I signed up for a family plan today and invited some of me fellow club members. When one of them tried to sign up, they got an error to say they must live in the same country as me. We do of course both live on the island of Ireland about 10 miles from each other (one in Northern Ireland and one in Republic of Ireland). This is very common for many club members due to the political border that exists. When I look at my profile it says "Europe/London", so I had no idea this would be an issue. I can not even see on my account or profile the "country" that I live in. How do I even see what region/country my account is in? It seems crazy that you need Strava support to view/change this. I have raised a support ticket (https://support.strava.com/hc/en-us/requests/3442235), but have got no answer in a week.
+29Hi
you should be able to check and possibly change your location at this page, https://www.strava.com/settings/profile - BUT for the family plan purposes, Support has to change your country code (which isn't accessible to users). So you'll need to wait for Support’s reply; unfortunately they’ve been dealing with a backlog of tickets, so the response time is rather longer.
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