Ask & Troubleshoot

There needs to be a method to reset all elevation data, updating a single ride in the app isn’t practical. I have years worth of incorrect elevation data due to a faulty GPS 

My strava app on iOS has a bug giving me issues. My speed and km remain at 0:00 throughout the activity, and then after the activity strava posts a wildly inaccurate map and distance, for example I did a 12mins walk and it showed 0.09km and 45s time, also he map looks so weird and not accurate. I have done everything; location services are turned on too, I’ve uninstalled and installed strava thrice, my ios is updated to the current version, I dont know what else to do, all my walks or runs are donew outside with the clear sky, other apps that uses map are working fine with my phone, this has been happening for the past 1 It's so frustrating. Help

Hello I m trying to find out if there is a way to check total khm of my club members.Since challenge is only pay to join i have invited my friends to a club to challenge each other but i want to make it yearly not every week. Is there any way to do that?

Doesn't happen on all maps, but most are zoomed out when you want to view them, and only way to see route is by a flyby - not very helpful. This has been since the last main update.When's it going to be resolved?

Hello, My Samsung Health app connection to Strava service keeps disconnecting from time to timeThis is very annoying and is reported by many users since 2021, someone can find a fix please?Cheers!

Hi, I have just purchased a new Galaxy watch 5.  I have tried using the Strava app on the watch when i bike to work. It seems to record this ok, but when i look at the ride on my phone or website it does not show the time taken. If i go into the ride, it seems to be recording the segments ok.  I tried the walking profile and this worked ok and displayed all the info correctly. Anyone else seen this issue ? ThanksDarren

Hi everyone. I'm new to Strava, I have the free version. My friend logged our walk and I shared it to my feed, I wanted to add my own photos but the upload photo icon is greyed out. I've checked my app permissions but still can't find the issue.  

So every time I try sync my bike ride from Mi Fitness this happens ,the maps looks the same on both .but the stats on strava are crazy high and funny thing this happens only when syncing bike ride anything else works perfectly 

I recently move from UK to the US how do I change the country to USA? 

Is anyone else having problems creating Segments today ?I have created many hundreds of Segments over the last 5 years and so I am quite familiar with the process.  Today I keep getting “Strava is temporarily unavailable” messages when I try to create 3 new Segments (all in different Activities).  I have successfully created a couple of other Segments and I don’t see anything unusual about the problematic new Segments.  Has anyone seen anything similar ? (I’ve not come across anything like it before).  “Status.Strava.com” says everything is working normally.

Any chance that we could log the distance covered on a static machine eg stationary bike, elliptical, rowing machine? It’s frustrating that these are excluded from the progress tab!

Hi in fat map there was loads of great ski routes for back country as well as route descriptions for these and on pist descriptions. Are we going to see these returning to Strava? As there's running and biking routes so should be skiing?

If I assign different shoes to an activity after it's already uploaded, I don't see a change in that shoe's total mileage from the Gear page. I see the same issue whether I update the gear from the iOS app, or the web app. Anyone else seeing this problem? (iOS v321.0.0 (r39013))

Hi All, Anyone know why the Strava Beacon notification text number keeps changing. I literally have a text message inbox full of US telephone number notifications about beacon.28 different numbers since July 11th. Not acceptable functionality!!I am in the UK. Thanks

I’ve been doing a 5 mile minimum per day run streak this whole year, and my year in sport said my running streak was something like 190 days.  It’s messed up, because some days of that streak were ultramarathons that spanned multiple days.  Strava has the data.  It always just shows one giant activity on the day the activity began, even though the activity spans multiple days.They should come up with a stretched dot, or some other mechanism to visualize a multi-day event, and also count that towards a “streak”. Would also be nice to see (and possibly have settings) for “streaks”

After years using bryton 420 with no problems it's now not linking or showing as a compatable device on the settings list, bryton says linked and sent but nothing is recieved.

Hello,I have a problem syncing my fitness app with a third party Strava account. Everything is enabled and connected to each other but the activity is never transferred in the Strava app. Does anyone have the same experience or a solution?

For creating routes I would really like to control what activity types I can toggle on or off for the personal heatmap as well as the global heatmap.For example: I want to build a run route based of a biking activity, a walk or even a ‘trail run’. It’s impossible. Even if you’d start route creating as ‘ride’ to see the global and/or personal heatmap for that activity type and than change to ‘run’ the route is re-calculated. Same problem when saving a route from a buddy, it re-calculates when you want to compare it to your own heatmap which may not have that activity type.Another case where is is important to be able to layer heatmaps of any type is in remote regions of the world where it is very helpful to check out different activity types and find for example a running route by also adding the biking information to it.All the heatmap information already exists in the Strava database, so we just need to add the toggles, right? That would be an extremely helpful update. :)

So I’ve noticed that not long ago my biggest climb changed to 4105m, from a ride where the total elevation was 299m, and on top of that, was done in 2018. I’ve tried to see if i could manually change it without deleting the ride but to no avail. I do not want to delete the ride by the way, but i would like to see this corrected as it’s a bit annoying and unfair to the real stats which i work hard for ;)

I recently lost my phone and cant get on to my strave. I forget how i signed up. I could have used facebook although i no long use facebook so have no access to the account. **edit** i got on to the facebook i think i used although now because i made a new account with the same email it is only bringing me back to the new account. I can see that my old account and activities are still there. *** i have tried any email addresses i have access too and i have had no luck. I made a new strava although i am still trying to get my old one.any help?

Hey,It's been more  than a week since I submitted a support request and still no response. Why are my currency different and I cant change it. Please help to sort this out.Id 3227025, Id 3221304

I have my strava setup with my Facebook login. Now not able to login . Please assist. Getting this issue. I have an active subscription too.  

To change email linked to my account its need the pasword but as I have log my strava account with Apple I havent one. How can I change it?

I have recently acquired a Xiaomi Smart Band 8 Pro to replace my old Amazfit GTS that I'm giving to my dad (as he lost his old one), and when I tried to link the Mi Fitness app to Strava, after the auth page I got a page Error 403: Connected Athletes Limit Exceeded. I've gone back and forth, even disconnecting my previous connection to Amazfit from my Strava account, but I still get this same error and they simply don't connect I've also spent quite a bit of time browsing to see if there was any other end user with the same issue as me, but I haven't been successful. Anyone has got a fix or a workaround?  Deeply appreciate it.

Salut à toutes et tous, Depuis une dizaine de jours, il m’est impossible de créer un segment d’une activité de cyclisme sur Strava.En effet, sur le site PC, au moment de “créer” le segment, après avoir choisi son tracé, le segment ne se crée pas et ce message apparaît : Strava is temporarily unavailable (capture d’écran ci-dessous) Merci de me dire si également le cas pour vous ou pas ! Merci pour votre aide.