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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2246 Topics
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BradDonoHub Rookie
asked in Strava Features Chat
Leaderboard does not always show segment results for "Today" - how do I fix that?

Some days the Leaderboard shows "Today" results for each segment of my ride and some days it does not.  Does anyone know why "Today" doesn't always appear and is there a setting I need to change to always see Leaderboard  results for "Today" after my ride?

333
B
1 year ago
A
Anonymous
asked in Strava Features Chat
Setting Max Heartbeat

Been using STRAVA on my iPhone the last six weeks or so after returning to cycling from a years-long hiatus. I'm 74 now, STRAVA default tells me my Max Heart Rate is 190, which is absurd. How do I go about altering that little bit in my Profile on the phone app to reflect a more modest 160 or so? I can sustain 120 for a few minutes now, touch 150+ briefly w/no issues. It's the proportional representation of max vs. endurance periods I want to have presented with more accuracy.

1472
A
1 year ago
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hophoffHub Rookie
asked in Developers & API
Error 404 when uploading swimming FIT file

On June 22/23 for some users of our app the upload failed for FIT files with swimming data. The response error when uploading the FIT file was:status: 404 error: {"message":"Record Not Found","errors":[{"resource":"resource","field":"path","code":"invalid"}]}Without any change on our site, the problem disappeared on June 24. The same swimming data FIT files that caused the 404 error could be uploaded succesfully. So it looks Strava fixed it.But yesterday (June 29) or the day before, the problem happened again. And it continues today. Not for all users who upload swimming data FIT files, but for some of them, in different countries on different continents.We reported the issue to Strava, added a concrete example (user id and time the problem happened) and the response was that they couldn't look into it. Because we don't know the source of this issue, and we can't reproduce it ourselves, we hoped that Strava would have a look into their log files, but it seems they don't want to do this

31
H
1 year ago
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indurineHub Starter
posted in Strava Features Chat
language

We would like to inform you that Strava's Korean support will end on August 1st. After this date, the default language for web and mobile apps will be set to English. You do not have to do anything to continue using Strava. Please refer to this document to change to another supported language. Our global community is what makes Strava so special. We will do our best to support Korean again in the future. Please follow this link for more information, and if you need help with this change, we'll do our best to help. – Strava Team Dream Chinese and Japanese services are available, but not Korean.are unequal

305
W
1 year ago
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MarcusEHub Starter
asked in Strava Features Chat
Routes: No editable Trackline

Hello.When I plan a route with Strava, I can see the route as a line on the map. This no longer works. If I change the view to satellite or hybrid, the route disappears and there is no editable line (route). Mac OS X. Safari & Firefox.Is there a solution to this? Thanks a lot!

01
Jane
Community Manager
1 year ago
A
Annie1108Hub Rookie
asked in Strava Features Chat
How to change activity display settings

Hi  Could someone please tell me how I change the settings on my activities.... I would like to see max speed 

2484
A
1 year ago
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TrainAsONEHub Rookie
asked in Developers & API
Clearing no longer referenced athletes

With the newly introduced per app athlete limit its clear around 15% of our athlete tokens are orphaned. Is there any way to clear these down? We're quite happy to cycle through all the valid tokens and make a "hey this one is still in use" poke to an API call 🙂Thanks 

72
T
1 year ago
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BoastyHub Starter
asked in Developers & API
Segment creation date

Is there an easy way to determine how old a segment is? If not, could it be added to each segment e.g. creation date?

51
Jan_Mantau
Superuser
1 year ago
A
AD1954Hub Starter
asked in Strava Features Chat
Filter power curve by activity type

Hi all, I have been a full member for a number of years but only recently started to use the detailed analysis screens. I have an indoor trainer and an e-bike. Is there a way I can filter the power curve by activity type? In other words, exclude the virtual bike when I want to see  only the power curve of my outdoor rides and vice versa? I'm sure the two power meters are giving slightly different readings and skewing the results, it would be interesting to compare them against each other, Thanks in advance,

41
Jane
Community Manager
1 year ago
RaynieT
RaynieTHub Rookie
asked in Developers & API
API integration

Hi there!I am looking for someone to please point me in the direction of some help for API integration for an Organ Donation event we are hosting in September called Race for Recipients.Last year we logged 11,000 activities in a week across the UK.Many participants have asked that we get STRAVA integrated with our web based platform to improve the user experience.I have spoken with customer services at STRAVA, but unfortunately I am still not clear what I need to do.... please help!Many Thanks!

116
ActivityFix
Superuser
1 year ago
zecanard
Superuser
zecanardSuperuser
asked in Strava Features Chat
Missing “Segments” Tab for Snowshoe Activities

Strava recently added Local Legends for all foot-base activities, which was a great addition. Unfortunately, it seems you forgot to add a “Segments” tab to Snowshoe activities, even though those activities qualify for competing on segments. Snowshoe: Hike: Seems like a bug to me. A fix would be much appreciated 🙂

12
zecanard
Superuser
1 year ago
S
straver123Hub Starter
asked in Developers & API
Can't authenticate first login request

import requests def get_strava_profile(access_token😞 url = "https://www.strava.com/api/v3/athlete" headers = {"Authorization": f"Bearer {access_token}"}   response = requests.get(url, headers=headers)   if response.status_code == 200: return response.json() else: print(f"Error: {response.status_code}") return None if __name__ == "__main__": access_token = "YOURACCESSTOKEN" profile_data = get_strava_profile(access_token)   if profile_data: print(profile_data) get_strava_profile('')How do I get this working? I get a 401 error

91
SkippyVasquez
Community Manager
1 year ago
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wassinktHub Starter
asked in Developers & API
Beacon API

I have developed an Android bike computer and my users wants to be able to send live location data to their family or love ones. Such that they can be tracked. Just like Strava Beacon function. As the Strava Beacon function exists I would like to have an API which can be used to post live location data every x minutes/seconds if an activity is started. Such that the my users can use the beacon functionality of Strava. It would be nice if all Strava users can have a unique link which can be reused for each activity. Possibly with privacy settings options (public visible or only for Strava followers or only Strava Beacon followers e.g.) Benefit for Strava is that users should be a Strava Subscriber to be able to use the function. So possibly more subscribers for Strava. Benefit for me is that I do not have to develop this kind of functionality.

71
SkippyVasquez
Community Manager
1 year ago
K
Kirk11Hub Rookie
asked in Developers & API
Photos not yet available after create webhook delivered

We are working on our webhook implementation, and are finding that after the create POST, photos are not available when we do a GET to the getActivityById endpoint. Assuming this is a timing issue, it would be great to have them as part of the update fields in an update POST. Right now the getLoggedInAthleteActivities endpoint is more consistent than webhooks and the data provided for both create and update events - we'd love for that to be swapped so we can deliver a better experience for our users.

01
SkippyVasquez
Community Manager
1 year ago
X
xomriHub Starter
asked in Developers & API
Not receiving webhook events

Since yesterday, I haven't been receiving any new activity events. I attempted to delete my subscription and re-subscribe, but I am now only receiving a "bad request" message from Strava. Has anyone else experienced this issue?

51
SkippyVasquez
Community Manager
1 year ago
T
ThaYoung1Hub Starter
asked in Developers & API
Request to expose Fitness & Freshness metrics via Strava API

Hi all,I have a request. Is it possible to expose the Fitness & Freshness metrics via the Strava API? Currently these metrics can only be seen on the Strava website/App. 

01
SkippyVasquez
Community Manager
1 year ago
T
thienduong13Hub Starter
asked in Developers & API
QUESTIONS ABOUT STRAVA's WEBHOOK

I received three activity from one person. However, all its values are the same, perhaps the only similarity here is activity_id and polylines_id. Can you check for me and give me the reason? Thank you for your help 

61
SkippyVasquez
Community Manager
1 year ago
A
abimanyutsHub Rookie
asked in Strava Features Chat
"Creating Posts is temporarily disabled. Please try again later" keep showing

Strava showing when I am trying to post, "Creating Posts is temporarily disabled. Please try again later." Why I am seeing this? 

22
Soren
1 year ago
CPWhite
CPWhiteHub Rookie
asked in Strava Features Chat
Removing a starred segment from My Segments

I have two starred segments under My Segments, one of which is clearly not one I starred. I tap the orange star but it stays orange and never gets removed. 

65
M
1 year ago
T
TrainAsONEHub Rookie
asked in Developers & API
Read vs Overall Rate limits

Is there any documentation on exactly what is counted under "Read Rate Limits" vs "Overall Rate Limits" ?https://www.strava.com/settings/api includes little (?) links next to each, but they both link to the same page which does not mention Read vs Overall.We're assuming read is pretty much any call to GET athlete/activities or activities/.../stream, but it would be nice to confirm - the overall rate limit we have is five times the read limit, and we have no idea what we would do with so many write calls 🙂Thanks

21
T
1 year ago
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steely12Hub Starter
asked in Developers & API
API: get_activity_by_id returning 404

I'm hitting an issue where the activities api is behaving unexpectedly.  I can curl and retrieve details for many activities but I'm having an issue with indoor cycle activities from Wahoo.    curl -H "Authorization: Bearer ***" https://www.strava.com/api/v3/activities/9186799911 {"message":"Resource Not Found","errors":[{"resource":"Activity","field":"","code":"not found"}]}   Is there something different I need to do to get an api query for a cycle activity from Wahoo working?  Running the same command against https://www.strava.com/api/v3/activities/9187552481 gives the expected result. 

61
E
Community Manager
1 year ago
Rixter
Superuser
RixterSuperuser
asked in Developers & API
Progress data removed ?!?

Why has Strava removed the distance behind/ahead of pace for goal targets?!? Very disappointingPLEASE BRING IT BACK

07
E
Community Manager
1 year ago
F
fakeemailHub Starter
asked in Developers & API
Strava API: Virtual Rides Not Included When Listing Activities

I am working on a React application and am using the Strava API to retrieve an athlete's activities. It is working successfully except for some reason it isn't returning Virtual Rides.   I have been testing it by manually creating Virtual Rides on strava.com, but these rides are never being returned by the API call. The Virtual Rides I have been creating have their visibility set to "Everyone", so I don't believe it's a privacy issue.   Again, the API call is returning normal Rides just fine; it's just not including Virtual Rides. Why not?   Here's a code snippet:   "return axios.get(`https://www.strava.com/api/v3/athlete/activities?access_token=${user.access_token}`, { headers: { Accept: "application/json", Authorization: "Bearer " + user.access_token, }, } );"  

51
E
Community Manager
1 year ago
J
jbissonHub Starter
asked in Developers & API
Retrieve friends activities streams from API

Is there any way to get to the full activity stream from specific friends, from an API perspective? It seems like API: https://www.strava.com/api/v3/activities/{id}/streams?keys=watts only works for your own activites.However, the full activity is available through the website (with cookie authentication):https://www.strava.com/activities/9297562809/streams?stream_types%5B%5D=latlng&stream_types%5B%5D=privacy&stream_types%5B%5D=time&stream_types%5B%5D=heartrate&stream_types%5B%5D=altitude&stream_types%5B%5D=distance&stream_types%5B%5D=moving&stream_types%5B%5D=velocity_smooth&stream_types%5B%5D=cadence&stream_types%5B%5D=watts&stream_types%5B%5D=watts_calcIf this is available on the website, why isn't on the API side?thanks,

321
Jan_Mantau
Superuser
1 year ago
DeafLeopard
DeafLeopardHub Starter
asked in Strava Features Chat
Cruise Ship Edits

Is there a way to edit mileage from runs on a cruise ship?  I've done a few runs while out at sea on the ship's jogging track and my mileage gets way overstated though my times are fantastic.  I'd like to be able to back down the mileage to make my times as accurate as possible.

292
R
1 year ago

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