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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2113 Topics
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SteveWayneHub Rookie
posted in Strava Features Chat
Athlete-to-Athlete Communication

I’d like the opportunity to communicate privately and directly with fellow Strava athletes (gear and route questions, co-training opportunities, etc.; things that are too detailed for the comments section). I understand that creating, integrating, and “policing” an internal personal messaging system is daunting, but what about Strava allowing an email sharing “opt in”.Any athlete could allow conversation through their Strava verified sign-in email but it would be hidden behind a “contact this athlete” button on Strava. The receiving athlete would see the sending athlete’s email and they could choose to reply or not reply and continue the communication off the Strava website within their personal email (gmail, yahoo, etc).  The general Strava audience would not see any personal email, just the “contact this athlete” button—unless it is grayed out because the athlete chose to not partake in this form of direct communication.  What are your thoughts and ideas please? Thank you.&

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1 year ago
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hissettjsHub Rookie
asked in Developers & API
Can specific leaderboard filters be applied in segment URL reference?

Can specific leaderboard filters be applied in segment URL reference?Example: https://www.strava.com/segments/33639581?filter=overallCan specific filters be applied on URL reference for example TODAY, MEN?  If so, is there a list of supported filters for use in URL references in addition to OVERALL in example above? 

05
H
1 year ago
emosaico
emosaicoHub Rookie
asked in Developers & API
Photo occupying the total space of the activity and not showing the map simultaneously (no reflesh)

When reloading the feed that has a photo, the app does not divide the photo with the map. The app places the photo occupying the entire feed.

02
emosaico
1 year ago
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PB75_2Hub Rookie
asked in Strava Features Chat
How do I Insert waypoints at particular distance intervals?

 Hi,Completely new to Strava; I've planned a route, now would like to install waypoints at particular km intervals, lets say every 30km - the route is a few hundred kms.  How do I do this? I am hovering over the KM marker flags and trying to add a waypoint by clicking, but it is not letting me. Thanks for any help

283
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1 year ago
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CrockyHub Starter
asked in Strava Features Chat
Weekly Intensity does not show all activities

In the Android app the Weekly Intensity does not show all my activities. For example this week the Activities this week under Weekly Intensity only shows activities from Monday through Thursday. Activities done on Friday through Sunday are not shown. Last week, my activity from Sunday is not shown. 

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1 year ago
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jeramiejamesHub Starter
asked in Strava Features Chat
Under my personal heatmap, I found activities logged in other states I have never been.. wth?

I just moved to a new city and decided to open up heatmaps to look for local routes. While I was under my own personal heatmap, I noticed something very strange... 2 activities were recorded in places I have NEVER been, one in Sanfran CA and the other in Seattle WA. They are not just straight lines indicating a GPS error either, and I live in MI anyway, closest I've been to either of those places is Utah and Nevada. When I zoom in on the activity, they are not just in random places either, they both appear to correlate directly over a building. What is going on here exactly? If they had been straight lines in completely random places I'd chalk it up to GPS errors, but Seattle and San Francisco? Two places a lot of scam calls and junk mail comes out of? 

01
J
1 year ago
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davidmarks206Hub Rookie
asked in Developers & API
Where is total_descent or steps in the activity Json

I walk and ski.  On the app and website for skiing it shows the descent labelled vertical. On the app and website for walking it shows the steps.  But neither the API nor the JSON I get from the activity end point has this metric.Thoughts?  Where can I get it? DAvid

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1 year ago
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dgwaltonHub Starter
asked in Developers & API
Possible to post activities with images and a hyperlink?

We're working on an app that creates activities, and we're wondering if it's possible to add images and a hyperlink in the description? Just wondering what's possible, thanks!-Dan

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1 year ago
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ehmjayseeHub Starter
asked in Developers & API
Privacy settings for new uploads

Our customers are asking for privacy controls for new uploads. It appears the API was changed in 2018 and no longer supports "private" flag. Just requesting to bring back this feature.I understand the user can set the default privacy setting for new uploads through the web interface. 

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1 year ago
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ForzaHub Explorer
asked in Strava Features Chat
Mountain segments for cyclists and runners

Hi everyone,Not sure if this interests anyone, but as a cyclist and follower of pro cycling it's well accepted that big mountains are among the most revered challenges.  The origin of KOM was from TdF as one example - when the award was ONLY for summiting a mountain.  For me personally, I have a list of about 30-40 of the most iconic mountain climbs that I want to accomplish.  Many of them appear in the major stage races, and/or offer the most stunning scenery.  I've done about half so far.  Each of these is an amazing experience, and I plan a few every year.  Is anyone interested in this topic, and want to discuss and share our experiences, as well as possibly having Strava acknowledge in some way those of us that have done this?  I bet there are many, many among us who have climbed these mountains and experienced the satisfaction and exhilaration of summiting.  Not to mention the thrilling descents.Richard Forzani

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1 year ago
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bradbakerwHub Starter
asked in Strava Features Chat
Fitness Trend Improvements

 I like the concept of fitness as a ratio of effort/intensity vs rest over time. But the calculation needs to be updated, because as it stands, it gives me peaks of around 110, and lows of about 11 in the past two years. I know it's relative, and it's accurate that my intensity and frequency changes seasonally, but it's misleading in that it looks like I'm 10x more fit in the summer than in the winter. I'd like the range to be more indicative of performance potential. Ex: in the winter when my score is 11, i can probably still run a 5k, bike a century, etc (whatever baseline metric) about 70-80% as fast as my peak. So I'd expect the fitness scores to reflect that. If my peak is 110, my low should be 70 or so. Not 11...

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1 year ago
donpwinston
donpwinstonHub Rookie
asked in Strava Features Chat
Lap Times Incorrect

My lap times seem to include time when I have my ride on "pause".  I do not think it should do this. Maybe this is an artifact of the way my Garmin works and not Strava calculations. I do not know.

73
donpwinston
1 year ago
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Ian11Hub Adventurer
asked in Strava Features Chat
Spurious duplicated Activity ?

I've recently had minor problems when I have cropped a bike ride (something I usually do to get ride of "noise" at the start and end of a ride) and I see a spurious duplicate of the ride before it was cropped.  I've done about 900 bike rides and never had the problem until about 2 weeks ago and it's happened again today - I crop the ride as normal and then I notice a copy of the pre-cropped ride in my feed but with the Activity set to "indoor cycling" and showing no Segments (the copy has the same start time as the cropped version and is slightly longer).  It's almost as though the cropping process somehow failed and didn't delete the original version.  Is it safe to delete the copy ? It's obviously related to the cropped version and I don't want to risk losing that (and the associated performances).

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1 year ago
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ekutaHub Starter
asked in Strava Features Chat
About the notation of place names on maps

From around March 2022, the place names on the map displayed in the activity will be in English.Before that, it was displayed in the language selected when displaying the Strava web page.Is it possible to restore the place name notation of the language selected on the web page as before?

01
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1 year ago
plants4jim
Superuser
plants4jimSuperuser
asked in Strava Features Chat
Notification: Congratulations you climbed 2m on your last ride!

I don't know if Strava is just trying to be really supportive, but I live in a relatively flat area (between the mountains anyway), and I have received numerous notifications from Strava congratulating me for climbing 2m on my commute to work. Perhaps the bar could be raised a little, I don't need kudos for that. 

01
plants4jim
Superuser
1 year ago
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mattmcquinnHub Starter
asked in Developers & API
Request: Add ANT+ sensors to Activity GET request

I would like to build a webhook that assigns the correct bike to newly uploaded activities by looking at what ANT+ sensors were used with the activity. Would it be possible to add identifiers of the ANT+ sensors to the Activity GET request to enable this functionality? Thanks,Matt

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1 year ago
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WelshmountieHub Rookie
asked in Strava Features Chat
Strava App triggered by other apps

Has anyone solution for this unwanted problem with the app on Android? Even if you force stop the app, it will resurrect itself not long after as a background process, always triggered by the opening of an unrelated app!!!??? Quite invasive and worrying actually.

11
W
1 year ago
GudeStefan
GudeStefanHub Rookie
asked in Developers & API
getClubMembersById Response Doc still Incorrect

The Club API documentation still states that the response for a successful request be HTTP code 200 An array of SummaryAthlete objects. 

193
GudeStefan
1 year ago
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ExieHub Starter
asked in Developers & API
Authentication Scope

Hi Folks,Trying to use the API to get some of my data out of Strava. I managed to created an API token which works as a bearer token to access the API.However I noticed the scope is "read" per:In order to access https://www.strava.com/api/v3/athlete/activities I need a token with "activity:read_all", but I cannot find anywhere to change the scope of my access token. Can anyone point me to the documentation that describes granting different scopes ? 

151
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1 year ago
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ForzaHub Explorer
asked in Strava Features Chat
Reminders of previous rides (activities)

Hello Strava Community,Kudos to Strava for showing us in our feed, reminders of previous rides, and other activities.  I love this feature, and hope it continues.  Really nice when these pop up in our personal feed, and I reminisce where or how I rode from a year or two year ago from the activity anniversary date.Thank you, Strava!  Richard Forzani

12
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1 year ago
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Sir_MontesHub Starter
asked in Strava Features Chat
Missing 'star' symbol for segment in web application.

Hi, In previous Strava Web App versions there was always a 'star' symbol at the beginning of each segment line (in found segments list for given route) to easily add a segment to the list. But it is now missing even though this functionality was useful. See attached printscreen. 

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1 year ago
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JohnBeeversHub Rookie
asked in Strava Features Chat
Public virtual segments.

There are many hundreds of great virtual rides, often shared across platforms, without any public segments. New segments can only be made private. Rides without segments remove the important element of competition.  Your guidance states that a search will usually reveal an existing segment, but tortuous searches have usually shown this isn't the case. Therefore, could virtual riders be allowed to create one public segment for the complete route length please

43
J
1 year ago
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SharkHub Starter
asked in Strava Features Chat
Two activities showing for the same trip when selecting E-Bike

Hi Just got the Strava subsciption last month. I ride an ebike to work and back home about 50km all up. When i get to work or home i check Strava and find that there are 2 rides on it what ever direction i go . I get a notification E Bike ride and Bike Ride for the same trip. How do i delete Bicycle/ bike ride. At the begining of each trip I select E Bike on the Strava app. Many thanks

12
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1 year ago
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newprojectHub Starter
asked in Strava Features Chat
How do i merge two accounts?

hi i want to merge 2 accounts which i have . One of them is already active and i upload there all my activities . I pay to activate my account from my mistake to an other with i make with my another mail. How i can merge these 2 accounts because i dont want to lose my money 

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1 year ago
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Charly11Hub Rookie
asked in Developers & API
HeartRate

Hello In my application I want to retrieve the heart rate for an activity: the time spent in each zone. I use: "https://www.strava.com/api/v3/athlete/activities?per_page=200" Indeed there is the average and maximum frequency. But I would like the time for each HR zone Z1 to Z5. There is this: "https://www.strava.com/api/v3/athlete/zones" "Authorization: Bearer [[token]]" But I don't see the link with the Activity ID. Do you have options. Thanks very much

52
C
1 year ago

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