Ask & Troubleshoot

Is it possible to recreate an access to my original strava account? I lost access after i changed the facebook profile mail, since that i can not log in to strava. For login, i have always used facebook option. Old facebook mail was martavkelly1@azet.sk and the new one is palaj.martin1@gmail.com, same as is the mail of this temporary account used just to troubleshoot. I created the ticket more than week ago, but there is no response.Request #3208197

I connected my Strava to a friends NYRR account for a race last year as they don’t have a watch. I now have their trophy in my trophy list - is there any possible way to remove it ?

Hi all, It's possible via API obtain the components of a determinate equipement? In API Reference we can obtain component info by:GET /gear/{id}but it does not return components info 😓:{ "id" : "b1231", "primary" : false, "resource_state" : 3, "distance" : 388206, "brand_name" : "BMC", "model_name" : "Teammachine", "frame_type" : 3, "description" : "My Bike." }

When I comment on any of my friends’ activities, they are posted as blank comments only.

Hello, is there a way to automatically set different audience for different type of activities?Such as running for friends, walk private, bike public...something like thisThanks a lot

I just checked my heatmap and it seems like after the latest update we lost activity clusters again. I cannot figure out a way to toggle them off or on. They are not showing up. Can someone please explain how, maybe I am missing something but this article seems outdated already after 6 weeks. https://support.strava.com/hc/en-us/articles/216918467-Personal-Heatmaps The clusters are the best way to see where in the world you have done activities, otherwise you have to keep zooming and scrolling around trying to maybe find where you were. Plz bring them back. 

Hello Team, many of us after giving Kudos for a while, become suddenly unable to do so. The answer was wait 1h, 3h or 1day, it will rework.From my humble perspective, only developpers or Coders can explainWhy does this happen?How to fix this issue? I deleated cache and even data, disconnected Strava…  Many friends told me that they face the same problem…. Thank you beforehand for fixing this issue. Strava without this  ability is no more Strava, isn’t it? Stéphane Premium member and 11 Ironman finisher ;-) 

HeloSince today I can't give kudo's anymore. A few hours ago I still could but now no more. Can anybody tell me why ?ThxBart

Hi everyone,I'm having an issue with Strava's webhook for my side project and could really use some help. My webhook subscription seems to be partially working since I do receive events when an athlete deauthorizes the app. However, I'm not receiving any events for new activities.Here are some details about my setup:The webhook subscription is successfully created.I have verified that the authorisation scope activity:read_all is granted.Despite this, new activity events are not coming through.Has anyone encountered a similar issue or have any idea what might be causing this?Thanks in advance for any suggestions!Best,Marvin

Hi, whenever I use my Indoor mode on Garmin Edge 540, my rides import to Strava as standard Rides, not marked as Virtual in any way. Can we have a fix for this or at least give us the option to choose it in the drop-down?  Thank you!

Hello, after updating the Galaxy Watch to New UI 6. The back button stopped pausing the activity and returning to the home menu, which is very disruptive. I hope they fix this in the next update.

How view Winter Maps? i.e.  the Fatmap topos and winter sports??Hello - in Maps, I click the Sports dropdown and only have Foot Sports and Cycle sports. Where do I add sports, like skiing, please?and where have the winter maps that FatMap had gone??Thanks  

I wonder why Strava randomly picks one of the challenges that are completed in a single activity. Usually Strava picks one that is subpar to the others.. Ie if a 30hr challenge, a 1hr challenge and a 5k challenge are completed i would like to see the one where i put most effort in displayed @ my activity. In this example that would be the 30hr challenge. Tho as said usually Strava picks a subpar one, ie the 5k or the 1hr. Ideally all completed challenges would be displayed, or less ideal but better than random would be if we could choose which challenge will be displayed from a dropbox.

Hello, I loved FATMAP and used it regularly to plan ski touring routes. Now on their site it’s says you have migrated. I have now signed up for a free trial of strava pro. But there is no access to maps that I can find the same way there was on FATMAP. Any chance you can turn FATMAP back on untill you guys have worked through the bugs?  many thanks adam

As I enter my start location and point and click with the crusor the spot i want to go to, it choses a point somewhere else, sometimes close, and even upto 1000 km away.  It is impossible to create a route i was used to.  Even the route that gets suggested, i can not change, impossible to put extra route points or to alter the proposed route.  In chrome and in Edge, I have this problem.  Do any other have this problem?  Is there a way to solve it?  Greetings.

My iphone fitness app has stopped syncing with strava. No idea why. Any help appreciated thankssue

I am not able to show my personal heatmap in app or on web. Android 14, app ver. 396.6. Allready tried to reinstall app or restart phone many times without success. Ticket #3199166  

Latest version of Strava on a Samsung Ultra watch and S24 phone.I want to use Samsung’s run tracker on my watch when running, as it gives me more data at the end of the run and audio updates of speed, heart rate, etc, each kilometre (would be nice if Strava did the same!)As I also want to record the activity on Strava, I have been kicking that off on my phone by hitting ‘Record’ at the start of a run.Whenever I do this, though, when I finish the run, the activity always appears twice in my feed (showing me as having run with myself!). My Samsung and Strava accounts aren’t connected.Any idea how I can stop this happening? 

What is the complicated issue I’m solving?? <<< I lost access to an email address (which was part of a Google suite, so no actual password but click-through logins). I can no longer log into a paid account. >>>That’s literally it. Since I lost my account, I had created another account to contact Strava support. I submitted tickets, emailed the support desk directly, and attempted to call. No help whatsoever. Now if I submit a ticket, it becomes flagged as solved (wth??) All I needed is to change the email to the account so that I am able to log into my account (shouldn’t it be a given if I’m paying the subscription???). It’s not that complicated. You should have built the functionality to recover an account in case they lost an email address or Facebook account. People change jobs and they become logged out of what they had. Don’t you get it?? How many more hours should a paying customer spend on solving this issue? It literally should’ve take

I have an oddly specific heatmap issue I am hoping someone may be able to help correct. I often use a bike-train-bike approach to commutes, pausing my watch for the train ride and resuming during the second leg of the bike ride. There are 2 specific efforts where the train ride remains on the heatmap, so using the custom date filter I was able to find each effort and split into 2 activities, then cropped out the last few hundred feet before/after the train, but the tracks still remain in the photo below. As I said, oddly specific, but does anyone have an idea how to correct this minor aesthetic issue?  

Hi all, Since my Fitbit Charge 6 had a firmware update in August (66.20001 .210.26), it hasn't synced my GPS runs recorded through Fitbit onto my Strava account.I've tried removing and reconnecting my accounts over 10 times, reinstalling the apps multiple times. I'm only recording runs through Fitbit, not Strava at the same time.The only way I can get the runs onto Strava currently is to upload the recorded TCX file manually. I don't want to keep doing that. Anyone else having this issue, or is it known by the developers?

Please add day (Mo-Thu-Wed...) to the datepicker

When I create a segment, I don't understand why the segment in the opposite direction appears as a segment similarity. It has nothing to do with it, I think it doesn't contribute and it causes the list of suggestions similar to the segment to be very long.

Hello,As I have found on help topic only GPS based activities can be cropped if you forget to push finish. Unfortunately I often forget to finish my weight training activity. What I finally realize it I have only discard it or accept my fail and save 3-5 hours workout.I hope me is not only one person suffering from that. I wondering is there any workaround or methods how to set limit for such activity duration or smth ?Any ideas are welcome.Thanks in advance.Giedrius

My latest activity has loaded but not showing anywhere?I’ve tried all the troubleshooting suggestions but nothing has worked?