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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2284 Topics
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bartoszwierzbicHub Starter
asked in Strava Features Chat
retired bike

Hello I turned on my bike retire, it is possible to restore it ?

173
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1 year ago
Shant
ShantHub Adventurer
asked in Strava Features Chat
Third party apps - audio feature

Is it possible to add sound to third party workout imports?For example, Nike Training Club's videos do not include audio when the workouts are imported to Strava. 

12
Shant
1 year ago
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ckl80Hub Rookie
asked in Strava Features Chat
Expand stats to include track distances

Would like to see Strava offer custom stats feature so athletes can add for 800m, 400m, etc...

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C
1 year ago
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newprojectHub Starter
asked in Strava Features Chat
Double Account , how to merge

hi i want to merge 2 accounts which i have . One of them is already active and i upload there all my activities . I pay to activate my account from my mistake to an other with i make with my another mail. How i can merge these 2 accounts because i dont want to lose my money 

422
A
1 year ago
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sampearce42Hub Rookie
asked in Strava Features Chat
Route sends me down path where cycling is not allowed

Hi there,  There is a path near me which is designated as a public footpath, but Strava is happy to route cycling routes down it - in the UK there is a distinction in law between bridleway/byway (cycles allowed) and footpath (cycles not allowed). I had a run-in with the landowner yesterday, and they are well within their rights to insist that no cycles are allowed.  I understand that Strava uses OSM data but this appears to be correctly tagged as a footpath only (see screenshot below) - implying the data is not being correctly grabbed, or the Strava base map needs some kind of refresh. I wonder if there is a way to ensure that Strava does not route cyclists down here in the future.  FWIW - whether or not this path is appropriate to ride on is irrelevant, the distinction is made in law. I feel there is a delicate truce that must be maintained between landowners and the public regarding access rights and path designations in the UK. Proof of ability to route down this

272
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1 year ago
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mbaldwin33Hub Rookie
asked in Strava Features Chat
Fix the Top Sport algorithm for Year in Sport

The current algorithm that determines Top Sport for Year in Sport is inaccurate. I walked 200 miles this year, and ran 1,800 miles--yet my "Top Sport" is walking. The reason is that my runs are split up between "Trail Run" and "Run" both of whose individual count of activities are less than the number of total walks I did since I typically go for a walk in the evening. You could fix this by either determining "Top Sport" by the number of miles NOT by number of activities, or if you are intent on counting activities, then count "All Run" instead of the subcategories. Either way, the algorithm is horrible and as a paying subscriber who ran 1800+ miles, one 100-miler, 2 50-milers, and 2 50Ks this year, it's reveals a lack of seriousness on your part to reveal to me that my top sport is "Walking" in the year in review feature. 

171
Jane
Community Manager
1 year ago
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DavidLloydHub Rookie
asked in Strava Features Chat
Cannot find old 'drag/highlight' feature to show stats within a section of an activity

Hi all. Strava used to have a very useful feature whereby a user could highlight a section of an activity and see what the distance and elevation gain was within it. I now cannot use that feature - when I highlight a section by dragging it it no longer gives the stats for that section. It used to be available on the main 'Analysis' button, but now that is no longer a button. Does anyone know how to still access this drag feature to get the stats within a section? ThanksDavid

52
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1 year ago
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maunaHub Starter
asked in Developers & API
Historical Data from API

Hello, we are using STRAVA's api and in need to get the data of the user (even the data he had before authorizing our app). Is it possible or do you only allow us to get the data of the user that has been synced or uploaded to Strava after him/her authorizing our app?Thanks.

81
Jan_Mantau
Superuser
1 year ago
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NordenHub Climber
asked in Strava Features Chat
Export data from Endomondo to Strava

Hello I have big ask to Strava Management. Mayby you can send to them my message.I use strava from 3 years. I'm happy with strava but i have one dream. After the end of Endomodo, i saved all activities in my pc. But i can not export them to strava 😞 All files are optional in tcx and in json format (attached foto)Mayby you will find good solution and i can export them to strava? If it will be possible, i promise, i will subscribe strava till the end of my sport activity. And i'm sure, tausend of old endomondo user will make the same...Sorry for my english... I hope, someone can help me...Greetings from Poland

234
N
1 year ago
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pjs845Hub Starter
asked in Developers & API
Check GPS measurements in List Athlete Activities (getLoggedInAthleteActivities) API

Is it possible to check GPS distance from List Athlete Activities (getLoggedInAthleteActivities) API?

01
Jan_Mantau
Superuser
1 year ago
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plgladioHub Rookie
asked in Developers & API
Domain change

I've built an application using a domain for webhook, for some reasons I've to switch to new domain, will this transition be smooth or should I request all my users to register again?

182
P
1 year ago
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AMossHub Rookie
asked in Strava Features Chat
How to compare previous year's stats with current?

Hi - Is there a way to view previous year's stats to compare with current? So for example, I might want to compare my rides over the last few years to see how many miles or climbing etc, that I've done in each year to monitor how I'm doing this year. All I can see is the current year and all time details.

3143
A
1 year ago
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ThomasBHub Rookie
asked in Strava Features Chat
Bulk editing activiti

I miss the option to edit multiple activities at once, like visibility and delete options and the bike that was used. For example, I have many invisible activities that I want change to visible. Now I can only do one at the time.

599
K
1 year ago
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DiminHub Rookie
asked in Strava Features Chat
Is it possible to tell visibility of others' activities?

For people that I follow, can I tell whether their activities have had their visibility level set to Followers or Everyone?

603
Shant
1 year ago
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larsakersonHub Rookie
asked in Developers & API
Set activity privacy and map visibility via API

I think API write access for Activity privacy settings would be a useful addition to Strava because this would allow users to configure third-party apps to manage their Activity privacy settings with greater granularity than Strava offers through its current UI. I would like to be able to set both Activity visibility as well as Activity map visibility via API. Ideally, Strava would also provide the ability to configure these defaults in-app. However, in lieu of more granular control over privacy defaults within the app itself, this would be a significant improvement to Strava's privacy features and one that would have a significant positive impact on user Trust & Safety. For example, it would allow a user to programmatically hide the entire map for their commutes, walks, or runs—which may tend to occur in more predictable zones and within a tighter radius of their residences and places of work—while configuring different default map visibility settings for bike rides or ski activit

155
D
1 year ago
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tuandv1994Hub Rookie
asked in Developers & API
Strava Developers Ticket #5999 Rate Limit Increase

Is it in any way possible to get more API requests for an application?My application only has 1000 requests pr day with a limit of 100 pr 15 minutes.

173
Brucehaustead
1 year ago
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Samd90Hub Rookie
asked in Strava Features Chat
Segment Search Functionality

Does anyone else have difficulty searching for specific segments? I am working on doing a segment challenge for my local running club and I am finding it very difficult to filter and search for specific segments. Right now there are 334 pages of segments that I have to sort through…it is extremely frustrating. The only search criteria that is included does not allow me to hone in on a specific type of route or specific location. Everything is very general and requires a lot of scrolling.If this doesn’t already exist, has Strava considered adding filters to the search criteria? I am a paid customer and would like to search by distance and specified location (think boundary similar to what Zillow has in its search feature). Currently I can only search based on location- which only includes segment name or a specified city/ there needs to be an option to refine this to a smaller area. I’d also like to sort based on distance of the run, type of run (one way, out and back, loop). 

113
G
1 year ago
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robpaHub Starter
asked in Strava Features Chat
Biggest Climb in My Stats

I noticed the biggest climb is missing from my stats. I remember it used to be there but now there is no value, just a blank field. Any ideas?

72
C
1 year ago
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AEAHub Starter
asked in Strava Features Chat
Please add Auto Racing as an activity type

There are a lot of Pro/Am Racing car and motorcycle athletes on Strava, and want to share the physicality of our sport with the rest of the Strava community. Please add Auto Racing as an activity type 🏆🏁🏎️️

111
Scout
Community Manager
1 year ago
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jsys14Hub Starter
asked in Strava Features Chat
route difficulty

routes that are suggested by the app with difficulty "extreme" become "hard" when saved

01
Jane
Community Manager
1 year ago
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OlafZHub Rookie
posted in Strava Features Chat
A hidden area should be hidden always. 🙂

A hidden area should be hidden always. 🙂I go trough hidden areas at a ride sometimes. But hidden areas will be hidden at the end or start of a ride. It should be hidden at always for privacy. 

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O
1 year ago
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alex_michaelHub Rookie
asked in Strava Features Chat
Is Strava Flybys not working?

I'm trying to view Flybys for today's (and prior) run(s). I'm not seeing anything load (see image below) and I'm seeing a unicode type character referenced in the orange section where I assume the route name would be. I do have Flybys privacy set to allow Everyone to view as well, in case that information is helpful.     Thank you!!

424
A
1 year ago
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reesmontyHub Rookie
asked in Developers & API
Having other athletes authenticate your app to get more information on their activities

I found this conversation here where a man named John said that he was able to bypass the limitations of the getClubActivitiesById endpoint by having people authenticate his app, allowing him full access to their activity details at the level they authorize. Is there any validity to this, or do you guys have any ideas as to what this would look like? I don't think that them authenticating your app would give you more access to their activities through the getClubActivitiesById endpoint, given there's a response data limitation there to such few fields. Theoretically, how would I get the extra details? Would I have to use the "List Athlete Activities" endpoint, but that endpoint doesn't have any extra parameters for the request URL? In an attempt to do this myself, I sent them a link like this: https://www.strava.com/oauth/authorize?client_id=<myClientId>&response_type=code&redirect_uri=http://localhost/exchange_token&approval_prompt=force&scope=activity:read_

284
T
1 year ago
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chunacHub Starter
asked in Strava Features Chat
Features mismatch between mobile application and web site

I purchased Strava subscription for the first time. On web site there is end-of-year discount for yearly subscription, on mobile app there is not, so I subscribed using website. Frist what I did was to join training plan using web site. Very soon I discovered that the same plan is not visible on my mobile app. Than I created group challenge on mobile app. Of course, I discovered that this time group challenges are not visible on website. It looks like significant lack of basic communication between teams developing mobile app and website. Very strange and unprofessional.  

41
Jane
Community Manager
1 year ago
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bat-mooseHub Starter
asked in Developers & API
Unable to change scope of my api application

I couldn't figure out how to authenticate my account to change the scope of my api project does anyone know what im doing wrong. I started from using this https://developers.strava.com/docs/getting-started/ and then went to this url http://www.strava.com/oauth/authorize?client_id=[REPLACE_WITH_YOUR_CLIENT_ID]&response_type=code&redirect_uri=http://localhost/exchange_token&approval_prompt=force&scope=readbut obviously with my client id and it sent me here which is not what's supposed to work.I was just wondering if anyone knows what i did wrong or how to change my scope of my api application?

311
T
1 year ago

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