Hi ​@Asyral,

creating the ticket was the right way, as only Strava Support can handle these requests. Here at the community hub we don't have visibility about the Support response time, but as far as I know they're dealing with a backlog of tickets, and some other users have mentioned that it actually took several weeks to get the response. So unfortunately it takes quite a while. 😕 They’ll get back to you eventually, it just needs some extra patience these days… fingers crossed that it's resolved for you soon!

Hello ​@Asyral - as Jana_S mentioned, please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is for general questions and information while our Support team will handle questions that require account access.

We confirmed with our team internally that they have been working with you on this request so looks like you are all set. Closing this thread.