Ask & Troubleshoot

I’ve got Strava set up to use Celsius in the interface settings, and it shows up in the ride summary, however when I go to the “Analysis” tab the graph is all in Fahrenheit. Not sure if this is a bug or just a limitation right now. Attached some images below, both items are the same ride.Setting value of “Celsius”Summary showing CGraph showing F 

A lot of people use t.ex. Zwift both for training and races. It should be possible e to set the type of activity to "Race" for virtual rides too. Looking at my Monthly fitness, it's not possible to get a good view on how the race period affected my fitness. 

Hello,I'm having an issue with the Strava API that I hope someone can help me resolve. I'm able to successfully make API requests through Postman, but when I implement the same code on my server, I get a 403 error.What works (in Postman):I'm trying to access activity data with this endpoint: GET www.strava.com/api/v3/activities/[activity_id]With the authorization header: Authorization: Bearer [my_token] The error I'm getting on my server:I'm using PHP with cURL for my implementation. Here's the error I receive:403 ERROR The request could not be satisfied. Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Generated by cloudfront (CloudFront This implementation has been working perfectly for months, but suddenly stopped working this weekend. Nothing changed on my end. 

Hi there,I know I'm probably not the only one facing extremely long times to reach (or better said, I still have no answer, 3 weeks after my e-mail !!!) Strava support, but I post my story here, in case someone can help me.I have an issue with the family subscription: a friend sent me the link and I got the following error: “you can’t join the formula, you’re not in the same country”. What makes no sense since we are actually living in the same country (France), and that’s also what is indicated in my (and his) profile. The link also worked perfectly for the two other friends who joined his family.I immediatly contacted Strava Support to ask what to do or what they can do to fix this issue, but it’s been 3 weeks now, and I still have no answer, and the issue is still not fixed. For a paid service, that’s a little scandalous…I do not have many hopes that my problem will be solved here, but if anybody knows how to actually get help from Strava, or better, how to fix this location issue,

Hello, since the strava update 378, the Mi Fiteness data is no longer synchronized with Strava. And the revision 379 did not solve the problemthanks

I used my watch to track paddle boarding. I've not been able to get my watch to sync with my account and it is still showing as unsynced on my watch. I have tried a forced sync.How can I sync it?

Is there a option where i can create a consistency challenge. For eg, I want the group to be phycially active for 21 out of 30 days in month for a minimum of 30 days. I do not see an option to create this type of challenge even though i have a strava subscription.Is that correct or am i missing somthing. Second if I am able to create a challenge how do i invite the whole group instead of sending it individually to each member? Can someone guide if if this is possible and how to achieve it.?DO we need any third party plug ins to do this?

I submitted my request to download my data yesterday about 24 hours ago and I still have not received my link to download my data 😥Does anyone have any idea how long this takes?I think I did it about a year ago and it was within a few minutes. Thanks.

i have a paid subscription on my app,but my dashboard has an old free account.Whenever i use BKOOL,the data goes to the free dashboard account,and not the paid app account.Can I either delete the free account,or transfer the day from dashboard to my paid account?They seem to both have the same email address

My activity is set to public/everyone but is not showing up in anyone else’s feed.https://strava.app.link/Kpi2fD0wLRb  

First of all, all firmware versions are up to date (Garmin Connect, Watch Version, Strava Version) Also, I live in asia, I am using the instinct2 model, and if you look at the auto upload sheet, it will be uploaded as the instinct2 solar model Is there a solution?

I am baffled 😯 by Strava at the moment and a little disappointed 😔 to. I couldn’t get Zwift &Strava to link ended up doing the manual route. Deleted Strava and Zwift several times etc etc etc. yesterday did a 5km ride to see if anyone from Strava had waved a magic 🪄 and responded to one of the several tickets I have sent in. No luck and no sync 😖 i then did a 20km and i could not believe my  👀s it synced with Zwift. So I added some photos and made a comment uploaded it and appears for a moment then I can’t see it again on the page where my followers are my followers can see it because they are giving me kudos. After a while I opened Strava again and it is now on the you list of activities but still not visible to me on the open page with followers. Grrrr

Hi every time I try to log In . I keep getting error messages?I’ve tired not connecting from google, and Facebook but no matter what I do it won’t let me

I'm trying to change my password and I can't :(

It seems like saving routes isn't working. The route is created but then does not appear in the route list

I am interested in analysing my stops post ride. I would like to see where I rested on an activity (this affects your efficiency percentage on long rides such as Audaxes, i.e. ride time vs rest time) This can be where the stop was more than 1 minute no power or cadence registered speed below 3km per hour (in case of a wandering GPS) Ideally this would show in a table (similar to the existing Laps table) showing the rest start time (time of day and ride time) rest time the end time for each extended stop Even better if you could show these as locations on the activity map Many thanks for reading and hopefully upvoting this idea.

I ran my longest run this morning of 6.01 Miles. Garmin also noted it was my PR in the 5K but when it uploaded to Strava, none of this was recognized and the overall time, distance and pace are so different? 

I’m trying to use strava audio queues from my apple watch SE but I only have pace and distance audio queues in the run options. I gave all permissions regarding heart rate. All my runs have heart rate charts and everything, its just not showing up as an option for audio cues. (Fitness and motion is on and all that). Is there a fix to this? I have a premium subscription as well.

Hi all,i try to get the annual kilometers of a club via API. In the dashboard i only see some weekly kilometers. is there any chance to get annual kilometers? thanks for helping

I am trying to use the strava app on a pixel watch 2. But the screen goes off after a few seconds on the watch and I have to press the button to show the screen again.Its not really useable like that so is there any way to force the screen to stay on when using the watch app to record ?I already have Always On Display set to On

Is there anyway we can get workout the strong app to sync with strava? 

Hi, I'm getting a server error in many parts of the app for instance:when trying to upgrade to premiumwhen trying to check the leaderboardwhen trying to select a route to follow and in many other parts I tried deleting app data and cache, logging out and restarting my phone. I even changed my Internet connection, nothing worked. I'm using a Galaxy S22 Ultra with One UI 6.1 and Android 14 

why does this feature use standard maps? Usually it uses satellite maps. Is there a solution for this? 

How to save route map from activity as image from the web browser version?