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Answered

fed up

  • August 11, 2025
  • 1 reply
  • 37 views

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I had an annual membership that I started through Strava, not a third party, I cancelled that a couple months before I was charged again. I was still charged and I show a free membership. Contacted support over a week ago, replied to the email and noting from Strava. I am going to contact my bank and mark this as fraud. I will never pay for another membership or use Strava again. A company is only as good as its support, 

 

 

 

Best answer by Lola

Hello ​@Dean12 - thank you for writing here! Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access. 

I confirmed that our Support team has reached out to you so looks like you are all set here. Thank you!

 

This topic has been closed for replies.

1 reply

Lola
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  • Strava Alumni
  • 570 replies
  • Answer
  • August 14, 2025

Hello ​@Dean12 - thank you for writing here! Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access. 

I confirmed that our Support team has reached out to you so looks like you are all set here. Thank you!