although you can opt for “Trail Run” as an activity type before you record in Strava, there doesn’t seem to be any way to retroactively change a regular run to a trail run using the “Edit Activity” feature. All my activities are automatically created by my Garmin, which logs them as regular runs. Is there a workaround so that I can save them as trail runs (and, ideally, change some of the archived runs, when appropriate)?

Ich habe folgende Frage:Ist es möglich eine Strava Aktivität auf dem Smartphone (Android) zu starten und die Aktivität auf der Smartwatch (Galaxy Watch) weiter zu verfolgen? Ich muss es auf dem Handy starten, da ich ansonsten den Herzfrequenzmesser nicht auswählen kann.Translation: I have the following question: Is it possible to start a Strava activity on my smartphone (Android) and continue tracking it on my smartwatch (Galaxy Watch)? I have to start it on my phone, otherwise I can't select the heart rate monitor.

Went for a short distance swim together with a friend and realised that the same distance was logged differently. Any ideas what might be the issue? 

I am trying to post activities to my Instagram story and the app is not showing up in the list I can share to? Any idea on how to get it so the instagram app shows up on the share list? I have submitted a ticket to Strava support and there has been no answer. 

I've entered weight, entered all My Gear information, chosen Ride as activity but still not showing calories burned, why? 

I saw on the 5k runner that Strava has “exited” South Korea. No official announcement? What does this mean for users and of course, our oh so recently increased subscriber fees?

I have been sharing my runs with a landscape image overlaid with my run data. However, recently Strava now crops the image to long 16:9 portrait image, irrespective of the original image format. I have not changed how I share, both by directly sharing to the social media platform or by saving as an image.So when I am about to share, all looks ok like this; Then when I actually share to any platform or hit ‘more’ and save image, it comes out like this; Is there a new setting somewhere? If anyone can share any light on this, it would be great as it is really bothering me now. If relevant, I am using an iPhone. thanks.

I accidentally entered the wrong date of birth on the strava app, and I am now unable to use messages or allow access to use heart rate data. It won’t let me change it on the app and returns with “Something went wrong” and displays “This change is not allowed” on web.

Hello, I have an application that is used to upload gpx to strava from usb cable connected devices,it can also view activities general details - mostly track and map. It does not duplicate any strava functionality besides uploading gpx via API. It is a desktop app with 1 user only using his own api-application. I was autidted by the team, i got all the required stuff in the app (logos, strava promotion, links to activities ‘view on strava’ etc) and I got all the blessings, plus request limits set for the app. I am happy with that. But my question is - if I make the app public, and some people will download it and use as their private api applications, will that be a concern for me, or just they need to setup their api-app and use it. It is a one-user desktop app. Hope it sounds reasonable ;) if not I can give more details to strava team. 

Hello Strava,I've been trying to rename my gear for quite some time now. Specifically, I just want to change it from lowercase to uppercase letters — from ASICS gel-nimbus to ASICS Gel-Nimbus. However, when I save it, it reverts back to the name with lowercase letters. I assume this must be a bug. Or am I doing something wrong?Thank you for your feedback.

Latest version of Strava on Samsung S24 and Samsung Watch Ultra.Today was my first cycle commute of the new year and first since getting the watch. Reviewing my e-bike ride, kCal is available on my watch, only. It doesn’t appear anywhere for that activity on my phone, or on the website on desktop. Instead, I’m getting a new stat about “carbon saved”, which is meaningless - Strava doesn’t know if I normally walk to work, get a train, or bus, or drive an electric car or a gas-guzzling panzerwagen.Can you add back the actually useful and meaningful ‘calories’ stat to the phone and website interfaces, please?

I have been looking into some 3D views of routes after activity (replay 3D thingy) and found it rather dry, gets boring after a while. I was watching some cycling greats routs (cough Pogacar cough) at 150+km, therefore have some suggestions:Include compass at the bottom of the map, this will help orientation, either with true north or with reference to a landmark or the destination or the goal. Consider including a mini map of the entire route (again, at the bottom), this will help keep track of the bigger picture When an athlete enters a segment, show a pop-up (a bubble of some sort) of the current segment KOM (or best time or whichever applicable) comparing directly to the athlete. This way, you can track where the athlete had gains or slowdowns for future improvements.  

Dear Strava Support Team,My name is Seokwon Jung, and I live in Seoul, South Korea.Since the end of the pandemic, I have fully embraced running as a hobby and began using the Strava app last year while preparing for a full marathon.Currently, I work as a leasing manager for brand stores during the day time weekday, a graduate student researching urban commercial districts and real estate using big data and GIS at night, and an as a runner and marathon enthusiast on weekends, enjoying the Strava app.Given my background, I have recently become highly interested in Seoul’s running environment. Specific areas such as Hangang river Park and Seoul Forest are forming running communities, which have even attracted related brand antenna shops. Additionally, the Seoul Metropolitan Government has been implementing policies like “Runner’s Station at Yoeyido metro” or “WristDoctor 9988” to foster a better running environment.As such, I would like to analyze Seoul’s running (jogging) environment usi

Suddenly my Garmin ride does not automatically upload to my Strava activities.I see the ride in Garmin Connect on my  iPhone. Strava account states Garmin is connected. I deleted the Strava app and reinstalled and logged in.I am a paid subscriber.I am at a loss. 

I’ve already submitted a ticket, so just waiting on that, but figured I would mention this in case others are seeing anything similar or had other ideas.I ran into an interesting situation this morning when skimming through some segments I like to keep tabs on.  I have had the KOM on this one since June of 2021.  Everything looked fine the last time I checked earlier this week, but when I looked today, I was not listed in the “top times” section on the top right of the page.   When I scrolled down to see the leaderboard, I saw my time from June was still showing in the 1st spot on the list, but I also had another entry down in 10th (my 2nd fastest time on the segment), so I was actually showing on the leaderboard in two spots at the same time.  My first place time was not registering as the KOM.  I opened that specific activity file from June 2021 and nothing there showed anything wrong.  No flags, no suspicious tagging from auto-detection.  I then checked my KOM list on my profile and

I'd like to see a time to distance overlap in my progress overview, for running specifically. By day like in the weekly scale, maybe moving minutes with the distance? For a quick visual. I'd like to see that in my progress files, for looking back onto.Just as a female, information I'm currently collecting is to see what weeks I am strongest and then comparatively weaker requiring rest.Where does my endurance improvements meet my fatigue limits. If I was smarter, I could word this better, but I'm not so I run for fun. 

I have had my Strava account for years. I have recently lost access to the email address registered to my account and so I have been using Face ID to log in.  How can I change the email address connected to my account so that all of the workouts I complete across different devices can sync? I have spent hours trying and it’s just not working. Please help!!!