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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2273 Topics
Sander11
Sander11Hub Climber
posted in Strava Features Chat
Display laurel crown when becoming the "local legend" of a segment

When I look at the activities of other people, I see whether someone has improved segment times, set a top 10 time, set a KOM time or whether this person has become a local legend of a segment.When I look at my own activities, I only see a trophy on the web with the number of my improved performances and whether I have driven a KOM or top 10 time. In the App, instead of the trophy, gold/silver and/or bronze medals of improved segment times are visible. If I become a local legend for a segment, I cannot see this.People who follow me will see this. They clearly see "Sander has just become the Local Legend of segment X".Now I can see in the app and on the website under my profile that I am a Local Legend on several segments, but why is that not visible to me in the activity where I became this, while followers do see it?Why is the laurel crown not visible next to the KOM, top 10 and medailles icons?

274
Sander11
1 year ago
V
ValtyHub Starter
asked in Strava Features Chat
Ahoj , proč se mi trasa ve strava ukazuje v mapě černě nikoliv červeně?

Ahoj , proč se mi trasa v mapě ukazuje černě , nikoliv červeně? Poté nikdo mapu nevidí , díky  TRANSLATION: Hi, why does the route appear black on the map, not red? After that, no one can see the map, thanks

01
Jane
Community Manager
1 year ago
V
VijenderHub Rookie
asked in Strava Features Chat
Hyperlink in Bio no Coming

I CANNOT PUT MY GROUP LINK IN MY PROFILE BIO, WHY SO?

797
R
1 year ago
spfbiker
spfbikerHub Rookie
posted in Strava Features Chat
Filter in the rankings based on the type of activity

Due to the different disciplines (mtb, road, gravel) and the different vehicles (e-bike, bike), it would be useful and coherent if the segment ranking were shown by filtering the results based on the type of activity (mountain biking, pedaling, gravel) and excluding (always) the performance collected through the use of electric or pedal-assisted bicycles to avoid distorting the results.

24
A
1 year ago
J
JukdocHub Starter
asked in Strava Features Chat
Profile page privacy only me

Hi to all!!!!Please, from last versión many updates around privacy have been added in a good way (I think) but I miss some privacy in the profile page with the option “only me” to hide the annual kilometres to my followers/contacts….. securely some similar request has already uploaded, but I haven’t abled find it within the forum, forgive the inconvenience if it has been so.thanks and best regards.

42
I
1 year ago
S
Samuel11Hub Rookie
asked in Developers & API
VERIFICAÇÃO

Migrated Content

01
Scout
Community Manager
1 year ago
T
transducerHub Rookie
asked in Strava Features Chat
Bug report: email on CR contains wrong information

I received an email that I got two CRs, but in reality I only got one. The other was a PR and outside of the top 10. Also the name of the user and the name of the segment are prefixed with numbers.I love the app by the way. Keep going 🙂

848
Scout
Community Manager
1 year ago
T
Tor11Hub Rookie
asked in Strava Features Chat
Miles in achievements even if metric has been set as defaults

Hi, In achievements:  where users get medals and personal bests etc. There are still miles (1/2 miles, 1 mile, 2 miles) even if users have "Metric" selected as the default in the settings. Now, users who selected metrics should not be forced to see miles anywhere in the app and vice versa. World standards for running are as follows: 400 meters. 800 meters. 1500 meters. 3000 meters etc. (100m and 200m for sprint)

48
T
1 year ago
J
jochenHub Starter
asked in Strava Features Chat
Add Legend to this graph/chart

In this graph/chart at the bottom showing pace and heart rate, can you tell what is the pace and what is the heart rate? If the answer is 'no', then please add legends on the left and right axis accordingly to it please. Thank you.

02
Scout
Community Manager
1 year ago
S
SteveReynoldsHub Rookie
asked in Strava Features Chat
See which segments you have in common with people on your friends list

It would be great to be able to compare all your Strava segments directly with someone on your friends list so you could see which segments you had in common. (This used to be supported by a 3rd party app so its doable). Cyclists are very competitive this would be a great addition. It would make it much easier to see what segments you have in common so you can try and beat their time. I think when this feature stopped working on the 3rd party app it was stated that it was a privacy issue. This seems strange as you only have people on your friends list that you want and you can block people ìf needed

314
Scout
Community Manager
1 year ago
A
adivarisHub Starter
asked in Strava Features Chat
Windsurfing speed in kn

Hello! I am using Strava for recording windsurfing sessions (amongst others). Although I have selected “metric”, the speed is measured in kn. How can I switch to either kmh or mph? Thanks, Aris

241
Jane
Community Manager
1 year ago
W
Wendy319Hub Rookie
asked in Strava Features Chat
Flyby

I’ve enabled flyby in the settings, via mobile app and tried via URL sit but I can’t get it to work?

193
Scout
Community Manager
1 year ago
T
tcoyzeHub Starter
asked in Developers & API
Odd API Endpoint routing behavior

Hi 👋 Your api server endpoint router rules for fetching the authenticated athlete:`GET https://www.strava.com/api/v3/athlete`Also allows`GET https://www.strava.com/api/v3/athlete.umbrella`and other variations of `athlete.*` return the athlete. I haven't tried this with other endpoints, nor the overall implications other than odd behavior.Just thought you should know in case you wanted to update this behavior to 404 or something.

01
SkippyVasquez
Community Manager
1 year ago
A
Anonymous
asked in Developers & API
Webhooks Nestjs

Hello,  I have to create a webhook so that strava sends me the information of the athletes' activities to my app in nestjs and I don't know where to start.I appreciate your recommendations.

42
SkippyVasquez
Community Manager
1 year ago
M
mlanceHub Starter
asked in Strava Features Chat
Map my Run to Apple Health to Stava possible?

I use Map my Run to record my runs and it integrates to Apple Health perfectly.  Is there a way for this to also link to stava so I don't have to manually download the TCX file and upload it?  When I use Apple Workout from my watch to record my runs it integrates to Strava perfectly  Ideally, I don't have to manually move files nor utilize 2 different running apps at the same time. Any thoughts?  

161
Jane
Community Manager
1 year ago
B
BlahblahHub Starter
asked in Strava Features Chat
Why is a list of my QOM’s impossible to find? Shouldn’t they be listed in my profile?

Migrated Content

61
Jana_S
1 year ago
I
irweazelHub Starter
asked in Developers & API
Strava API -Get Athlete Stats (getStats) not including all rides

trying to get some details out of the Strava API - specifically year to date miles but its missing miles, which i think are either virtual or private ridesi can't see from the api docs if its possible or how to include these in the total

131
M
1 year ago
U
UsainBoltHub Rookie
asked in Developers & API
Internal Server Error on watch.samsung.strava.com at first boot of app on samsung watch

HiI have reinstalled my Strava app on my Samsung Gear Sport AB91 SM-R600 .This because I got a new non-Samsung cell phone and Samsung forced me to reinstall it Strava App on Watch. Tizen OS  4.0.0 7 Knox 2.3.1 TIMZ 3.0.0At first boot of the Strava  app (1.7.24) I see that I need to type in 4 digits, for authentication.On my mobile phone ( having connected the Samsung Galaxy Wearble App) the app redirected to  https://watch.samsung.strava.com/ which shows:{"message": "Internal server error"}Why is this msg seen?Also is there anywhere else I can get those 4 digits from ? ( from another than the web site that respond HTTP500) .So that I can continue to use Strava on my Samsung Watch Gear.I have no problem with any other Samsung apps*  on my cell phone, nor on my Gear Watch.I only have problem with the Strava app, on the Gear Watch.*(nor account problems after creating a password - because there were none initially as it was created on google initially)Thanks

1154
K
1 year ago
T
tedmyoungHub Starter
asked in Strava Features Chat
Adaptive Training

Strava has a lot of great information about my activities, so I'd love to see it use that information to create adaptive training plans.I'd like to be able to do things like:Tell Strava that this is an easy run, so warn me if my heart rate gets too high.I want to increase my efficiency (run faster for same effort/heart rate): use AI to figure this out.I want to increase my endurance for this distance (or where I tell it which route I want to run), again use AI to figure this outEncourage me in appropriate ways during these runsI don't want to have to use other apps (that don't have my long Strava history) to do this.  

31
Scout
Community Manager
1 year ago
J
jelder9462Hub Starter
asked in Strava Features Chat
Notifications are on, but not working

I am not receiving any Strava notifications, and if I try to turn on 'Friends Activities' notifications, the app doesn't realize that it is on. The video upload did not like my link, so here's a video of the app not recognizing it's own settings.https://youtube.com/shorts/OCrteJIsOEE?feature=share

581
Scout
Community Manager
1 year ago
R
RanmargaliotHub Rookie
asked in Strava Features Chat
Starting a challenge

Hello!Our NGO (https://www.bartali.org.il), is organizing a "challenge" this weekend, in support of the children who lost their families in the war in Israel on October 7th.I would like to ask what is the best way to set up such a challenge on Strava, so people could log-in the miles they are riding, where ever they are (either from their Garmin or from ZWIFT) and it will all be summed on one dash board.Would truly appreciate your prompt help!!

2825
Scout
Community Manager
1 year ago
A
AnarasgadoHub Starter
asked in Strava Features Chat
Can I synchronize my Strava with the Fitness app in my phone ?

Migrated Content

92
Jane
Community Manager
1 year ago
Jana_S
Jana_SHub Expert
posted in Strava Features Chat
Bug: “Break your record” and “Climb the leaderbord” broken in iOS app

This subscriber feature has been non-working for over two years now; I’m posting it here now in a hope to get some votes and, ultimately, a fix.Steps: In the iOS app, navigate to tab Maps, sub-tab Segments, and select either “Break your record” or “Climb the leaderboard” item.The “Break your record” feature is supposed to show segments with a potential to get a new PR. Instead, it only shows a small amount of segments (two in my case) with very outdated “Current PR” and “Projected finish”. When checking back in my running history, these numbers are from September 2021 (actually around the time when I switched from free Strava to subscription), and weren’t updated since then. The “Climb the leaderboard” should show where you’re close to get to the Top 10. But, instead of showing my regular segments where I actually am close to Top 10 or QOM, a bunch of random segments is listed, at a quick glance I never ran through a single of them. And I think the “Become a legend” feature i

91
Jane
Community Manager
1 year ago
H
HeHoHub Rookie
posted in Strava Features Chat
Ride route on run heatmaps

A route designed for riding, when opening on the IOS app, is shown on a the heat map of runners. This creates confusion when wanting to deviate from said route, as you may turn into a path that is walkable but not rideable. Any idea what I am doing wrong or is this a bug? Note: I both run and ride and switch between making routes for both often. However, cycle routes are always shown on running heatmaps.

11
Jane
Community Manager
1 year ago
D
DeveloperAyresHub Rookie
asked in Developers & API
To correct

   .

21
Scout
Community Manager
1 year ago

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