Ask & Troubleshoot

On my old smartwatch (Fossil Gen6) I got problems with Strava Wear OS after the update to Wear OS 3.5, that the GPS won`t lock when starting Strava, now I`ve upgraded to the brand new Oneplus Watch 3, with Wear OS 5 installed, and the same problem is still there with no GPS lock with Strava. If I try with Google Fit, Google Maps, or some other training app, the GPS locks in in a few seconds, but Strava will not lock in at all. I`ve been in contact with Fossil several times but they stopped answering when they realized that they can`t fix the problem, and the same with Strava support, no answer after they realize that they can`t fix it.Because the problem is still there with a new watch of a different brand, and that the GPS works fine with any other app that I try, I´m almost certain that the problem must lie with the Starva app, and that is talked about in many other places when searching online for a solution to the problem,. So, is there anyone that has a solution to the GPS problem

Hello, I use a Xiaomi Mi watch. Normally, my runs were transferred directly to the application. This time, it did not work. What can I do? 

Hi AllMy Huaewi Gt5 Pro records walking and outdoor cycling on Strava nicely but is not syncing golf and spinning (indoor cycling). Anyone encountered the same issue and have a solve?Thanks

Hi all  Samsung health will not send anything to strave. I have done all the troubleshooting. Deleted both apps. Relogged in. Restored phone.  The activities do have GPS.  I sent something to strava support. Never got a reply two weeks later.  Do tonight I deleted my strava account completely.. and resigned up. And still nothing! 🫣 What am I missing please. 

Has anyone got the Sunnto ocean sending stats to Strava ? I realize its not listed as a supported watch but was kinda hoping the info could migrate from one app to the other at least. For the developers out there this device supports almost every indoor sports, outdoor sports and virtual sports you can think of. It would be criminal not to add this hardware to the supported list. Can this be added to the list of supported devices please ?

Have been using Strava for a few years now and due to the issue with the pause button basically going missing while running having to use alternatives. Have a Galaxy watch 6 and i know theres always slight differences with runs amd using the GPS' of a few metres if doing a 6k run.  Now i know that the bottom pic, as captured by Samsung heath IS correct as ive done that run about 130 times, however when the run is transferred to Strava the data is all incorrect, time, distance etc. Strava always adds on extra distance to make me seem faster! Why??? 

hi anyone know how i link my zone2 hifuture watch to strava can’t link both together 

Hi all, Apologies if this was answered before (if it was, I couldn’t find it...) Scenario: I record with Strava, and sync to Samsung Health. While in Strava the heart rate data is reflected properly (HR track, avg and max), in Samsung Health I get the HR track, but avg and max are zero. Is it Strava API issue, or Samsung’s? Thanks,Alex

it will not let me connect my Samsung health app to Strava. The button will not work, it will not switch over. Every now and then, it'll go to the authorize screen, I'll authorize it, and it'll keep loading right back to the authorize screen. 

This happens with about 5% of my mountain bike rides - I create a route from my existing ride, sometimes I edit it and sometimes I just save it as the ride is. It seems that at random, some routes don’t sync to Garmin despite being starred and running on existing trails in the map. If I duplicate them the same issue occurs even when I add slight editing.The tell-tale sign for these routes: there’s only a “Delete” option when I hover over their 3 dots in the “My routes” desktop screen. If I click on them, I can edit them, but that option doesn’t appear for them from that screen, as it appears for the rest of the routes. This seems to happen at random to about 1 out of 20 routes.Has anyone ran across this and have a reason or workaround?Thanks! 

When the run workout in iGPSPORT LW10 is finished and the watch uploads the session to Strava, the running cadence is off = avg is about 2x high, but not exactly, and the elevation (total ascent) as well = looks like being about 10x more than it should be, but I don't have enough data yet as the watch is new to me. All other figures (distance, time, HR) are OK. The iGPSPORT app displays correct figures and when I export the activity .fit file, the figures in it are also OK when viewed with fitfileviewer.com - it looks like a data transfer / import issue to me.Can anyone advise if I can set up the data transfer from the watch anyhow, or does this need to be tackled in the Strava backend?

Hi, I have a no brand smartwatch with gps and heart rate detection connected with DAFIT app. When I switch the activity from Dafit to Strava, Strava does not use the heart rate recorded by my sensor and Dafit, why does this happen? thanks

Hello,I have a garmin 830 paired with a Pioneer dual power meter. I have noticed there is a discrepancy in power data on garmin connect and strava. My strava gives me a much lower power average. I have not changed any data on my bike or profile. Do I need to subscribe to premium to get true power readings?

Hello, for some time now I can't see the map when I click on the current activity. The map appears on my profile in progress, but if I go to it to see details, it doesn't work, the application refreshes or goes to the main page. I can only see the map on a computer. I'm attaching some screenshots. I use a Huawei bracelet (health application) band 7 with automatic upload to Strava 

I can’t share my activity. Keep loading and loading. Already delete and reinstall the app. Still happen. iOS.App Version 389.0.2.From Malaysia.  

When I click the “Laps” tab for activities at present, I get interminable wait with no results at all being displayed. This is for runs that I know have many laps.

Hi,  Since a week I’m using a Garmin Fenix 7x for tracking my runs: it is connected to my Strava so runs will immediately upload to my strata profile and feed: awesome, but:In my run-details I can see everything except; Hart rate info + Zone info. Although on my watch I can have a full insight, this information is not sync to the run after uploaded.What do i miss? I tried all different steps to fix this:Visibility of hartrate is enabled (In privacy settings) Q&A of other help info site’s as said, strava is connected to GarminConnectPlease help :) Thanks! 

Hi, I am writing an application in which I would like to record activity in Strava. I am running such url var authUrl ="https://www.strava.com/oauth/authorize" +$"?client_id={_clientId}" +"&response_type=code" +$"&redirect_uri={Uri.EscapeDataString(redirectUri)}" +"&approval_prompt=force" +"&scope=activity:read_all,activity:write"; authorizes with my Strava account and gets a new token along with this scop scope=read,activity:write,activity:read_all Then performs a POST of this code to https://www.strava.com/oauth/token All operations go through without error but after refreshing the API mouthpiece I still see scope:read and as I try to save the activity I get an error  

Where can I ask if Strava can create a Racewalk category for activities? Race Walking has been an Olympic event since 1904 and while the numbers aren't huge, I think there might be enough of us to warrant a category. New York area has about 700 hard core Race Walkers that race but there are 34,000 that say they use Race Walking for fitness.  We often use "run" but then we look like slow runners if we post. And some of us use "walk" for a more casual walk. Sorry if this is not the right place to ask, please direct me.Thank you.

Hi All,I'm experiencing a maps problem: I can see my routes and those of the people I follow only in a "preview mode". When I click on the route Strava doesn't show anything and the app crash going back to the main page. What's going wrong? Please help me.Thanks!Patrizio

Something changed in the heatmap a few days ago where it barely shows anything besides the most used paths and roads. Not a good change. Heatmap used to show very rare trails but now whole areas are filled with nothing. I\m guessing something went wrong and this wasn’t intended to work like this.

Strava recently increased their minimum segment length to 500 meters, from the 300 meter mark where it's been for several  years.As the person maintaining the library of Strava segments for Zwift, I find this new requirement to be overly restrictive. 300 meters was already too long, in fact. 500 meters is just silly.Most Zwift sprints are too short to be made into Strava segments, and certain sections of the Alpe du Zwift climb are also too short.I understand that Strava engineers are concerned with the inconsistent recording of GPS coordinates on various devices, but this isn't an issue on virtual platforms where coordinates are consistently written to your fit file data. (Zwift records every 1s, for example.)For that reason alone, shorter segments should be allowed on virtual platforms, since accuracy is ensured across all users.There are quite a few other reasons why I believe the 500-meter requirement is silly, and I've detailed those in this post: https://zwiftinsider.com/str

Unable to connect or sync data from Boat watch.An Android based wach

The Strava app on Google Watch 3 isn't very good – I can't set my favourite activity, Mountain Biking, so I have to scroll past about 30 activities to find it each time.Instead, I've used the default Fitbit app (which does add Mountain Biking as a quick-select favourite). However, I can't get it to sync with Strava. I've read forums, reinstalled both apps, checked permissions on both apps multiple times etc. Has anyone else had this issue?

Hello,I like to manually hit the lap button on my Garmin Edge while riding my bike in order to get information about the section of a course I am on.I know that the information about when I hit the lap button is actually synced to Strava, as I am able to display the laps on the website. But in the android app there is no way.I would find helpful to have this whole feature ported to the android app. Especially displaying where on the map the lap has been, and having a list of laps with generic information.Thanks for considering.