Ask & Troubleshoot

On may 18th, I was editing one of my shoes from the iOS Strava app. After a run, I went to « my shoes » section, saw the proper list as usual :mizuno wave Daichi 7 salomon ultra glide 3 mizuno wave ultima 16 « pour tapis » Mizuno wave rider 28 bleu vertthose last ones are my usual pair of shoes for the running. So I clicked on it to « modify » , check the « make default » box, and validated.once back to the list, this pair disappeared ! I checked the « retired shoes » section, it’s not there. I have an old pair of « mizuno wave rider 28 », but it’s an old one. The new one had « bleu vert » at the end to make the distinction.I went to check all the runs I’ supposed to have done with those shoes, and the shoes reference has left, there’s a sad «-« character instead.of course, it’s annoying. I have tried to ask for help from the support, but I’ve been told that « they are limited to investigate these sorts of issu

It would be great to see an improvement where you can choose to exclude e-bike riders from segment KOM and Local Legend stats.  I would assume AI would be able to automatically determine if someone is riding an e-bike based on acceleration, avg speed, etc.

We are an application development team that uses the Strava API to access services. Our client ID is 116488.We are currently experiencing an access restriction issue: our application has reached the upper limit of the maximum number of athletes allowed to connect to the Strava API (i.e., the number of user authorizations is 9999). In order to continue to provide high-quality services to more users, we have submitted an application form at https://share.hsforms.com/1VXSwPUYqSH6IxK0y51FjHwcnkd8 to request an increase in the limit.We submitted this form 10 working days ago, but have not received any further feedback or processing notifications so far.If you need to provide more materials or information to cooperate with the review, please let us know at any time and we will actively cooperate.Thank you for your attention and support to our request!Best wishes! 

I’m an endurance cyclist, and I’ve noticed that Strava only counts the day I start a ride as an “active day,” even when the ride spans multiple calendar days. For endurance events that extend beyond a single day, Strava still considers it as just one active day.This seems like a bug or a design limitation, as it doesn't accurately reflect the effort and time spent riding over multiple days. Ideally, each calendar day that includes recorded activity should be counted as an active day to better represent multi-day endurance efforts.

Heey Ik merk vaak als ik de app gebruik dat die mijn stappen niet nauwkeurig gemeten heeft. Heb mn telefoon in mn broekzak. Maar merk dat ik via mn Samsung Health app meer stappen heb dan Strava. Hoe kan dat?

How do i create a group challenge open to others, not just friends?I can only invite friends, can i invite other athletes as well? Thank you,

My PRs are not showing in my activities. My Garmin displays PRs but Strava isn’t recognizing them. I has done it before, and I’ve not changed any settings but it’s not doing it now. When I look at my best efforts, it’s not my recent best effort. It’s frustrating as this is how I can easily see my PRs. Any ideas on how to fix??

Hi,I've noticed that in the past few days, geotagged user photos are no longer visible on activity maps or route planning heatmaps on the web version of Strava (they were clickable blue dots).Instead, I now see commercial POIs (e.g., pubs, even McDonald's, Burger King,) that never appeared before?I use Strava primarily to explore routes based on local photos, (in particular trail conditions of remote places), and this was a key reason I paid for membership.Can you please confirm if this is a permanent change or a bug. If possible, I’d like the previous behavior with photo overlays restored?Thank you.

Walks have been added to running challenges as of January 2024 and as a person who does both run and walk acitvities as separate sports, this has ruined the experience of challenges in the app for me, and in general.My walks are no counting towards running challenges which rightly used to be separate. They are separate sports.I found an idea here from last year where somebody requested the opposite and now it has been implemented. From their point of view, they were lesser abled and some walks "felt" like runs to them, which i acknowledge - however, the solution there is ti simply record a running workout on your device, not a walk.To improve the experience for walkers then more 5k, 10k and monthly mileage challenges can be set up to keep it interesting. Last year I really enjoyed tracking my walking challenge and sepaately doing the running challenges. Now there are fewer challenges in total which seems like the app is getting worse, not better.

Hi there, Are passcodes now mandatory? I seem to have been switched and am now required to log in via a one time passcode each time I log in on my mac which is something I really don’t want to have to do. I’m very happy using a password, all a passcode does for me is fills up my inbox, if everyone started doing this it would have an absolute cluster. J

Has anyone had and solved a pairing issue between a Series 7 Apple Watch and iPhone? The app on the phone has all the settings turned on but won’t show the orange check mark for Motion & Fitness and the “Finish” bar is grayed out. Thanks!

Did Strava removed the yearly progress (distance, time,...) from the app?I have free membership and recently can’t find this info in my app :-(

I'm trying https://tailscale.com/kb/1353/share-web-server so I can show case the web app I'm working but after Strava authorisation it sends back to localhost.

Hello, I have created a challenge but i was not able to generate a sharable link; i can only invite people who are following me. I am a monthly subscriber but some of the people i invite send me a screenshot that to join the challenge they need to subscribe as well. please helpthanks 

Hello i try to sync polar flow with strava and i only see a error message, in Red in this picture can you help me ? 

Hello. Do you have any plans to add ukrainian language for the Strava interface? 

Hey folks,  I used to be able to make posts on my profile page and in clubs but for the last few months, it is giving me an error. It just says ‘something went wrong’ and does not get posted. I don’t think I have changed anything. My Strava version is uploaded and so is my iOS. What may be the problem? I’m attaching an image of the issue I face. Thanks in advance. 

I ran a ½ marathon 3 days ago with the Strava app on my Apple Watch & the activity is showing as “not synched.” I have tried the forced shut down, logging out & logging back in the app & it will not synch the workout. I have done workouts after the ½ marathon that has synched with the app. How do I get that 1 workout to synch?  

why not?

Hi, I was riding yesterday using my IGP BSC300 bike computer that is connected to Strava. I received a call from a friend to go and visit. I have never been to his place so I asked for the address to navigate there and I wanted to create a route to the address in the Strava App but I found it impossible to simply add the address in a just ask the App to plan the route. There is a search option but when adding the address it would take it as the start point, once the start point is selected there is no longer a search option only the pencil or adding another waypoint by scrolling the map. I think this should be a really basic function, so I wonder what is that I do wrong? In desktop there is no problem with this. Thanks

When I am creating a route the default surface type is “Any Surface Type” so I always have to open the dropdown and click “Prefer Paved Surfaces”.Because 99% of my rides are road rides this is a bit annoying having to do this every time I’m creating a route.It’s not a game changer but is there anyway to have “Prefer Paved Surfaces” as the default and not “Any Surface Type”?Cheers,C

Hello everyone, I'm working on a project using the Strava API with a React + Vite frontend and NodeJS + Express backend.I’m facing an issue with the OAuth flow, specifically at the final step of getting the JWT token back to the frontend. Here’s my flowUser accesses `exemple.app` Clicks “Connect with Strava” → redirects to `api.exemple.app/auth/strava/login` The backend redirects to Strava’s OAuth URL with the proper `redirect_uri` (api.exemple.app/auth/strava/callback) After user authorizes, Strava redirects to `api.exemple.app/auth/strava/callback` Backend exchanges the code for tokens, creates a JWT, stores it in Redis, and tries to send it to the frontend via a cookie using `res.cookie(...).redirect(...)`IssueEven though I’m setting a `Secure`, `SameSite=None`, `HttpOnly` cookie, the frontend doesn’t receive it. I suspect it’s due to browser behavior around `Set-Cookie` on

I record my activities on my Samsung Watch 7 Ultra (WearOS) using the Samsung Fitness WearOS app.  I am able to mark laps in that app.  I see the run correctly partitioned into laps when I view the activity in Samsung Fitness itself, but when I sync to Strava, in the Strava data it just shows the default of “laps” being delineated at 1-mile intervals.Am I supposed to get the Samsung Fitness laps transferring to Strava during sync, or is lap data not something that is synced? 

I have recently moved, so deleted all the routes relevant to my old house. Now no new routes will sync with my Garmin Edge 530, and likewise the deleted ones are still there. When I go to Connect IQ > Strava Routes > I can preview it, but when I try to 'Navigate' I get error 2050. I have tried removing the connection and reconnecting between Garmin/Strava. Likewise have removed and added the star to the routes.It's quite annoying as I've just moved to a new area and am having to navigate looking at my iPhone...Any ideas please?

Hi!I recently picked up a non-electric scooter from Decathlon so I can save some time on walks while still getting some movement in, instead of going lazy with an electric scooter.I'm looking for a workout type (preferably in Strava) that would roughly match the calorie calculation, while also logging my heart rate, speed/distance and GPS route in to my Apple Health/Fitness apps. I was trying to find a list that shows which workouts log what, but can't find that for either the Apple workout app or Strava.I can't imagine I'm the only one looking for this, what are you all using for this to get the data I mentioned earlier?While we're at it; I went stand up paddleboarding yesterday, it didn't log a rou