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I bought a family plan for myself and 3 friends other which live in the same country (Denmark) but originally from other countries.

Since the accounts were not created in the current country, 2 of them are unable to join, despite having changed the Strava country in settings and registering all the activities in Denmark.

They opened tickets but Strava support is not doing anything to solve it…

It has been a month and they haven’t been able to enjoy the premium, so unfair that you pay but not get what you paid for.

Thanks for your post. We are not able to provide any updates about Strava Support tickets on the Community Hub, however we have checked with the Support Team and can confirm that they are currently working through a backlog of requests. Sincere apologies for the delay - please be patient and a Support Analyst will be in touch with you as soon as possible. 

Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access.

Please click here for more information about the Support Process

 

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