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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

4288 Topics
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rownie23Hub Rookie
asked in Strava Features Chat
Sync to Fitbit broken

Can anyone confirm whether the link to push Strava activities to the Android Fitbit app is broken?

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AaSHub Starter
asked in Strava Features Chat
How to change the start of the week to Sunday?

I can’t find any option to change the start of the week from Monday to Sunday, am I missing something or is this just a feature that doesn’t exist?

2172
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paleloser
paleloserHub Climber
asked in Developers & API
ClubAthlete does not include Athlete ID

This model won't include any athlete identifier, which makes the information a bit useless in the end. Since APIs are made for machines, and machines identify entities differences between IDs, not having them on the returned models make them invaluable.It would be nice if ClubAthlete had the athlete ID included within its definition. This way, apps for clubs, built on top of the Strava API, can easily map and identify the athletes. Otherwise this is impossible, as there's no other way of identifying athletes related somehow to another one who granted access to the app.

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IrishgripperHub Rookie
asked in Devices and Connections
Uploading activity data from Garmin

Does anyone know if data from 2 Garmin devices can be used to upload data for the same activity? I use a Garmin Edge for cycling and I’d also like to be able to add heart rate from my Garmin watch for the same activities. 

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PanosChatzHub Starter
asked in Developers & API
Calories shown in Strava app are different from calories retrieved using the Strava API

Hello,Recently, I built an app using the Strava API to automatically retrieve my activity data and store them in a database. I noticed that, using the “https://www.strava.com/api/v3/athlete/activities” API endpoint retrieves the calories as kilojoules, for example “"kilojoules": 637.0”. The calories shown in my Strava account are shown in calories units. Based on the same activity of the above example, I see in my account the value of 427 Cal. However, 637.0 kilojoules are 152.2 calories - that is, a very different number from 427 Cal shown in my account.I wanted to ask if I am missing any other conversion steps or how exactly are Calories calculated in the application but are different from the API? How can I transform the 637 kilojoules to the number that I am seeing in my account? Thank you very much for your help in advance.Best,Panos

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Jan_Mantau
Superuser
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mackdhagenHub Rookie
asked in Strava Features Chat
CORE body-temperature monitor

Hi,looked but could not find anythign on this but just got a CORE body temperature sensor. It pairs on my wahoo and comes up in the wahoo Element ride data app but does not show up on strava, any way to pair or make the data show up on strava data?thanks 

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Jan_Mantau
Superuser
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Pakoci81Hub Starter
asked in Strava Features Chat
Flyover sharing issue

I have an issue with sharing Flyover videos into Instagram stories. If the workout excedes 10 km  doesen't load. I get an error message "something went wrong" Someone else has this issue or it's just me? I also opened a ticket they got back to me, thwy are workinv on it, but still waiting for a solution.

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emmynHub Rookie
asked in Strava Features Chat
monthly overview and overview condition not working anymore

HelloI suddenly cannot see my monthly overview anymore. The previous graph is now empty except for one month (November). Also my monthly condition graph isn't functioning anymore. Information from the past-previously visible- is now gone. Can anybody tell me what to do to solve this? Thank youEmmy

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whytimofeyHub Starter
asked in Developers & API
Is there an option to get Club events via Strava API?

It looks like that there is no such option. But I think it may be a great addition for any club to have an option to least events on their website/app and even have a button for people to join their events. Could propel event usage a lot and improve quite a few metrics.Totally separate thing but another missing feature from user's perspective is to join Repeated events. With two options: Join this event and all following events, join only this this event. The same for leaving the events.Both these features will increase Event-related metrics drastically

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Lukasz WozniakHub Rookie
asked in Devices and Connections
Problem with heart rate synchronization from Garmin

I can’t see my heart rate data in any of my activities. The synchronization between Garmin Connect, where everything is recorded correctly, and Strava is turned on.

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kleinrobHub Starter
asked in Strava Features Chat
Global heatmap: importing into external programs does not work anymore

Hi,I enjoyed visualizing the global heatmap in external programs like QGIS. Importing the map was possible through accessing the website cookies to obtain the specific login session details.It seems like this is not possible anymore during the last two weeks (access denied). Is there any alternative/new way to access the global heatmap for visualizing in external programs?

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ChipHub Starter
asked in Strava Features Chat
different shoes different activities?

I want Strava to automatically tally miles on my running shoes when I select Running, and add miles to my soccer cleats when I select Football (Soccer). Seems like I want to add Football (Soccer) as a Default Sport, but maybe there’s a better way?

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Jana_S
Superuser
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AlexFlexCodexHub Rookie
asked in Strava Features Chat
How the maximum speed is calculated in strava

Hi mates,I try to manually calculate the max speed of a small segment and I don’t get the same value as show on strava.I joined the GPX. (gpx.txt) or the JSON point bellow can be used to replicate it. { lat: 46.2873437, lon: 7.4867482, time: "2025-03-13T17:26:35Z" },{ lat: 46.2873455, lon: 7.4867516, time: "2025-03-13T17:26:36Z" },{ lat: 46.2873491, lon: 7.486762, time: "2025-03-13T17:26:37Z" },{ lat: 46.2873544, lon: 7.4867875, time: "2025-03-13T17:26:38Z" },{ lat: 46.2873642, lon: 7.4868367, time: "2025-03-13T17:26:39Z" },{ lat: 46.2873739, lon: 7.4868956, time: "2025-03-13T17:26:40Z" },{ lat: 46.2873885, lon: 7.4869504, time: "2025-03-13T17:26:41Z" },{ lat: 46.2874045, lon: 7.4869974, time: "2025-03-13T17:26:42Z" },{ lat: 46.2874034, lon: 7.4870324, time: "2025-03-13T17:26:43Z" },{ lat: 46.2873929, lon: 7.487055, time: "2025-03-13T17:26:44Z" }So in my test I get. Between two point (4 and 5) I have a distance of : 4.65 meters. in one second so 16.74km/h. The stava move show me a max

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pellech
pellechHub Rookie
asked in Strava Features Chat
Different bikerides (Ride, Mountain bike Ride and Gravel) Segments

If i Ride up a dirt road with my bike and register it as an Ride, will it be on the same segments on that road that if I had registered it as a gravel ride or a mountainbike ride? Or is it different segments for all 3?

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anchskier
Superuser
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Camille_JHub Rookie
asked in Strava Features Chat
Anyone else struggling with the new media upload flow?

I used to love Strava media upload flow. Crystal clear, not questions. I loved the fact that it was possible to preview a picture just by having a prolonged press on it.What was not my surprise today when I tried the updated media upload flow… It felt like an effort to simply upload a pic!It seriously makes me wonder if Strava is testing any of their latest features. The past weeks have been an absolute nightmare. I’m a paying subscriber and I’m seriously considering cancelling my subscription. It feels like everything I liked in the app is being torn into pieces.

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fab moHub Starter
asked in Devices and Connections
Changer connection avec facebook par email

Bonjour,jusqu’à présent je me connectais avec facebook à strava.Je souhaiterai remplacer cette connexion et le faire maintenant grâce à un email. Quand je fais changer l’adresse email, que je donne mon adresse mail faceboo, on me demande un password que je ne connais pas…Si je passe par l’option “recevoir un code” je ne recois jamais rien, même dans les spam. Savez-vous si une solution existe ? Cordialement

141
Lola
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WalshyHub Starter
asked in Devices and Connections
Swim data fault

Is anyone having problems with swim data transfer, from watch to Strava? I have a Suunto vertical and the swim data has started posting massively inflated times, thousands of hours per swim. This hasn't previously been an issue. 

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Lola
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HeatherHHub Starter
asked in Strava Features Chat
Viewing friends' activities suddenly zoomed out by default

If I receive a notification about a completed activity by a friend, say a run, when I click on it to view it, the map is zoomed out so far I can see the most of Europe and Africa. Is this a bug in an update or have I switched something?

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Lola
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mysfclnHub Starter
posted in Strava Features Chat
Strava App in Galaxy watch 6 stops the workout

Strava App in my samsung galaxy watch 6 stops the activities like pilates, weight training at around ten mins by itself.

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Lola
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cdesousaHub Starter
asked in Devices and Connections
Maps disappear when clicked on - Android app

When I view an activity - either mine or a followers - I can see a map displayed with the route. But if I click on the map in order to look at details, the map disappears. I am just left with a trace of the route, on a white background. I'm using the Strava app on an Android phone - Samsung S18.This has been happening for approx 1 week. I have tried deleting and reinstalling app but problem persists. Any help please?

141
Lola
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leslie27Hub Starter
asked in Strava Features Chat
Refresh Activity Achievements tool does not work?

I just finished a race, and was tracking my progress both in Strava (via my phone) and Apple Watch. Upon finishing the workout, the one in Strava uploaded automatically and I only added the one from Apple Watch an hour later. I decided to keep the Apple Watch version as it included my heart rate data, so I deleted the Strava version. However, all of my PR and segment achievements were assigned to the Strava version!I’ve used the “Refresh Activity Achievements” tool in the activity menu, but to no effect. My PR is still listed as a second-best effort. I was able to successfully update the All-Time PR section, but not in the individual activity. Any ideas?

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Lola
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mountainaddictHub Starter
asked in Strava Features Chat
Missing Emojis

I have always been able to post emojis on my free Strava account activities. However, the option to do so has disappeared. Is it possible to restore this?

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tcshookerHub Rookie
asked in Strava Features Chat
Doubled workout time from Dafit

The time of workouts uploaded from the Dafit app is doubled in Strava. The distance is accurate. What could be causing this?

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antokneHub Rookie
asked in Developers & API
Generating API using Swagger ignores allOf when generating model objects

Hi,I'm running the command:swagger-codegen generate -i https://developers.strava.com/swagger/swagger.json -l swift5The DetailedActivity does not contain any of the SummaryActivity as described by the allOf section in https://developers.strava.com/swagger/activity.json#/DetailedActivity.I've tried using version 3.0.41 and 2.4.30A quick search indicated that it is a swagger bug?Am I missing something here?Thanks Antz

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vs_brissyHub Rookie
asked in Developers & API
How do I get the Strava client APIs generated?

https://developers.strava.com/docs/ specifies how to generate client code.I got the model generated java -jar C:\swagger-codegen-cli.jar generate --lang java --output C:\SwaggerCodeGen\strava-models --input-spec https://developers.strava.com/swagger/swagger.json --config C:\config.jsonThis is 1 of the config settings I used{  "groupId": "com.vschouppe.strava",  "artifactId": "strava-api-client",  "apiPackage": "com.vschouppe.strava.api",  "modelPackage": "com.vschouppe.strava.model",  "invokerPackage": "com.vschouppe.strava.invoker",  "generateApis": true,  "generateModels": true,  "library": "resttemplate",  "dateLibrary": "java8",  "serializationLibrary": "jackson",  "hideGenerationTimestamp": true}Why are my clients and api’s not generated?i.e.https://developers.strava.com/docs/reference/ import com.strava.api.v3.auth.*;import com.strava.api.v3.model.*;import com.strava.api.v3.api.ActivitiesApi;  ApiClient client = new ApiClient(...); ActivitiesApi api = client.createService(Activit

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