Ask & Troubleshoot

Hello,I like to manually hit the lap button on my Garmin Edge while riding my bike in order to get information about the section of a course I am on.I know that the information about when I hit the lap button is actually synced to Strava, as I am able to display the laps on the website. But in the android app there is no way.I would find helpful to have this whole feature ported to the android app. Especially displaying where on the map the lap has been, and having a list of laps with generic information.Thanks for considering.

I am on the committe of a running club and we wanted to use the API to track our athletes and give recognition, awards etc.  However, the API /clubs/{id}/activities returns a maximum of 200 activities for me - can this be changed?In addition, the activities have no date or activity ID, which meens I can't analyse (for example, most runs or highest distance in a period).I have the rights to see this detail - it's visible in the app or website - how can I get it through the API?ThanksPeter

It seems that a recent iOS update has broken the way routes are shown on iOS. Here’s an example route:https://www.strava.com/routes/3289692473352562718 In the web route editor, the route displays like I would expect it to. On iOS, however, the same portion looks like this:  It seems like the iOS route viewer is only showing a fraction of the vertices required to actually draw the route so that it follows roads. It makes following along the route much harder, and I’ve taken the wrong turn more than once because of this.Is anyone else seeing this, and any ideas on how to fix it? 

Hello. I just bought Huawei watch GT5 Pro, and still trying to link with strava app. In Huawei Health app, it said linked already, but in Strava app, it isn’t appeared. I already reset and update the App also, please help. Screenshot attached.  

Previously, on iOS, when scrolling through the activity feed, if I wanted to see a picture full screen I just tapped on the picture and that was it.Now all of the sudden when I do this, I have to wait for the activity details to load, the picture opens on the top of the screen, the activity details get shown below the picture and I have to tap again on the picture to see it fullscreen?Why is that?I don’t want to wait for the activity details to load, since I don’t care about them, I just want to see the picture in full screen. On top of that I have to tap, wait, and tap again to look at that picture, while before it was a single tap and a lot faster. 

Since the 27 of february mu Webhook stopped to work.I did not received any activities since that date.Strava even did not try to reach my Webhook ‘( i see it in my logs ).So i tried to delete the previous webhood subscription and re create IT, and it does not succeed.Anybody with same issue ?Any clues to help me ?Thank you

I noticed something strange last week where my PR on a Segment didn’t appear properly on a Leaderboard (an inferior time was there instead).  I didn’t take a lot of notice, but today I see something similar on another Segment.  There is a Segment near where I live that I have attempted many times (over 100).  A couple of days ago I noticed that my PR was 1:01 and I was 47th out of 2358.  Today I looked and it still says my PR is 1:01 but the performance used in the Leaderboard is 1:09, for 199th.  I’m not aware of anything I might have done to cause this change.  I can only assume that something must have happened to the Activity (from 2020) where I did the 1:01, such as it now being flagged as “Private” or falling within the visibility exclusion zones at the start or end of the ride - I checked both these and the 1:01 Activity can be seen by “Everyone” and there is no visibility exclusion zone.  Is something else happening that is causing this apparent corruption on the Leaderboard ? 

UPDATE FROM STRAVA: Thanks so much for writing in and providing this feedback. This is something that we are aware of and currently looking into. We're actively working on solving this gap in user experience and weighing this feedback into consideration as we work on an update. We appreciate your time and patience. a recent feature seems to have filtered heatmaps based on the sport type when routing. i suspect that this is broadly a great feature, but it has now made gravel routing very difficult because of the data sparsity (a large % of people don't select "gravel ride" on their activities, most rides aren't gravel anyways, etc.). plus there's so much overlap in gravel and road routes anyways, so aggregating that data makes sense imo. the road heatmaps work great here, but the only way to get them to show up is to change the sport type to road cycling, which affects the routing. I prefer to use "gravel ride" as the sport to get good autorouting ("prefer dirt" has its issues since it

Beacon stopped working with my Samsung Ultra watch about six months ago, and my buddy has the same issue with his Apple Ultra watch. Both beacons stopped working pretty much at the same time.  Beacon only works if the phone is currently connected to the watch, and stops sending as soon as you’re out of range of the phone. Both watches are LTE. I opened a ticket as well, 3265802. Strava has ignored me completely. The only response I’ve gotten was asking if I still needed assistance! I’ve tried uninstalling the app on both phone and watch and then re-installing. I’ve tried deleting contacts and re-adding them. I’ve turned beacon on and off. Nothing helps. I am a paid subscriber, as I realize Beacon requires this. What especially irritates me is Strava support just ignoring me for almost a month now.

Bonjour à tous,Peut-on importer des données d’un Garmin + un bryton sur la même application Strava ? J’ai déjà sur Strava le transfert de mon Garmin, mais impossible d’ajouter un gps bryton ?Merci de votre aide.     Je vous remercie.

I'm losing all will.  For no reason, my Polar flow app stopped syncing with Strava.  I have tried troubleshooting, talking to bots, and hours between messages.  I have uninstalled both apps and checked permissions.  I've then tried to upload manually with no luck, I was told it was a Google issue.  So I've tried one step access.  I can't change my email address, strava app won't allow, server error 😒.   When I check to connect strava and polar it shows all is connected, but still no syncing. I'm paying a subscription, the help and service from bots and ticket messages I find very frustrating now.  What am I not seeing? Ryan.

Lately, I have been experiencing an issue with data recording: the long activities always crash (after 4-6 hours, bike rides).This has been happening for the last couple of months. I have always been using the latest app update release available at the moment of the activity. I am using a Xiaomi phone, but I took good care of the instructions here:https://support.strava.com/hc/en-us/articles/216918967-Troubleshooting-GPS-Issues(disable any battery saving, high accuracy in location, etc.). I don’t really know what is going on.In the last few rides, I have used another tracker app (mainly as a backup), and this other app was able to complete the recording without crashing, without issues.I enjoy Strava a lot, but these regular crashes are disappointing. I hope they can be solved, or I’ll have to move to the other tracker app.

Bonjour. Sur ma dernière sortie Footing, la carte de mon parcours ne s'est pas affichée... pourtant dans les paramètres j'ai choisi "carte" plutôt que "support". Je n'avais pas eu de problème avant aujourd'hui. Avez vous une solution ou un paramètre à modifier à me conseiller ? Translation: Hello. On my last jogging outing, the map of my route did not appear... even though in the settings I chose "map" rather than "support". I had not had any problems before today. Do you have a solution or a setting to modify that you can recommend?

I Bought aolon navi r4 and their app to connect to strava is GloryFitPro once i connect it says Error 403: Limit of connected athletes exceeded can you help me fix this thank you

When trialling FitOn I have the problem that the workouts are not appearing in Strava.Am using an iPhone, and FitOn is populating the Workouts in the Health app as expected. Strava is configured to pull in data from the Health app.This works fine for Apple Fitness+, but can anyone tell me how to make it work for FitOn?Thanks.  

When I start a ride it shows correct and after sometime it will stops and resume that's is why my map is not showing correctly. 

Solved, thank you 

hello guys, how to fix this? in other devices it's just a oblong shape but in my Strava it's not accurate

Are you able to upload a day’s skiing activity recorded on Slopes to Strava?

Hello, everytine that I try to connect Facebook to Strava, it opens a new window - redirects me to the FB app and then I have to sign in with my Facebook details, after that, it sends a code to my email, and after insertig that code, it requires me to change my current password. Why is that? I don’t think this is necessary or safe at all. Thank you in advance for support. 

Load a route in the route planner on the website (or app). Duplicate the route, reverse the route direction, and save. Typically this means changing from clockwise to counterclockwise or visa versa. That would be a lot easier than building a new route manually.Or load a route, reverse it, and save it. 

hello, is there a way to display the calories per week ?

I am using a Suunto watch to record activities. The data is analyzed in Suunto App which uses training metrics powered by Training Peaks, which is an established leader in this area. The same data is uploaded to Strava that provides its own training metrics. In both cases I can see Fitness / Fatigue / Form metrics that, as I understand, are supposed to be based on the roughy the same formulas. However the metrics look quite a bit different. Let’s do a comparison.Here is the Training Peaks data from Suunto app for the last 8 weeks. You can see that the Fitness metric has been going mostly up from 43 on 1/6/25 to 56 on 3/2/25 - 30% increase. That seems reasonable to me as I’ve been ramping up the volume. The intensity remained roughly the same because I train for ultra distances. Note how smooth the fitness graph is overall, which is reasonable because the fitness level doesn’t really change that fast. Also note the clean representation of the Form metric, which is essential to targeting

Hi!Does the U18 policy stop automatic image upload from Zwift to Strava? Me and my daughter have identical setups in Zwift. My zwift rides and runs are automatically upploading data, map and images (screen shots). But for my 17 years old daughter does only data and map upload to Strava - all screen shots are visible in Zwift for her.//Anders

Is there a way to turn off segments and kom/qom when doing walks? I think it’s ridiculous to track speed when just walking.