Hello, I have entered a couple of tickets. Tried to email the Strava support email which doesn’t work. I need to change my email but don’t have access to the current one to reset my password to then change my email address. How do I get someone to help me? Thanks, Tracey
Answered
Change my email
Best answer by Scout
Hey
Thanks for your post. This inquiry will need to be handled by our Support team. The Community Hub & Strava Support are two different platforms. The Hub is great for general questions and information while our Support team will handle questions that require account access. I took a look at your support ticket; #2891680. Our team responded to this email on Thursday. If you need further assistance, please respond to that email.
+28Hey
Thanks for your post. This inquiry will need to be handled by our Support team. The Community Hub & Strava Support are two different platforms. The Hub is great for general questions and information while our Support team will handle questions that require account access. I took a look at your support ticket; #2891680. Our team responded to this email on Thursday. If you need further assistance, please respond to that email.
Hi Scout, If you sent an email to my old aol email address I don’t have it anymore and didn’t get it. I have a new gmail account. Can you please help? Thanks, Tracey Clark
+28Hey
Have you submitted a support ticket with your gmail account? If not, please submit a support ticket. If you have trouble with our online form, you can send an email to support@strava.zendesk.com
If you have submitted a support ticket using your gmail account, please send over the ticket number and I can check the status of your request.
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Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.