Ask & Troubleshoot

Please help. I have a Strava account. Workouts from the watch and bike computer are uploaded to my Stava account. But. Someone hacked into my e-mail account and changed my password - I had to set up a new e-mail address. I can't log in to my Strava account because I don't remember the password because I was logged in on all devices and the devices remembered the password. I can't log in from the new device. How to change the email address on your Strava account so that the password reset email will be sent to the new address. I only have access to my Stava account on an old mobile phone, which still remembers my password and does not require me to enter it. Is there a Strava support email address I could write to directly? Please help.

Hi I am pheary, I had purchased Huawei watch buds at Chinese that i want to connect Huawei Health app with Strava app but my Huawei app don't show Strava link to connect. This is my Huawei ID: hid27906477 . Please help to find solve for me. Thank you  

Hello everyone, I have recently got myself a bluetooth cadence monitor for my bike. Is there an ETA of when I can expect the Strava app will be able to add this device to my account. I have connected heart monitor, but there isn't a cycling cadence option.

From time to time I find out that some of segments that I competed on in the past become hidden. At first it looks like these segments simply vanish. Then, I manage to find a past activity where I remember using the segment, I usually find those segments being hidden.Let’s take this segment for an example: https://www.strava.com/segments/7302268There are no other duplicating segments. The segment GPS quality is decent. The last time I ran there I get a segment PR. There is simply no reason for me to want this segment be hidden. But here we go - this is yet another example of that happening. Why does that happen and how we can prevent that? If the answer that we should star segments to prevent them from being hidden, unfortunately that isn’t possible in many cases because starring a segment also marks it for download as a live segment and most devices support only a small number of live segments, which basically means I have to choose carefully which segments I star.  

The tool to create Segments seems to have been slightly changed today.  A couple of small points…When creating Segments I zoom in quite tightly to more accurately see the start and end points.  It used to be that if I switched between tweaking the Start or End points, the map would automatically recentre itself, which was fine.  This no longer happens, which means I have to zoom out, moves to the start or end and zoom in again, which is a little tedious.  Can we please have the old functionality back. The map showing the new Segment has blue and red colours to show what is included and excluded in the new Segment, as well as green and red markers to show the start and end points.  With the modified Create page there is now an offset between the green/red markers and the interface between the blue and red line colours, which is confusing and makes it difficult to accurately build a Segment.  Can this part of the design be reverted to the previous version which worked for years without s

I love Strava, but have found this weeks UK android app updates a real backwards step. I use Strava as my social media for keeping in touch with family, etc. I like to attach photos and add descriptions to them. Since the update it seems harder to view photos and descriptions assigned to them are not easily visible. I also had the issue of deleting the entire activity when trying to delete a photo. Are others enjoying the update or like me finding it a distinctly backwards step? Cheers.

The activity details used to contain a section where it would usually say "Fitness increased" and you could tap into it and see the Fitness trend over time. That appears to have been removed, could someone confirm please?

Hey all. Anyone know if you can add notes or suggestions to another users saved segment? Thinking specifically in case of when a trail running track is overgrown and inaccessible for example. Would be great to k ow beforehand when planning a route and researching segments. Cheers

I have been unable to upload photos from my iPhone to my Strava activities for the last two weeks. No change in size of photos or what I’m doing. Any ideas on how to fix this?

Hi Strava community 😀For a while now the activity map is white. The trail is red and visible as usual but the map is gone. If I open the activity and change to the map it is just like it supposed to be. This isn't just my own activities, it's the same for all the activities in my flow. The problem is just in the app not the website. Thanks for all answers/Mikael Ros

I just discovered that Strava apparently does not provide heart rate analysis for some activities (ie Walking, Hiking). I got a sweet new Garmin Epix Gen 2 and went for a hike only to see only a barebones heart data graph in my Strava app and the web page. There is no deeper analysis like HR zones or even HR max or avg. Is there a chart somewhere that shows what kind of analysis is available for each activity type?While walking and hiking activities might not be as intense cardio activities as mountain biking or running, when you walk or hike up mountains and hills, your HR can get up there!

With the latest Android update, I am unable to see the map behind my activity track when I tap on any particular activity.The map is visible in the list of activities, but disappears when I select an activity, leaving the track floating on a white background. It's happening with two different devices.Is this intentional?

Hi,I recently purchased a CMF smartwatch, the CMF Watch Pro, but when trying to link my CMF app with Strava, I get the error 403: "The limit of connected athletes has been exceeded," and it doesn't allow me to complete the connection. How can I resolve this issue?Thank you.

I’m using the Strava app using Firefox on a Windows laptop.I have created a numder of different stages on different activities.I’m getting this message on seperate activities, couldn’t find any more issues or duplicates i.e. Titles are not duplcates.

It appears with the new heatmap update(?) that the feature of being able to see a personal heatmap overlay when looking at the ride/run of someone else has been removed. Perhaps I'm mistaken? If this is no longer available it is a big loss! I hope it will be restored!Being able to see where someone has been and where I've been nearby is a great feature. I hope it hasn't been lost for long!Thank you!

Good day Strava developers,It's been over 2 weeks since I have submitted a form asking to increase number of athletes. I have sent an email to follow up, not response. How long does it take to get feedback/approval after completing the form?Thanks 

Is there a way to disable “suggested rides”? I have enough clutter on strava without it making suggestions on local rides that i already do/know.  Its almost offensive suggesting we don’t know our local rides loops/trails.  

I have an app that is part of the Developer program which has a read rate limit of 30k/day. I was operating well under that limit (2-3k) until recently when I gained a lot of users. Has anyone had success with requesting to scale their API to fit the need? I would love for users to not have a bad experience when first opening the app. Thanks!

Submitted the form for API access a month ago and never heard back from Strava.Is Strava not allowing new apps anymore? 

Hello Admin,I am already submitted my application for review my application since December 2024, since then we also create ticket to developers@strava.com and got ticket number in the title but until now have not received an answer.Can we get update for our application to increase the athlete and rate limit?

Hello, the "number of allowed connections to fitness influencers" for us is 1, and we hope it can be increased to 5,000. It has been two days since we submitted the application on the page, but we haven't received a reply yet. If the expected requirement cannot be met, to what extent can it be increased temporarily? The product has been launched, and we hope this can be processed as soon as possible. Thank you.

I am trying to setup a webhook subscription and am getting an error “GET to callback URL does not return 200”.My callback URL is:https://a0410022.fmphost.com/otto/receiver/Strava.fmp12/channel_activities?hub.verify_token=STRAVA&hub.challenge=15f7d1a91c1f40f8a748fd134752feb3&hub.mode=subscribe&apiKey=[KEY]Which does in fact give a 200 OK response (see images 2 and 3, response and headers).Why is the /push_subscriptions POST throwing back an error that the callback URL “GET to callback URL does not return 200”?

Hi. Alpine Ski doesn’t either show in activity calendar or count into club statistiscs. I would definitely like that to count into the stats. It does just not make sense that it’s not inkluded there. Ofc only the active time. Is there any plan to add the statistics into Strava clubs and own activity calendar?

I just got flagged on a 6 mile ride that I've done 74 times with consistent results.  The flag does not give any indication of what the actual issue is. It says crop the ride, change the activity, etc. The flag is wrong but there is no way to remove it. Is there a better app than Strava?

Hello, so I’m using an iPhone 14 Plus with the most recent iOS version, I tried the Strava widget but it does not update, does not show any activity, I already uninstalled and rebooted my phone but nothing… how do I fix it?