Ask & Troubleshoot

I’ve already submitted a ticket, so just waiting on that, but figured I would mention this in case others are seeing anything similar or had other ideas.I ran into an interesting situation this morning when skimming through some segments I like to keep tabs on.  I have had the KOM on this one since June of 2021.  Everything looked fine the last time I checked earlier this week, but when I looked today, I was not listed in the “top times” section on the top right of the page.   When I scrolled down to see the leaderboard, I saw my time from June was still showing in the 1st spot on the list, but I also had another entry down in 10th (my 2nd fastest time on the segment), so I was actually showing on the leaderboard in two spots at the same time.  My first place time was not registering as the KOM.  I opened that specific activity file from June 2021 and nothing there showed anything wrong.  No flags, no suspicious tagging from auto-detection.  I then checked my KOM list on my profile and

I'd like to see a time to distance overlap in my progress overview, for running specifically. By day like in the weekly scale, maybe moving minutes with the distance? For a quick visual. I'd like to see that in my progress files, for looking back onto.Just as a female, information I'm currently collecting is to see what weeks I am strongest and then comparatively weaker requiring rest.Where does my endurance improvements meet my fatigue limits. If I was smarter, I could word this better, but I'm not so I run for fun. 

I have had my Strava account for years. I have recently lost access to the email address registered to my account and so I have been using Face ID to log in.  How can I change the email address connected to my account so that all of the workouts I complete across different devices can sync? I have spent hours trying and it’s just not working. Please help!!! 

For a segment I created, it shows my PR as being 5:37, but under the Overall All Time Leaderboard, my best time is shown as 6:15, it does not show my PR there...its not the first time, but does not occur on all segments...

Hi Team! It looks like I accidentally turned off the .Ai analytics feature. Is there a way to switch it back on?

With the recent attempts to ‘clean up’ segments I can understand the deletion of duplicates. However many quite normal and popular segments have just disappeared. And yet there are still flagged segments on my desktop feed. Why aren’t all flagged segments immediately removed in one overnight purge, and any segment not ridden in 5 years [this would remove most bad GPS segments, and old abandoned training route.] Perhaps give people the chance to nominate segments for deletion or renaming rights.

I think my stats are either wrong or just missing things. My all time longest ride says 50 miles but that is not correct. I have a 100 virtual mile ride that when I go to the actual ride says it’s my longest ride but is not showing up in stats. This all makes me curious if my entire stats are off or not being tallied correctly     

I’d like a business page like FB does or YT where i can have multiple pages.I want to connect with my customers and share my rides WITHOUT disclosing my person name and account. Keeping the Hidden areas like my house and close friends.Is there a business page for Strava and can it mirror my rides under my business name? Auto sync..

Hello, i encountered problem with strava that it stoped showing statistics in my profile. It all worked last year perfectly but this season after doing some workounts arround 200km i can’t see any of my stats in profile. Here is picture attached of blank spots. Statistics is empty in my profile  but in others profiles i shows everything. Any solution to this issue ?Thanks. 

I'm writing software that controls my treadmill. The idea is that I can run any run in the world, and the treadmill responds to the gpx data coming in and is doing all climbs as if it were the real world.At the end of a run, I want to upload my activity to Strava. And that is the point in which I get stuck….Using the client id, client secret I'm able to get a bearer token. This token has read permissions.  In order to write to an activity I need write permissions.  I cant figure out how I can exchange the bearer token for an authorization token that authorizes me to write data to the activity. Can anyone help me?     

Hi,We asked for athlete count increase around 4 weeks back, but haven’t heard back.The ask was to increase the limit to 10K.Did we ask for a too big limit to start? as I see most people here get 999 limit.Can someone help us in expedite this, as this is blocking out our feature release which we have committed based on the timeline (7-10 days) which was shared with us. We are fine by 999 limit as well to get started.

I created a club to invite some friends to. My whole purpose for doing so was so that we could do challenges. How do I do this? 

Strava map view with segments filtered to “starred” is not showing anything (I have only a few of them). (Regardless if these segments are public or private.)Actually any filter except “All” does not show anything...  

I’ve done 3 walks this week but only 1 is showing the distance covered and 2 haven’t logged towards my weekly total - is this fixable?All were tracked through my Apple Watch 8  

Hello,I am student of high school and i got an idea to create webpage for the students of school and basicly create competition between the classes, which class will have run most km or on bike, or hiking in some period of time. For example in January had class “name of the class” run most km, so they won. The problem is that in my API application “the number of allowed athletes” is just one, and if I understand it correctly, i should send mail to strava so they will change it, right? So I wanted to ask if its not useless to send the mail considering the whole idea, if it makes sense? If its not just waste of time. Also I ve seen some information about data privacy, and what i wanted to do, was to display data of the activites that the users have done and also the data of the class as whole. So display who have how much kilometers run or cycled, and then which class has how much run and cycled. I dont know if its not problem considering the rules of strava API about the data privacy an

When I record a workout on Hevy it tracks Kcal burned.When I finish the Workout and it saves.This data is implemented into Apple Health but does not sync to Strava. 

Hello, I am an iOS development engineer, I have encountered some problems in the process of user authorization to obtain code, An error was reported while initiating the request. The error was displayed {"message":"Bad Request","errors":[{"resource":"Application","field":"redirect_uri","code":"invalid"}]} Is the redirect_uri set incorrectly? Tell me, please. Thank you

My Strava activities on my phone used to default to displaying distance, elevation gain, time, average speed, and MAX SPEED, but at some point with no warning or explanation it stopped displaying Max Speed and instead shows calories.I have friends whose activity feeds still default to show both avg and max speed, while others show calories -- but nobody knows how or why that changed, and nobody knows how to change it.Sure, I can click "view analysis" to see my Max Speed, but I don't want to do that. I want my activity feed to automatically display Max Speed. WHO CARES about calories (which of all the stats on Strava is basically a total joke & super inaccurate, anyway!)?HOW can I change that? Strava does it for some people already (and used to do it for me), soooooo it's obviously possible. But I can't find any info anywhere!

As many of you know a segment can become “stale” e.g.: a trail has been changed so that a challenge for the KOM is impossible and making a new segment doesn't work cause it'll be repopulated by the older rides. Awarding a Silver Crown KOM to the leader in the segment for the calendar year. This might spark some competition there where it otherwise is not. I’d love to hear if anyone thinks this is a good idea.

I recently purchased Powerbeats Pro 2 with build-in heart rate sensor. Although the heart rate monitor is on and working, the Strava app does not pick up the signal. I’m out of ideas to pair it up.

Since february 27, my webhook -that was succesfully working since 2018, stopped receiving events from Strava. Nothing changed on my application side.[    {        "id": 130673,        "resource_state": 2,        "application_id": 16505,        "callback_url": "https://www.cycloclub.be/stravacallback.php",        "created_at": "2018-11-14T08:19:33+00:00",        "updated_at": "2018-11-14T08:19:33+00:00"    }]I checked everything, deleted the subscription (succesfull), and re-registered it, which fails with message GET to callback URL does not return 200.I did all checks, verified the callback-URL, but can’t figure out the issue.It seems that Strava -for some reason- can no longer reach the website/URL, as I’m also seeing no longer requests coming from Strava to the webserver since feb 27.Has anyone encountered similar issues ?

For the last month, rarely can I upload images without seeing this message:"Processing Media. Tap to see progress"When it happens, I can see broken images, tag one as the highlight, but they do not appear in the app or browser.  The "processing" message never goes away.  I've tried waiting to save the activity until the spinner stops (indicating a completed upload) but it never does.

I've noticed threes been an update to the segment creation page on Strava. ive just gone to make a new segment which is the fast downhill part of an existing segment. Its created it as usual but for some reason its not adding everyone's times from the past like it used to. Its only showing my time. Is there a reason for this? can you please fix it so it shows past leaderboard times like it used to. 

Today I won my first race. Unfortunately, I can’t show this off to other people (the main purpose of social media of course), because it is not appearing in their feed. I asked a friend if he could see my activity and he could, but he had to specifically search it and nothing popped up on his feed. Btw: my warming-up appears, my cooling down not.Any solution? Thanks.