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How long does strava reply to a refund ticket?

  • March 25, 2025
  • 1 reply
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I have been double charged by Strava and the money they’ve deducted is allocated for something else ASAP. 

Best answer by Kimberly22

Hi ​@pau.garcia 

Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access.

If you do not currently have an open support ticket here’s how to submit one. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.

Please click here for more information about the Support Process

Thank you!

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    Kimberly22
    Community Manager
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    • Kimberly22Community Manager
    • Community Manager
    • 82 replies
    • Answer
    • March 31, 2025

    Hi ​@pau.garcia 

    Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access.

    If you do not currently have an open support ticket here’s how to submit one. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.

    Please click here for more information about the Support Process

    Thank you!

    Kimberly22 (she/her)STRAVA | Community Hub Team

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