Ask & Troubleshoot

22 Dec 2023 I recorded a ride with two devices: Apple Watch Ultra 2 and Garmin Edge 830.The Apple Watch workout recorded 569m altitude gain. While the Garmin Edge 830 recorded 566m altitude gain. So they are comparable. Both recordings were imported into Strava.In Strava App the Garmin Edge 830 showed 566m altitude gain - no change.But in Strava App the Apple Watch workout showed 694m altitude gain - an increase of 125m.The Apple Watch (incorrectly) import shows Strava increased the altitude gain by 125m.To make things worse, I am unable to adjust the elevation to fix any incorrect altitude readings for the workouts imported from my Apple Watch, but I am able to adjust the elevation of the correct altitude gain readings from workouts imported from the Garmin Edge.Is there anyway an end user can stop Strava from modifying Apple Watch elevation gained from imports?Is there anyway of getting Strava to allow end user edits (corrections) of the elevation gained for Apple Watch activiti

Hi,We asked for athlete count increase around 4 weeks back, but haven’t heard back.The ask was to increase the limit to 10K.Did we ask for a too big limit to start? as I see most people here get 999 limit.Can someone help us in expedite this, as this is blocking out our feature release which we have committed based on the timeline (7-10 days) which was shared with us. We are fine by 999 limit as well to get started.

Hello Community, I have been trying to get Strava to respond to athlete limit increases since October, submitted the form multiple times and have never got a response. Is Strava going under? Should we be selling our stock? What is going on, it seems like no one is working there? Has anyone had any luck getting past the 1 athlete limit for new apps in the past 6 months?Thanks!

I had had them connected before but now they are not connected and I can not find anywhere in Suunto app to connect with Strava (android).I see online to do the following: select Settings > Account > Connect to other services.Anyone experiencing the same issues?Thanks!!

HelloFor the personnal heat map, we have the option to click and show home-work routes. But it’s not possible for the global mondial heat map. Exemple for Belgium, there is a large area whitout any electric bike… but in my case i use it only for “home-work routes”, not for leisure i mean. And so my moves are not visible on the global map as you can see the picture below.Is it possible to have also in the settings of the global world map the possibility to add these home-work routes and have really all the moves of Strava?Thank you 

Dear Strava,I'm looking to develop an application that takes advantage of strava's API. But when I use the API to log in with a second account, the following error appears: 1. Issue 1Error 403: Limit of connected athletes exceeded.This app has exceeded the limit of connected athletes. If you are a developer of this application, please contact Strava developer support for how to request a quota increase.2. Issue 2After the an user login successfully, I use the api "/api/activities". I only get 3 activities, while the user has 4 activities.Please prepare a sandbox environment for me so I can integrate the API. If everything works perfectly, we will consider using the API for production. We will then continue to ask you about the API usage quota as a service that you can provide to us on a more permanent basis.Following is my application information:- Client ID: 121112- Overall Rate Limits: 200 requests every 15 minutes, 2,000 daily- Read Rate Limits: 100 requests every 15 minutes, 1

More activities on the Apple Watch now support maps in watchOS11 (such as paddling) Is there a way to force strava to bring the map across when it imports from Apple health, as it does with running/walking/cycling/open water swimming (etc…)?I know I could use the strava app, but I like having the deeper integrated health metrics with using Apple workouts

After I save a route on my web account,   I am unable to find any the saved routes on the iPhone app. Where are my saved routes in the iPhone app?

Good morning, For the past week my iPhone Strava widget has not been updating with correct mileage. I assume this is a known issue based on what I’ve read on Reddit, but didn’t see a topic from 2024 on this topic. I’ve tried removing and re-adding the widget to no avail. 

I would like to retrieve public data from Strava API but I can’t obtain scope : activity:read. Is there any way to proceed ?

I’m using the app to track my walks this year, I don’t run. I went to my statistics and they are empty, it seems you only offer statistics for running and cycling? Is there a place where walkers can simply see how far they’ve walked so far this year? 

Does anyone know how to delete/reset the Strava - Peloton integration? We learned the hard way that Peloton does not validate emails during their setup process.  So we bought a bike, thought we logged into my wife’s correct Peloton account on the bike screen (but mispelled her email), then integrated with Strava.   Later we realized we had the wrong (inaccessible) Peloton account and corrected that, but now cannot connect the correct Peloton account with her Strava account because Strava returns an error that there is already a Peloton account associated with that Strava account.  We cannot “deactivate” the integration from the Peloton end because that email does not actually exist (and the Peloton account deleted.) We have repeatedly tried to get support from Strava, but they just keep replying to our ticket with responses about how to change our STRAVA email, not understanding that we are trying to reset/delete the Strava/Peloton integration to start over. We can “deactivate” the cur

Yesterday (14/01/2025), I could make requests to the Strava API without any problems. For example, this endpoint was working perfectly for some tests:“https://www.strava.com/api/v3/activities/13181274603” But today, despite having a new token that is valid, I am getting the following error:“””Token expired, refreshing...Data successfully inserted.Error making request to https://www.strava.com/api/v3/activities/13181274603: 401 Client Error: Unauthorized for url: https://www.strava.com/api/v3/activities/13181274603””” Is anyone else experiencing this?This is a piece of my Python code:“””  def _get_headers(self) -> Dict[str, str]: """Generate headers for requests.""" return { "Authorization": f"Bearer {self.access_token}", "Content-Type": "application/json", } def _get_url(self, endpoint: str) -> str: """Construct full URL for a given endpoint.""" return f"{self.BASE_URL}{endpoint}" def _make_request(self, url: str,

Hello everybody,I’m new around here. First post on the Strava Community Hub.I have a question. Is it possible to share a Strava Beacon with a satellite map instead of what appears by default?Thank you so much in advance.Regards,Pedro 

I have a galaxy fit 3, it syncs to strava through samsung health. But my heart rate data from every workout only shows in samsung health app and not strava although the activity spears in strava. How to I make my heart rate data appear in strava?

I have a galaxy fit 3 I sync to strava through samsung health. But below the activity, the watch model does not appear. It only shows 'samsung health'. Is this normal? Just wondering 

Hi. I often find my activity time is cut short when viewed via the monthly summary. Sometimes by an hour. Any ideas? 🤷

I checked my Strava and saw this a few days ago and I am unable to fix this. There is no activity on my feed that shows this, just my profile. Any ideas to fix it?

Since a few days my new activities aren’t added to my personal heatmap anymore in both Android and web. I tried to forceclose via settings in android, then unselect/reselect heatmap but it doesn’t allow with the errormessage “personal heatmap failed to load”. In web it does allow unselect/select, but nothing really happens, the old heatmap is not updated. added strava to whitelist for site cookies. emptied cache in android after forceclose. added to whitelist adblocker. tried editing the new activities, i use windows/chrome for web. nothing works. thank you for looking into this, this option is quite important to me. Greetings TFW.

I recorded my gym session and run on my Apple Watch workouts app but it has not logged/synced onto the strava app. Can anyone help?

I am looking for a way to export all my activities in a form of the sharepic which I can create inside the app.The API documentation was not giving me any hint on how to achieve this, anyone who has done that yet?

Bonjour, j'aimerais savoir comment je peux changer mon adresse e-mail ? 

As I understand, the week resets on Monday.  However, my weekly goal reset earlier today (Sunday).  Am I missing something? 

My elevation goal is not updating with running elevation progress even though Strava shows the activity and the elevation which I have completed.

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