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Question

Subscription issue-

  • April 15, 2026
  • 3 replies
  • 21 views

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Dear developer

Sorry for a little bit inconvenience maam/sir, my account has accidentally charged an annual fee to my subscription, in my researches cancelling it within 14 days will get me refund yet strava didn't give me refund yet. 

3 replies

Jan_Mantau
Superuser
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  • Superuser
  • April 15, 2026

Hi ​@Liener, support request have to be made on https://support.strava.com/hc/requests/newNote: You must be logged in to submit a request. 


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  • Author
  • Hub Rookie
  • April 15, 2026

I have tried already, but it's not working, I have also cancelled my subscription as the instruction said, yet in the email it said "no refund"


Jan_Mantau
Superuser
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  • Superuser
  • April 15, 2026

Can you describe in detail what you mean with “not working”?