Hi,
i Cannot follow friends on strava.
tried reinstalling, updating, logging in and out
Answered
cannot follow
+1Best answer by BryanC
You can try following me as a test if you want.
You can find me as Bryan Christophersen.
However, I think we may have found that it’s an issue with your App installation rather than your account. In which case remove and reinstall is the next step.
+29Hi
You might need to specify what you mean by “cannot follow”. Is the Follow button missing? Are you getting an error when clicking the Follow button (and if so, what does it say)? Have you attempted to follow too many people? - Provide all relevant details and someone might be able to advise.
+1Sorry!
the follow button is there, when I tap on it it says following and immediately corrects to follow back
+29Ok two questions -
- how many friends have you already added in last 24 hours? (in case you're over the limit - if that's the case, you would be able to add more tomorrow)
- is this happening in the mobile app (iOS? Android?) or in a browser (which one?); and if it's a browser, what if you disable all add-ons temporarily? (especially ad-blockers)
+1Happening in the IOS app.
Not above the limit. Maybe 25 if I am guessing. I only have like 100 friends on there… did try again today, still not working.
+23Have others been able to Follow you?
What privacy settings do you have? Public, Followers only or Private?
I would recommend Followers.
+23Also, do check with the people that you are trying to Follow, make sure they don’t have a setting that prevents you from Following them.
+1Hi,
mine is on followers,
I tried a few different friends. They are also on followers
unsure if issue can be resolved now 🥹
+23I’ve tried to Follow you, not sure if I’ve found the right person. See if you can Follow me back
+23
+29Bryan meant the Strava app, not here on the community hub :)
Anyway, as he mentioned he wasn't sure whether he found your profile correctly - you might want to podt your profile link here.
Also - you can try whether you can follow your friends when you login via www.strava.com/dashboard (i.e. on the web, not in the app). If you can, then there's a problem with the app on your phone. If you can't, it's a problem with your profile (such as, trying to follow too many people at once - the limit I’ve mentioned earlier)
+1Sorry , fairly new so I did not know what he meant.
here it is - i am able to follow on browser, it is the app that is the problem
+23You can try following me as a test if you want.
You can find me as Bryan Christophersen.
However, I think we may have found that it’s an issue with your App installation rather than your account. In which case remove and reinstall is the next step.
+23Got the request and followed you back.
Did it work ok?
+23I think we have success. I have kudos from you and have been able to do the same with one of your runs. I think we can close this.
To respect your privacy I will unfollow you in a day or so; a time period that ensures this result is confirmed.
+23Unfollow now done.
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