Ask & Troubleshoot

Bonjour, est il possible de savoir si la planification d'itinéraire de strava sera identique a celle de fatmap un jour???depuis l'arret de fatmap, il est difficile de creer un parcours aussi bien avec strava!!!!Sur fatmap on pouvait tracer sur une carte ign, en n'etant pas obligé de suivre une route, ou chemin.....on pouvait tracer en hors piste ou sur un chemin qui n'existe pas sur les cartes.…est ce que ces fonctionnalités seront un jour sur Strava version mobile????

I'm a premium strava user and recently I can see my activity map when I open that activity. I can see the map in my feed but when I open it, map is no available.Also, when I try to see any other user that that day did the same segment, for example, strava app closes and it backs to the feed! Any idea? Thanks

Apple Watch Health (Heart Rate) to Strava problem .. again, apologies.I have an iPhone with iOS 17.7.1 but I cannot get my Heart Rate data from Health App to share with my Strava activity after I have completed a bike ride. Watching YouTube videos the information differs. See two images .. one is what I am supposed to see, the other is what I actually see on my iPhone.I am following steps You>Settings>Manage apps and devices>Healthbut information is not what I expected.What am I doing wrong? 

This has been a huge flaw for years. It’s the main thing that kept me from paying for premium, and the thing that’s going to make me cancel it one of these days. “Moving Time” 1) Is worthless because it’s hopelessly inaccurate. When I’m on a trail with big elevation gain it could be off over 50%, and 2) It’s irrelevant. If it took you an hour to do the route because you stopped to tie your shoes and send a text… it still took you an hour. In what world does it matter hour how much time you were actually running vs stopping? If someone wants to know that irrelevant metric, let them search for that. Not make the rest of us who live in the real world have ridiculous times posted that bear no relation to reality. There’s no way it could be that difficult to actually make the correct time the default to display. 

Starting yesterday i cant post on anyclubs i made one post and it was the cleanest post ever and now i cant post and can only post activities. The reason why I said it was clean was because i looked it up and it couldve been flagged and thats why i cant post but i didnt post anything even remotely bad. I would like this fixed. Thanks cooper

I ran with a friend this morning, for some reason my garmin deleted my run.  I asked her to share her run with me. She did, i accepted the link, but it does not want to process the share. How can I fix this?

I'm trying to view Flybys for today's (and prior) run(s). I'm not seeing anything load (see image below) and I'm seeing a unicode type character referenced in the orange section where I assume the route name would be. I do have Flybys privacy set to allow Everyone to view as well, in case that information is helpful.     Thank you!!

When you play videos that are uploaded to Strava (on your own profile or watching others) the last few seconds of the video get cut off. This usually only happens the first time you play it, and when you try to watch it again, you can see the final seconds of the video. I have only tested this on an iPhone.

Dear Team of Strava,first of all many thanks for your free service, for which I am totally satisfied.I subscribed the free trial version, but after checked how it works, frankly I am thinking to remain a free service user.Below I wanted summarize the points for which I am taking this decision, if they can be usefull for you.Main one: I was totally convinced that I could navigate with indications during my MTB route and was surprised once understood that any kind of alert was not in place on Strava. I am not talking about a exact route voice indicator, but at least a “bip” when you skip your turning point would be important. When I run an round trip on the same route, the return track line is hide by the blue color of the outward one. Would important that the predominant color remains always the orange one. The screen turns off automatically. So I have to touch it to see the route. I suggest to include this function on Strava without modyfing the cellular settings. (If I miss it, forget

I made 3 "indoor rides" today with a couple of pauses using the STOP button on my Garmin Edge 530. It was saved after the third ride. The result in Garmin vs. Strava is: Obviously, in Strava the elapsed time is used in avg. speed calculation. This is a horrible bug. E.g. if concentrating exactly on avg. speed during an indoor cycling, the record is totally useless. Why the elapsed time is used in calculation instead of the moving time? It makes no sense.

Hi everyone,It has been almost one month since my safety contact reported not receiving beacons for my activities. My watch is Samsung Galaxy Watch5 Pro. Raised a ticket Request #3198908 but issue still remains up to today.I have removed the safety contact & re-added, as well as adding my own number & re-enabling beacon.Got a couple of beacons sent at first but stopped again.  Up to this very moment no beacons sent/received for the last week despite of being active, even a couple of hours ago! Are you also having issues with beacons not being sent?I will appreciate any help, thanks!

Hello, I’m wondering how Strava calculates the two above mentioned metrics.I performed exactly the same endurance training, separated by 8 days.  Suprisingly, in exactly the same time, so exactly the same average speed, denivelation (1060 m), distance (131 km).  However, heartrates of course were different.  First and second workout are summarized below.AVG HF : 120.  4 min in zone 2, 232 min. in Zone 3, 143 min in zone 4, 2 min in zone 5.  It resulted in training impulse of 388, and an fitness increase from 136 to 142  AVG HF : 12 min in zone 2, 152 min in zone 3 and 66 min in zone 4. It resulted in training impulse of 304 and increase from 136 to 142How are the time spent in the different zones factored in?  Is the AVG HF factored in?  And are increase/decrease of fitness derived from the training impulse values?Thanks for clarifying!

Hi,Is there a way to get a personal heat map of all ride activities.I would like to see the heat map from both Ride and Gravel Ride simultanously, when I do my route planning, so that I can plan a route on roads I’ve never ridden before. Regards,Joachim

Does private activities count for end of the year recap? I know there is an option to mute activities for small runs and commutes. But I’m used to putting these activities in private. Will these activities still be counted in the summary sent at the end of the year?

When I post my runs my time doesn’t show up on the feed I can only see it when I go into the activity it looks like I have hidden it ( I haven’t) 

 Hi I need help. Has anyone had this issue and has fixed it?? I did a long run this morning and it imported from my Apple Watch like usual but it’s not showing up. It’s check marked as imported but does not show up in feed or adds to my distance etc.. I don’t know what else to do I feel like I’ve tried everything. Restarting my phone, deleting the app and re installing multiple times, deleting it from my watch and reinstalling, I even tried exporting the file from my Health app to my iCloud and then to Strava website and that didn’t work either. 

Hello Strava team,When I track a pool swim with my Apple watch (in its own training app) it detects pauses and laps automatically. When syncing to Strava information gets lost. Pauses are added to rounds and the duration of the rounds does not fit. This completely destroys the pace data. At the end, 50 m are always missing (one pool length), and the average pace is also wrong. Attached are both datasets. Is there a way to fix this?  

I really wanted to create a little app that would update all of my commute activities to be private via the API.I keep getting successful call backs and it looks like I can modify activities in other ways, but can’t seem to change the visibility of an activity no matter how hard I try… Of course I can do it manually in the app, but I want this little application to work. Any thoughts?

Why is the workout analysis different on website and iphone app? I completed this activity today ( https://www.strava.com/activities/12726587116 ) When I look at it on my phone app, going through each lap I see:Lap 1 6:37 /km Zone 1 Active RecoveryLap 2 4:52 /km Zone 4 ThresholdLap 3 6:34 /km Zone 1 Active RecoveryLap 4 4:51 /km Zone 4 ThresholdLap 5 6:33 /km Zone 1 Active RecoveryLap 6 7:04 /km Zone 1 Active RecoveryLap 7 4:51 /km Zone 4 ThresholdLap 8 11:04 /km Zone 1 Active RecoveryLap 9 4:45 /km Zone 4 ThresholdLap 10 9:52 /km Zone 1 Active RecoveryLap 11 4:50 /km Zone 4 ThresholdLap 12 9:54 /km Zone 1 Active RecoveryLap 13 4.44 /km Zone 4 ThresholdLap 14 10:25 /km Zone 1 Active RecoveryLap 15 6:37 /km Zone 1 Active RecoveryWhile on the web site I see this (hovering on each lap):Lap 1 6:37 /km Z2 EnduranceLap 2 4:52 /km Z6 AnaerobicLap 3 6:34 /km Z1 Active RecoveryLap 4 4:51 /km Z6 AnaerobicLap 5 6:33 /km Z1 Active RecoveryLap 6 7:04 /km Z2 EnduranceLap 7 4:51 /km Z5 VO2 MaxLap 8 1

Hi! A few years ago I created a public route, and I would love to see if any activity was added in that time, to compare times. I do see attached screenshot on the mobile app, but it would be nice to see some more stats, like how many users have tried the route, what average finish time is etc? I also checked the API documentation but I dont see any way to get route activities, which would be great.  

A lot of my activities do NOT get synced with Oura. I went through the activities completed in Jan/Feb 2025, and 1/3 of the activities in Strava do NOT get synced to Oura. I couldn’t find a pattern that could connect the exercises.Any ideas what I could do?

 I can see the activity description, small map and any media media uploaded on everyone’s activity on my feed screen. But when I press the map to get to the map screen I cannot see the map.  All I see is the line of the route with no underlying map.  There’s just a blank white screen under the route. And don't have duckduckgo or similar because most topics said it was that. 

I recorded a run both on my Apple Watch on Nike Run Club and on strava on my phone. I wanted to only count the time from my Apple Watch bc strava way underestimated my pace. I deleted the strava activity, but strava is still saying my Nike Run Club activity upload is my 2nd fastest time (it’s my first, since I deleted the strava one). Is there a way to fix this?

Hi! My runs often include a 5-minute warmup that I’d like to exclude when calculating the average pace for a run. Is that possible? I have a Garmin watch. thanks, Mario

I’m unable to get through to support and every ticket I create is marked “Solved” within seconds after creation despite no reply.I have yet to interact with a human after having paid for an inaccessible subscription that Apple refuses to refund without stating a reason why. The Apple payment integration is broken and somehow I’m being forced to pay for this faulty system.How am I supposed to interact with support when every ticket I create is automatically closed? I have yet to hear from a human after days of trying to get through. The ticketing system is broken.