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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2073 Topics
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CotacolHub Starter
asked in Developers & API
How to get all segments from a Route in the API?

Hello all,  In our cotacol (Belgian) app, we are leveraging Strava Segments so our members can "collect" different hills in Belgium.  Those hills match one:one with a Strava Segment.  Now, I am building a functionality, so that users can select one of their Routes and get to see which of the 1000 segments that would be conquored with that Route... However, just like the default behavior with an activity, it seems not all the routes are returned in the response for a Strava Route.  And I am wondering if there is a similar query string parameter we can use, to indicate we need all segments in the response.  (just like include_all_efforts with the GetActivity operation). What I am doing now:  - GET /routes/{routeId} This only returns a subset of the segments in the payload.    

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1 year ago
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Steph6421Hub Starter
asked in Strava Features Chat
Virtual walking feature

I can't find the feature suggestion board anywhere. Sorry.Suggested feature:A lot of people now own walking pads to use when working from home.When I use mine Strava thinks I have been for a run and I can't change it to walking."Virtual walking" as an activity option would fix this and mean that I don't earn running trophies by accident 🙂Thanks for your time.

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1 year ago
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elczkcHub Rookie
asked in Strava Features Chat
best efforts and flagged activities?

Has something changed recently with best efforts? I am getting 'silly' records from activities with GPS problems that I have flagged myself - these never counted before. 

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1 year ago
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CJPHub Starter
asked in Strava Features Chat
Personal Best Efforts

Will it be possible to do the following?Personal best efforts be displayed as follow:Personal Record - all time best effortSeason Best - Summer Winter Year bestAs you get older it is becoming more and more difficult to get PB's.... Will be very nice to see what you have done the last year / season / quarter /

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1 year ago
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SpiffBifHub Rookie
asked in Developers & API
Changing to Webhook Events API - who can help?

For years our website has run cron jobs sending request to the Strava API. We are having three cron jobs. So every minute we are sending request to Strava but we are experiencing "Rate Limit Exceed " issues now. Strava suggests making a change to web hook events API, which is fine by me, but where do I find capable resources to that code change?

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1 year ago
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EdsonHub Starter
asked in Developers & API
how to pull activity information from all athletes via API

I need to be able to access the routes, to later search for the GPX of each Athlete associated with my club, and thus be able to recover all the statistics to consolidatename, date, hour, local, km, gpxThe api I'm using is: GET https://www.strava.com/api/v3/athletes/:athleteId/routes?page=1&per_page=200 but I get Forbidden Is there any way to search for the information of the athletes associated with my club?

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1 year ago
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BeniaminHub Rookie
asked in Strava Features Chat
Invalid time while importing training from GPX

Hi Guys I am importing my hiking trails from 3rd party app. I review GPX files manually, and all tracking points look fine, but imported to Strava shows training duration e.g. 1:16h while in origin it was 8:32h. Have any idea? I have already tried such converter https://gotoes.org/strava/Combine_GPX_TCX_FIT_Files.php but the final result is the same.

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1 year ago
luciano_rizzi
luciano_rizziHub Starter
asked in Strava Features Chat
Hello and a Question

Hello everyone, my name is Luciano, brazilian, 49 years old and I'm a road cyclist, eventually a mountain biker. I've been a Strava user since 2014, I started uploading from a Garmin device in 2015. I have a question, see many users who manage to record the same activity at the same time, recording from a device and a cell phone. I notice that in this action the distances and elevations accumulate, which is unfair in the monthly challenges. The question is, should we keep flagging these double activities, couldn't Strava detect this automatically? Thank you and good trainings to all.

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luciano_rizzi
1 year ago
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PARKHub Starter
asked in Strava Features Chat
"Creating Posts is temporarily disabled. Please try again later"

Please tell me why this phrase appears.Also, when I try to register an announcement with the club, the post does not register and continues to go to the login page.  

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1 year ago
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TCoutsourosHub Starter
asked in Strava Features Chat
Merging of activities?

I'm an avid cyclist and backpacker and I recently completed a 3-day backpacking trip. As usual, I recorded my activities over the three days and everything was great, but I wish there was a feature where I could merge my three separate activities (days) into one activity to show my total stats for the entire trip in addition to each individual day. I camped along the route, so each previous day's endpoint was the next day's start point and I feel like this would be a fairly straightforward feature to add. It could also be applied for bikepacking. Has anyone else wondered about this? 

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1 year ago
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bricinHub Rookie
asked in Strava Features Chat
Pin a route

I have routes downloaded for offline use. I want to use these routes on a run/hike. Unfortunately the route gets un-highlighted and in the middle of nowhere, I am stuck.I suspect if I clicked "do this route" in Strava it would work but on a very long hike I cannot afford for my phone battery to take that hit. Any way to pin the route?

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1 year ago
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steven_naessensHub Rookie
asked in Strava Features Chat
Activity feed shortened

Since yesterdaty, my feed is not showing me all activities.Only from the past day. I have already logoff en logon into Strava.Restart device, nothing helps.Is on smartphone (android) en pc.

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1 year ago
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TitinHub Rookie
asked in Strava Features Chat
¿ Cómo puedo aceptar actualizacion de politica de privacidad y términos de servicio?politica de

Migrated Content

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1 year ago
CoachK
CoachKHub Rookie
posted in Strava Features Chat
Elapsed Mile Tracker

Recently I was riding and every time I completed a mile, the elapsed time for the mile would pop up at the top of the screen.  However now I don’t see that anymore.  I love that feature and want to know how to enable it again. 

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CoachK
1 year ago
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nandoalves07Hub Rookie
posted in Strava Features Chat
Criar ou Salvar Rotas; Provide Feedback about road Surfaces in Strava Maps

Sugestão para que fique disponível opção de identificar se é terra ou asfalto partes dos percursos no momento de criar ou salvar uma rota. TRANSLATION: Suggestion to make available the option to identify whether parts of routes are dirt or asphalt when creating or saving a route.

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1 year ago
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MikyHub Starter
posted in Strava Features Chat
Missing Segments in created Route

Hello,after repeated evasive replies from support, I'm trying my luck here. I'm having a problem creating Routes from Activities. Or in general, if I create a Route on any course there are always less segments attached to this Route than there are available when riding the course.For example I use this activity https://www.strava.com/activities/9052590815 with 11 segments. If I create Route out of this activity there are only 3 segments attached to that Route as seen here: https://www.strava.com/routes/3113035808400641468.Since for Live Segments feature used on Garmin devices the Route must be created in Strava and all segments must be packed together with the Route to actually work correctly, this bug makes this feature almost useless. I definitely cannot be the only one struggling with this. Any suggestion or ETA would be great either from Strava or from the community.Thanks in advance for the advice and discussions.

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1 year ago
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atulsharmaHub Rookie
asked in Developers & API
Issuer URL for OpenID Connect

Hi Developers,        I am Atul Sharma and I want to authorise strava using OpenID Connect in Firebase and for that I need Issuer URL as described here. So can anyone suggest me where can I get this URL.Thanks 

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1 year ago
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Pierre73Hub Rookie
asked in Strava Features Chat
Creating new route on mobile app

Hi I used to create new route on Strava mobile app. But it seems it’s no longer possible. When I go to my profiles / routes, existing routes are displayed, but I can’t find how to create a new one.  I’m using the last app version 309.0.0, and my subscription is active. Any idea on what’s happening? Has the creating route function been removed from the iOS mobile app ? Thanks anybody for helping.

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1 year ago
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JanLZNHub Rookie
asked in Developers & API
API Get Call not working

Hi folks,I need help with something that should be straightforward. I want to execute the Get API Call List Club Activities (getClubActivitiesById) [https://developers.strava.com/docs/reference/#api-Clubs-getClubActivitiesById]. I meet the pre-requisite of being a member of the club I want to extract data from.Via Postman I execute the following actions:1.  Get Action: https://www.strava.com/api/v3/clubs/**bleep**/activities?page=&per_page=2. In the Headers Section I define the Key field as "Authorization" and specify its value with "Bearer 'YourAccessToken'"3. The response I get is the following:{ "message": "Bad Request", "errors": [ { "resource": "Application", "field": "page", "code": "invalid" } ] }What is weird is that the API call does get picked up as an API call on the API Usage report in the My Application API section. I hence conclude that the API call is executed correctly but I am lacking authorization, but I am sure I use the right token at the right time.He

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1 year ago
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stereadmanHub Starter
asked in Developers & API
Help getting activities after token refresh

Hello Everyone,To preface this, i am very new to working with APIs so have been trying to follow multiple tutorials...Im sure this topic has been discussed before, but i cannot find my situation and am hoping someone can help me...So...I have followed the instructions on authorization Iincluding using the correct read_all in the scope that trips a lot of people up.I am able to exchange the code for an access token, and the retrieve all of my activities - no problems - Great stuff!I save the token to a json file, opening and checking the expiry each time i make a new call.The problem arises 6 hours later - i need to use the refresh token to get a new access token - which i (seemingly) do without issue, i make the request and recieve back the new access token (and update my saved json file)- but i can no longer retrieve all of my activites.Am i doing something wrong? do i need to include something when requesting my new access token? Ive been searching round google for about a week

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1 year ago
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santiago32Hub Starter
asked in Strava Features Chat
Miscellaneous sports option

Add an "other" or "miscellaneous" option when choosing a sport to record. 

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1 year ago
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PEAMHub Starter
asked in Strava Features Chat
Treadmill

Me gustaría en strava pusiera la opción de cinta de correr en la actividad de carrera, ya que no todos usamos relojes que cuente con GPS y movimientos de sensores por favor strava pon la opción de cinta de correr 

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1 year ago
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thx4fishHub Rookie
asked in Strava Features Chat
Sort and filter activities by day of the week

I would like the option to sort my activities by day of the week. This would be useful because I could compare my routine and habits over longer periods of time easily. For example, I recently wanted to know how many weeks in a row I had run 6 miles on Monday. It could also be used to find patterns, for example if I often skip or modify a workout on one day. This feature would be easy enough to implement because the date of the activity is already saved

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1 year ago
Nige1968
Nige1968Hub Rookie
asked in Strava Features Chat
Moving average pace. Running.

Hi. does anyone know how can I show moving average pace on my profile for my runs? At the moment, it only shows average pace. 

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Nige1968
1 year ago
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VijenderHub Rookie
asked in Strava Features Chat
Creating Posts is temporarily disabled

Strava showing when I am trying to post, "Creating Posts is temporarily disabled. Please try again later." Why I am seeing this?

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1 year ago

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