Hi ​@MikeBrown,

from what I hear, the Suport team is dealing with a backlog of tickets, meaning that the response time is rather long. However, only them can help you with this (here at the community hub, we don't have access to anything account-related). So all you can do now is wait, they will get back to you eventually. 

Hello,

I have also emailed with the same thing. I have my strava attached to an unrecoverable account so I need to update my email address, which I cannot do without accessing my old account which is no longer available.

I very much want to be able to access my account in order to accept a subscription family plan. 
 

please respond.

I understand that you've already contacted Support (you're mentioning sending an email) but if you haven't, here's how: https://support.strava.com/hc/en-us/articles/216917777-How-Do-I-Contact-Strava-Support

Here at the community hub, we don't have access to people's accounts, only Support does. 

Thanks. Yes I sent email, just hoping it’s not going to be weeks for a response. Also attached link to my strava account.

It’s been nearly 4 weeks for me, not even an acknowledgement.  Absolute joke of a company to be honest.

​@Ser_run80 I can see our Support eam is actively working on your ticket so looks like you are all good!

​@MikeBrown - your post has been escalated to our Support team. 

If you are another athlete who has a similar question please submit a support ticket and a Support Analyst will get in touch to troubleshoot with you.