Ask & Troubleshoot

Many people and me, too, travel by bicycle. Or on foot, on canoe, … We then may not be training hard, but still doing a lot of km and altitude.So please add the category “travelling” besides “training” and “commuting“. Thanks in advance!best regards – Myriam

I can no longer view live segments while running. Anyone else have this issue or know how to fix it? I’m using an iPhone. 

This feature has started appearing on my feed, listing “who to follow” suggestions. I find it distracting, unwanted and a feature that I’m simply not interested in seeing. Can this feature be disabled?

Can you please stop the foolishness of messing with our profile photos?  I just noticed the website now has the "shield" outline on our profile photo.  But only if you're a subscriber with a public profile... everyone else apparently gets the round photo, non subscribers and subscribers with a private profile.  (I guess it's an incentive to go private.)  What gives, huh?  You have over 1,000 "open for voting" suggestions in the ideas forum and a recently reported corporate valuation of $2.2 billion (yes, with a "B".)   Now, please change the photos back and put your resources to better use elsewhere.    

Ya envié mi reporte sobre el cobro que me hicieron metí mi tarjeta para la prueba de una semana y no tenía intenciones  de renovarla y me cobraron la suscripción  anual de 799$ 

Your algorithm very often responds after completing a ride stating that it was one of my best three efforts. If I look at my history, you can’t keep responding with the same analysis because your top efforts are already completed. The only way I can see this being accurate is if there’s always a rotation of your experiences and completed activities, which would alter the prior top three completed rise so I’d like to know from others if this is accurate because it seems to be a little strange that I received this message very often.

After getting my second ebike I went ahead and created a profile for it however when I make it an e bike, it automatically makes my other bike, also an ebike, no longer an ebike. I have had multiple analog bikes and it always allowed me to pick and choose what bike the ride was on but now not only do I have to select the bike, I have to go in each time and change it to an ebike and when I do, it undoes all the other bikes rides from being ebike.

Hi all, my most recent ride had an error when I tired uploading it, so I clicked cancel, back to the map screen which visually showed my whole route like I was gonna continue the ride, and then I clicked finished and uploaded it, and the map, max speed, and elevation all disappeared, it was an important ride I’d really like uploaded, any suggestions?

Why does this rogue app called “a” appear in My Apps? It leads to a website of script-kiddy programmers who dabble in various LLMs.Who owns this app “a”?  When I revoke access, and change my password, it reappears anyway after up to one hour. See screenshot:The website this app links to is not a website I use, is not a professional website, and is six LLM programmers at university.  I don’t understand what is going on. Surely Strava aren’t using these guys for LLM processing? My account is not compromised and password has not been given to anybody. I do not use these LLM services. Thanks.

Some time in the last month or so all (hundreds) of my saved routes were removed from view in android mobile app, and I can only see 11 in there that I created recently. I logged onto strava on desktop PC and I can scroll back through pages of them, so I assume they are all still available to my account. Can i get them back on mobile, since I rarely use Strava on desktop? Would like to be able to access them when I’m out in a specific area, especially now that Strava map has improved with fatmap. Thanks. 

Is this issue happening to everyone?  Every request is returning a placeholder image.https://d3nn82uaxijpm6.cloudfront.net/assets/media/placeholder-photo@4x-6c5d2aaeadca1292be72943c04ea6defe7dcd610da7dc87a1ccaad30e134b2d6.png

Hello guys,    I use strava to record my mtb rides but I discovered that some of them do not rest the equipment (bicycle) so I do not have a correct calculation of kilometers for bears and consequently even Probikegarage can not display a correct mileage.    I don't know how to filter the rides that they are without equipment and how to add the correct equipment to them.    Also being numerous rides to be corrected are not like making the change by group and not one by one

Forerunner 55 does not provide power stats. How come it shows in the top stats. 

I ran 5 rounds around my park which is 1km for 1 lap but today when I turn off my phone during the run I looked at my phone after 5 laps and it was 1.6km how can I fix this

I’m writing an app that uses the Strava API to show runs and whether they ran a segment or not. I don’t want to show data/details about the runs/athletes if the logged in user is not a “friend”.I cannot find anything in the documentation that shows an endpoint that would return a list of athletes that the logged in athlete follows, but I know I can GET an athlete and it will tell me if they are a friend or not, but I don’t want to spam that endpoint for every athlete/logged in athlete.If I ask AI it will talk about a `/athlete/friends` endpoint, but if I hit that I get a 401. I don’t know what scope I need for that (I have “read-all”).Can anyone help?

Add the barefoot to the shoes Km tracker.. so I know how many km I’ve done without shoes!  Efrem Spataro

Hello,I have 2 running activities whic are visible by everyone:https://www.strava.com/activities/14682653319https://www.strava.com/activities/14762904983Those 2 runs are going through the segment:https://www.strava.com/segments/39377225If, I look each activity one by one, the segment is detected, I can see my time.But when I looking at the Local Legend stats, Strava considers that I didn’t do any passage, my counter is always lockd with 0. What’s happening? The segment has been created after the 2 runs, is this a reason? If yes, that is strange as the time done are taken int

Yesterday I attempted to build a route for a wheelchair activity and discovered that it was routing me up and down the stairs for a pedestrian bridge (rather than using the adjacent ramps). Bike and other rolling activities successfully routed up the ramps. I also tested this in a couple of nearby locations and it repeated the same result: wheelchair routed up the stairs, and bikes/handbikes routed around. See below. First location is (37.8347523, -122.2910888) and second location is (37.8985159, -122.2669583)

When saving someone else’s route, one of the settings is a toggle switch under the heading “privacy” with the label “everyone” Using a toggle switch for the input of “Everyone” with no other explanation is confusing. Everyone is on or off ? Available to everyone? Hidden from everyone? It could just be “private” on or off.Or a number of other better ways to handle this in the UI. I’m still confused on what on or off on this toggle switch actually does 

good afternoonsince last thursday, Jun 12, Kaiser spining Bike is not syncing with Stravaany Help?regardsRonney

Hi, I have an iPhone 13 and Apple Watch Series 10. I use Apple Fitness on my watch to start my workout and import the activity through Strava app later once it is ready. I have attached my settings below, so there is no reason this should be happening… I have also removed the activity and toggle the settings and re import the activity, yet no prevail. 

Hi,I´m using `${STRAVA_API_URL}/clubs/${clubId}/group_events` where const STRAVA_API_URL = "https://www.strava.com/api/v3"; For a certain clubId, which is 271922, I´m always getting a Gateway Time-Out. Now, I would understand they are having lots of events and hence this endpoint might need or have pagination available, but I cannot find any documentation about this.Is there any pagination documentation for this endpoint available?

My and most of the other runners of the official Aare Lauf from yesterday, missed the halfmarathon time, because the the gps accuracy in the forest near the river seems to be weak and not accurate. Thus the distance is often 20-40m below the halfmarathon distance, however it is an official run. "correct distance" did not help, do you have any others suggestions?

Hi All.  why has Strava suddenly removed the estimated average power from the main summarised data at the top of each activity. Though I don’t have a power meter, I always used this to benchmark activities. It’s gone from all my rides.  please put it back. Maximum elevation - unless you live in the alps or Colombia - is a pretty useless stat.  thank you.  andrew. 

We made a club challenge that would include rides done only outdoors. And it works perfectly, it doesn't include all rides on the trainer using Zwift, MyWhoosh etc. The problem is when someone rides on the trainer using only a bikecomputer, e.g. Garmin. Strava treats it as indoor cycling but at the same time also includes it in the challenge with outdoor rides. There is no separate category Indoor Cycling, so it is included in Ride not Virtual Ride. The solution would be to add indoor cycling to the types of sports?!