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My race are not available

  • May 31, 2025
  • 8 replies
  • 66 views

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Some race I do are considering like cheat, my segments are not available and my ride to. And I don't take the Kom, a lot of riders do better than me, this is why I really don't understand what happens.

Please fixes that, thank you.

Have a great day

8 replies

Jan_Mantau
Superuser
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  • Superuser
  • 1758 replies
  • May 31, 2025

Could you elaborate what you mean? Maybe with screenshots? My best guess at the moment is that your post is about flagged rides or segments.


anchskier
Superuser
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  • Superuser
  • 760 replies
  • May 31, 2025

If possible, can you post links to a couple of your rides that have the issue?  Is there a chance that you left your device recording on the drive home after the race and the activity was flagged due to that portion of the activity?  


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  • Author
  • Hub Rookie
  • 2 replies
  • June 1, 2025

 


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  • Author
  • Hub Rookie
  • 2 replies
  • June 1, 2025

@anchskier In all the ride I never do a part in car I always remember to cut off the computer 


Jana_S
Superuser
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  • Superuser
  • 1651 replies
  • June 1, 2025

@Maël Queau it would help if you posted several example activities here as ​@anchskier asked. Otherwise, we can just guess. 

Also, if it's about activities being flagged as ​@Jan_Mantau mentioned, here's what you can do: https://support.strava.com/hc/en-us/articles/360040099312-How-to-Resolve-an-Activity-Flag


anchskier
Superuser
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  • Superuser
  • 760 replies
  • June 2, 2025

Links to the actual activities in Strava would help more than screenshots.  The screenshots only give us little bits of information and we really can’t see what might be going on with the activity file.


Jana_S
Superuser
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  • Superuser
  • 1651 replies
  • June 2, 2025

Links to the actual activities in Strava would help more than screenshots.  The screenshots only give us little bits of information and we really can’t see what might be going on with the activity file.

I think I’ve found the activity from the screenshot:

https://strava.app.link/3RzaY2JPSTb

I don't track bike rides with Strava though so it doesn't tell me much - besides of e.g. the 5 mile best effort - I don't know whether it's realistic… ​@anchskier you might have a better insight..?


anchskier
Superuser
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  • Superuser
  • 760 replies
  • June 2, 2025

@Jana_S  - Thanks.  I found it as well.  It looks like the ride should be legit, but it has some really fast sections (like the 5 mile best effort you referenced) that might be catching the AI review.  It was a race, so things are going to be pushing the upper end of what you would expect to see.  It might have just been that it was significantly faster/stronger than what this person has posted previously, so seemed a bit out of sorts and tripped the filter.  There should be a way to remove the “flag”.  I would suggest opening the activity in both the web browser and the mobile app to see if one or the other gives you that option.  In most cases, you have the option to verify that the activity is real and it will remove it, but I dont know for sure with the system flags like this one.  You could try just changing the activity type to something else like a run and then changing it back to a ride.  No guarantees, but I know that has worked to get past flags in the past.