Skip to main content

Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2288 Topics
M
mrmatthewHub Starter
asked in Developers & API
Embedding Leaderboard not authorized

Our club uses the embed iframe html snippet to display our club's recent activity and leaderboard on our website. It was working great, but no longer dispalys any strava data, the frame is blank. Are embedded feeds no longer available?

41
F
9 months ago
S
SkipHub Rookie
asked in Developers & API
What does the Bike field in activities.csv mean?

I did a bulk export of my activity data the other day. The activities.csv file contains a numeric Bike field. Here's a little sample (I've already converted Distance to kilometers):"Activity Date","Activity Type","Kilometers","Bike""Mar 10, 2024, 6:03:02 PM","Ride","36.24","8208731.0""Mar 11, 2024, 5:09:48 PM","Ride","58.41","12267983.0""Mar 13, 2024, 4:34:40 PM","Ride","37.99","12267983.0""Mar 15, 2024, 8:31:56 PM","Ride","16.88","13980728.0""Mar 16, 2024, 1:40:17 PM","Ride","44.69","12267983.0"I haven't been able to figure out how the Bike field values map to any of my bikes. Looking in bikes.csv I see no id or key column which might be used to in a database join. My small searches in the API documenation yielded nothing either.I can manually map the numbers to my actual bikes by comparing individual records in activities.csv with what I see in my online activities, but that's clearly going to be suboptimal.There must be some way to map these values to actual bikes in an automated fa

83
S
9 months ago
Hall
HallHub Rookie
posted in Strava Features Chat
Combine ride and ebike segments

I would like to use and ride with my ebike the very same segments that are already made for ride. Probably in all of the cases (at least in my country) the segments are identical for both bike types.I think the "ebike" is same kind of variable such as gender, age and time in segments that you can sort, filter and look.  There's no need to do individual ebike segments. I've done several segment conversion from ride to ebike but in the end it doesn't make any sense.Of course the leaderboards shall be separated based on this biketype variable.

91
Jane
Community Manager
9 months ago
M
Mateusz1Hub Starter
asked in Strava Features Chat
Problem with synchronizing / Sync failed (42) on samsung watch

Hello I have a problem with synchronizing my data from the last run in the watch, I have a Samsung Galaxy Watch error title is sync failed42  

3195
T
9 months ago
M
milesspaldingHub Starter
asked in Strava Features Chat
Swim challenge disappeared

My March Swim Challenge disappeared.  It is not under Challenges.  How can I find it?

111
Scout
Community Manager
9 months ago
M
MarionBrasseurHub Starter
asked in Strava Features Chat
Allure moyenne sur temps écoulé / Average pace over elapsed time

Bonjour depuis 2 courses je n’ai plus l’allure moyenne sur le temps écoulé qui s’affiche , du coup ça me donne seulement mon allure moyenne et celle ci n’est pas géniale. Comment je pourrai remettre celle ci svp ? Merci  TRANSLATION: Good morning for 2 races I no longer have the average pace for the elapsed time that is displayed, so it only gives me my average pace and this is not great. How can I put this one back please? THANKS

101
Scout
Community Manager
9 months ago
B
Bei1960Hub Starter
asked in Strava Features Chat
Configure your FEED

I have enjoyed Strava a great deal which has led me to following many friends.  Its nice to see my friends activities but the result is sometimes my FEED becomes cluttered.  Does anyone know a way to filter ones FEED to only show your activities???Thanks, Brian

342
Scout
Community Manager
9 months ago
G
Ger01Hub Starter
asked in Strava Features Chat
Saved routes not saving on laptop

Hi. I am able to save routes posted via Facebook onto my mobile app & dashboard saved routes but unable to get them onto my laptop dashboard. Wahoo is only syncing saved routes on the mobile app. I have taken off & reinstalled Strava app but no success

22
Scout
Community Manager
9 months ago
A
Anonymous
posted in Strava Features Chat
All my gear was deleted!!

Hello I just noticed that all my runners I was tracking are no longer under my gear, how were they deleted, I know I definitely didn't do it. Can they be recovered?? 

43
Scout
Community Manager
9 months ago
O
offpiste_reeseHub Starter
posted in Strava Features Chat
Strava saved routes won't load on iOS

I want to download a route to an iPhone for use when offline.  I have done this before on this particular device.  However, now when I go into my Saved Routes, I see the list of routes, but none of them will open when I select them.  Nothing happens when selecting any of the routes.  I can go into record and select a saved route and it opens, but if I'm offline, this won't work.   Any suggestions?

141
J
9 months ago
J
JesperWahlbergHub Starter
asked in Strava Features Chat
I cant access my saved routes or create new routes?

Hi... When I log on and click dashboard to access my saved routes or to create new routes, the feature does not load??? I can access them on the mobile app with no problem though. Any ideas?  

4024
J
9 months ago
T
ThomasRedstoneHub Starter
asked in Strava Features Chat
Mass deletion of pass workouts

So, I bought a used Garmin a few weeks ago, and I've just realised that I've now got an extra 300 or so workouts in my history, mainly in London, which is fortunately not somewhere I've exercised much 😂Do you have any ideas on how to delete them based on location, or perhaps the source device and them occurring before I got the device?I've been struggling even to find a place where they're all listed on the website; it was only the profile heat map that made it obvious I'd got a problem!

153
Scout
Community Manager
9 months ago
C
CathieKHub Starter
asked in Strava Features Chat
Gran fondo challenge

recently I did 5 rides on peloton in one day to complete the gran fondo challenge. My rides are there but the challenge doesn’t show complete. Why is this? 

02
Scout
Community Manager
9 months ago
I
IlonadeLangeHub Starter
asked in Strava Features Chat
Te veel kilometers / Too many kilometers

Sinds vorige week berekend Strava het dubbele aantal kilometers voor activiteiten, wie weet hoe ik dit kan verhelpen. TRANSLATION:  Since last week, Strava has been calculating double the number of kilometers for activities, who knows how I can fix this.

73
Scout
Community Manager
9 months ago
toba2k2
toba2k2Hub Starter
asked in Strava Features Chat
Another person's ride information was posted to your account

An acquaintance pointed it out to me, but about six months ago, driving records from other countries had been uploaded.Could you please advise how I should deal with this situation? 

02
Scout
Community Manager
9 months ago
R
RB87_2Hub Rookie
asked in Developers & API
Como obter as parciais de todas corridas do ano / How to get splits for all races of the year

Segue abaixo esta imagem como exemplo, estou conseguindo ter acesso ao meu token de acesso e também realizar solicitações das minhas atividades. Mas, o que não encontrei é uma forma de conseguir obter todas as parciais das minhas atividades. Alguém poderia me ajudar/orientar se é possível ter acesso via solicitação API do Strava. Se sim, me mande o link da documentação como exemplo, por favor. Obrigado! TRANSLATION: Below is this image as an example, I am able to access my access token and also make requests for my activities. But what I haven't found is a way to get all the partials of my activities. Could anyone help/guide me if it is possible to access via Strava API request. If so, send me the documentation link as an example, please. Thanks!

11
ActivityFix
Superuser
9 months ago
E
ElmoHub Starter
posted in Strava Features Chat
Strava (the company) is not working

Is it time to have a chat about Strava, the company's ambivalence toward its customers?How many times do you get a canned response like this from a moderator and then a conversation is shutdown (aka Archived), meaning no further discussion can be had on the topic."Please understand that we  receive a very high volume of feature requests, and only those that align with our current focus can be considered.  Thank you for taking the time to submit your idea and we look forward to your continued engagement in the Community Hub" How about we continue to discuss, refine, sound-out an idea Strava. Wouldn't that help the "product team" decide to move forward or avoid an product idea?For reference, here's the original post:"Here's how to make more money for your company.....offer a tiered subscription!I genuinely want to pay you money for the lovely product you've made but the free subscription does 99% of what I want. The one thing I do miss having is route planning.Is it worth

11
JBW-Florida
9 months ago
J
jannk96Hub Starter
asked in Strava Features Chat
Long Bikeride is not uploading to Strava

Hey community, I did a 350km bike ride on Sunday and tracked it with my Apple Watch. As always, I then upload the activities manually via the import function in the app. My Problem: The workout is not uploading. I‘ve waited for ours and the icon is moving and moving and moving .. but no result or error is being showed. I guess the file size could be the problem here, but I can’t find a solution on what to do. Also the „export all data“-function inside Apple Health is not doing anything, so I can’t get the file manually from Apple Health (I guess there are just too many workouts to export, I‘m doing multiple workouts per day for a few years now). Any Ideas? BestJan

252
S
9 months ago
M
MickyMinnHub Rookie
asked in Strava Features Chat
My website Strava just started listing my Training Log in a single column.

As the title says, the Training Log on my computer has gone haywire. All the other pages and reports are fine, just as they were in previous days. The Training Log used to show  each week across the screen. Now each item, titles, activities etc. are all in a single column down the left side. I have restarted my computer and tried everything I can think of in settings and have been unable to fix it. I don't know where the correct place is to post this. I've only been a member since early January. I appreciate any input I can get.

13
Scout
Community Manager
9 months ago
K
Katocaramon80Hub Rookie
asked in Developers & API
Activityfix and average pace

Hello,I'm using ActivityFix and I have created a rule that on the title add my average pace, it works but my problem is that pace is shown in the format hh:mm:ss which is very inconvenient, I was wondering if there is a way to show it in mm:ss Does anybody  know ?Thanks

62
K
9 months ago
R
RB87_2Hub Rookie
asked in Developers & API
How to access the athlete's partial km

I searched the documentation and couldn't find how I can access partial km information.Example: 5km run1st km - 4.562nd km - 4.593rd km - 5.104th km - 5.235th km - 5.43There is a way to list all activities for a given period and have access to the following information that I included in the example above.

11
ActivityFix
Superuser
9 months ago
H
HeinTheTerribleHub Rookie
asked in Strava Features Chat
Activity type not available for emtb riders...

Only option for activity type is commute. When will this be fixed? Can they at least add training and race? 

02
H
9 months ago
P
prbHub Rookie
asked in Strava Features Chat
Route builder map broken/missing for create/edit/view

I'm not seeing the map at all on Chrome (123.0.6312.59 on Mac OS X 14.3.1) for create/edit/view of routes.  Using the developer tools in the browser, I see issues with cross-origin read blocking on multiple Javascript files: _buildManifest.js, _sshManifest.js, _app-4c08fa1e3bc6eabe.js.  (And I see those as 403 response codes in the network information for the page load.)

84
Scout
Community Manager
9 months ago
G
GB6Hub Starter
asked in Developers & API
Create a route not working

Tried 2 different laptops (Chromebook and Mac) and the 'create a route' section is not working. There is no map visible, the page just seems frozen. I've turned the computers off and back on again, but still no luck.Any idea to solve this? Never had a problem before

215
Scout
Community Manager
9 months ago
R
raczkomaHub Starter
asked in Developers & API
Phone restarting

Hi! I started using strava again after summer two weeks ago but my phone keep restarting while running during an activity. This never happened to me before. Does anyone know a solution?

92
Scout
Community Manager
9 months ago

Badge winners

  • Reply Authored
    Maria Bhas earned the badge Reply Authored
  • Topic Starter
    Eduardohas earned the badge Topic Starter
  • Reply Authored
    nickgkikashas earned the badge Reply Authored
  • Reply Authored
    alemania26has earned the badge Reply Authored
  • Reply Authored
    PeterSwehas earned the badge Reply Authored
Show all badges
Terms & ConditionsCookie settings