Ask & Troubleshoot

As many of you know a segment can become “stale” e.g.: a trail has been changed so that a challenge for the KOM is impossible and making a new segment doesn't work cause it'll be repopulated by the older rides. Awarding a Silver Crown KOM to the leader in the segment for the calendar year. This might spark some competition there where it otherwise is not. I’d love to hear if anyone thinks this is a good idea.

I recently purchased Powerbeats Pro 2 with build-in heart rate sensor. Although the heart rate monitor is on and working, the Strava app does not pick up the signal. I’m out of ideas to pair it up.

Since february 27, my webhook -that was succesfully working since 2018, stopped receiving events from Strava. Nothing changed on my application side.[    {        "id": 130673,        "resource_state": 2,        "application_id": 16505,        "callback_url": "https://www.cycloclub.be/stravacallback.php",        "created_at": "2018-11-14T08:19:33+00:00",        "updated_at": "2018-11-14T08:19:33+00:00"    }]I checked everything, deleted the subscription (succesfull), and re-registered it, which fails with message GET to callback URL does not return 200.I did all checks, verified the callback-URL, but can’t figure out the issue.It seems that Strava -for some reason- can no longer reach the website/URL, as I’m also seeing no longer requests coming from Strava to the webserver since feb 27.Has anyone encountered similar issues ?

For the last month, rarely can I upload images without seeing this message:"Processing Media. Tap to see progress"When it happens, I can see broken images, tag one as the highlight, but they do not appear in the app or browser.  The "processing" message never goes away.  I've tried waiting to save the activity until the spinner stops (indicating a completed upload) but it never does.

I've noticed threes been an update to the segment creation page on Strava. ive just gone to make a new segment which is the fast downhill part of an existing segment. Its created it as usual but for some reason its not adding everyone's times from the past like it used to. Its only showing my time. Is there a reason for this? can you please fix it so it shows past leaderboard times like it used to. 

Today I won my first race. Unfortunately, I can’t show this off to other people (the main purpose of social media of course), because it is not appearing in their feed. I asked a friend if he could see my activity and he could, but he had to specifically search it and nothing popped up on his feed. Btw: my warming-up appears, my cooling down not.Any solution? Thanks.

I’ve noticed the last few Saturdays (maybe other days too) that my activity feed isn’t updated with many of my friends activities. So weird. Anyone notice the same thing?

Hi,Unfortunately, I deleted my Strava Post so I had to re-upload it. Tried it via the ‘recently deleted’ and via Garmin Connect to post via a file. The ‘problem’ is that it doesn’t show on people’s feed right now. I would love to share my activity. Anyone that can help me with this? thanks!  

I have enabled the Audio Cues in my app but still I don’t get any cues…. Even in my phone settings I have permited Starava App for all permissions but still the audio cues does not work. My phone is Pixel phone

After I updated my Strava app a few days ago, I can no longer find the ‘crop activity’ option in the usual ellipsis menu. I need to use it on a recent activity where I forgot to stop before I went for a drive (face palm). Unfortunately, I forget to end Strava activities quite often, so I need to use this function a few times a year! I’ve tried on site and app and no luck yet. Anyone know how to do this now?

We have a ride for our user, the maximum speed mentioned in the summery is 69Kms/hr although all the ride there is no such speed. The ride detail activities/12363433025

Hello, this is New Balance Korea. We connect to Strava through an app called MYNB to record and store running data and provide related services to our customers. However, for a while, the data has not been reflected properly, and recently, the icon for installing Strava app has not been viewed on Google Play and the App Store. Do you have any plans to suspend or reduce services to South Korea? If so, please answer the specific schedule plan.

Hi,the Strava authentication in my windows app CR4NKUP is not working anymore. The app was built in Unity and uses the Vuplex Webengine ( https://developer.vuplex.com/webview/overview ). When the user wants to connect his Strava account for uploading activities to Strava the InApp Webbrowser is opened with the Authentication url and according parameters and the user has to authorize. My app handles then the upload of the activities to Strava and takes care about token refresh, etc. Everything was working fine for more than one year. But since about two months the Authentication does not work anymore.When the Strava page is opened in the InApp webbrowser and the user enters his credentials (email) the page shows an error instead of the next page to enter the password. The error is something like this (translation from German to English):Unexpected Er

How and where do I find my Strava ID on the App? Thank you.

Is this form https://share.hsforms.com/1VXSwPUYqSH6IxK0y51FjHwcnkd8 the way to go? Whats the usual turn around time?

Recently my api was approved by strava. Post that when I click My API Application in Setting, my client id changes ****80 or ****79.When 79 all my limits gets reset to default and when the id is 80, I get the allowance provided.Any idea?

Hi all,I don't know where to put this question. So, here i go:So i want to buy Strava Premium. I bought for 70 euro's on Google Pay.What is didn't see, that my Google Pay and Strava-mail don't match.Now i got 70 euro's on a different mailadres and no Premium.Can i change the e-mailadres on strava what is connected to Google Pay or am i doomed to make a whole new strava account?  

It says the club posts situation has been resolved on other conversations but is anyone else still unavailable to post on their club despite having tried everything?

Hello, we are developing a third-party service using the Strava API.📌 Scenario:Our service:Receives activity creation/update events via Strava webhooks. Then retrieves the activity data and updates the activity description by appending our service's content.⚠️ Problem:After receiving the webhook, we retrieve the activity data and update the description.However, we occasionally encounter the following issues:Our description update is not reflected. Descriptions added by other third-party services disappear.To address this, we introduced a 4 to 5-second delay before fetching activity data, but the same issue still happens intermittently.❓ Questions:What is the recommended approach to prevent description conflicts

Hi,I’m trying to export power data from an activity using the Strava API. I have a request that fetches the activity stream with the watts parameter. When a power meter was used during the activity, the values are returned correctly. However, if the activity was performed without a power meter, the API returns an empty stream.I noticed that in other places, such as the average_watts field, the API provides a value based on estimated power without any issues. Additionally, on the Analysis tab of the Strava activity page, it’s possible to view estimated power at each time point.Is there a way to retrieve estimated power through the API so that it appears in the activity stream? Maybe there’s another endpoint or parameter that should be included?Thanks for your help!

I've built an application using a domain for webhook, for some reasons I've to switch to new domain, will this transition be smooth or should I request all my users to register again?

When I tried to share activity from the Fitbod app to the Strava app, the Strava app reported, "Unable to connect to Strava servers; try again later."

Hey,It's been more  than two weeks since I submitted a support request and still no response.

Hi, Strava map query here: as of lately, when I click on the map recorded by Wahoo/Strava, all I get is my 'naked' route, ie just the outlines of my route but no background map at all to click on and enlarge, so no option to home in on the 'real' map to go over where I've been. Yikes. Am I going wrong somewhere, or is this Strava's naff idea of an update?!?

The fitness score/ graph is more like a training load score or effort score. It tracks the strain you're putting on your body, but doesn't account for things like efficiency, speed, or how well you’re adapting to that load. Calling it a "fitness score" is definitely a misnomer, especially when it doesn't accurately reflect your actual fitness improvements.My score has gone down 20% in the past 45 days even though I'm doing similar milage as at my peak, I've just gotten more efficient. So technically, the decrease in "fitness" is actually an increase.It’d be much more helpful if it were framed as something more specific, like training strain or load tracking, so users wouldn’t mistake it for a true measure of fitness. But for now, it’s really more about the volume and effort of your training than your actual fitness progress. Thoughts?