Ask & Troubleshoot

Hi, all,  I just completed my longest run, and it’s not included among my Strava activities. 🤨 I used my Apple Watch, hit Pause, hit Finish, and hit Save.Any chance it’s still in the system and can be retrieved? Thoughts?Thanks.

I am 2 days into a long walk I a doing. Sadly, my phone is broken. I have paused the walk on Strava but once I get a new phone, if I log into it will this new journey pull through on it or will I have to publish the 2 days on my broken phone and then re-start on the new phone?

May I know if I search an athlete on strava and view their profile & activities, will they know? Will I leave any footprints? 

My bike workouts show power and heart rate by distance but this isn’t helpful partly because they are indoor workouts and also because the intervals are time based and I want to see the power and HR ranges over the same time period. How do I change the x axis to be time based. 

Hi Strava Support Team,I’m facing an issue with my app's OAuth flow. Even after updating the Authorization Callback Domain to my live domain, I keep getting this error: {"message":"Bad Request","errors":[{"resource":"Application","field":"redirect_uri","code":"invalid"}]}App ID: 156908 What I’ve Tried: Updated Authorization Callback Domain to www.utmost.fitness in the Strava API settings. Waited more than 24 hours. Cleared all Laravel and browser caches. Confirmed that the route exists and the redirect URL matches exactly. Tried both with and without www. in the domain. The same redirect URI works perfectly on localhost (127.0.0.1:8000), but fails on the live domain. Despite this, I still receive the redirect_uri

I'm not understanding how it why my rides have been red flagged! I have ridden 100 percent outdoor all ridden milage!  I do not have a vehicle,  therefore it would not be possible to have any car rides or unrealistic flaggable segment efforts.  I need this to be resolved and credited back all my milage! Please help?  Review it all you'd like!  I pedalled every stroke of the pedals! 100 percent outdoor with no assist either! 

So I wanted to try Flybys but when I open the Strava labs tool and enter my link it just says "loading..." forever. I have let it load for many minutes but nothing shows up. All my privacy settings are as needed.Do I have to just wait a long time or is something wrong?

Hi.  Are the servers being slow this afternoon?  I can see my ride in my activities but not on the home feed.  I can also see others I follow, their activities if I go directly to them but they also not on the home feed.  I uploaded my ride over 3 hours ago.  Thanks 

Since Monday, I’ve noticed a significant delay (about 2–3 hours) in the appearance of activities in the feed. This affects both the activities of people I follow and my own activities appearing on others’ feeds.Strava status showing no abnormalities, this issue seems widespread, as people who usually receive tones of kudos are experiencing delays as well - they simply start to get any kudos later as well. Activities eventually appear in chronological order, suggesting a possible delay in server processing. The issue persists regardless of whether activities are uploaded via Garmin or Zwift. Interestingly, when accessing someone’s profile or club feed, the updates are live and function as expected.Location: Europe

I understand that for a running activity the Garmin 245 displays the average pace based on the moving time. How do I get it to display the average pace based in elapsed time (not moving time) on my watch during the run itself - not after the run by changing the type of run to ‘Race’. It’s too late then. Thanks in advance. 

I would like to define my individual zones as measured in my performance diagnostic. It seems not to be possible but I cannot believe that. I can only find to set my FTP value but I would like to set the other values precisely. Same goes for heart rate. Thanks for any pointers!

Strava occasionally mixes the distances in my activity totals. I mostly cycle using a Garmin device, but also track walking activities with my iPhone on the Strava app. After the walk, I upload the activity and change the description to “Walk”. Strava usually excludes the walking miles from my cycling total, but occasionally the walking distance is included in total cycling miles. Once included, I have been unable to get the miles out unless I delete the activity. Any insight into the way to correct would be appreciated.

Strava generates a weekly report of active participants in a Strava group.  Does the functionality exits to create an AdHoc report (preferable which can be exported to a PDF) of active participants for select periods of time (a month, select months, a year)?

  the features image transparent in my app are not working, I have updated to the latest version 

Suunto app not uploading to strava since 22nd may 2025I can’t add suunto app as Partner Integrated on strava 

Hello Strava Developer Support,I'm experiencing an issue with my Strava API application's OAuth authentication flow. My application details:Application Name: SPK Pace Maker Client ID: 160282 Authorization Callback Domain: 3e3a9aaf-439b-439f-a4f2-7a7eb41f362d-00-178qxgw1h4xux.worf.replit.devIssue Description:When users try to authenticate with my application, the OAuth flow gets stuck at the email input stage and loops back to asking for email repeatedly, never progressing to the password input or authorization screen.What I've tried:Verified Client ID and Client Secret are correct Confirmed Authorization Callback Domain matches exactly Tested with different scope combinations (read, activity:read) Used approval_prompt=auto as documented Followed the exact OAuth URL format from your document

I'm sure many people who do different sports - other than those under biking and running umbrella - would love to be able to join more challenges and earn more trophies (aside “moving time” or “ten days active” trophy). That's why i propose the option to join riding challenges with different vehicle type that you take rides on OR add challenges for different types of sports such as inline skating, skating etc…     

It floors me that Strava have still not figured out how to accept/upload a triathlon activity, even if it sees it as three individual sports and then merges them.  All other platforms recognize multi-sport activities but the supposed “leader” still can’t.

This problem continues and is clearly not solved. I have updates the Strava app and still the Apple Workout app takes over turning off Strava and deleting the workout results.  Maybe time to dump the watch. 

Please revert back to the old photo sharing with time/distance stamp. This new blurred photos are a big no.

I created a new route in route builder but once I finalized the route the button you would normally click on to save the route ("save route") is still in gray and not clickable. I've created hundreds of routes before and never ran into this. Any ideas? See pic below for reference. You can see that there is a start and end point so I have no idea why it's not letting me save the route.

Hi Strava Team,I’d like to suggest adding new gear option in profile to track the wear out and replacement of essential bike parts like chain and cassette. E.g. Chain : 2k miles (max) Cassette : 10k miles (max)  Once the profile reaches this threshold, a message is displayed on user profile to replace the parts just like shoes feature. Note: User can have two or more bikes so there needs to be an association of each component to specific bike.  UI would be straightforward, for backend, you can have new sub gear table (chain, cassette) with foreign key association to existing gear table (bikes).  Best,Adi

Hello, I requested for a refund and haven't herd a response from strava. How long does strava customer service usually respond? Strava Ticket #3362426

I program workouts on my Apple Watch 7 and the data auto-syncs with Strava once completed. Last night my phone and watch updated their operating systems, only an incremental update not a full version upgrade. I tracked a run this morning and noticed that my heart rate data didn’t transfer across. I was wondering if anyone else has noticed this? Apple Watch 7. WatchOS 11.5Iphone 12 Mini. IOS 18.5

I set my “ASICS Novablast 5 TR”, as default for running, but today I saw no gear associated with my run, so wanted to set these Novablast 5 TR for today’s run but it has disappeared from my gear list. It is not in the retired section, it seems it has been deleted. I never deleted it myself, so how can I get it back with a proper running distance ?