Ask & Troubleshoot

How long does it take for the staff to respond bevauze their most likely gonna reply after the 14 days where i wont get a refund on my subscription that i canceldd 

Hi, I have been using strava for years and never encountered this issue. I have uploaded an activity and it is all on strava with map, pace, time etc. - all the stats are correct. However it is not being pushed to the activity feed for some reason. Have tried deleting it and re uploading it, using a time corrector too, but it still isn’t being put on the activity feed. The activity is not private or muted as well. Any solutions for this? thanks 

HiyaWe have noticed users creating strava accounts with temporary email address providersAnd then coming to our appWe cannot detect this behaviour in our app - so would kindly ask Strava to enhance its security on the use of temporary email addresses to create accountsIt would be good in the Athlete API response we could get the users email address also so we can check its domainThanks

The auth request stopped working. I used to work fine for our app. We didn't change anything in the app config or strava config.This is our url call to start the access request:strava://oauth/mobile/authorize?redirect_uri=ourAppName://stravaAuth&approval_prompt=auto&client_id=the-client-id&state=ios413&scope=activity:write&response_type=code It opens the Strava app but brings a white screen with the error • Invalid redirect URIIs there anything new we missed on the Strava API?

Hi, can I change the default summary information that is displayed after I complete a cycle. For example right now 'Distance', Elevation Gain' and 'Time' or 'Achievements' are shown on the summary at the top. Can I say replace 'Time' / 'Achievements' with 'Average' Speed'?                      Thanks, Noel Shannon

Curious if I had a list of key segments in a trail network if you could use the API to give the number of riders on the segments “today” and possibly the average speed?My idea is to know what winter fat bike trails are running well and have been packed down already. If no one has been on the trail it probably means you should bring snow shoes instead.I can get this data by digging around on the web version but it would be nice not to have to go segment by segment, and possibly have a nice way to present it to the community.

Hi, I’m trying to get access to my activities with GetActivityById, but it doesn’t work anymore with the Swagger Playground. I tried it with scope read or readall and I tried different ids. It worked last week but doesn’t work now and I don’t know what's the problem. { "message": "Resource Not Found", "errors": [ { "resource": "Activity", "field": "", "code": "not found" } ]}But I know there are Activities and the Ids are right.Can someone help?

This afternoon I uploaded a beautiful family ride on my new bike! After a few hours i noticed that I still hadn’t received any kudo’s, where normally I get between 40 to 60 depending on the ride. I asked my friends, but they couldn’t find my ride on their feed. When they search for my profile they see it and can give kudos. But on the feed it won’t show. I’ve tried deleting and re-uploading the ride, didn’t work. Activity is on view for everyone and hide in feed is not checked on. Who knows what’s going on and how i can solve this?  Never have had this problem, and now it happens on my new bike day 😭 

Hi,I synced my Oura ring today (for the first time) with my Strava app, and after that, Strava feed hasn’t updated any activities of my friends’. I can see them when searching a person and taking a look at their log, but normal feed stopped updating after connected Strava to Oura… Same problem with Strava app as well as when logging in via website.My activities of today have been transferred to Oura app correctly.Thank you so much if anyone can help!

Maybe I haven’t found the feature but I can’t see how to lock the screen on Apple Watch when starting a workout on watch. That doesn’t present a problem in summer, but it does in winter when layers of clothes around the wrists might accidentally stop or pause the activity.  

Hi,I'm trying to upload activities to Strava. I've made sure the user I'm doing it with has the right permissions (`activity:write`). When I perform the uploaded, using a gzipped tcx file as content, I get a 500 Internal Server from the Strava API.The body just contains:500 Internal Server ErrorIf you are the administrator of this website, then please read this web application's log file and/or the web server's log file to find out what went wrong.Has anybody seen this before (and been able to fix it)?Cheers,Ilja

Hace un año me robaron el GPS, que tenía rutas guardadas mias y de un amigo, cada vez que lo encienden me sale.la.ruta de hace tiempo y me alertais de una ruta fraudulenta.Ya van varias veces que .pasado y se os a avisado y no hacéis nada al respecto. El GPS ha sido robado!!! A ver qué solución me dais porque aún sigo esperando.Gracias 

I did a 100mi bike ride yesterday and recorded it via the native workout app on the watch. I finished the ride and can see the workout and all the data in the Fitness app but when I hit “Import” in the Strava app to upload the workout, I just get a spinner that goes forever and the workout doesn’t upload. I’ve tried logging out and in, rebooting the phone, and reenabling health permissions. I’ve also tried recording a new workout and that new workout syncs no problem. How can I force this workout to upload?

MTB activities often show up with multiple segment names on a trail. It would be great to see times on named trail segments (by name) and perhaps indent names of segments within the trail so users can see they are within another named segment.  Might be nice to toggle off these ‘sub-segments’ and have activities show a reduced number but more useful segments.

About 12 days ago my Whaoo stopped syncing, I reset the device but didn’t make any difference.anyone else see this?

Hello. I use Strava to track all of my alpine ski days because I love all the data I get when I do that. The only thing that is missing is full season stats for alpine skiing. I track just about every ski day and would like to be able to see my stats such as vertical footage and number of runs for each season. I’m not sure why there are only yearly stats available for biking running and swimming… why not all sports?

Hi, I use the Apple Workout to record my swims. It syncs fine to Strava , except, for the first 500 yards or so the heart rate does not show up on Strava. Any ideas why?

If I tap to Routes or paid sub it's display an error. My acount (google)was a Russian before,  but right now it's Serbian. But Steava doesn't work properly. May be it's the reason?

  I use the ICG Indoor training app when working indoors. Everytime I do, when it syncs to my strava it increases the average power. I contacted ICG who gave me a few things to try,deleting both ICG and strava apps etc,none of which has worked. Anyone else had similar issue or know a work around? 

When i add a photo to an old activity, if i have cropped or edited the photo in any way, it will show as my most recent picture instead of down the grid when that activity took place. If i dont crop or edit the pic then its arranged correctly to when the activity took place. It must have something to do with the timestamp of the photo or something?Is there anyway the photo ordering can be corrected for photos that have been edited?

I do not want this option on my feed.  It popped up a few months ago and went away.  It is now back.  I am hoping now that it is back- I can remove it. The widget itself seems to be primitive and only collects quantity rather than quality.  Then every week it challenges you to do more.  Rest is also very important and needed to prevent injuries.   Some might think it's great, and that's awesome for them.  I do not think it is good to see and why I have disabled things like the 'move' option on my garmin watch or removed the step counter option.

I’m calling get_logged_in_athlete in Python using an access token that has the following scope.scope=read,activity:read,profile:read_all,read_allThe response only returns all the data on the following:‘bikes’ ‘clubs’  'follower_count': 174,  'friend_count': 183,  'ftp': 250,  'measurement_preference': 'meters',  'shoes': [],  'weight': 73.0If I use the same access token in Postman and hit https://www.strava.com/api/v3/athlete then I get all the profile data I would expect, including the data above.I’ve seen one similar post on this subject with no real resolution and i’m a bit at a loss on what to do next.    

I have a problem with my Garmin heart rate monitor (HRM Dual) that connects to Strava but not showing heart rate. Started when changed to new phone: Google Pixel 8 Pro with Android 14, have allowed evertyhing, i think.. HRM Sensor works fine in my Garmin 530 unit     

Hello all, I'd like to know if I can get the total mileage run between 2 certain days. The closest things I can get is the "weekly view" in You > Progress. Thanks 🙂

I have a NordicTrack (NT) studio bike that uses iFIT, and I have synched iFit with Strava.When I do a map-based workout on my NT bike, the workout is captured in Strava as a Virtual Run and the sport type box is greyed out (can’t modify to virtual ride).  How do I get this fixed so my rides are categorized correctly and not recoding as runs, which has wrecked all my running PRs. 😖😖😖