I have a Pixel 3 Android phone and my Strava app frequently stops recording during activities. I've given the app all of the permissions I can find. Friends using the app to record the same activity don't seem to have this issue. I've tried to reach out to customer service but can't get past their totally unhelpful bot. Any suggestions?
+29Hi
since you’ve already checked all the permissions - could it be a gps issue like for the author of this other thread?
Regarding customer service / support, besides of the chatbot, it should also be possible to file a ticket:
https://support.strava.com/hc/en-us/articles/216917777-How-Do-I-Contact-Strava-Support
If you can't create a ticket for any reason, you can also send them an email to support@strava.zendesk.com.
This happens to me quite often, and it is infuriating.You stop for a moment along the way, to take a drink and check your distance for example, and when you get home you find that dreaded straight red line drawn across your map.
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