Ask & Troubleshoot

I tracked my run today using my samsung fit 3 as the start of the run was in a location without cellphone reception.  My fit 3 recorded my distance as 12.06 km (which by my calculations is correct) but it uploaded to Strava with a distance of 14.87km.  How do I correct this and how do I stop it from occurring again?

It is very confusing, if you record something as a "ride", the stats count in your totals on your profile. If you record as a Run, they show as a Run in totals, if you record as kayaking, it shows as Kayaking... But if you choose related cycling ones, they still count to the Ride category...Is this true for any that are related to cycling? Do any activity types record stats like HR, Cadence, Power, Speed, but not lump themselves into the Ride total stats? Velomobile? Ebike? Hand Cycle? It is confusing and makes no sense. Some activity types are different activities, others aren't. Gravel Ride, Indoor Ride, etc still all count as a ride.Why are these different activity types and not just tags, if they have no functional difference? 

I was viewing my Local Legends and clicked on the three-dots in hopes of editing something, and it offered “Leave Local Legends” which sounds like a common situation in a browser when one wishes to depart from some display.  It appeared that I needed to do that in order to proceed to editing so I chose that.Then, it notified me that it deleted all my Local Legends records and I could rejoin Local Legends and start over.I hope this can be reversed but I cannot find any way to contact Strava for support about this, and if it cannot be fixed I will not renew my subscription and will have to devote time every day to discussing this topic all over the Internet.  

The cycling data I recorded with the Apple Watch Workout app shows a significant difference in Strava compared to the data in the Fitness app on my iPhone after importing.

So 99% of the time my token exchange process works just fine, but occasionally Strava responds with a "Bad Request" message.I've confirmed that each authorization request is accepted, and I receive a query string formatted as expected, looking like:"code":"012345ab6c7d89e48d7e92a0e381024deb1f0a7b","scope":"activity:read_all,activity:write,profile:read_all,read,read_all"but occasionally the POST call to https://www.strava.com/oauth/token receives this response:{ "message":"Bad Request", "errors": [{ "resource":"AuthorizationCode", "field":"code", "code":"invalid" }]}This issue is so intermittent that I can't reproduce it, but I'm sure I only try to use the short-lived code once...Any ideas what might be going wrong? 

Hello dear creators of Strava! I am writing to you because of the latest update with Strava routes, they are very poorly generated, they are of the same type and do not correspond to the requests at all. I understand that the developers wanted to do the best, but I kindly ask you to return the previous version of generating routes for a premium account.the second request concerns synchronization with Wear OS; the workout is synchronized after a day

On a recent activity, I noticed that max BPM in the Android app does not match max BPM in the web view in Chrome.In web view, the highest BPM I can see is 160.  Note that webview does not show an actual max number.  You have to find the max by moving the cursor across the heart line on the graph, which is annoying.  In the Android app, it says max BPM was 163.Why the discrepancy?

On February 8, 2025, two cyclists rode the same 7.1 mile segment I did on January 9, 2016. Except they didn’t, because my segment shows as their entire ride. They maxed out at 95 mph. The photos are of other locations. They snagged one of my KOMs. Their ride shows they started from my house - they didn’t - which Strava has supposedly hidden on my account. They are number one or number two on every segment. So how did my segment end up as the route of two other cyclists? (I’m assuming it’s a bizarre Strava computer glitch.)

My followers cannot see All time stats and year to date stats. It appears 0 in both fields. I have tried to play around with settings + updated IOS latest version + latest stava update and it doesnt work.

Hi, A couple of my followers have shown me that my statistics for runs, rides, and swims are not the same on their phone app as on their desktop. I usually save my runs to be seen by followers only and have logged over 4000km. The correct statistics can be seen by my followers on their desktop version. However, on the phone app my statistics shows less than 1000km.On my own account the phone app statistics matches the desktop version. I’m not sure when this started happening. I have tried to change who can view a run activity from ‘followers’ to ‘everyone’ and this made the activity visible on the phone app for my followers. Please help.Thank you

I was trying to develop my code (in Python) to gather my club's data for a data science course project. The issue I have is that I'm learning that once I run the request using the authorization code one time, the second time won't work. Even if I get my access and refresh token, running the code in the main will end up running the function to use the authorization code so it'll become invalid and the code won't run. How do I solve this?Here is a picture to show what I mean: 

i tried to collect club members activity using strava api. it gave only 180 activity feed. Even i used pagination concept still it gives duplicates of previous 180 data.

As a rider who is of a certain age, I know there are PR’s I will never see again. What if there were “lifetime” PR’s and another category of PR for, say, the past year?

I had signed up for a family plan on which I had planned to add my daughter and son. Neither of my children could accept the invite link. I then gifted a subscription to my daughter which could not be redeemed either on the app or on a desktop. As it sits now, Strave has taken over $200 from me without any of the services working. To further frustration, Strava has no human person to talk to help rectify this issue. I am a track coach and my team uses Strava. We have enjoyed Strava's interface and help but the exchange of my money for no services is not cool. Anyone else have these problem and/or have a fix for these problems?

I record a ski trip with my Apple watch in Apple Fitness/ Health. When I import that activity into Strava, the data get completely messed up. Number of runs is imported wrong, in Strava it’s 2, actual in Apple Fitness: 10Vertical drop is wrong, in Strava: 43meters, actual in Apple Fitness: 4500metersAverage speed is wrong, in Strava it’s whopping 1021km/h(!), correct value would have been 18km/hCorrect is the GPS tracking on the map, distance skied, and calories. The import issue can be reproduced with every ski run.Apple watch 10, iPhone 15Pro, latest iOS version  Any idea how this can be fixed?

I see on a friends smartphone my PR’s displayed on the map and the location were they were achieved. I cannot see it on my own smartphone. How do I turn this setting on?   

I have been manually uploading strava runs this month and they add correctly to my weekly total and total distance this year. However, when I got to check my activities they are not present. Sometimes they have been displayed on my followers feed but not my own! How can I fix this as I don’t want to loose these activities? Thanks !

Strava are ignoring for over 2 weeks my ticket. I purchased a family plan, but no-one can join. It says they are in an incorrect country, but our locations are identical. Does anyone know how to get Strava to help before I have to do a credit card chargeback?

I see that my Elapsed time for my run is greater than the length of each activity streams, which I was not expecting.The activity streams are about the same length as the Moving time of the run, though there are elements in the ‘moving’ stream that have ‘False’ values (not moving). I think my understanding of what event streams are and how they are recorded are a bit off. Would someone be able to explain this? Thank you.

I have already downloaded my achieve from settings of my account. But most of the activities are gpx files. I know I can export original activities into fit files, but it is tedious to do this.Is there a simpler and quicker way?

Hi everyone,After a cycle ride, I used to see a map and the segments by tapping on the map (Android Strava).This feature access appears to have been removed?Where can I see both the map (which segment) and the segment summaries now?Even on a PC, the map dispappears as you scroll down - not useful.Thx

Hello, The Strava website provides a convenient way to get the .tcx files of a specific activity:https://support.strava.com/hc/en-us/articles/216918437-Exporting-your-Data-and-Bulk-Export#h_01GDP2C5E3278KM8MPK5X49ED3This is a little-known trick, however, it's simple to use.  Simply add "/export_tcx" - without quotes - to the end of your activity page URL. For example, if your activity page is www.strava.com/activities/2865391236 - just add the text to give you  www.strava.com/activities/2865391236/export_tcx and hit enter. This will download a TCX version of your file to the location specified by your browser's preferences Is there a way to achieve this with the API? I can get .tcx file for routes but not for activities.Thanks for your help!

Hello. I created app. According to the instructions, I filled it out for testing to Swagger Playground. But when I try to log in, I get an error in the response:{ "message": "Bad Request", "errors": [ { "resource": "Application", "field": "redirect_uri", "code": "invalid" } ] }request url:https://www.strava.com/api/v3/oauth/authorize?response_type=code&client_id=117684&redirect_uri=https%3A%2F%2Fdevelopers.strava.com%2Foauth2-redirect%2F&scope=read&state=U3VuIERlYyAwMyAyMDIzIDIxOjA3OjQzIEdNVCswNzAwICjQndC%2B0LLQvtGB0LjQsdC40YDRgdC6LCDRgdGC0LDQvdC00LDRgNGC0L3QvtC1INCy0YDQtdC80Y8pWhat am I doing wrong?

This has happened to me several times when I've tried to import a GPX file to create a route on Strava. I have been making GPX files using FatMap because its the easiest editing software I've found so far. I get the track looking perfect on FatMap. I then import the GPX file to Strava, but I've found that parts of the GPX track snap to a nearby trail or road when they aren't supposed to and I can't figure out how to correct that part of the route. I've tried adding extra data points in FatMap to no avail. I've tried turning on manual mode before importing the file, which didn't change anything. I've tried adding manual waypoints in Strava, but all that seems to do is hopelessly mess up the track. What am I doing wrong?Update: I created a route from scratch using nothing but manual points in FatMap and Strava still altered it and snapped parts to the trail when I imported it into Strava. So frustrating! Why can't Strava route mapping just work like FatMap? They bought the platform!!

The activity filter shows options for 1 year at a time. Selecting one of them only shows the recent month. You can see in the screenshot, it is showing data for a 5 days when the filter is selected for an entire year i.e, Jan 2024 > Jan 2025.