I tried to link my Fitbit Charge 6 to my Strava account by following the link but it created a new Strava account. So now I have 2 Strava accounts. I can’t access the new one but my activities are loading to that one and not my regular account.
I emailed Strava support but just get standardised replies that don’t address my problem.
Any advice appreciated
Answered
fitbit problem
+1Best answer by Jan_Mantau
Then it seems your browser has saved somehow information about the wrong Strava account. I would suggest using a private browser window or another web browser for reconnecting Strava so you are not automatically linked to the wrong Strava account. I would also suggest checking which login method you use for your correct Strava account (like email/password or some of the other login services like Google) so you can apply exactly the same method when connecting Strava again.
+27Did you try revoking Strava access in your fitbit settings and then connecting the correct Strava account?
+1Yes but it didn’t work, it only wants to connect to the newly created Strava account that I can’t access to delete
+27Then it seems your browser has saved somehow information about the wrong Strava account. I would suggest using a private browser window or another web browser for reconnecting Strava so you are not automatically linked to the wrong Strava account. I would also suggest checking which login method you use for your correct Strava account (like email/password or some of the other login services like Google) so you can apply exactly the same method when connecting Strava again.
+1Thankyou so much for your suggestions, I disconnected everything and restarted it again, using a different browser and it’s worked. Been out for a short walk and it’s logged it on the correct account- I appreciate your help x
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