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I am reaching out for assistance with verifying the webhook URL for my application. I have registered the following callback URL to receive Strava webhook events:

https://pacerai.vn

However, I am encountering an issue where the webhook subscription cannot be verified successfully. Despite ensuring that the URL is publicly accessible and SSL is correctly configured, I have received an error indicating that the URL is "not verifiable."

Could you kindly assist me in troubleshooting this issue and help ensure that my webhook URL is properly verified? Below are some key details for your reference:

  • Webhook URL: https://pacerai.vn

  • Platform: Strava Webhooks

  • Issue Encountered: Callback URL not verifiable

  • Error Message: "not verifiable"

I have already verified that the URL is accessible via a browser and curl, and SSL is working correctly. I have also ensured that the correct hub.challenge response is sent when the verification request is made. However, the verification step is still failing.

Please let me know if you need any further information from my end, or if there are any specific requirements or troubleshooting steps I should follow to resolve this issue.

Thank you for your time and assistance. I look forward to your guidance on resolving this matter.

Best regards,

Where are you hosting your app?
Do you have deployment protection enabled? Disabling it solved the issue for me.


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