Ask & Troubleshoot

I used my watch to track paddle boarding. I've not been able to get my watch to sync with my account and it is still showing as unsynced on my watch. I have tried a forced sync.How can I sync it?

Is there a option where i can create a consistency challenge. For eg, I want the group to be phycially active for 21 out of 30 days in month for a minimum of 30 days. I do not see an option to create this type of challenge even though i have a strava subscription.Is that correct or am i missing somthing. Second if I am able to create a challenge how do i invite the whole group instead of sending it individually to each member? Can someone guide if if this is possible and how to achieve it.?DO we need any third party plug ins to do this?

I submitted my request to download my data yesterday about 24 hours ago and I still have not received my link to download my data 😥Does anyone have any idea how long this takes?I think I did it about a year ago and it was within a few minutes. Thanks.

i have a paid subscription on my app,but my dashboard has an old free account.Whenever i use BKOOL,the data goes to the free dashboard account,and not the paid app account.Can I either delete the free account,or transfer the day from dashboard to my paid account?They seem to both have the same email address

My activity is set to public/everyone but is not showing up in anyone else’s feed.https://strava.app.link/Kpi2fD0wLRb  

First of all, all firmware versions are up to date (Garmin Connect, Watch Version, Strava Version) Also, I live in asia, I am using the instinct2 model, and if you look at the auto upload sheet, it will be uploaded as the instinct2 solar model Is there a solution?

I am baffled 😯 by Strava at the moment and a little disappointed 😔 to. I couldn’t get Zwift &Strava to link ended up doing the manual route. Deleted Strava and Zwift several times etc etc etc. yesterday did a 5km ride to see if anyone from Strava had waved a magic 🪄 and responded to one of the several tickets I have sent in. No luck and no sync 😖 i then did a 20km and i could not believe my  👀s it synced with Zwift. So I added some photos and made a comment uploaded it and appears for a moment then I can’t see it again on the page where my followers are my followers can see it because they are giving me kudos. After a while I opened Strava again and it is now on the you list of activities but still not visible to me on the open page with followers. Grrrr

Hi every time I try to log In . I keep getting error messages?I’ve tired not connecting from google, and Facebook but no matter what I do it won’t let me

I'm trying to change my password and I can't :(

It seems like saving routes isn't working. The route is created but then does not appear in the route list

I am interested in analysing my stops post ride. I would like to see where I rested on an activity (this affects your efficiency percentage on long rides such as Audaxes, i.e. ride time vs rest time) This can be where the stop was more than 1 minute no power or cadence registered speed below 3km per hour (in case of a wandering GPS) Ideally this would show in a table (similar to the existing Laps table) showing the rest start time (time of day and ride time) rest time the end time for each extended stop Even better if you could show these as locations on the activity map Many thanks for reading and hopefully upvoting this idea.

I ran my longest run this morning of 6.01 Miles. Garmin also noted it was my PR in the 5K but when it uploaded to Strava, none of this was recognized and the overall time, distance and pace are so different? 

I’m trying to use strava audio queues from my apple watch SE but I only have pace and distance audio queues in the run options. I gave all permissions regarding heart rate. All my runs have heart rate charts and everything, its just not showing up as an option for audio cues. (Fitness and motion is on and all that). Is there a fix to this? I have a premium subscription as well.

Hi all,i try to get the annual kilometers of a club via API. In the dashboard i only see some weekly kilometers. is there any chance to get annual kilometers? thanks for helping

I am trying to use the strava app on a pixel watch 2. But the screen goes off after a few seconds on the watch and I have to press the button to show the screen again.Its not really useable like that so is there any way to force the screen to stay on when using the watch app to record ?I already have Always On Display set to On

Is there anyway we can get workout the strong app to sync with strava? 

Hi, I'm getting a server error in many parts of the app for instance:when trying to upgrade to premiumwhen trying to check the leaderboardwhen trying to select a route to follow and in many other parts I tried deleting app data and cache, logging out and restarting my phone. I even changed my Internet connection, nothing worked. I'm using a Galaxy S22 Ultra with One UI 6.1 and Android 14 

why does this feature use standard maps? Usually it uses satellite maps. Is there a solution for this? 

How to save route map from activity as image from the web browser version?

Bonjour, est il possible de savoir si la planification d'itinéraire de strava sera identique a celle de fatmap un jour???depuis l'arret de fatmap, il est difficile de creer un parcours aussi bien avec strava!!!!Sur fatmap on pouvait tracer sur une carte ign, en n'etant pas obligé de suivre une route, ou chemin.....on pouvait tracer en hors piste ou sur un chemin qui n'existe pas sur les cartes.…est ce que ces fonctionnalités seront un jour sur Strava version mobile????

I'm a premium strava user and recently I can see my activity map when I open that activity. I can see the map in my feed but when I open it, map is no available.Also, when I try to see any other user that that day did the same segment, for example, strava app closes and it backs to the feed! Any idea? Thanks

Apple Watch Health (Heart Rate) to Strava problem .. again, apologies.I have an iPhone with iOS 17.7.1 but I cannot get my Heart Rate data from Health App to share with my Strava activity after I have completed a bike ride. Watching YouTube videos the information differs. See two images .. one is what I am supposed to see, the other is what I actually see on my iPhone.I am following steps You>Settings>Manage apps and devices>Healthbut information is not what I expected.What am I doing wrong? 

This has been a huge flaw for years. It’s the main thing that kept me from paying for premium, and the thing that’s going to make me cancel it one of these days. “Moving Time” 1) Is worthless because it’s hopelessly inaccurate. When I’m on a trail with big elevation gain it could be off over 50%, and 2) It’s irrelevant. If it took you an hour to do the route because you stopped to tie your shoes and send a text… it still took you an hour. In what world does it matter hour how much time you were actually running vs stopping? If someone wants to know that irrelevant metric, let them search for that. Not make the rest of us who live in the real world have ridiculous times posted that bear no relation to reality. There’s no way it could be that difficult to actually make the correct time the default to display. 

Starting yesterday i cant post on anyclubs i made one post and it was the cleanest post ever and now i cant post and can only post activities. The reason why I said it was clean was because i looked it up and it couldve been flagged and thats why i cant post but i didnt post anything even remotely bad. I would like this fixed. Thanks cooper