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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2285 Topics
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drummapeaceHub Starter
asked in Strava Features Chat
Group challenge

I need a help - I created a challenge for group of my friends, but before that I wanted to test it via few scenarios. I didn't realize that one of the members I invited to test is a non-subscriber and he "spent" all the three free accesses. Now he can't join the actual challenge. Is there any way he can be unlocked please? Or other solution would be, if I can change the date in the testing challenge so he can actually stay there? Thank you

41
Scout
Community Manager
11 months ago
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JoMiSanHub Rookie
asked in Strava Features Chat
Some segments times not showing on Strava

Hi all,I am surprised to see some of my segments with a time, but not showing on leaderboard.This is not due to map privacy,Any help?.Thanks.Jose 

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11 months ago
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mikeparsons84Hub Rookie
asked in Developers & API
Python - Trying to get all stats using API - URL showing an error

Wondering if someone could help - I'm trying to obtain totals for an athlete.  I have managed to get all activities, but would also like totals.This is the following code I am using:stats_url = f"https://www.strava.com/api/v3/athletes/{client_id}/stats?" f"access_token={access_token}" statsresponse = requests.get(stats_url) stats = statsresponse.json() print('Stats API:', stats_url) ride_total_year_calculated = round(stats['ytd_ride_totals']['distance']/1000,1 ) When copy and pasting the URL I get the following response: {"message":"Forbidden","errors":[]} I'm obviously doing something really stupid here, but can't see it right now! For further info, the following works:activities_url = f"https://www.strava.com/api/v3/athlete/activities?" f"access_token={access_token}" print('RESTful API:', activities_url) response = requests.get(activities_url, params=params) print(len(response.json())) for i in range(0,len(response.json())): acti

113
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11 months ago
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Pier_TrailHub Starter
asked in Developers & API
Développement des KOM / Development of KOMs

Bonjour,Voici une idée concernant le développement des KOM et de la ludification des activités sportives sur STRAVA. Je me suis posé la question s'il était possible d'établir des KOM millésimés (KOM-2023 / KOM-2024 ....) en conservant également le KOM général qui se base sur la meilleure performance de tout temps sur un segment. Cela permettrai d'offrir la possibilité à chacun de décrocher un KOM annuel sur les segments. Celui-ci remis en jeu à chaque nouvelle année un peu comme l'esprit d'une course ou il existe un record de tout temps (le KOM général) et un vainqueur par édition (KOM Annuel ou KOM Millésimé).Cordialement,Pierre KOCH TRANSLATION: Good morning,Here is an idea regarding the development of KOMs and the gamification of sports activities on STRAVA. I asked myself the question if it was possible to establish vintage KOMs (KOM-2023 / KOM-2024....) while also retaining the general KOM which is based on the best performance of all time in a segment. This will ma

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A
11 months ago
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TMikeRHub Rookie
asked in Strava Features Chat
Sharing data with my GP

I want to run a 5km race in France while on a ski trip.  In France it's mandatory to have a signed medical certificate from a GP confirming ability to participate.With the above in mind, is there a way I can share my running and HR data in Strava with my GP?  Ideally some kind of export to an Excel worksheet?  Thanks for any help!

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T
11 months ago
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EstebandericotaHub Starter
asked in Developers & API
Motorola Watch 100

Hola, alguien utiliza otra app que no sea la de Motorola para sincronizar las actividades a strava??? Hoy dejo de andar me pide migrar a otra app pero la misma no está disponible en mi país!!! TRANSLATION: Hello, does anyone use another app other than Motorola's to synchronize activities with Strava??? Today I stopped walking and it asks me to migrate to another app but it is not available in my country!!!

51
Scout
Community Manager
11 months ago
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aribaHub Rookie
asked in Strava Features Chat
Kudos - just name no location

I've noticed that some Kudos have only names, while others include both names and locations. How can I display only the names without including location information such as city and state?

24
Scout
Community Manager
11 months ago
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mgdstravaHub Rookie
asked in Strava Features Chat
map disappeared while viewing my workout

My workout was uploaded to Strava from Garmin and all data was displayed including the map of my ride. As I was poking around looking at my stats all of a sudden the map disappeared. I can't seem to find a way of getting it back. I did a Google search and followed a few threads about maps disappearing, but no solution offered worked. I am simply looking at my workout via the Firefox browser. I am not using the app.

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11 months ago
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GregB2Hub Rookie
asked in Strava Features Chat
Notifcations not working

I have just moved over Strava onto a new Android phone and have ceased to receive notifications for Kudos or messages.  I have checked that Push is enabled, and it is. I have uninstalled and reinstalled. I have logged in and out. I have deleted Strava off my old device. I have unticked and reticked the Push Notifications within the app. NONE of this has worked sadly. It worked fine on my old Android device. Any ideas what to do anyone please? Thanks Greg

202
G
11 months ago
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EvilDocSmithHub Starter
asked in Strava Features Chat
Why aren't there swim types and options for workouts or races?

So, the only options for a swim is a commute?Can we get a pull down for lap swim and open water swim?  I'd also like to see a pull down for workout and race, just like for running and biking.  Shouldn't be a hard change.Oh, who would swim to work!??!

63
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11 months ago
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Dilhan973Hub Rookie
asked in Developers & API
strava oauth approval_prompt

Hello, I have a problem with strava authentication. When the user logs in for the first time everything goes well. However, during subsequent connections it still requires authorization to connect to the Strava account instead of directly connecting it to my application. The approval_prompt parameter is of course "auto". I don't see where the problem could be. Thanks in advance

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11 months ago
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Bubblebl19Hub Starter
asked in Strava Features Chat
Miles

My strava won,t record my walks

31
Scout
Community Manager
11 months ago
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ToniRonnbergHub Rookie
asked in Strava Features Chat
Goals do not work in desktop browser version

I cannot see the goals in the desktop browser version of strava that have been set from the android app. I also cannot set the goals on the desktop browser version of Strava like i need and can in the android app.Would like to have 5 distance goals.- Gravel biking annual (1) and Monthly (2) and Mountain biking Annual (3) and weekly (4). Total of both (5). This is doable in the android side.Is there something i just don't understand? The Goals field on the dashboard can only show total of all biking disciplines which is not very helpful. All seem fine in the Android app. Are these disconnected on purpose or is this a glitch? I would assume that a lot of people would like to track and see the goals vs completed distance on the dashboard with different biking categories separated.Thanks already for the guidance.

172
V
11 months ago
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MM1Hub Rookie
asked in Developers & API
More details needed: Mandatory Linking to Strava Data

The Strava API Brand Guidelines state:> You must link back to all original Strava data sources presented in your applicationIs there any documentation that gives any more detail on how to do this? When I first read this I had assumed that the API responses would provide links back to the Strava resource, but that doesn't appear to be the case.Some questions:- Is it okay to link back to the Strava web app, or does it have to link to the precise resource?- On mobile, should this link to the Strava mobile app (deep link), or to the Strava web app?- How can we know the url to link to?

102
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11 months ago
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aagaagHub Rookie
asked in Developers & API
modify visibility

I have written a python script to modify the visibility of all my recorded activities from "only_me" to "everyone". The script works and the return from the api indicates that the update was performed successfully. However in reality the privacy flag is not changed. Is that a limitation of the api?

43
A
11 months ago
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GreenChemistHub Rookie
asked in Strava Features Chat
HELP Map Visibility Issues - Past Activities

I recently adjusted my map visibility preferences to hide the start and end points within 200 m of my home address (which would include all past activities).  At least that is what the app said it was going to do.  Instead, it hid the entire map for ANY activity which started or ended at my home address (even for rides that were 30 km long).  This meant that 98% of my rides were hidden - which meant I lost my place on every single leaderboard and every Local Legend that I had.  Am I the only user that experienced this?  Is there any way to undo this in bulk?  (I went and manually unhid all my activities from the past three months, which was quite consuming.)Any activities which I have recorded since making the adjustment seem to be hiding only the start and end points.

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11 months ago
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Thumbs5thHub Starter
asked in Strava Features Chat
Request: Fitness & Freshness custom date range and/or "Zoom".

I'd like to look back at my training from 3 years ago, when I did something "right" and had better power than I do now. The current design of the Fitness & Freshness graph maxes at 2 years or "All-Time" which goes back to 2013 for my graph. The ability to zoom in on a section of that graph, like we can the various "Analysis" graph, would be great. 

71
Jan_Mantau
Superuser
11 months ago
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testerHub Starter
asked in Developers & API
Can i delete this post?

Migrated Content

31
Scout
Community Manager
11 months ago
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inSytHub Rookie
asked in Strava Features Chat
Home Feed Limit

Is the home feed/dashboard now limited to 50 activities before it says "No more recent activity available"? 50 activities is rather low limit. It seems to keep getting lower and lower. What will the next limit be? 25 activities?

61
Jane
Community Manager
11 months ago
Silentvoyager
Superuser
SilentvoyagerSuperuser
asked in Strava Features Chat
It is odd that January is excluded from yearly distance goal graph

It seems odd that the graph below for the yearly goal shows only 11 months and January is excluded. The labels under the graph show Jan where the data for February is. See the picture below:Any progress starting from February 1st is shown properly on the graph and you can see whether it is below or above the goal line. But anything logged in January is shown as a dot at the beginning. That seems like a really odd design.Also, I should mention that if the goal is exceeded at the end of December, that doesn't fit on the graph because the top of the graph aligns with the goal line.  

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Jane
Community Manager
11 months ago
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danieljohansenHub Starter
asked in Strava Features Chat
10k per week for 12 weeks

Hi! I want to create a challenge. 10 km per week for 12 weeks period. How can I create this? Based on below, I would assume the counter does not reset every week.  As of now I've created: Group Challenge --> Most Activity --> Distance --> Kilometers --> Run --> Start date + End date (12 weeks) --> Name & Description.  Appreciate any input, 

01
Jane
Community Manager
11 months ago
R
rcptHub Rookie
asked in Strava Features Chat
How many times did I go surfing last year?

I see in the activity tab yearly stats for running, cycling and swimming. But I want to know how many times I went surfing. How do I see that? 

111
Jane
Community Manager
11 months ago
A
AnnemarieBHub Starter
asked in Strava Features Chat
Group Challenge

Is it possible to create a challenge where i challenge each group member to complete a goal, ie everyone complete a 5k, and at the end i can see who all completed that distance in a single run/walk? This is for a sports club! I just want to post a weekly 'challenge' ( and be able to check everyone off easily!!)

21
Scout
Community Manager
11 months ago
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ThorstenHub Rookie
asked in Strava Features Chat
Challenge with group goal AND leaderboard

Hi,Subscription level: SubscriberGoal: As a user, especially the one paying, I want to create a group challenge that offers a group goal and shows a leaderboard. Roadblocks & examples: As a user, I currently cannot create a challenge that meets these needs. It is possible to create a Group Goal challenge, but that one doesn't show a leaderboard. Similarly, Strava offers the Most Activity challenge which does show a leaderboard but where participants do not work on a group goal. Earlier conversations on this topic: I found one conversation called Group Challenges User Interface that is similar to the problem I pose above, but where the accepted answer is not satisfactory in my case. Thanks in advance for any help,Thorsten

131
Scout
Community Manager
11 months ago
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MariannaHub Rookie
asked in Strava Features Chat
Incorporate training into the app vs on the website

It’s great that Strava offers McMillan training schedules, but it is frustrating that those are on accessible on the website and not within the app. Ideally, they would be customizable for all race/run distances and frequency ;currently they don’t offer 10 mi and when you select 2-3 runs a week, it gives you a 4 run schedule. 🫠.)Also, I’d love to be able to integrate this with a calendar so that I can adjust my runs per my schedule. 

81
Scout
Community Manager
11 months ago

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