Skip to main content
Answered

Directional Pointer 90 Degrees Off

  • September 5, 2025
  • 9 replies
  • 112 views
B
Forum|alt.badge.img+1

I’m having the same problem as described in this ticket.

That ticket was marked as “solved”.

Could you elaborate on that solution, please?

Thanks,

Benoit.

Best answer by arc88

​@BenoitSomers The other thread suggested contacting support directly. Did you already do that? It may also be that your phone’s compass is a little off. Try going outside, somewhere free of large metal structures if possible and try some of these tips: https://calibratecompass.com/ The method should be similar regardless of what device type you use. 

9 replies

Jan_Mantau
Superuser
Forum|alt.badge.img+27
  • Jan_Mantau
  • Superuser
  • September 6, 2025

Why don’t you write that in the mentioned thread (it’s not a ticket by the way) and ask the thread creator if they got a solution? You can tag them with @

Jana_S
A
Superuser
Forum|alt.badge.img+10
  • arc88
  • Superuser
  • September 6, 2025

​@Jan_Mantau The other thread is locked

Jan_Mantau
Superuser
Forum|alt.badge.img+27
  • Jan_Mantau
  • Superuser
  • September 6, 2025

​@arc88 Thanks for mentioning that! Strangely I have looked actively for exactly that yesterday and I didn’t see the lock but a textbox to answer. Anyway, ​@MPArends , did you got a solution for that problem?

A
Superuser
Forum|alt.badge.img+10
  • arc88
  • Superuser
  • Answer
  • September 7, 2025

​@BenoitSomers The other thread suggested contacting support directly. Did you already do that? It may also be that your phone’s compass is a little off. Try going outside, somewhere free of large metal structures if possible and try some of these tips: https://calibratecompass.com/ The method should be similar regardless of what device type you use. 

Jan_Mantau
B
B
Forum|alt.badge.img+1
  • BenoitSomers
  • Author
  • Hub Rookie
  • September 8, 2025

Thanks for that reply - I’ll try it out!

A
Forum|alt.badge.img+4
  • akrawitz
  • Hub Rookie
  • September 8, 2025

I would also be interested to hear how they have “solved” this.

This has been a bug in Strava on iOS since at least 2020 when I started using Strava. I stopped using Strava for live recording for a few years (got a proper head unit) but have had to use it again a few times this month and the bug is still there, all these years later on a totally different (newer) iPhone with a much newer version of iOS.

The problem has nothing to do with nearby structures and doesn’t impact other apps (e.g. Google Maps, pUniverse, etc...).

(I will also submit a ticket and share if I learn anything.)

B
T
Forum|alt.badge.img
  • TCdenmark
  • Hub Starter
  • September 18, 2025

I have the same issue. Why can’t Strava just write how to fix it, rather than having us all contact Support individually?

Solution wanted :)

T
Forum|alt.badge.img
  • TCdenmark
  • Hub Starter
  • September 18, 2025

How to even contact Support?

A
Superuser
Forum|alt.badge.img+10
  • arc88
  • Superuser
  • October 7, 2025

I have the same issue. Why can’t Strava just write how to fix it, rather than having us all contact Support individually?

Solution wanted :)

You’re right, it’s not clear that in this case being “solved” just means someone from strava gave a reply. 

 

How to even contact Support?

Try here https://support.strava.com/hc/en-us

Jan_Mantau
Terms & ConditionsCookie settingsAccessibility statement