Ask & Troubleshoot

I had the AI analysis, then it suddenly went away. In other posts I’ve read, it seems like I need to ask support to turn it back on, so how can I do that?

I am not showing the avalanche shaping or slope angle map layers in my account despite having a premium subscription. I’ve also removed and redownloaded the app. How can I get access to these features? 

How do I get rid of all this segment crap on the map?  (iOS app)

Hi I brought a new phone, went to sign into my normal account, but it seems like I’ve forgot the email and password. And also don’t have access to the email I created the account with.  i have the Strava ID that’s all I seem to have. Also if I view my account from another strava account it has removed my profile picture.  I have an active Strava plus’s subscription on this account so really want to use it  I put a request in via Strava support but the ticket just gets closed as soon as I send it.  please help James 

Hi,I’m in the process of closing my Google account.This is how I currently login to Strava.How can I change the email address associated with my Strava account and set a new password, so that I don’t have to login using GoogleThanks

Anyone know if it’s possible to directly add an image from the edit activity API?

Hallo, leider wird bei den Aktivitäten die Karte nicht mehr richtig angezeigt, man sieht nur die Tour mit blauem Hintergrund. Aber kein Satellitenbild mehr. Was kann man hier machen? 

I am unable to sync Samsung Health to Strava - Galaxy Watch 7The workout does contain GPS data.I have enabled the Strava Setting in Samsung HealthI have reinstalled the app multiple times.When I follow the instructions on the Strava app which takes me to a browser page with instructions(which I follow) and takes me back it says: “There was an error connecting your device”I used to have the same issue on my previous phone and also when I used an Amazfit device(Thought it was just cause it was a cheap badly supported device)Could it be an issue with my account? 

I ride an e-bike and I often see motorbike rides recorded as an e-bike ride.  They have ridiculous speeds (above 100 km/h) and lead all segments and I'm getting tired of flagging them. It would be great if these were cleaned up automatically based on maximum speed. Thanks.

Bonjour, j’ai créé mon compte Strava en me connectant avec mon compte Apple sur mon iPhone. Une adresse mail a été créé mais il ne s’agit pas de mon adresse mail personnelle,.. Il s’agit d’une adresse fictive créé par Apple lors de la connexion. de se fait l’application. Decathlon ne synchronise pas mes activités, car ce n’est pas le même mail.. Je n’arrive pas à modifier mon mail sur mon compte car un peu ma connexion il s’agit d’une connexion avec Face ID.. Pouvez-vous mon adresse mail sur mon compte Strava? Par avance merci

Hello!I am looking for a way to retrieve TCX file of activities with the API. I can get TCX for routes but can’t find a way to get the file for activities.I can get it easily using this way : https://support.strava.com/hc/en-us/articles/216918437-Exporting-your-Data-and-Bulk-Export#h_01GDP2C5E3278KM8MPK5X49ED3 “This is a little-known trick, however, it's simple to use.  Simply add "/export_tcx" - without quotes - to the end of your activity page URL. For example, if your activity page is www.strava.com/activities/2865391236 - just add the text to give you  www.strava.com/activities/2865391236/export_tcx and hit enter. This will download a TCX version of your file to the location specified by your browser's preferences” But no luck with API.Can anyone help?Thanks!

Our bicycle club has authored a command line tool that connects to the Strava API to download an athletes ride data so we can establish metrics for ride difficulty in our region. However we just realized it won’t work because the number of athletes allowed to connect is only 1. To increase the limit we have to submit an application review form. However we just noticed the Strava API Agreement demands the app have some sort of GUI (Graphical User Interface) so that logos can be displayed. But a command line tool can’t display logos. Does that mean command line tools are prohibited from using the API? How do we get around this problem? 

I’m exporting my Strava activities to a CSV with a Python script and for some reason, everything shows up perfectly except for the calories burnt. My weight is entered on Strava and I have tried a few different scripts but to no avail. Calories just don’t show up on my CSV no matter how I write, even though they do appear on my profile. Has anyone else encountered this? I looked up online but couldn't find anything, I don’t know if it’s a Strava issue or I just can’t seem to find the right script to write. Thanks!

Per reporting from 404 Media, ICE is using an “open source intelligence” tool called ShadowDragon that is scraping Strava data to track people. https://www.404media.co/the-200-sites-an-ice-surveillance-contractor-is-monitoring/ Mozilla Foundation is calling for the companies whose data is used to block the scraping by ShadowDragon and similar tools that the US government is using to work around 4th Amendment civil liberties protections. https://foundation.mozilla.org/en/campaigns/no-data-for-surveillance-tech/ What actions is Strava taking to blocking ShadowDragon?

This past saturday, I ran my first ultra, a 32 mile run that was 10 3.2 mile laps around Green Lake in Seattle.The problem is, my run got tracked as being 45 miles.I tried using the in-app tool to fix the distance, but that actually made the run longer. It was pretty consistent along the entire run, taking 2 minutes off my min/k pace.I did manage to fix it using gpx-dot-studio but now when I try to upload it, I get a message that it’s a duplicate of the run.I’m hesitant to delete the existing run without knowing how the import will work.Aside from just creating a temp account to import, is there a way to get it to import before I delete the original, albeit incorrect, run?

   I was wondering why I stopped receiving comments from Athlete Intelligence, as I found them very interesting.  Turns out I didn’t realize that this is because I recently bought a bicycle trainer and started logging my activities on Strava as “Virtual Rides” as opposed to regular bike rides which I do when there aren’t many feet of snow on the ground up here.   Any timeframe for adding the feature to Virtual rides like it is available now on just regular rides?  Seems to me there is no difference between the 2 types of activities so why not ?

I have been attempting to resolve an issue with my account for a couple of weeks now. The issue being that the flags I create have no effect on the public information. This happens even when I am flagging my own activities. I have contacted Strava support via the support ticket with no results. No I am unable to open support tickets. It’s email only. I am a paid subscriber.Any suggestions?

I'm trying to authorize myself to use the strava API. I managed to get an access token and specifying the scopes. In order to be able to write data to one of my activities I need to pass in an authorization code (with the great help of ​@Jan_Mantau).  On the internet I found examples of getting the url that would display the code.   static async Task Main(string[] args){ // Step 1: Send user to authorization page var queryParams = new Dictionary<string, string> { { "client_id", clientId }, { "response_type", "code" }, { "redirect_uri", redirectUri }, { "scope", scope } }; var authorizeUri = $"{authorizeUrl}?{string.Join("&", queryParams.Select(kvp => $"{kvp.Key}={Uri.EscapeDataString(kvp.Value)}"))}"; Console.WriteLine($"Open the authorization url: {authorizeUri}"); // Step 2: User authorizes on page and get redirected to the redirect)uri with a code ...} https://www.strava.com/oauth/authorize?client_id=99999999&respo

Hello everyone,I'm currently working on a project that involves analyzing activity patterns on outdoor recreational paths. I'm seeking to access anonymized, aggregated geospatial data that could provide insights into usage patterns, such as peak times, flow of movement, and user demographics.I'm interested in exploring whether the Strava API could support this type of analysis, specifically looking into the volume of trail usage and general movement trends. If anyone has experience with the Strava API or a similar data source for these purposes, I'd appreciate your insights on the feasibility and any best practices you might recommend.Additionally, if there are suggestions for other APIs or open data sources that could serve this use case, please do share.

I’ve noticed that manual entries do not appear on my training calendar although they do appear on my training log. Can this be rectified? Thanks.

I am using Mi Fitness to record my activity and sync them to Strava, I finished my activity during the outage, and now I cannot sync the activity to Strava, what should I do?

I tracked my run today using my samsung fit 3 as the start of the run was in a location without cellphone reception.  My fit 3 recorded my distance as 12.06 km (which by my calculations is correct) but it uploaded to Strava with a distance of 14.87km.  How do I correct this and how do I stop it from occurring again?

It is very confusing, if you record something as a "ride", the stats count in your totals on your profile. If you record as a Run, they show as a Run in totals, if you record as kayaking, it shows as Kayaking... But if you choose related cycling ones, they still count to the Ride category...Is this true for any that are related to cycling? Do any activity types record stats like HR, Cadence, Power, Speed, but not lump themselves into the Ride total stats? Velomobile? Ebike? Hand Cycle? It is confusing and makes no sense. Some activity types are different activities, others aren't. Gravel Ride, Indoor Ride, etc still all count as a ride.Why are these different activity types and not just tags, if they have no functional difference? 

I was viewing my Local Legends and clicked on the three-dots in hopes of editing something, and it offered “Leave Local Legends” which sounds like a common situation in a browser when one wishes to depart from some display.  It appeared that I needed to do that in order to proceed to editing so I chose that.Then, it notified me that it deleted all my Local Legends records and I could rejoin Local Legends and start over.I hope this can be reversed but I cannot find any way to contact Strava for support about this, and if it cannot be fixed I will not renew my subscription and will have to devote time every day to discussing this topic all over the Internet.  

The cycling data I recorded with the Apple Watch Workout app shows a significant difference in Strava compared to the data in the Fitness app on my iPhone after importing.