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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2116 Topics
J
JonlonsonHub Rookie
posted in Strava Features Chat
Getting Started with Strava Soccer Tracking

I've just begun using Strava to track my soccer sessions. What advice do you have for a beginner like me? Also, I'm curious about your soccer picks – any recommendations or predictions for the upcoming matches?

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J
1 year ago
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lucianoHub Starter
asked in Strava Features Chat
segnalazione attività svolta in e-bike / reporting activities carried out on an e-bike

Buona sera a tutti, la mia domanda è questa, da circa 10 giorni se provo a segnalare un attività svolta chiaramente in e-bike ma caricata come se fosse svolta in bici muscolare, Strava mi dice che "Non si è in possesso dei permessi per contrassegnare questa attività". Qualcuno sà dirmi come mai,  TRANSLATION: Good evening everyone, my question is this, for about 10 days if I try to report an activity clearly carried out on an e-bike but loaded as if it were carried out on a muscle bike, Strava tells me that "You do not have the permits for mark this activity". Can anyone tell me why? Grazie Luciano  

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L
1 year ago
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RpfaffmannHub Starter
asked in Strava Features Chat
Interface changes

Everyday I log my commute and track my progress under profile quick and easily. It’s been moved ? Where? I can’t find my progress for the year and stats … 

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R
1 year ago
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RgwakefordHub Starter
asked in Strava Features Chat
Cost of recording rides in US

Migrated Content

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R
1 year ago
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filcos99Hub Starter
asked in Developers & API
Does Strava allow access to scientific researches to explore the API?

I am involved in a scientific research focused on athletes performance. For this, we need some health data of these athletes that should be captured during activities. I read Strava API documentation and noticed that it gives access to a bunch of health data. Therefore, when I was trying to register, it asked some information about our app that we don't have, because our goal is just to research and not to develop an app. Does Strava allow access to scientific researches to explore the API?

21
F
1 year ago
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thelemontree10Hub Rookie
asked in Developers & API
Deauthorize not work

Hi,I am deauthorizing my athelete from my app using power automate. I have used exactly below info on documentation page but not work.Here is the return response.{  "message": "Authorization Error",  "errors": [    {      "resource": "Athlete",      "field": "access_token",      "code": "invalid"    }  ]}I have checked the latest access_token of that athlete and it is true.  Can someone guide me I am wrong any where ?  Thank you so much.-----DeauthorizationApplications can revoke access to an athlete’s data. This will invalidate all refresh tokens and access tokens that the application has for the athlete, and the application will be removed from the athlete’s apps settings page. All requests made using invalidated tokens will receive a 401 Unauthorized response.The endpoint

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1 year ago
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Michael11Hub Rookie
asked in Strava Features Chat
Saved Routes and Heatmaps

Hi,  firstly apologies if this has been suggested or is fixable already within Strava. I'll be clear, I have not issue personally with heatmaps however, when I am following a saved route it is not helpful or useful having my global heatmap both the same colour and overlaid onto the map that I am trying to follow.  It would be more useful to have the saved route either as a separate colour or, preferably, turned off altogether.Trying to distinguish the route I am trying to follow from a heatmap that are both the same colour is confusing and quite frankly exasperating.

01
M
1 year ago
Walysson
WalyssonHub Explorer
asked in Strava Features Chat
Seguidores

Unfortunately, due to some system error, I have stopped following or being followed. I would like to request a correction or check if this has occurred in other accounts. Thank you very much in advance.

01
Walysson
1 year ago
M
MyshenkeHub Rookie
asked in Strava Features Chat
Option to allow synchronization of "hazardous" Strava Live Segments to Polar/garmin etc

So, my main sport is mountainbike enduro racing and some XC riding. The decisions to block segments with a -0,25% slope removes 98% of the segments i want to ride and it includes both XC & enduro trails. I would like the option to sync those segments on my own risk to my polar watch so i can use the Live segments function. The only thing a want out of it is to see the final time when i have finished my run.Those segments are dangerous with rocks and trees so when strava decides to remove those segments for me it does nothing for my safety, One of the most popular XC trail nearby is claimed as hazardous because it has 2-3 50meter slopes on a 6km mostly flat trail, and it is a mess to send a "false hazardous flag" all the time

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M
1 year ago
A
Aendu21Hub Starter
asked in Developers & API
Using the StravaApp for Authentication on iOS with SwiftUI

In my iOS App I implemented the authentication flow according to the Strava Documentation.Checking if the StravaApp is installed, if yes, I'm using <UIApplication.shared.open> to redirect to the StravaApp.If the StravaApp is not installed I'm using <ASWebAuthenticationSession>Everthing works OK, except in the case when the StravaApp is used for authentication.After the user has authorised the connection to Strava inside the StravaApp, it returns to my app but the callback to my AppDelegate never happens. So I don’t get the url with the authorization code. My App uses SwiftUI. I'm injecting the AppDelegate in in my App scene:@UIApplicationDelegateAdaptor(AppDelegate.self) var appDelegateAppDelegate implementation:class AppDelegate: NSObject, UIApplicationDelegate {    func application(_ app: UIApplication, open url: URL, options: [UIApplication.OpenURLOptionsKey : Any] = [:]) -> Bool { print("url returned from Strava App: (url)") return true&n

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1 year ago
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id-bobHub Rookie
asked in Strava Features Chat
Moving from Adidas Running (Runtastic)

I've finally gotten fed up with the Adidas Running app. It was terrific until Adidas bought it but it's gone steadily downhill. I have a Galaxy S22+ and a Galaxy Watch 5. The app constantly loses GPS connectivity and to top it off, most of the time it refuses to take the Samsung Health data to replace a bad workout. So, I've started a trial of Strava and can't seem to find out how to do the following which I can do with the Adidas app: Sync the heart rate monitor in the Galaxy Watch 5 which runs on Wear OS 3 (it didn't work with my Watch 4, either) to the app on the phone. Get audible feed back in time and distance. For instance, with the Adidas app, I can get feedback every two minutes and every half mile. I don't want to have to constantly look at my watch or to use the watch app to get that feed back. Looking forward to any advice anyone has.

584
I
1 year ago
dantsai
dantsaiHub Climber
posted in Strava Features Chat
New problems in route creation

It appears there have been some recent changes in routing that have started causing problems for me.Here's one example:https://www.strava.com/routes/3094852996270569588You can see that instead of simply going straight at the light and crossing the road, Strava's route turns right at Olympic, then makes an illegal U turn across two lanes of traffic. Totally bizarre.Can someone at Strava take a look? Thanks

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dantsai
1 year ago
D
dylixHub Rookie
asked in Developers & API
total_photo_count

All my activities are returning a value of 0 for total_photo_count even though they have photos. This was working until recently.. Any ideas?

13
D
1 year ago
jsumners
jsumnersHub Rookie
asked in Developers & API
Missing `best_efforts` in DetailedActivity reponses

https://developers.strava.com/docs/reference/#api-models-DetailedActivity states that a `best_efforts` field should be returned. Presumably this would be a subset of the `segment_efforts` collection, but I am not seeing it returned in any queries in order to verify this assumption. What are the conditions that result in an activity returning the `best_efforts` field? Is it a subset of `segment_efforts`? Or is it something else? The docs should be updated with this information.

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jsumners
1 year ago
M
mikalHub Rookie
asked in Developers & API
Return CO2 saved on /activities/{id} call

I have a personal project where I am creating activities based on rides taken on a bikeshare program. I want to be able to calculate the CO2 saved by taking this form of transportation, as I see this data in the Strava platform but it isn't returned on the /activities/id API call. It would be amazing if this could be added.

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M
1 year ago
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Norisknofun11Hub Rookie
posted in Strava Features Chat
e-bike segment/kom

in my opinion it makes no sense to assign the ranking for those who use an e-bike, e-mtb or other electric bikes (I have an e-mtb). The performance is not 100% of the athlete ...

1015
N
1 year ago
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dosullivanHub Rookie
posted in Strava Features Chat
Goal-oriented mileage widget removes ebike mileage

I'm a subscriber who rides an ebike as well as a regular bike. 2 days ago my total mileage included both types of ride. Today, I see only the mileage for the regular bike, which is substantially less than my ebike total. Because I can't set a goal for my ebike rides (i.e. Strava doesn't let me), I use the total mileage to help me keep track of where I am with my personal goals. If Strava is going to make that widget to be only goal-oriented then they need to add another that is total mileage regardless of the bike type. So much for being an all-inclusive company!

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D
1 year ago
jsumners
jsumnersHub Rookie
asked in Developers & API
Missing docs in DetailsSegmentEffort

https://developers.strava.com/docs/reference/#api-models-DetailedSegmentEffortThese docs are missing information:1. On what the `achievements` property is. Clearly a collection of entities, but the entity objects are completely undocumented.2. On what the `visibility` property represents and the possible values for it.3. On what the `hazardous`, `elevation_profile`, and `starred` properties of the `segment` property represent. It's supposed to be documented by https://developers.strava.com/docs/reference/#api-models-SummarySegment but these properties are omitted in the docs.

02
jsumners
1 year ago
E
EduHub Starter
asked in Strava Features Chat
Re: Community Guide to: Ideas

Buenos días. Solo quería que si es posible los retos que se dan a bici muscular virtual y hambike también se pusieran a bicis eléctricas así como los segmentos se pasarán los ya existentes se pulmonar a eléctrica y kom también  Gracias Y espero respuestas. Saludos. TRANSLATION:  Good morning. I just wanted that, if possible, the challenges that are given to the virtual muscle bike and hambike would also be put on electric bikes, as well as the segments that already exist will be transferred from pulmonary to electric and kom as well. Thank youAnd I wait for answers.

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1 year ago
jsumners
jsumnersHub Rookie
asked in Developers & API
Missing docs for photos

There are not any docs for accessing photos. If we get a detailed activity through `/activities/{id}` we will get back a `photos` property that indicates:1. The location of the primary photo2. The number of photos uploaded to the activityBut there is not an array of photo ids. Someone on this board discovered that you can hit `/activities/{id}/photos` to get an activities photos, but there seem to be query parameters necessary to get back different photo sizes. We can guess that `?size=5000` will work, but I bet there are better ways to get back original images than guessing.Please document the photos API.

41
jsumners
1 year ago
jsumners
jsumnersHub Rookie
asked in Developers & API
Does anyone understand splits_metric vs splits_standard?

The docs for `DetailedActivity` claim that these fields are only for runs, but I seem them on rides as well. And what I am seeing makes no sense. I would assume the first split in each collection would be equivalent to one another, i.e. cover the same physical space on Earth. But I'm seeing a metric split like: { "distance": 1007.7, "elapsed_time": 171, "elevation_difference": 25.8, "moving_time": 170, "split": 1, "average_speed": 5.93, "average_grade_adjusted_speed": null, "average_heartrate": 138.79041916167665, "pace_zone": 0 } And the "corresponding" standard split as: { "distance": 1610.2, "elapsed_time": 249, "elevation_difference": 29.6, "moving_time": 248, "split": 1, "average_speed": 6.49, "average_grade_adjusted_speed": null, "average_heartrate": 140.66122448979593, "pace_zone": 0 } These numbers do not match up. Presumably the `elapsed_time` would be equal if the splits were covering

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jsumners
1 year ago
V
vraceHub Starter
asked in Developers & API
wrong year API

Dear strava {ResourceState:3 Athlete:{ID:40513047 ResourceState:1} Name:Morning Ride Distance:6109.8 MovingTime:1139 ElapsedTime:1503 TotalElevationGain:2.6 Type:Ride SportType:Ride WorkoutType:0 ID:9918401317 ExternalID:Morning_Ride.gpx UploadID:10630056983 UploadIDStr:10630056983 StartDate:0023-09-26T23:25:25Z StartDateLocal:0023-09-25T06:31:55Z Timezone:(GMT+07:00) Asia/Ho_Chi_Minh UtcOffset:-147210 StartLatlng:[10.032898 105.760387] EndLatlng:[10.032952 105.760403] LocationCity: LocationState: LocationCountry: AchievementCount:0 KudosCount:0 CommentCount:0 AthleteCount:1 PhotoCount:0 Map:{ID:a9918401317 SummaryPolyline:}sf|@_kodSCIEgCAy@@INUlCcDh@i@XSHAH@RHvAlAv@Z`FxAnAXV@b@IZU^e@JALFd@d@v@`ArAbD?Ni@qBi@mAY_@u@u@a@SWHm@f@]LSBo@I_HsBm@[oAcAGES?[Pq@n@wAxAkAtAEPCTJxDB@Z]pAhAHPCBGUIM[U]e@KEUXEBACCWEoC@a@FUT[vAqAd@k@jAeAFQ?SCG[]wDaDY]m@i@aBkA_CkAiCkB}That resource update wrong date: StartDate:0023-09-26T23:25:25Z (just righe 2023)Please fix this from api vRace

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V
1 year ago
T
TinusHub Starter
asked in Strava Features Chat
framerunnen / frame running

Zou leuk zijn voor alle Framerunners dat is ze dit ook goed kunnen registreren via Strava.  Translation:  It would be nice for all Framerunners to be able to register this properly via Strava.  

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1 year ago
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LilBoatHub Rookie
asked in Strava Features Chat
Activity privacy

Not really a question, but a Suggestion: We already have the option to favorite different followers of ours. Why just don’t make one more option regarding activity privacy that shows “favorites only”. With that meaning that just a handful of people, that you self has picked will be able to view your activities and posts.

02
L
1 year ago
B
BoomkwekerHub Rookie
asked in Strava Features Chat
Photo integration (Instagram)

In the past all pictures taken with instagram during a activity would go in that activity. This was a magnificent feature. Is ther still something like this or do we have to select by hand?

181
B
1 year ago

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