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Please help.



I have a Strava account. Workouts from the watch and bike computer are uploaded to my Stava account.

But.

Someone hacked into my e-mail account and changed my password - I had to set up a new e-mail address. 

I can't log in to my Strava account because I don't remember the password because I was logged in on all devices and the devices remembered the password.

I can't log in from the new device. 

How to change the email address on your Strava account so that the password reset email will be sent to the new address.

I only have access to my Stava account on an old mobile phone, which still remembers my password and does not require me to enter it.



Is there a Strava support email address I could write to directly?



Please help.

Hi @wwojtasik 


Sorry to hear about the issues accessing your account. I've escalated this post to our Strava Support - someone will be in touch with you to help you get this resolved.

Hi Jane
I'm sorry but with Strava support – no one contacted me to help you solve this problem.



Please contact me and help - I'm waiting.

Please. 
I'm sorry but with 

Strava support – no one contacted me to help you solve this problem.



The account: "s_wojtasik@o2. pl" belongs to my son and as a father I am asking for help on his behalf. 

Old email (stolen): s_wojtasik@o2. pl

New email: stanislawwojtasik838@gmail. com



Please change the email address in your account details and send it to a new email address with a new password.



Please contact me and help - I'm waiting.

Please.

 

Hi @wwojtasik 


Thanks for your reply. You Support ticket has been received. It's #2949004 and is waiting to be assigned. Someone will be in touch with you soon.  Thanks for your patience.

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