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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2074 Topics
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AnnemarieBHub Starter
asked in Strava Features Chat
Group Challenge

Is it possible to create a challenge where i challenge each group member to complete a goal, ie everyone complete a 5k, and at the end i can see who all completed that distance in a single run/walk? This is for a sports club! I just want to post a weekly 'challenge' ( and be able to check everyone off easily!!)

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9 months ago
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ThorstenHub Rookie
asked in Strava Features Chat
Challenge with group goal AND leaderboard

Hi,Subscription level: SubscriberGoal: As a user, especially the one paying, I want to create a group challenge that offers a group goal and shows a leaderboard. Roadblocks & examples: As a user, I currently cannot create a challenge that meets these needs. It is possible to create a Group Goal challenge, but that one doesn't show a leaderboard. Similarly, Strava offers the Most Activity challenge which does show a leaderboard but where participants do not work on a group goal. Earlier conversations on this topic: I found one conversation called Group Challenges User Interface that is similar to the problem I pose above, but where the accepted answer is not satisfactory in my case. Thanks in advance for any help,Thorsten

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9 months ago
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MariannaHub Rookie
asked in Strava Features Chat
Incorporate training into the app vs on the website

It’s great that Strava offers McMillan training schedules, but it is frustrating that those are on accessible on the website and not within the app. Ideally, they would be customizable for all race/run distances and frequency ;currently they don’t offer 10 mi and when you select 2-3 runs a week, it gives you a 4 run schedule. 🫠.)Also, I’d love to be able to integrate this with a calendar so that I can adjust my runs per my schedule. 

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9 months ago
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cbsilvaHub Rookie
asked in Strava Features Chat
Elevation Correction

Hi!I am using Strava a few years now, and I have some older activities that had the elevation corrected by the old feature when you clicked over the elevation value and corrected but I am seeing that the values where very different from reality. I want to re-run the elevation correction with the new feature but clicking the 3 dots menu I don't have that option. How can I do it without exporting GPX, reimporting and loosing all comments and kudos?

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9 months ago
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wagsHub Rookie
asked in Developers & API
athletes/{id}/routes returns 403

I'm calling athletes/{id}/routes in swagger and receiving a 403 error. I have successfully authorized myself with read_all permissions. FWIW, everything I try in swagger returns a 403.

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9 months ago
CoachK
CoachKHub Rookie
posted in Strava Features Chat
Elapsed Time for Miles

Recently I was riding and every time I completed a mile, the elapsed time for the mile would pop up at the top of the screen.  However now I don’t see that anymore.  I love that feature and want to know how to enable it again. 

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CoachK
9 months ago
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aribaHub Rookie
asked in Developers & API
Cannot set location blank in the profile page

I'm having difficulty erasing my location information from the profile -> location. Despite attempting to set it as blank, it keeps reverting to the previously entered location.

153
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9 months ago
Jana_S
Jana_SHub Expert
asked in Strava Features Chat
Splits / Pace Analysis now showing elapsed (not moving) pace

It looks like there has been a change introduced in how the pace is being displayed for running activities. Before the change, the pace for splits would be shown as moving pace (i.e. ignoring for example pauses at traffic lights). Now, any pause is reflected in the pace, resulting in uneven outcome. When I checked my recent runs, I saw that an October 5 run was still recorded as expected, but next run from October 7 and all runs since then have the splits pace all over the place. 🫤Is this a bug or an intentional change?(Recording my runs with the native Apple Watch Workout app and importing from Apple Health to Strava via the iOS Strava app.)

118
Jana_S
9 months ago
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tpet1433Hub Rookie
asked in Strava Features Chat
Audio notifications stopped working

As of a few days ago, my audio notifications have stopped working. Strava doesn't announce when I start or stop a work out or my miles. I am using Android on a Samsung phone. I have tried all of the following:- Reboots- Uninstalling/re-installing Strava (with reboots)- All 4 volumes are up- Matching my Text-to-Speech language with my system language (English on both)- Turning off and on the audio cues for miles and start/stop- With and without headphones. I hear other notifications, such as texts in both cases Any other ideas?Thanks,Tim

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9 months ago
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unm4skHub Starter
asked in Developers & API
Moving time identical to elapsed time for activity uploaded through Upload API

Hi there,When sending a .gpx file through https://www.strava.com/api/v3/uploads route, my moving time is identical as the elapsed time. In the .gpx file, there are clearly timestamps that have power, cadence and other data as 0, where I literally stopped cycling. In the graphs, I see that power data is correct for that period, but still moving time is equal to elapsed time. Is there something I'm missing in the Upload API? Will happily provide gpx files if needed.Best regards,Marijo

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9 months ago
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GillesDHub Rookie
asked in Strava Features Chat
Year recap : how do I distinguish commute ride total #km and "standard" #km?

Hello Strava Community! I rode 6600 km this year, with a part of this kilometers done through commuting. I am curious to know which part has been achieved through commuting, and which part achieved through "standard" ride. Is there a way to compute / display this information easily in Strava (mobile or laptop version)? I have been looking for it, and the training recap is weekly, not doing a total of km for a given year.Thanks for your help, and let me know if my request is not clear! Gilles D.

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9 months ago
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m986Hub Rookie
posted in Strava Features Chat
How to find an e-bike segment by name

How do I view the details of an e-bike segment when I just have it's name?I used the 'Don't see the segment you're looking for' feature to show me other segments in the area of my E-Bike ride - this gives me the name of a segment that I want to look at. But there seems to be no way of actually seeing the segment details.The segment I'm interested in doesn't ever appear on the segments map - maybe because it's not well used? Even if I had the segment ID number I could look it up that way - but I can't get any info about it apart from the name. Any ideas?

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9 months ago
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gtracyHub Rookie
asked in Developers & API
Bootstrapping a new app with data

I'm super curious how developers are bootstrapping their data.When starting a new app, I want to bootstrap my database with my personal history. So rather than simply leveraging webhooks, I want to first read in past events. This is impossible with the current rate limits. What do most people do to solve this problem?Thanks!

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10 months ago
L_McLoskey
L_McLoskeyHub Climber
asked in Strava Features Chat
Group Activities: Doesn't work, despite correct Privacy setting

I ride with groups 2-3 times a week. All the other riders' Strava accounts show the Group Activity ("Rider X rode with Rider Y and Rider Z" etc), but I don't show up in their rides and they don't show up on mine. My Privacy Setting in Group Activities in my settings is set to "Everyone."What's the problem? I've tried asking support, and they just say "Make sure your setting is set to 'everyone'", which it already is.So annoying!!

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L_McLoskey
10 months ago
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WayneT_USHub Starter
asked in Strava Features Chat
My Gear Settings

I ride 2 Mountain Bikes but can only set one of them to default sport "Mountain Bike". The moment I try and set the other bike also to default "Mountain Bike" the first bike default is "Blanked out". Why is that?Also, for those of us who travel regularly and use a hotel stationary bike it would be cool to have a bike type option "stationary bike".And while I am at it, I also ride a "hybrid flatbar" which is neither road nor mountain, can there not be a "Hybrid" type option. 

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10 months ago
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LexhinsonHub Rookie
asked in Strava Features Chat
Routes offline?

My “routes” continue to show that I am “offline” and won’t load anything, and won’t let me create a new route. Tried deleting the app and turning off/on phone. Suggestions?

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10 months ago
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TravcjohnsonHub Rookie
posted in Strava Features Chat
Reduce social media friction

Very often when using Strava and linking outside in anyway it has way too much friction. 1. sample 1 -BWR announces a new segment and posts the link. Upon click of link asks me to download app. It’s already downloaded. I click get app. It redirects me to the app, but to my feed,  it the view of the original links. Fix this. 2.i post a Strava ride on instagram. People click it. They get the same login/ redirect issue. if you platform wants to grow and stay relevant make it easy to post and share. Outsiders need to see some of the inside before experiencing high friction points. Look at instagram. Let’s you land on content then after time/ actions asks you to login. asking for login and being high friction before social value is exchanged deters both posters  from sharing and lookers from seeing. 

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10 months ago
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gonzapv23Hub Starter
asked in Developers & API
Is posible make virtual races in my website using the strava api?

I developed a web aplications where i can check the distance and deliver the medals to the riders who complete the distance but yesterday the client_id is not allowed to get the data from the post consult in the api, can you help me to know if is posible use the api to this objetive? thanks very much

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10 months ago
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mjv11Hub Rookie
asked in Developers & API
Strava API Streaming

Howdy folks! I have an issue I simply cannot figure out. I am trying to stream data from an activity. I am using postman to test my queries. As we can see, the activity is real and works. The key has read all and read permissions for activities via scope=read,read_all,activity:read_all,activity:read,profile:read_allHowever, the stream query is not working. Any insights would be super appreciated.

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10 months ago
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imlyi1992Hub Starter
asked in Strava Features Chat
The cycling activity did not automatically sync into the Garmin Connect.

I'm a free user and agreed to the data exchange between Garmin and Strava. However, I noticed that each time my cycling activity updates on Strava, it doesn't sync automatically to Garmin Connect. Is it because this feature isn't supported for free users?

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10 months ago
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MarcYakHub Starter
asked in Strava Features Chat
Club activities - lack of visibility

Hello colleagues I have created a private club defined as "cycling".Several members have been added to the group. Unfortunately, I've recently noticed that some member activities are not showing up in weekly. I checked and the cycling activities that are missing are set as public, so it's not a question of permissions.Have you encountered such a situation?    Thanks.

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10 months ago
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AzbedwellHub Starter
asked in Strava Features Chat
Recording Squash with distance

So with my old Vivoactive 3 I would record my squash games as a normal run. Obviously the run map was irrelevant but it would give me the distance I ran/moved which I really liked. (Normally ended up being 3-5k depending on how hard the game was)However on my new Venu 2 if I record my squash as a run in the same way the map is always weird (one straight line) and only records me as having moved very little. Normally under 1k. I have switched to recording my matches as "cardio"However I really like tracking how far I've run in my matches. Any ideas on how to record the activity so it measures the distance covered? I assume its to do with the GPS not liking the fact you move in a very confined space in squash but seems weird the older watch recorded it fine whilst the newer one can't. Any thoughts or solutions much appreciated  

21
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10 months ago
darthwalsh
darthwalshHub Starter
asked in Developers & API
Use Strava API to return Custom Waypoints?

I was interested to see the new feature Custom Waypoints on Strava Routes! I'm wondering how an app using the Strava REST API can query for the custom waypoints.What I tried:A request to https://www.strava.com/api/v3/athlete/routes didn't show the custom waypoints I addedFrom https://www.strava.com/api/v3/routes/3153006196918182754 I don't see the custom waypoints eitherI was hoping I could use the custom waypoints to remind myself with things like "double check if this road should be marked private in openstreetmap." (That's the main reason I use my custom web app: it shows my strava route overlaid with openstreetmap layers for e.g. private roads, fixme tags, etc.)I don't think the official Strava Android app shows the custom waypoints either: I choose a route before starting recording a run, and the waypoints aren't visible yet.If there's some "developer roadmap" of when we can expect the android app and/or API to support custom waypoints, I'd love to see it!

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darthwalsh
10 months ago
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gorbbsHub Rookie
asked in Strava Features Chat
New sport types launched but still missing virtual row

Strava recently announced 9, yes, NINE, new sport types https://www.strava.com/clubs/231407/posts/23088067 Virtual Row was one of the new sport types announced - where is it? It's been almost a week now since the announcement and virtual row is nowhere to be seen. Any update on when we can expect to have virtual row available given it was launched a week ago?

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10 months ago
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MetrxHub Starter
asked in Strava Features Chat
Duplicate manual workout entries?

I log my strength training manually in the Strava App. Normally it's the same content except a higher weight sometimes. Is it possible to duplicate an existing manual entry and just edit the text description instead of create a new exercise every time? 

02
M
10 months ago

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