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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2281 Topics
lukemccrae
lukemccraeHub Rookie
asked in Developers & API
Refresh token request returning 401 "Bad Request" but empty "field"

Does anyone have insight into why my request might be failing? My access_token is indeed expired

01
lukemccrae
1 year ago
C
chasty9Hub Starter
asked in Strava Features Chat
start timer on a ride

I would like to see if its possible to delay the start of timer when starting a ride. With cold weather starting in the northeast i find using gloves j need to wait to put one on until i hit the start button. it would be nice not to have the timer running before i actually start pedaling.

462
P
1 year ago
C
Charlie_SunHub Rookie
asked in Strava Features Chat
Viewing Commute Stats

Hi There,I'm wondering if there is a feature where you can review commuting statistics:  I.e. on the number of trips marked 'Commute', your commute Km travelled, and CO2 saved in a particular time period?ThanksCharlie

403
C
1 year ago
Rixter
Superuser
RixterSuperuser
asked in Strava Features Chat
Disable "Nice work logging an activity"?

Does anybody know how to disable the new "Nice work logging an activity" notification? I don't need a pat on the back every time I complete an activity.

222
Rixter
Superuser
1 year ago
E
ericburnardHub Starter
asked in Developers & API
Getting an Error 500 of club activities requests

Hi there.Since this morning I have been getting Error 500 from my calls to get the club activities. It has been running smoothly for the past 22 days but suddenly today I am facing issues without any changes to programming, code or how it is used. I have checked all the access codes etc and they are all correct.This is the most important few days for the project which finishes on Christmas day, so I really need to find a fix for whatever has happened

31
Jan_Mantau
Superuser
1 year ago
N
Nick13Hub Rookie
asked in Developers & API
Clubs endpoint documentation update

Can you please update the clubs documentation at https://developers.strava.com/docs/reference/#api-Clubs. The data returned does not match the docs and there is some limit to the pagination effecting the number of activities that can be returned. Many users ran into both these issues and posted on the old Google groups.Hopefully when you document these it will become clear this endpoint needs to be improved as it's currently of very limited use.

615
N
1 year ago
A
Anonymous
asked in Strava Features Chat
Segments competitions

Is there a way to compete only with mtb bikes on the same segments. There is no possible to get e.g QOM  if I compete with gravel or road bike

33
A
1 year ago
R
rasousaHub Starter
asked in Strava Features Chat
Strava doest show the routes that I create

Can't anyone help me?

22
J
1 year ago
G
GutoAmorimHub Starter
asked in Developers & API
Is there any way to GET Fitness & Freshness?

I subscribed to Premium mostly for the extra features. But I find them not very user friendly.  I've searching on how to display my Fitness & Freshness score somehow easily, so I can be reminded about it on a daily basis.Since is no available via API, would anyone here know where I can find an alternative?Thanks

41
Jan_Mantau
Superuser
1 year ago
L
landsomHub Rookie
asked in Strava Features Chat
Compare matched activities in same way as flybys

I would like to be able to compare my historical run activities in flyby mode. In the same way I can see other runners in flybys, I would like to see my matched activities.Is that possible today?/Peter 

133
S
1 year ago
C
CarolBHub Rookie
asked in Strava Features Chat
Like myself

Hi!! I love checking out my status and updates and go to give myself a thumbs up and it won’t allow me to. I love giving  myself kudos and wish that was an option!  

01
Scout
Community Manager
1 year ago
G
GutoAmorimHub Starter
posted in Strava Features Chat
Convenient way to use Fitness & Freshness?

I subscribed to Premium mostly for the extra features. But I find them not very user friendly. I have to either go to the browser and find the page, or open the app and navigate a few steps to find F&F. Would there be any way to find my fitness score or effort via  widget or notification or even API request?The app could give some daily report to help you train more or less. Counting kilometers is really not useful.Thanks! 

41
Jane
Community Manager
1 year ago
C
creativetechiesHub Starter
posted in Strava Features Chat
Inquiry About Strava's Ability to Track Static Activities

Hello Strava Community, I am writing to inquire about the capabilities of Strava in tracking static activities, particularly those involved in cleaning homes or offices. As part of my daily routine, I employ cleaning activities, and I'm interested in using Strava to monitor and record the physical efforts involved. However, I am doubtful whether Strava is optimized for tracking static or non-traditional exercises like cleaning.If any members of the community have experience using Strava to monitor activities such as cleaning, I would greatly appreciate your insights. I am particularly interested in understanding how accurately Strava can capture the energy expended during these static tasks and whether it provides meaningful data related to such activities. Thank you in advance for taking the time to share your knowledge and experiences.

73
M
1 year ago
B
ben_perardHub Rookie
asked in Developers & API
Webhook Events API

Hello guys. We want to connect our swimming app to the Strava API.Everything is working well, except Webhook Events API. According to the documentation https://developers.strava.com/docs/webhooks/, we need to Create a subscription.On this step when we make the request:$ curl -X POST https://www.strava.com/api/v3/push_subscriptions -F client_id=XXXXXX -F client_secret=XXXXXX -F callback_url=https://api.openswim.fr/api/strava -F verify_token=STRAVAWe always get this error:{    "message": {        "errors": [            {                  "code": "not verifiable",                  "field": "callback url",                  "resource": "PushSubscription"             }         ]    }}When we check the Subsc

165
B
1 year ago
L
LiliangineerHub Starter
asked in Developers & API
Authenticate Strava call

Hello,Do you provide any means to authenticate a Strava call on our webhook endpoint? Like an authentification header that we can configure as we want.Or perhaps you can provide me the IP adresses of your servers so that I can securize my endpoint through IP filtering?Thanks

11
SkippyVasquez
Community Manager
1 year ago
C
CyrilHub Rookie
asked in Developers & API
Deauthorizing athletes without access token

Now that Strava’s new Developer Program has introduced a limit on the number of athletes who can register with an app, we can see the number of "athletes currently connected" in our API settings.I can see that the number in the API settings (Strava side) is higher than the number of athletes using my app. I seem to remember (maybe incorrectly) that there was a time when apps did not have access to the deauthorization endpoint, so I (and maybe others) would simply delete the athlete account on the app side and ignore the incoming webhooks for those athletes.The net result is that some devs will now want to deauthorize 'stale' athletes, but they no longer have the access tokens required by the endpoint.Now that a limit is being put on the number of connected athletes per app, will there be an opportunity for devs to deauthorize athletes without access token? Otherwise some apps will be hitting their athlete limit much sooner than they should...

51
SkippyVasquez
Community Manager
1 year ago
D
d_albertHub Starter
asked in Developers & API
access to Live Segments API

Hello,in the first line of the following link https://developers.strava.com/docs/partner/strava-live-segments/ it is mentioned that:"Strava Live Segments is an API that allows users to compare their real time effort with Strava segment efforts on their device. To inquire about Strava Live Segments licensing, contact developers -at- strava.com with the subject line “Strava Live Segments Request” and include your API App ID."I did send an email requesting access to the Live segments API only to get an automtic reply redirecting me to this forum. Can someone help me understand what i have to do to get access to the live segments API?I understand that this is more of a private API using a diffetent endpoint (https://www.strava.com/api/v3/live/segments/:id)  than the one mentioned here https://developers.strava.com/docs/reference/ (https://www.strava.com/api/v3/)Thanks  

11
SkippyVasquez
Community Manager
1 year ago
tobisoft
tobisoftHub Starter
asked in Developers & API
problem when upload GPX file activity

hello!My name is Tobias and I have an app for cyclists in which I am implementing a functionality in which users can upload activities in GPX format to their account. I am testing the api service and I am having an error that I cannot remove. According to all the documentation I was looking at the file I am sending is correct but the api tells me that it is not correct. I’m sending you the details of the tests I’m doing to see if you can help me figure this out. I appreciate your help.Have a good evening. The call is:curl --location 'https://www.strava.com/api/v3/uploads' --header 'Authorization: Bearer ....' --form 'activity_type="Ride"' --form 'name="Test Walk"' --form 'description="Test walk for cyclon"' --form 'trainer="0"' --form 'commute="0"' --form 'data_type="gpx"' --form 'file=@"ftYnBaTC2/strava.gpx"' the file GPX to send:<?xml version="1.0" encoding="UTF-8"?><gpxcreator="CyclonApp"xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"xsi:schemaLocation="http

101
SkippyVasquez
Community Manager
1 year ago
T
tpreeceHub Rookie
asked in Strava Features Chat
Managing a team/club

We use a Strava club to manage our High School MTB team (like many teams). However, the members include parents and coaches in addition to the athletes. Keeping track of athletes progress is difficult since there's no way to filter out the parents/coaches. It would be wonderful to 'tag' the members and then filter based on the tag but until then, does anyone know of a 3rd party tool that uses that Strava data to do something similar?The ultimate goal is just to see athlete-only data on a weekly basis.

141
Scout
Community Manager
1 year ago
X
X333_2Hub Rookie
posted in Strava Features Chat
iPhone 8 Low Power Mode Notfications

My wife (65) has an iPhone 8 with 98% battery, it's quite new, but it runs out on long runs so she is trying low power mode that I setup. This allows her to stream a radio station and strava to keep going in excess of 6 hours (she needs that when she tries a marathon).  The announcement comes through starting run, but there is no kilometer announcements so she doesn't know how far she has run. If I take it out of low power mode, the announcements are back. I have looked at the iPhone notifications settings and they are all on for strava and have looked at the in-app settings and they also say the notifications are on. My question is simple: Is there some way I can ensure the kilometer announcements remain on when the phone is put into, or goes into, low power mode? Thanks for any help. Kevin

62
X
1 year ago
F
FriedrichLeouHub Rookie
asked in Developers & API
Can we get the everysec activity detailed through v3 api?

As for Garmin Connect, it offers the activity detailed api for developers to access the everysec detailed in a certain activity as a json. I wander whether Strava v3 API offer the same, because I cannot find this information in API Docs. The Activity Detailed is as follow:"samples": [{"startTimeInSeconds": 1695538280,"bikeCadenceInRPM": 0.0,"timerDurationInSeconds": 0,"movingDurationInSeconds": 0,"heartRate": 99,"elevationInMeters": 3.200000047683716,"speedMetersPerSecond": 1.8940000534057617,"latitudeInDegree": 22.55610477179289,"clockDurationInSeconds": 0,"longitudeInDegree": 113.87656951323152,"airTemperatureCelcius": 35.0,"totalDistanceInMeters": 0.029999999329447746}, {"powerInWatts": 0.0,"longitudeInDegree": 113.87656565755606,"totalDistanceInMeters": 1.9199999570846558,"startTimeInSeconds": 1695538281,"bikeCadenceInRPM": 0.0,"timerDurationInSeconds": 1,"movingDurationInSeconds": 1,"heartRate": 99,"elevationInMeters": 3.0,"speedMetersPerSecond": 1.8940000534057617,"latitudeI

32
Jan_Mantau
Superuser
1 year ago
A
alanseptian2001Hub Starter
asked in Strava Features Chat
Bugs in latest version (?)

Hi, first of all I haven't updated this app for a while and there's no problem with the old version. But yesterday, when I tried to update it to the latest version (336.11), there seems to be a bug or something wrong with this latest version. I encountered a few issues:The routes/maps are messy and also the max speed is nonsensical.On the homepage, none of the activities from my friends that i followed are appearing.Can someone please provide a solution, thank you 🙏 

81
Scout
Community Manager
1 year ago
F
foothillsHub Rookie
asked in Strava Features Chat
Weekly Mileage Total Removed for Free Accounts

I noticed when uploading today that my weekly bicycle mileage is no longer available for my free account. I now have to keep track by hand or by looking at my bike club link to see what the mileage is. The feature has been replaced with the following. 

8912
F
1 year ago
S
sanjay31Hub Rookie
asked in Developers & API
Strava V3 API How to Increase Rate Limit

We want to build an android application to read data of athletes after their authentication using V3 API. Default rate limit is 200 for 15 mint and 2000 for per day.How to increase this limit. Is there any paid plan for developers?

211
SkippyVasquez
Community Manager
1 year ago
M
mdrobel_ahammedHub Starter
asked in Developers & API
Bad Request Issue During API Call.

We made a web app and connected strava API to get the activity of athletes, We only get the activity of athletes who are associated with our strava app, but we don't get the activity of those who are not associated with our apps. Many people connect their Strava account with our web app, and when we are going to generate refreshing tokens it says bad request. Please let me know how we can get all of the activity of athletes who are connected to our web apps via strava. Do we need to any extra settings of the app for public mode?

131
SkippyVasquez
Community Manager
1 year ago

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