+5Hi
The Strava app on my GW4 has recently started having a problem recording heart rate data properly. On the 24th Sept it would record successfully:
By the 29th it appeared to be intermittent.
Recording HR using Samsung Health still looks ok so I believe it is a Strava app issue.
I had a few watchapp updates during that period so maybe introduced as a result of those? Restarts etc. haven't helped.
Thanks
Mike
Best answer by Jane
This post has been escalated to our Support team. If you have a similar question please submit a support ticket and we will investigate further.
+29This post has been escalated to our Support team. If you have a similar question please submit a support ticket and we will investigate further.
Hi,
I have the same problem, the watch itself is working fine and records the heart rate but whenever running using the Strava app it shows blank at the top of the on screen display on the watch and then shows a flatline on Strave poet run. Is this a known issue?
I have the same issue with my galaxy watch 5. Hopen to see a solution here but since there is ni update here. Is there a solution yet?
+29Hello @spidermouse10 and @BvB
Sorry to hear you're also experiencing this issue. Our Team is aware of it and is in the process of investigating. In the meantime, there are couple of things you can try.
Turn off auto-pause and see if that makes a difference, If it doesn't, try an uninstall/reinstall of the Watch App.
Apologies for the inconvenience and please let me know if that's helpful.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
