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Strava Family Plan

  • December 10, 2025
  • 1 reply
  • 11 views
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Hi, I purchased the Strava family plan, but two of my family members can't join. It says they live in another country, which isn't true. My partner spent the last month training in Spain. I was there with him too, and I have activities in that region, but we live in Poland, and here in Poland I purchased a plan. My brother mostly rides in the Czech Republic for professional reasons, but he's also Polish with an account in Poland. What can I do?

Best answer by Jana_S

Hi ​@katka.kropielnicka, it sounds like you all have different country codes saved in your profiles. That's something that users can't change themselves, you'll need to contact Strava Support to get it corrected.

Here's how to reach them:

https://support.strava.com/hc/en-us/articles/216917777-How-Do-I-Contact-Strava-Support

 

1 reply

Jana_S
Superuser
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  • Jana_S
  • Superuser
  • Answer
  • December 11, 2025

Hi ​@katka.kropielnicka, it sounds like you all have different country codes saved in your profiles. That's something that users can't change themselves, you'll need to contact Strava Support to get it corrected.

Here's how to reach them:

https://support.strava.com/hc/en-us/articles/216917777-How-Do-I-Contact-Strava-Support

 

Jan_Mantau
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